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Teledyne MagnaStar C-2000 User Manual

Digital airborne telephone
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C-2000
DIGITAL AIRBORNE TELEPHONE
C-2000 User Guide
Version 1.01

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Summary of Contents for Teledyne MagnaStar C-2000

  • Page 1 ® C-2000 DIGITAL AIRBORNE TELEPHONE C-2000 User Guide Version 1.01...
  • Page 2 MagnaStar is a registered trademark of Raytheon Company. ©2001 Verizon Airfone Inc. All rights reserved. ©2001 Raytheon Company. All rights reserved. ©2001 Teledyne Controls. All rights reserved. No part of this document may be reproduced by any means without written permission of Airfone Incorporated and Teledyne Controls.
  • Page 3 Table of Contents Simply click on the titles in order to navigate through the document. Brief History of Airfone and Raytheon Introduction General Information How the System Works I. Quick Reference Guide II. Using MagnaStar III. Customer Assistance IV. SATCOM Service V.
  • Page 4 In late 1996 Teledyne Controls – Business and Commuter Avionics licensed from Raytheon Company (formerly Magnavox Electronic Systems Company and now Raytheon Company) the exclusive market- ing, sales and customer support rights to the MagnaStar airborne tele- phone product line for business aircraft.
  • Page 5 Introduction Congratulations on your selection of the MagnaStar ® C-2000 Digital Airborne Telephone. The MagnaStar system is designed to provide years of quality service and reliability onboard your aircraft. Installation by an authorized Dealer will ensure proper cabling and integration with other onboard avionics and related systems.
  • Page 6 How the System Works The MagnaStar ® C-2000 Digital Airborne Telephone provides the general aviation marketplace – business, governmental and private aircraft – with access to advanced telephony services previously available only onboard commercial aircraft. The MagnaStar system was specifically designed to provide this capa- bility onboard these aircraft, where weight, size, and pressurization considerations are extremely demanding.

  • Page 7: Reference Guide

    Quick Reference Guide A. Placing Voice Calls B. Placing/Receiving Fax and Data Calls Fax and Data Calls with a C-2000 Handset Fax and Data Calls with a CDBR-2 Data Station C. Receiving Calls Remote Answer Call Forwarding D. C-2000 Configuration Procedures E.
  • Page 8 I. Quick Reference Guide Credit Card Reader (on unit rear) Call Indicator Light RJ-11 Jack The MACH-1 and Standard MagnaStar • Backlit LCD Display and telephone style keypad with two additional keys, “+” and “End Call.” • Hook Switch is activated by a magnet mounted in the standard holder (depending on model and installation).
  • Page 9 A. Placing Voice Calls Domestic 1. Choose “1” for Voice Call. 2. Press “1” + Area Code + Number (“1” is optional). Credit Card Billing: “0” + Area Code + Number. 3. If you misdial, press “*” to clear the digits and enter the number again.
  • Page 10 NOTE 5: The current link is displayed on the top of the “Main” menu in inverse video. You may switch to an alternate link by simply pressing the “6” key until the desired available link is displayed on the top of the menu. NOTE 6: To setup a “TDD”...
  • Page 11 2. If using a fax machine, insert document into the feeder. 3. Take handset off-hook and verify dial tone. 4. Establish a fax mode call by pressing “3” (Fax) on the C-2000 hand- set. 5. On the fax machine or PC enter phone # and press “Start/Transmit.”...
  • Page 12 Data Calls 1. The airborne modem should be configured with its “Re-dial” function OFF. 2. Connect the modem or PC’s cord to the handset’s RJ-11 jack. 3. Prepare modem to dial telephone number using DTMF tones. 4. Press “4” (Modem) on the handset and command the modem to dial. 5.
  • Page 13 C. Receiving Calls Steps for Air Traveler When someone calls you, the phone will ring and the number of the ground party will appear on the display screen. If the called handset is busy (and Call Waiting is enabled), the airborne user will hear a Call Waiting (single beep) tone (press “+”...
  • Page 14 ARTU unit is powered down. D. C-2000 Configuration Procedures The C-2000 digital handset configuration procedures are detailed in Sections VI, A through F. Please refer to those sections, along with the Table of Contents, for set-up of the available options.
  • Page 15 F. Baud Rate and Link Selection Dialing Prefixes The following dialing prefix capabilities have been added as part of software version 4.0A to facilitate the configuration of a specific data/voice call. These prefixes will override any configurations/factory default values which were previously programmed. F1.
  • Page 16 Phone in Use Remote Answer Call Forwarding E. Facsimile Calls (Using PC or Fax) Facsimile Calls Using a C-2000 Handset Facsimile Calls Using a CDBR-2 Data Station Receiving a Fax via the CPI F. Data Calls Data Calls Using a C-2000 Handset Data Calls Using a CDBR-2 Data Station Baud Rate Selection Prefixes for Ind.
  • Page 17 G. Telecommunication Device for the Deaf (TDD) H. Ground-to-Air Calls Receiving Calls In-flight Receiving a Call via the CPI Remote Answer Call Forwarding Viewing/Responding to Stored Messages Viewing an Aircall Number Personal Aircall Numbers I. Directory Assistance ®...
  • Page 18 MagnaStar C-2000 Digital Airborne Telephone System Operating Instructions A. Introduction All normal operations of the MagnaStar C-2000 Digital Airborne Telephone System are performed using the system’s handset(s). Each handset has a display and a telephone-style keypad with two additional keys, “+” and “End Call.” The keypad is used to dial calls and select various options as described later in this manual.
  • Page 19 H2). 3. SATCOM - An optional capability is available to connect the MagnaStar C-2000 to a SATCOM system, should the aircraft be so equipped. (see Section IV). 4. HF Radio - An optional capability is available to connect the MagnaStar C-2000 to an HF radio through the aircraft audio system, should the aircraft be so equipped (see Section V).
  • Page 20 “End Call” key. NOTE 3: Upon initial start-up of the aircraft, the C-2000 will go through a system test and warm-up period of 5-10 minutes.
  • Page 21 C1. Placing a Voice Call Domestic Place the handset off-hook. Choose “1” (Voice), then enter “1” + Area Code + Number. The number will be displayed for approximately one second before it is sent. The digit “1” before the area code is optional and need not be entered.
  • Page 22 C2. Placing a Call via the CPI Auto Link Switch Enabled - To place a call using a Cell Phone Interface (CPI) with Auto Link Switch enabled is no different than using the Air-Ground link. Place the handset off hook and press “1” for voice, “3”...
  • Page 23 NOTE: For programming see Section VI, B18 (CDBR-2 and Remote Set Up). C4. Placing a Voice Call Using a Credit Card Normally all calls made with the MagnaStar C-2000 are automatically charged to the aircraft’s billing account. If desired, a call may be charged to a personal credit card instead.
  • Page 24 NOTE 2: The C-2000 system accepts all major credit cards. NOTE 3: The Aircraft Credit Card Number Options bills all calls (except those calls from handsets configures as “Cockpit”) to the entered credit card.
  • Page 25 C7. Two Calls On One Handset Should you wish to converse privately with two dif- ferent parties at the same time, two independent calls can be placed on the same handset. While conversing with the first party, place the call on hold by pressing “+.”...
  • Page 26 b. Conference Controller. The conference controller is the only con- ference member who can add conference members or transfer the conference to another Inplane conference member. By initiating the conference you become the conference controller. Pressing “End Call” during the conference will disconnect you and transfer control of the call to the next Inplane conference member.
  • Page 27 D. Inplane Calls The inplane calling feature allows you to make calls to other handsets within the aircraft as long as the handset has been assigned an Inplane number. All other handsets which have been assigned an Inplane number are listed on this menu along with their corre- sponding labels.
  • Page 28 D1. Phone In Use On the inplane calling menu, the inplane numbers for handset(s) and CDBR-2 port(s) currently off-hook (i.e. a screen other than the “Services” screen is being displayed) are highlighted. This will indi- cate to the Caller that the Called party is currently using the phone. NOTE 1: On the inplane calling menu next to each inplane number a user defined label may be included.
  • Page 29 It is highly recommended that a 4-prong RJ-11 cord be used for fax and modem connections. Some fax/modem equipment uses additional signaling that can be utilized by the C-2000 system to provide enhanced performance. The 4-prong connector enables access to that signaling.
  • Page 30 4. Establish a fax mode call by pressing “3” (Fax) on either the C-2000 handset, the PC, or the fax machine. NOTE: It is not necessary to press “3” (Fax) if this C-2000 handset has been configured as a Fax Station (See Section VI, B5). If the handset has been configured as a PC station, the “3”...
  • Page 31 1. The ground party calls the handset that the airborne fax machine is connected to. 2. The airborne party answers the voice call using the C-2000 hand- set, which is connected to the fax machine. 3. On the C-2000 handset, inform the ground party that you are going to put the call on hold to switch to fax mode.
  • Page 32 b. Polling Receive Operation. Polling operation is a mode that allows the fax machines to automatically negotiate a reversal in the direc- tion of transmission. Many fax machines support polling in some fashion but each manufacturer defines their own polling method which may not be compatible with equipment from other manufac- turers.
  • Page 33 Receiving a Fax with Direct Aircraft Dialing The fax machine in the air should be set to answer automatically. 1. The ground party calls 1-888 aircall number assigned to the airborne fax machine. 2. The airborne fax answers and receives. E3.
  • Page 34 3. Place the handset off-hook, press “4” (Modem) on the C-2000 handset and command your modem to dial. NOTE: It is not necessary to press “4” (Modem) if this C-2000 handset has been configured as a modem station; see Section VI, B5. If the handset has been configured as a PC station, the “4”...
  • Page 35 F2. Data Calls Using a CDBR-2 Data Station 1. Connect the Modem or PC’s RJ-11 cord into the Data Station RJ-11 jack. The Data Station must be configured for Modem (either via a switch or hard wired). 2. Instruct the PC to dial the desired phone number. NOTE 1: The service indicator (“4”...
  • Page 36 F4. Link selection dialing prefixes for individual calls #61# Selects Air-Ground (disables Auto Link Switch) #62# Selects GroundCell (disables Auto Link Switch) #63# Selects SATCOM (disables Auto Link Switch) #612# Selects Air-Ground then GroundCell (SATCOM not included in the rotation). Used with Genesys Airshow. NOTE 1: These prefixes override the station default link (see Section VI, D1).
  • Page 37 H. Ground-to-Air Calls The ground-to-air calling feature allows the air traveler to be “called” while in-flight by a party on the ground. Once called, the air traveler may accept the call immediately or save the calling number to be re- dialed at a later time.
  • Page 38 3. The system will connect the call for you and the callback number will be deleted. The number can be stored as a message for later viewing if you cannot or do not wish to respond to the call immediately. •...
  • Page 39 H2. Receiving a Call via the CPI All handsets with “Aircraft Alerting” enabled will ring when the assigned cell phone number is called. To answer you need only to take any ringing handset off-hook. H3. Remote Answer Whenever any phone in the aircraft is ringing, (Inplane, Air/Ground, GroundCell, or SATCOM), the air traveler can answer the call by tak- ing a non-ringing handset off hook and pressing “9”...
  • Page 40 H5. Viewing/Responding to Stored Messages If you cannot respond immediately to a call when it is received, it can be saved as a message for later viewing. If the word “Messages” appears on the “Services” display, one or more calls have been stored. To review messages, place the handset off-hook and press “8”...
  • Page 41 H6. Viewing an Aircall Number The handset’s assigned aircall number will be displayed on the “Services” menu. An Aircraft call number is displayed by placing the handset off-hook, then pressing “8” for ‘Aircalls,’ and then “+” (More). Personal aircall numbers can be obtained by calling Airfone at 1-800-AIRFONE from the ground or “0”...
  • Page 42 I. Directory Assistance Place the handset off-hook then press “1” (Voice) + Area Code + 555-1212. If you do not know the area code, call Airfone Customer Care (Dial “0” (Operator) while inflight). If you make a mistake when dialing press “*” to clear the entered dig- its and enter the number again.
  • Page 43 Customer Assistance A. Customer Care B. Service and Technical Inquiries ®...
  • Page 44 1-800-AIRFONE (247-3663) from the ground. To end a call press “End Call” or place the handset on-hook. Verizon Airfone Inc. and Teledyne Controls Business & Commuter Avionics are committed to providing you with the highest quality inflight com- munications possible. Prompt assistance and support for your MagnaStar digital airborne telephone is just a phone call away.
  • Page 45 SATCOM Service A. Service B. Placing a Voice Call Placing a Voice Call Using A Credit Card C. Ground-to-Air SATCOM Calls Receiving Calls In-flight Remote Answer Call Forwarding Viewing a Terminal ID D. SATCOM Operator Assistance E. Placing a Call Using An Alternate Communications Link Link Selection Dialing Prefixes for Individual Calls F.
  • Page 46 Terminal IDs). A. Service For an aircraft configured with both the MagnaStar C-2000 and a SAT- COM system, the C-2000 allows selection of either communications link (Air-Ground or SATCOM) as the default link. See Section VI, D1 for default link setup.
  • Page 47 NOTE: The following dialing formats will be accepted by the MagnaStar for all communication links: Direct Billing Area code + Number “1” + Area code + Number “00” + Country Code + City Code + Number “011” + Country Code + City Code + Number Credit Billing “0”...
  • Page 48 NOTE 1: Credit Billing is not applicable to Analog SATCOM systems configured for “Handset Mode”. NOTE 2: The MagnaStar will automatically reformat all of the 7 dialing formats listed above into the format “00” + Country Code + City Code + Number before sending the dialed number to the Satellite Data Unit (SDU).
  • Page 49 C. Ground-to-Air SATCOM Calls C1. Receiving Calls In-flight From the SATCOM system, ground-to-air calls can be directed to a specific handset or handsets. Typically a two-digit code, “Terminal ID Number, ” is entered by the calling party following the number assigned to the Airborne SATCOM system.
  • Page 50 C3. Call Forwarding A handset can be configured such that incoming calls (Inplane, Air/Ground, and SATCOM) are automatically redirected to another handset. The user activates this feature by taking the handset off-hook and pressing “9” (Setup) -“6” (Call Fwd), and then enter the “Destination Inplane Number.”...
  • Page 51 ® (Rev. 8/04)
  • Page 52 F. Conference Calls Using All Available Links If a call is in progress, a conference member can be added using the same or another communication link. Place the call on hold by pressing “+” (Put Call on Hold). Press “6” to rotate through the available links (Satcom, GndCell or Air-Gnd).
  • Page 53 HF Radio Service Connection A. Placing an HF Radio Call Conference Calls ®...
  • Page 54 V. HF Radio Service Connection The MagnaStar C-2000 system can be connected to an HF Radio to provide access to that communications medium from the cabin handsets. The connection can be made directly, or through the aircraft audio panel. The push-to-talk (PTT) function required by the radio is voice activated, eliminating the need for cumbersome PTT buttons on the handsets.
  • Page 55 Some of these require the entry of a Passcode to prevent unauthorized access. Note that those functions which are denoted as System Functions per- form the entire C-2000 system programming from any single standard MagnaStar handset. (Rev. 8/04)
  • Page 56 Configuration Procedures A. Station Configuration at a Glance B. Set-Up Action Requiring the Maintenance Passcode Starting a Maintenance Session Changing the Maintenance Passcode Setting the System Call Billing Mode Credit Card Calling Digital Handset Station Set-Up Station Ringer On/Off Control Additional Station Attributes Aircall Numbers Station Alerting for Aircraft Aircall Number...
  • Page 57 D. Set-Up Capabilities for SATCOM Setting the Station Default Link Auto Link Switch Digital CEPT-E1 SATCOM Terminal ID Numbers Analog SATCOM Terminal ID Numbers Analog SATCOM Interface Configuration Station Alerting for Aircraft Terminal ID Number Aero I/H + Dialin Aero H+ Higher Rate Fax Dialing E.
  • Page 58 Note: Those functions which are denoted as System Functions apply to the entire C-2000 system and can be programmed from any single MagnaStar handset. A. Station Configuration at a Glance The user can access these menus by taking the handset off-hook, pressing “9”...
  • Page 59 B. Setup Action Requiring the Maintenance Passcode B1. Starting a Maintenance Session Place a handset off-hook. Press “9” (Set Up) and then press “+” (More). Enter the maintenance Passcode. Refer to the MagnaStar Installation Manual for further information. NOTE: The above sequence is referred to in the following paragraphs as “Starting a Maintenance Session.”...
  • Page 60 B5. Digital Handset Station Setup Start a Maintenance Session. Press “+” (More) and then press “1” (Station Setup) to view the current station setting. Press the number corresponding to the desired mode. 1 - Cockpit The difference between a cockpit station and a cabin station is the billing mode.
  • Page 61 B7. Additional Station Attributes Start a Maintenance Session. Press “+” (More) twice. The display will prompt you through the attribute menus and permit you to change the desired attributes. The digital handset ringer volume, auxiliary call alerter, handset speaker volume, and LED blink rate can be changed through this selection by the system operator.
  • Page 62 B9. Station Alerting for Aircraft Aircall Number In a system with several digital handsets the user may wish to have certain handsets disabled from ringing for uplink calls to the aircraft Aircall Number. Calls to the station aircall number are unaffected by this option.
  • Page 63 B12. Resetting the Inplane Number Start a Maintenance Session. Press “4” (Phone #) and then press “1” (Inplane). The Inplane number that had been assigned to the handset is now available for reassignment. Once a handset’s Inplane number has been reset the handset cannot receive Inplane calls until another number has been assigned.
  • Page 64 B15. Configuring the Auxiliary Call Alert Function In addition to the handset ringer a Call Alerter Switch (CAS) is avail- able to control cabin chimes, indicator lights, or other devices used to indicate receipt of an aircall. The CAS can control up to ten independ- ent devices and is configured through the “Setup”...
  • Page 65 B18. CDBR-2 and Remote Program Option If the system includes a Cabin Distribution Bus Repeater Model 2 (CDBR-2) with connection to a fax machine, modem, or 4-wire analog phone, a means to program this station via any digital handset is available. Place any digital handset off-hook, press “9”...
  • Page 66 B20. 9600 bps/4800 bps Modem Data Calls Software version 4.0A (or later) allows for two simultaneous single channel 4800 bps Air-Ground modem calls, or a single dual channel 9600 bps Air-Ground modem call. To set up the station default modem call baud rate, start a Maintenance Session.
  • Page 67 C. Programming Speed Dial Numbers C1. Speed Dial Locations *550 to *599 (This is a System Function) These locations are accessible to and may be modified by any handset user. Place the digital handset off-hook. Press “9” (Setup) and press “*” (Speed Dial Setup).
  • Page 68 Section C1. D. Set-Up Capabilities for SATCOM The addition of a SATCOM connection to the C-2000 system allows for additional set-up capabilities. The previously described Setup and Maintenance features still apply, including Starting a Maintenance Session.
  • Page 69 (Rev. 8/04)
  • Page 70 D4. Analog SATCOM Terminal ID Numbers Analog SATCOM Terminal ID numbers are entered as described in Section D3. NOTE 1: The range for Analog SATCOM Terminal ID numbers is limited to “000-099” with Honeywell systems in “PBX Mode.” With other Analog SATCOM systems in “Handset Mode”...
  • Page 71 D6. Station Alerting for Aircraft Terminal ID Number In a system with several digital handsets the user may wish to have certain handsets disabled from ringing for uplink calls to the aircraft Terminal ID number. Calls to the station Terminal ID number are unaf- fected by this option.
  • Page 72 E. Set-Up Capabilities for HF Radio The addition of an HF Radio connection to the C-2000 system allows for additional Setup capabilities. The previously described Setup and Maintenance features still apply, including Starting a Maintenance Session and general system/handset selections.
  • Page 73 E4. Setting the HF Radio Option Label (This is a System Function) The HF Radio Label is accessible and may be modified by the handset user. Start Maintenance Session. Press “6” (AIU), Press “2” (HF Radio), and then press “+” (More). The stored label for the HF Radio will be displayed.
  • Page 74 F3. Aircraft Alerting To receive an incoming call via the CPI the desired handset must have “Aircraft Alerting” enabled. In a system with several digital handsets, the user may wish to have certain handsets disabled from ringing for uplink calls to the CPI number. Start a Maintenance Session.
  • Page 75 Signal Coverage A. Verizon Airfone North American Terrestrial Network...
  • Page 76 VII. Signal Coverage A. Airfone North American Terrestrial Network (Rev. 8/04)
  • Page 77 Billing Procedures A. Master Account ®...
  • Page 78 •Visa •MasterCard •Monthly Invoice* The MagnaStar C-2000 system on an aircraft may be configured in one of two ways: 1. Master Account Direct Charge - Unless users choose to slide their own cards all calls are automatically billed against the Master Account.
  • Page 79 Fax and Modem Requirements A. General Comments B. Fax Requirements C. Modem Data Requirements ®...
  • Page 80 MagnaStar CDBR-2 is recommended for direct fax and modem con- nections to your C-2000 system. B. Fax Requirements Your MagnaStar C-2000 system is fully compatible with many desktop or office fax machines along with internal, external, and PCMCIA modems with appropriate fax application software. The MagnaStar fax service is CCITT V.27ter (2400baud) and CCITT Group III...

  • Page 81: Troubleshooting

    Troubleshooting Information A. Handset Text Messages B. Fault Codes C. Corrective Action Guide D. Configuration Screen Flow Chart ®...
  • Page 82 X. Troubleshooting Information A. Handset Text Messages The MagnaStar system provides information screens that display text messages. If the radio detects certain types of operational faults, the digital handset will display the appropriate message. These text mes- sages are intended to help the user determine why a call may not be placed or why a call may have been interrupted.
  • Page 83 There are several reasons why abnormal call termination may occur. They may be caused by poor radio link conditions, antenna blockage, radio frequency interference, base station coverage problems because operation is below 18,000 feet or ground network problems. If an air- craft is experiencing excessive call hand-off failures, then it is suggest- ed to first check the RF cabling and antenna installation on the aircraft.
  • Page 84 The “Waiting On System Warm-up” handset text message shown below will be displayed when the system is first powered up and has just completed built in test. The system warm-up is to allow the ARTU reference oscillator to warm-up and meet the frequency accuracy required for the system.
  • Page 85 The “Check CDBR Cabling” handset text message as shown below will be displayed when the ARTU detects a synchronization problem on the LAN bus between the ARTU and the LAN repeaters. Typically this fault condition occurs because of cabling prob- lems.
  • Page 86 Checking Handset Setup Information Screen The following screen progressions show how to check the handset “setup” information. These screens do not require the user to start a Maintenance Session. Air-Ground Info Speed Dial Select Voice — —>1 Inplane —>2 “9” FAX —...
  • Page 87 B. Fault Codes MagnaStar faults are logged in the Air Radio (ARTU) and are displayed on the handset as a fault code number. The faults and their associated display codes are listed below: Displayed Fault Code Fault Code 001 Fault Code 002 Fault Code 004 Fault Code 008 Fault Code 016...
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  • Page 94 D. Configuration Screen Flow Chart MagnaStar C-2000 Digital Airborne Telephone System Set Up (9) Remote Program Call Forward Credit 1 Enter Aircraft Credit Card Number 2 Clear Aircraft Credit Card Number Remote Answer Maintenance Session Change Passcode Charge 2 Direct...
  • Page 95 D. Configuration Screen Flow Chart, cont. Link Air-Ground 1 Satcom 2 Aircraft Auto Link Switch Enable/Disable Set Service Indicator Defaults for CAS 0 —>1 CAS 0 Service Indicator Air-Gnd 1 Gnd-Cell 2 Satcom 3 Handset Attributes Select Handset(s) for CAS 9 Call In Progress Indicator —>1 (w/MMTI only)
  • Page 96 D. Configuration Screen Flow Chart, cont. Remote Program* Flash Hook Link (See previous page) Remote Station Assigned Maintenance Session Modem (See previous page) Station Setup Station 1 Cockpit 2 Cabin Uplink 3 Voice 4 Fax 5 TDD Auxiliary Call Alerter * Cadence Speaker Gain Sidetone...
  • Page 97 Aircall Numbers ®...
  • Page 98 XI. Aircall Numbers Assigned to This Plane A/C Tail Number:__________________________________________ Cockpit Number:___________________________ PIN____________ VIP Position 1:____________________________________________ Number:__________________________________ PIN____________ VIP Position 2:____________________________________________ Number:__________________________________ PIN____________ VIP Position 3:____________________________________________ Number:__________________________________ PIN____________ VIP Position 4:____________________________________________ Number:__________________________________ PIN____________ Fax Number: ______________________________ PIN____________ ® (Rev. 8/04)
  • Page 99 Notes ® (Rev. 8/04)
  • Page 100 Notes ® (Rev. 8/04)

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