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9
Troubleshooting
This section describes commonly-encountered
issues and accompanying solutions.
9�1
General TV issues
The TV does not switch on:
•
Unplug the mains cord, wait for one
minute and plug in the mains again.
•
Verify that the mains cord is properly
connected and that the mains are
powered.
The remote control is not working
properly:
•
Verify that the remote control batteries
are correctly inserted according to the
+/- orientation.
•
Replace the remote control batteries if
they are flat or weak.
•
Clean the remote control and TV sensor
lens.
You forgot your code to unlock Auto
Lock
•
Enter '0711' as described in
Lock TV channels or connected devices (Auto
Lock).
The TV menu is in the wrong language
•
See
Section 6.1 Automatically install channels
for instructions on how to change the TV
menu to your preferred language.
When turning the TV on/off/to standby,
you hear a creaking sound from the TV
chassis:
•
No action is required. The creaking sound
is normal expansion and contraction of
the TV as it cools and warms up. This does
not impact performance.
9�2
Previously installed channels do not
appear in the channel list:
•
•
No digital channels were found during
the installation:
•
9�3
The power indicator is on, but there is no
picture:
•
•
There is sound but no picture:
•
Section 5.7
You receive poor TV reception from an
antenna connection:
•
•
•
•
TV channel issues
Verify that the correct list is selected.
The channel may have been uninstalled to
the Rearrange menu. To access the menu,
press MENU on the remote control and
select Install > Channel installation >
Rearrange.
Verify if the TV supports DVB-T in your
country. See the listed countries on the
back of the TV.
Picture issues
Verify if the antenna is connected properly.
Verify if the correct device is selected.
Verify that picture settings are correctly set.
See Section 5.3 Adjust picture settings.
Check that the antenna is properly
connected to the TV.
Loud speakers, unearthed audio devices,
neon lights, high buildings or mountains can
influence the picture quality. Try to improve
the reception quality by changing the
antenna direction or moving devices away
from the TV.
Verify if the correct TV system is selected
for your region. See Section 6.2 Manually
install channels.
If reception on only one channel is poor,
try to fine tune this channel. See Section 6.2
Fine tune analogue channels.
EN-39
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