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Q: The system crashes, or the screen turns blue after startup. What can I do?
A: It may be because the system of the tablet has been damaged to some extent for
improper shut-down actions. In shutdown status, press and hold the Power and Vol-
button together to reboot the device and enter the Recovery mode, so as to repair or reset
the system.
After entering the Recovery mode, user will have to choose an option from the menu
before going on:
● Continue – Exit without doing anything and continue to Windows 10 system.
● Use a device- Refresh the system by using a USB device, network connection, or
Windows recovery DVD.
● Troubleshoot- Refresh or reset your PC or use advanced tools.
● Turn off your PC- do nothing and turn off the tablet.
Q: Fail to access the account for losing the password, what should I do?
A:1. Press and hold the Power button for 10 seconds to perform a hard shut down;
2.In shutdown status, press and hold the Power and Vol- button together to reboot the
device and enter the Recovery mode;
3.Select "Troubleshooting- Refresh or reset your PC or use advanced tools".
Q: Touchscreen responds slowly or improperly, what's wrong?
A: Perhaps the screen is dirty, and sometimes the protective cover prevents the tablet from
recognizing your inputs.
1. Moisten a soft, lint free cloth with either water or a display cleaner, and wipe the surface
of the tablet until it is clean. Do not allow water from the cloth to seep down to the tablet
ports or buttons.
2. Remove any protective covers from the touch screen.
Q: No wireless connection, how to set it up?
A:1. Check if the wireless radio is on. See Wi-Fi setting.
2.Try to get closer to the wireless access point.
3. Reset the wireless router if using a private network; open the browser to view the
landing page if using a public network.
Q: Why the touch pad of the keyboard does not function?
A: There are two possible reasons for this problem. One is that the keyboard has not been
connected properly. If so, not only the touch pad, but also the other keys will not function.
For this case, reconnect the keyboard.
The second reason is that the touch pad has been deactivated. Press function keys to
activate it.
Q: When entering my password, I can't input the characters I want. What's the reason?
And in some area of the keyboard, letters can not be input, only numbers, why?
A: Once the FN+NumLk keys are pressed, the numeric keys will be locked or unlocked.
If they are locked, user can use them to enter numbers; if they are unlocked, user can
only use them to enter letters.
Q: The screen of the tablet PC turns completely dark suddenly. What's wrong
with it? What can I do?
A: Once the remaining capacity of the battery is less than 4 %, the screen will turn black
automatically. It enters S4 mode (i.e. hibernating status). All running data will be saved
on the HDD. Under such circumstance, user can recharge the battery with the supplied
power adapter for about 5 minutes before rebooting it again.
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