LG 55EG5CD Owner's Manual page 21

The audio function does not work.
Problem
No sound?
Sound is too dull.
Screen color is abnormal.
Problem
Screen has poor color resolution (16
colors).
Screen color is unstable or mono-colored.
Do black spots appear on the screen?
The operation does not work normally.
Problem
The power suddenly turned off.
CAUTION
• Image sticking may occur when displaying a fixed image for an extended period of time. It is recommended that you
display videos for 18 hours or less per day to decrease the likelihood of image sticking.
• A few horizontal lines may appear on the screens while running the Clear Panel Noise feature (OFF-RS). This is
normal, so there is no need for concern. Turning the power on while the Clear Panel Noise feature (OFF-RS) is
operating may cause the product to malfunction. The external speakers connected to the product may make a sound
while you are running the Clear Panel Noise feature (OFF-RS).
• OFF-RS: Removes image sticking through TFT degradation compensation. Runs after 4 hours of use.
JB: Removes image sticking through OLED degradation compensation. Runs after 2000 hours of use.
• See if the audio cable is connected properly.
• See if the sound is set properly.
• Select the appropriate equalizer sound.
• Set the number of colors to more than 24 bits (true color). Select
[Control Panel] → [Display] → [Settings] → [Color Table] in Windows.
(The settings may differ depending on your operating system.)
• Check the connection status of the signal cable. Or, re-insert the PC
graphics card.
• Several pixels (red, green, blue, white, or black color) may appear on
the screen, which can be attributable to the unique characteristics of
the OLED panel. This is not a malfunction of the OLED.
• Is the Timer set?
• Check the power control settings. Power interrupted.
• Are the fans functioning properly?
- View the fan status in HOME → Information → Fan Status.
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