Samsung NE59J7750 Series User Manual page 50

Troubleshooting
Problem Possible cause
Food does not The serving size may not be
broil properly. appropriate.
The rack has not been
properly positioned.
Cookware not suited for
broiling.
In some areas, the power
(voltage) may be low.
The oven The oven sensor needs to be
temperature is adjusted.
too hot or too
cold.
The oven will The oven temperature is
not self-clean. too high to start a self-clean
operation.
The oven controls have been
set incorrectly.
A self-cleaning cycle cannot
be started if the oven lockout
feature has been activated or
if a radiant surface element
is on.
Excessive There is excessive soiling in
smoking during the oven.
a self-cleaning
cycle.
50 English
Solution
Refer to the cooking guide for
serving sizes and try again.
See the broiling
recommendation guide on
page 35.
Use suitable cookware.
• Preheat the broil element
for 10 minutes.
• See the broiling
recommendation guide on
page 35.
See the section on adjusting
the thermostat on page 38.
Allow the range to cool and
then reset the controls.
See the section on self-
cleaning on page 40.
Release the oven lockout
(see page 39). Make sure all
surface elements are turned
off.
Press OVEN OFF. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil and
then start the self-cleaning
cycle again.
Problem Possible cause
The oven door The oven is too hot.
will not open
after a self-
cleaning cycle.
The oven is not The oven controls were not set
clean after a correctly.
self-cleaning
The oven was heavily soiled.
cycle.
Steam is When using the convection
coming out of feature, it is normal to see
the vent. steam coming out of the oven
vent.
As the number of racks or
amount of food being cooked
increases, the amount of
visible steam will increase.
A burning or This is normal in a new oven
oily odor is and will disappear in time.
coming from
the vent.
Strong odor. An odor coming from the
insulation around the inside of
the oven is normal for the first
few times the oven is used.
Fan noise. A convection fan may
automatically turn on and off.
Solution
Allow the oven to cool.
See the section on self-
cleaning on page 40.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily soiled
ovens may need to be self-
cleaned again or for a longer
period of time.
This is not a system failure but
normal operation.
• To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours.
See the section on self-
•
cleaning on page 40.
Operate the oven at the bake
setting at 400 °F for 1 hour.
This is not a system failure but
normal operation.