Sony Xperia Z C6602 Troubleshooting Manual
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Sony Xperia Z C6602 Troubleshooting Manual

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Troubleshooting Guide
- mechanical -
TM
Xperia
Z
C6602, C6603, L36h
1273-1793 Rev 3
Sony Mobile Communications AB – Company Internal

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  • Page 1 Troubleshooting Guide - mechanical - Xperia C6602, C6603, L36h 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal...

  • Page 2: Table Of Contents

    1.17.1 Accelerometer test fails ................25 1.18 Gyroscope ..................25 1.18.1 Gyroscope test fails .................. 25 1.19 Ambient Light Sensor ................ 26 1.19.1 Light Sensor malfunctions ............... 26 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 2(44)
  • Page 3 Revision History ................44 • You shall always after verifying the problem, start the trouble shooting with the Emma Service “Refurbish”. • Software release information about improvements are found: www.sonymobile.com/Update 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 3(44)

  • Page 4: Problem Areas

    2. If not properly connected – disconnect and reconnect connectors. 3. If dirty or oxidized – clean connectors. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 4(44)
  • Page 5 Relay FPC is damaged – replace FPC Assembly Relay FPC. 5. If Battery 2330.0 mAh or its BtB contact is damaged – replace Battery 2330.0 mAh. 5. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 5(44)

  • Page 6: Keys

    Assembly Relay FPC and the BtB connector on the Main PBA. Action: 1. If not properly connected – disconnect and reconnect connector. 2. If dirty or oxidized – clean it. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 6(44)
  • Page 7 Problem Areas: Keys 3. If the key switches, the BtB connector or the FPC Assembly Relay FPC is damaged – replace the FPC Assembly Relay FPC. 4. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 7(44)

  • Page 8: Touch Screen

    1. If not properly connected – disconnect and reconnect connector. 2. If dirty or oxidized – clean it. 3. If BtB connector on Front Assembly is damaged – replace the Front Assembly. 4. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 8(44)

  • Page 9: Display

    2. If not properly connected – disconnect and reconnect connector. 3. If dirty or oxidized – clean connector. 3. If BtB connector on Front Assembly is damaged – replace the Front Assembly 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 9(44)
  • Page 10 Trouble Shooting Guide (mech) Problem Areas: Display 4. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 10(44)

  • Page 11: Led/Illumination

    1. If not properly connected – disconnect and reconnect connector. 2. If dirty or oxidized – clean connector. 3. If FPC Assembly Relay FPC is damaged – replace it. 4. Replace Main PBA 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 11(44)

  • Page 12: Speaker

    Inspect the contacts on the Loudspeaker 15.0 Rectangular. Action: 1. If dirty or oxidized – clean them. 2. If contacts are damaged – replace the Loudspeaker 15.0 Rectangular. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 12(44)
  • Page 13 Inspect the contact pads and BtB connector on the FPC Assembly Relay FPC. Action: 1. If dirty – clean them. 2. If the FPC Assembly Relay FPC is damaged – replace it. 4. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 13(44)

  • Page 14: Earphone

    2. If the pins are damaged – replace the Ear Speaker 12.0 Rectangular_WR. Check: Inspect the Earspeaker’s connector pads on the Main PBA. Action: 1. If the pads are dirty/oxidized – clean them. 2. Inspect 3. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 14(44)

  • Page 15: Microphone

    Assembly Relay FPC. Action: 1. If dirty – clean them. 2. If Microphone or BtB connector is damaged – replace the FPC Assembly Relay FPC. 3. Replace the Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 15(44)

  • Page 16: Secondary Microphone

    2. If the port is damaged – replace the Back Panel Assy. Check: Inspect the secondary microphone on the Main PBA. Action: 1. If dirty – clean it. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 16(44)

  • Page 17: Vibrator

    1. If not properly connected – disconnect and reconnect connector. 2. If connector on Front Assembly flex is damaged – replace the Front Assembly. 3. If Vibrator connector are damaged – replace the Vibrator 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 17(44)

  • Page 18: Camera

    2. If dirty or oxidized – clean both of the BtB connectors. 3. If the BtB connector damaged or camera window scratched or damaged – replace the Camera 13 MPixel CMOS. 4. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 18(44)

  • Page 19: Secondary Camera

    2. If dirty or oxidized – clean both of the BtB connectors. 3. If the BtB connector damaged or camera window scratched or damaged – replace the Camera 2.2 MPixel CMOS. 4. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 19(44)

  • Page 20: Flash Led

    2. If the flash LED window scratched or damaged – replace the Back Panel Assy. Check: Inspect the flash LED on the Main PBA. Action: 1. If dirty – clean it. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 20(44)

  • Page 21: Bluetooth

    Check: Inspect the WLAN, Bluetooth and GPS antenna contact pin on the Main PBA. Action: 1. If dirty or oxidized – clean the pin. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 21(44)

  • Page 22: Wlan

    Check: Inspect the WLAN, Bluetooth and GPS antenna contact pin on the Main PBA. Action: 1. If dirty or oxidized – clean the pin. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 22(44)

  • Page 23: Nfc

    1. If dirty or oxidized – clean the pads and pins. 2. If the NFC antenna or its pads are damaged – replace the Back Panel Assy. 3. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 23(44)

  • Page 24: Gps

    Check: Inspect the WLAN, Bluetooth and GPS antenna contact pin on the Main PBA. Action: 1. If dirty or oxidized – clean the pin. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 24(44)

  • Page 25: Compass

    Action: Replace Main PBA. Problem Areas 1.17 Accelerometer 1.17.1 Accelerometer test fails Action: Replace Main PBA. Problem Areas 1.18 Gyroscope 1.18.1 Gyroscope test fails Action: Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 25(44)

  • Page 26: Ambient Light Sensor

    Inspect the FPC Assembly Top RoW. Action: 1. If the light sensor is dirty – clean it. 2. If the FPC Assembly Top RoW is damaged – replace it. 3. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 26(44)

  • Page 27: Proximity Switch

    Inspect the FPC Assembly Top RoW. Action: 1. If the sensors are dirty – clean it. 2. If the FPC Assembly Top RoW is damaged – replace it. 3. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 27(44)

  • Page 28: Water Resistance

    1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble 3.If the Cap Audio Jack Assy R is damaged – replace it. Run the Water Resistance Test again! 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 28(44)
  • Page 29 1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble 3.If the Cap SD Assy R is damaged – replace it. Run the Water Resistance Test again! 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 29(44)
  • Page 30 1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble 3.If the Back Panel Assy is damaged – replace it. Run the Water Resistance Test again! 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 30(44)
  • Page 31 Tool Loudspeaker to make sure the Ear Speaker 12.0 Rectangular_WR securely attached. Be careful! In this action, the Ear Speaker 12.0 Rectangular_WR can be pressed only once. Run the Water Resistance Test again! 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 31(44)

  • Page 32: Real Time Clock

    1.22.1 Real Time Clock test fails Action: Replace Main PBA. Problem Areas 1.23 Total call time 1.23.1 Total call time fails Not a test, consumer usage information for the unit. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 32(44)

  • Page 33: Storage

    If dirty or clogged – clean the external port. Check: Inspect the memory card holder on the Main PBA. Action: 1. If dirty or clogged – clean the holder. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 33(44)

  • Page 34: Security

    Trouble Shooting Guide (mech) Problem Areas 1.25 Security 1.25.1 Security fails Action: Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 34(44)

  • Page 35: Fm Radio

    2. If dirty or oxidized – clean it. Check: Inspect the FPC Assembly Top RoW. Action: 1. If the FPC Assembly Top RoW is damaged – replace it. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 35(44)

  • Page 36: Tv-Out Test

    Problem Areas 1.27 TV-Out Test 1.27.1 TV-Out test fails Check: Inspect the USB connector. Action: 1. If dirty, clogged or oxidized – clean the connector. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 36(44)

  • Page 37: Audio Jack

    2. If dirty or oxidized – clean it. Check: Inspect the FPC Assembly Top RoW. Action: 1. If the FPC Assembly Top RoW is damaged – replace it. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 37(44)

  • Page 38: Sim

    SIM is being used. Action: 1. Use a proper operator SIM or test SIM. 2. Customize in Emma to the correct SI according label. 3. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 38(44)

  • Page 39: Charging (Usb And Easy Charger)

    3. Replace Front Assembly. Check: Inspect the Easy charger pins on the Main PBA. Action: 1. If dirty or oxidized – clean the pin. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 39(44)

  • Page 40: Data Communication

    1.31 Data Communication 1.31.1 Data transfer via System Connector fails Check: Inspect the USB connector. Action: 1. If dirty, clogged or oxidized – clean the connector. 2. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 40(44)

  • Page 41: Network & Signal

    Ant Main Flex RoW. Action: 1. If dirty or oxidized – clean the pins and pads. 2. If the contact pads are damaged – replace the Ant Main Flex RoW. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 41(44)
  • Page 42 PBA Sub RoW. 3. If the connector of Cable RF Coax Cable, ASSY is damaged – replace the Cable RF Coax Cable, ASSY. 4. Replace Main PBA 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 42(44)
  • Page 43 1. If dirty or oxidized – clean the pins and pads. 2. If the contact pads are damaged – replace the Ant Diversity Flex RoW. 3. Replace Main PBA. 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 43(44)

  • Page 44: Revision History

    Trouble Shooting Guide (mech) Revision History Rev. Date Changes / Comments 2013-Feb-19 Initial release 2013-Feb-21 Update of Water Resistance chapter 1.21 2013-Feb-28 PDF improvement 1273-1793 Rev 3  Sony Mobile Communications AB – Company Internal 44(44)

This manual is also suitable for:

Xperia z c6603Xperia z l36h

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