Troubleshooting - Kogan H2 User Manual

TROUBLESHOOTING

Questions
Earbuds do not power on
Earbuds pairing failed
Charging dock LED does
not illuminate when
earbuds are inserted
Low volume
Charging dock is not
charging
Earbuds do not appear
as a discoverable
Bluetooth device,
or pairing failure with
device
Reasons
Battery has depleted
Bluetooth pairing error
Dock can't detect the
earbuds while they are fully
changed
The volume setting of the
earbuds and device are not
synchronised
Charging protection
enabled
Earbuds not in pairing
mode
Device Bluetooth error
Answers
Charge the case and
earbuds
Refer to "Manual earbud re-
pairing" in the Operation
section
LED indicator will operate
correctly once earbuds are
used for a short time
Enable your device's
Bluetooth and synchronise its
volume settings with the
connected earbuds
Charge the charging dock
using external power
Repeat "Syncing" and
"Pairing with a smart device"
steps in the Operation
section
Restart the device