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Quick Links
Troubleshoot a screen that isn't working
correctly
If your Android phone or tablet's screen isn't responding, or if you're seeing flickering, jumping,
flashing, dead pixels or a blank screen, try these quick fixes and troubleshooting steps.
After trying each recommended solution, check to see whether it fixed your issue.
Step 1: Check your device's screen
1. Make sure that your screen isn't cracked, chipped or damaged.
2. If you have a case or screen protector, take it off.
3. If you're wearing gloves, take them off.
4. If you've put any stickers over the screen or sensors, peel them off.
5. Make sure that your screen is clean.
Step 2: Try these troubleshooting steps
If none of the quick checks above worked, try the troubleshooting steps below.
Restarting your device
To restart your phone or tablet, press your device's Power button for about 30 seconds, until
your device restarts.
Rebooting your device gives it a fresh start. Sometimes, that's all you need to fix an issue.
If your touchscreen is still completely unresponsive after restarting your device, you can find out
how to
reset your device to factory settings
See whether an app is causing the problem
The problem may be caused by an app that you downloaded. To see whether a downloaded app
is causing the problem, you can reboot your device in safe mode.
LG Nexus 5X
(below).
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Related Manuals for LG Nexus 5X
Summary of Contents for LG Nexus 5X
- Page 1 LG Nexus 5X Troubleshoot a screen that isn't working correctly If your Android phone or tablet's screen isn't responding, or if you're seeing flickering, jumping, flashing, dead pixels or a blank screen, try these quick fixes and troubleshooting steps. After trying each recommended solution, check to see whether it fixed your issue.
- Page 2 Turn on safe mode. 2. Once you're in safe mode, touch the screen. If your screen works in safe mode, a downloaded app is most likely causing your issue. 1. Restart your device to exit safe mode. 2. To find the app that’s causing issues, uninstall recently downloaded apps one by one.
- Page 3 1. Open your device's Settings app 2. Under "System", tap Developer options. You'll see this only if you have developer options turned on. 3. Tap the On/Off switch. Troubleshoot Wi-Fi network connections If you're having trouble connecting to Wi-Fi – for example, the Wi-Fi icon on your device's –...
- Page 4 1. Open your device’s Settings app 2. Tap Wi-Fi the network name. 3. To see the password, tap Show password. Delete and re-add the Wi-Fi network to your device Delete a Wi-Fi network from your device 1. Open your device’s Settings app 2.
- Page 5 Troubleshoot network and Internet problems Restart the Wi-Fi router and modem If you have access to the router or modem, try turning it off and then on again. 1. Unplug the router and modem's power cords from the power outlet for 15 seconds. 2.
- Page 6 To reset all your network settings: 1. Open your device’s Settings app 2. Under "Wireless & networks", tap More. 3. Tap Network settings reset. 4. At the bottom, tap Reset settings. Troubleshoot creating a Wi-Fi hotspot Make sure that "Portable Wi-Fi hotspot" is on 1.