NETGEAR WG602v4 Installation Manual page 2

Troubleshooting Tips
Here are some tips for correcting simple problems you may have.
No LEDs are lit on the access point.
The access point has no power.
• Make sure the power cord is connected to the access point and plugged in to a
working power outlet or power strip.
• Make sure you are using the correct NETGEAR power adapter supplied with your
wireless access point.
The Ethernet LED is not on.
There is a hardware connection problem.
• Make sure the cable connectors are securely plugged in at the access point and the
network device (hub, switch, or router).
• Make sure the connected device is turned on.
The WLAN LED is not on.
The access point's antenna is not working.
• If the W LAN LEDstays off, disconnect the adapter from its power source and then
plug it in again.
• Make sure the antenna is tightly connected to the wireless access point.
• Contact NETGEAR if the WLAN light remains off.
I cannot configure the access point from a browser.
Check these items:
• The wireless access point is properly installed, LAN connections are OK, and it is
powered on. Check that the LAN port and Ethernet port LEDs are green , and verify
that the Ethernet cable is securely connected.
• If you are using the NetBIOS name of the wireless access point to connect, ensure
that your PC and the wireless access point are on the same network segment or that
there is a WINS server on your network.
• If your PC uses a fixed (static) IP address, ensure that it is using an IP address in the
range of the wireless access point. The wireless access point default IP address is
192.168.0.227 and the default subnet mask is 255.255.255.0.
• If the network where you are connecting the wireless access point is using DHCP and
spans several segments, reserve an IP address for the wireless access point before you
deploy it in your network (see the online Reference Manual for more details).
I cannot access the Internet or the LAN with a
wireless capable computer.
There is a configuration problem. Check these items:
• You might not have restarted the computer with the wireless adapter to have TCP/IP
changes take effect. Restart the computer.
• The computer with the wireless adapter might not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up
properly for that network. The usual setting for Windows on the Network Properties
is set to Obtain an IP address automatically.
• The access point's default values might not work with your network. Check the
access point default configuration against the configuration of other devices in your
network.
• For full instructions on changing the access point's default values, see the Reference
Manual (a link to the manual is on the Resource CD).
Technical Support
Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and use
it to register your product at http://www.NETGEAR.com/register. Registration is required
before you can use our telephone support service. Registration via our website is strongly
recommended.
Go to http://kbserver.netgear.com for product updates and Web support. For Warranty and
Regional Customer Support information, see the Resource CD that came with your
product.
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Electrical and Electronic Equipment (the WEEE Directive). If disposed of within the European Union,
this product should be treated and recycled in accordance with the laws of your jurisdiction
implementing the WEEE Directive.
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April 2009