Page 2
Cricket Wireless LLC. Other marks are the property of their respective owners. microSD logo is a trademark of SD-3C, LLC. TCL is a registered trademark of TCL Technology Group Corporation. For device support, please contact 1-855-224-4228 (US and Canada) or download files for your device at: https://support.tcl.com/us-mobile-product-downloads...
Table of contents Getting started ......................5 Phone setup ........................5 Extending the battery life .................... 8 Powering your phone on/off ..................8 Getting around ......................10 Getting to know your phone ..................11 Key functions ....................... 12 Phone calls ......................22 Making calls ........................
Page 4
To open Gmail ......................38 To add an account ....................38 To create and send emails ..................38 To receive and read your emails ................39 Connecting to the Internet ..................40 Connecting to a Wi-Fi network ................. 40 Adding a Wi-Fi network ..................... 40 Checking the Wi-Fi network status ................
Page 5
Sending data via Bluetooth ..................50 Receiving data via Bluetooth ................... 50 Entertainment ......................51 Launch Camera ......................51 Camera mode ......................54 Using your photos ....................... 55 Adjusting camera settings ..................57 Applications ......................58 Google Apps ....................... 58 Calculator ........................60 Clock ..........................
Page 6
Safety & emergency ....................74 Apps ..........................74 Storage ........................75 Users & accounts ......................75 Digital Wellbeing & parental controls ..............75 Google ......................... 75 Accessibility ......................... 76 System .......................... 76 Troubleshooting.......................78 For your safety ......................81 General safety ......................81 FCC RF Exposure Information (SAR) .................
Getting started Phone setup 1. Remove back cover by gently pulling up on the indentation on the bottom left of the cover.
Page 8
2. Insert the nano SIM card and microSD™ card* with gold contacts facing down. 3. Ensure that nano SIM and microSD cards have been properly secured. Note: microSD card sold separately. Warning: To avoid damage to the phone, only use a standard NANO SIM card provided by your service provider.
Page 9
Charging the battery Your phone’s battery should have enough power for the phone to power on, acquire a signal, and place several calls. You should fully charge the battery as soon as possible. When the battery is low, a low-battery warning icon will appear on the screen.
2. Plug the charger into a standard AC wall outlet. 3. When the battery is fully charged, unplug the charger and disconnect it from the phone. Warning: Only use TCL approved chargers and cables. The use of unapproved accessories could damage your phone. Extending the battery life Active applications, screen brightness levels, Bluetooth and Wi-Fi usage, and GPS functionality can drain your battery.
Page 11
Setting up your phone for the first time Follow the steps below to set up your phone for the first time or after a factory reset: 1. Tap the language field to select the language you want to use and then tap START.
Waking up your phone Press the Power key to activate your screen display. If an unlock method is enabled, you will need to enter it to access your phone. Getting around Tap control Your phone’s tap screen allows you to control actions through a variety of tap gestures.
Getting to know your phone Secondary mic Headset port Speaker Camera Proximity & light sensors Volume keys Power / Lock key Touch screen Back Recent apps Home Charging Port...
Flashlight Camera Volume keys Power/ Lock keys Key functions Back • Tap to go back to the previous screen, or to close a dialog box, options menu, the Notifications panel, etc.
Page 15
Home • From any application or screen, tap to return to the Home screen. • Press and hold to activate your Google Assistant. Recent apps • Tap to switch between apps and files you've recently opened. Power/Lock key • Press: Lock the screen/Light up the screen. • Press and hold: Show the popup menu to select from Power off/ Restart/Airplane mode.
Page 16
Customize your Home screen by adding application shortcuts, widgets, folders, and using wallpapers. Status and notifications bar Search by voice Search by text Google Folder Favorite apps tray Extended home screen In addition to the main home screen, your phone has extended home screens to provide more space for adding apps, widgets, and more.
Page 17
Set wallpaper • To change your home or lock screen wallpaper, tap and hold a blank part of the home screen and tap Wallpapers. Scroll to set the image • Select a wallpaper and tap and then select whether you want it to appear on the lock screen, home screen, or both.
Page 18
Removing items from your home screen Remove appears at 1. Press and hold the item you want to delete until the top of the screen. Remove and release your finger when the item turns 2. Drag the item to red. Viewing your apps Swipe up on the home screen to access all the applications on the phone.
Page 19
Status and notification icons Status icons 4G connected Speakerphone is on 4G in use Phone microphone is mute LTE connected No SIM card installed LTE in use Vibrate mode Connected to a Wi-Fi network Battery is very low Airplane mode Battery is low Signal strength Battery is partially decreased...
Page 20
Notification icons New email message Portable Wi-Fi hotspot is on New text or multimedia Missed call message Problem with SMS or MMS Uploading data delivery Carrier data use threshold Download finished approaching or exceeded New voicemail Select input method An open Wi-Fi network is Upcoming event available Phone is connected via USB...
Page 21
Using the Notifications panel Drag down from the status bar to open the Notifications panel. Drag down once again to enter the Quick settings panel. When there are notifications, you can tap them to access notifications directly. Notifications panel When there are notifications, drag down from the Status bar to open the Notifications panel to read more detailed information.
Page 22
Quick settings panel Drag down the Notifications panl to open the Quick settings panel. This will allow you to access frequently used settings like Wi-Fi, screen brightness, airplane mode, and others. You can open this panel from anywhere on your device, including your lock screen.
Page 23
Secure your phone Select an unlock method for added security and convenience. Choose your unlock option: Swipe, Pattern, PIN, Password or Face Unlock. 1. From the home screen, swipe up TCL > Settings > Security & biometrics > Screen lock.
Phone calls Making calls Calling from the dial pad 1. From the home screen, tap 2. Tap to open the dial pad. Call the favorited number Show the dial pad Favorites Contacts Call logs...
Page 25
Tip: You can search for a contact by tapping the search field above the contacts list. Calling from Contacts 1. Swipe up on the home screen, tap TCL > 2. Swipe your finger up or down to scroll through the contacts list, tap the contact you want to call, then to call.
Calling from Messaging 1. From the home screen, tap and then tap the conversation with the contact you wish to call. 2. Tap at the top of the screen to call that number. Receiving calls When the screen is locked • Swipe Phone up to answer the call;...
Page 27
When the screen is unlocked • Tap ANSWER to answer an incoming phone call. • Tap DECLINE to reject an incoming phone call. Note: To silence the ringtone on an incoming call, press the volume down key. Using options during a call During a call, you will see a number of on-screen options.
Managing multi-party calls When call waiting and three-way calling features are available, you can switch between two calls or set up a conference call. Swap calls When you accept two calls, tap the icon to switch between the two lines. The current call will be put on hold and you are able to join the other call.
Page 29
• Name format Set the name format by First name first or Last name first. Sounds and vibrate: Adjust volume of Ring, media, notification, and more. Quick responses: Edit quick responses which will be used when you reject a call with a text message. Calls • Call forwarding Configure how unanswered calls are forwarded.
Page 30
• Hearing aids Enable hearing aid compatibility. About View Build version, Open sources licences, Privacy policy and terms of service.
Contacts Add contacts on your phone and synchronize them with the contacts in your Google account or other accounts that support contact syncing. To view your contacts, swipe up on the home screen, tap TCL > Search contacts Display the contacts list...
Sharing contact information Share a single contact or contacts with others by sending the contact's vCard to them via Bluetooth, Gmail, etc. > 1. From the Contacts screen, Select the contact you want to share, tap Share. 2. Use the pop-up menu to choose how to share the contact information. Available options will depend on the applications and services installed.
Adding a contact to Favorites Add the contacts you use frequently to Favorites so that you can find them quickly. 1. From the Contacts screen, tap the contact you want to add to Favorites. Tap for more options Tap to add the contact Tap to edit contact to favorites, tap again information...
You can merge all the separate information of a contact into one entry in the Contacts list. 1. Swipe up on the home screen, tap TCL > 2. Tap a contact to display the contact’s details.
Messaging Use Messaging to exchange text messages (SMS) and multimedia messages (MMS). Opening the messaging screen From the home screen, tap The Messaging screen opens, where you can create a new message, search for messages, or open an ongoing message thread. • Tap to write a new text or multimedia message.
3. Tap Add text field and enter your text. 4. Tap to insert emojis and graphics. 5. Tap to send the message An SMS message of more than 160 characters will be sent as several SMS. A character counter is displayed on the right of the text box. Specific letters (accented) will also increase the size of the SMS, this may cause multiple SMS to be sent to your recipient.
Attach a picture Record an from Photos audio clip Capture and Share a contact attached a picture Replying to a message Messages you receive are added to existing conversation threads with the same recipient. If the new message comes from a new number, a new thread is created.
Forwarding a message 1. From the thread screen, press and hold a message you want to forward. 2. Tap 3. Enter a recipient for the message and edit the content if you want. 4. Tap to send your message. Changing message settings The phone’s message settings are pre-configured for you to use immediately.
Page 39
• Wirless Emergency Alerts Set emergency alert and find emergency alert history. • MMS Group messaging Messages sent to multiple recipients in a conversation thread will be converted to MMS messages.
Email Receive and send emails from your webmail or other accounts using POP3 or IMAP, or access your Exchange ActiveSync account for your corporate email needs. To open Gmail From the home screen, tap Gmail in the Google apps folder. Gmail displays emails from accounts you’ve synced to your phone.
3. Enter the recipient’s email address in To field. 4. If necessary, tap Add Cc/Bcc to copy or blind copy a recipient to the message. 5. Enter the subject and the content of the message. and select Attach file to add an attachment. 6.
Mobile data. Turning on Wi-Fi Wi-Fi is a wireless networking technology that provides internet access. 1. Swipe up on the home screen, tap TCL > Settings > Wi-Fi. 2. Slide the Wi-Fi switch to the position to turn on Wi-Fi.
To connect to a secure network, you first need to get the security details from the network’s administrator. 1. Swipe up on the home screen, tap TCL > Settings > Wi-Fi. 2. Slide the Wi-Fi switch to the position. 3. Tap Add network.
Page 44
To add a VPN • Swipe up on the home screen, tap TCL > Settings > Connections > VPN and tap • Follow the instructions from your network administrator to configure each component of the VPN settings. The VPN is added to the list on the VPN settings screen.
Browsing the Internet Use Chrome to view web pages and search for information. Opening a webpage or searching the web Chrome. 1. From the home screen, tap 2. Tap the address box at the top of the web page. If the address box isn’t visible, scroll to the top of the webpage.
Opening a new browser tab > . A new browser window opens and the homepage is loaded. Switching between tabs > to view and switch between tabs. Tip: Tap to close the tab. Setting the home page Your home page opens whenever you launch your browser or open a new browser tab.
Changing browser settings Configure a number of browser settings to customize the way you browse the web, including several you can use to control your privacy. > Settings in the web page screen. To open the browser settings screen, tap...
Mobile Hotspot & Tethering Share your phone's mobile data connection with a single computer via a USB cable (USB tethering) or with up to eight devices at once (wirelessly) by turning your phone into a portable Wi-Fi hotspot. Warning: The functions below may incur additional network charges from your network carrier.
Wi-Fi Direct allows two devices to establish a direct, peer-to-peer Wi-Fi connection without requiring a wireless router. Connecting to another device via Wi-Fi Direct 1. Swipe up on the home screen, tap TCL > Settings > Wi-Fi. 2. If Wi-Fi is off, slide the Wi-Fi switch to the position.
Bluetooth capabilities can exchange information wirelessly. The Bluetooth devices must be paired before the communication is performed. Turning Bluetooth on/off 1. Swipe up on the home screen, tap TCL > Settings > Bluetooth. 2. Tap the Bluetooth switch to enable or disable Bluetooth.
Pairing with another Bluetooth device 1. Swipe up on the home screen, tap TCL > Settings > Bluetooth. Pair 2. Slide the Bluetooth switch to the position if Bluetooth is off. Tap new device to display a list of available devices.
Sending data via Bluetooth 1. Open the appropriate application and select the file or item you want to share. 2. Select the option for sharing via Bluetooth. The method may vary by application and data type. 3. Tap a Bluetooth device the phone has paired with or wait for it to search for new devices and tap one of them.
Entertainment You can use your phone to take photos and record videos. Photos and videos are stored to the phone's internal storage or microSD card (if applicable). You can copy them to your computer or access them in Gallery. Launch Camera There are multiple ways to open the Camera app.
Page 54
Apply a real-time filter Enable flash Tap to enable/disable flash, auto flash, or no flash WARNING: Keep a safe distance when using the flash. Do not point the flash toward people’s or animals’ eyes. Enable a timer Enable High-Dynamic Range Zoom in/out Switch between front/back camera Take a photo...
Page 55
Access camera settings Change image or video size Pinch fingers together to zoom out, or spread fingers apart to zoom in View the photos or videos you have taken Google Lens Google Lens Google Lens is a free tool that uses Google to help you: • Copy and translate text • Search for similar products • Identity plants and animals...
to pause video recording and tap to continue. Tap to stop recording. The video will be automatically saved. Further operations when viewing a photo/video you have taken • Slide left or right to view the photos or videos you have taken. • Tap then Gmail/Bluetooth/MMS/etc.
Using your photos Opening your photos Gallery to view your pictures and videos. From the home screen, tap Sharing pictures, or videos 1. Press and hold a picture or a video. 2. Tap and select how you want to share the items. Working with pictures You can work with pictures by rotating or cropping them, sharing them with friends, setting them as a contact photo or wallpaper, etc.
Page 58
• Tap to share the picture. • Tap to edit the picture. Choose picture effect. Crop, Rotate, or Mirror the picture. Draw the picture. Enter text in the picture Adjust the picture colour. • Tap to set the picture as your favorite. • Tap to delete the picture.
Adjusting camera settings to access Camera settings: • Photo size: Set the photo MP size and screen ratio. You can quickly change this setting by tapping from Camera screen. • Video quality: Set the video FPS (frames per second) and screen size ratio. • Volume button function: Select function of pressing Volume key while using Camera: Shutter, Zoom or Change volume.
Applications Google Apps These Google apps are pre-installed on your phone. Some apps require a Google account -- visit google.com to learn more. Chrome Surf the web using the Chrome browser. Your bookmarks, browsing history, and settings across all devices with Chrome installed can be synchronized with your Google account.
Page 61
Drive Store, share, and edit files in the cloud. YT Music A music streaming service and online music locker operated by Google. You can upload and listen to a large number of songs for free. In addition to offering music streaming for Internet-connected devices, the YT Music app allows music to be stored and listened to offline.
Google Pay Google Pay is a simple and fast secure payment service that provides the necessary functions for checkout, allowing you to settle your bills online and in stores with ease. Calculator To solve mathematical problems with Calculator, swipe up from the home screen, then tap to view calculation history.
Clock From the home screen, swipe up TCL Clock. > Setting a new alarm From the Clock screen, tap Alarm to enter. • Tap to enable the alarm. • Tap to add a new alarm, tap to save. • Tap a currently existing alarm to enter the alarm editing screen.
Page 64
Using the Stopwatch From the Clock screen, tap Stopwatch to enter. • Tap to start the Stopwatch. • Tap to show a list of records according to the updated time. • Tap to pause. • Tap to reset. • Tap to share.
Page 65
Using the Timer From the Clock screen, tap Timer to enter. • Set the time. • Tap to start the countdown. • Tap to pause. • Tap to reset. Adjust Clock settings Tap to access Clock and Alarm settings.
Phone settings To access this function, swipe up from home screen and then tap the TCL > Settings Wi-Fi Use Wi-Fi to surf the Internet without using your SIM card whenever you are in range of a wireless network. The only thing you have to do is to enter the Wi-Fi screen and configure an access point to connect your device to the wireless network.
Access Point Names Tap to edit access point. Connections Airplane mode Turn on Airplane mode to simultaneously disable all wireless connections including Wi-Fi, Bluetooth and more. Hotspot & tethering To share your phone’s data connection via Wi-Fi, Bluetooth and USB, or as a mobile hotspot, go to Settings >...
Page 68
Data usage The first time you turn on your phone with your SIM card inserted, it will automatically configure your network service: 2G, 3G or 4G. If the network is not connected, you can turn on mobile data in Settings > Connections >...
Page 69
With a USB cable, you can charge your device, transfer files or photos (MTP/ PTP) between your phone and a computer. To connect your phone to the computer • Use the USB cable that came with your phone to connect the phone to a USB port on your computer.
Home screen & lock screen With this menu, set your home apps, change your home and lock screen wallpaper, and more. Display Brightness level Optimize brightness level for available light. Adaptive brightness Adjust screen brightness automatically. Dark mode Set the display to darker colors, making it easier to look at your screen or read in dim light.
Font size Adjust font size manually. Font Style Adjust font style manually. Auto-rotate screen Select whether the screen rotates automatically or not. Status bar & Notch Set the style of the status bar: - Show or remove the network speed - Allow notification icons to group in a folder - Change how the battery percentage is displayed Turn on the notch for full screen apps to get the best experience on the...
Game enhancement Improve the shadow detail and enhance overall gaming graphics. Reading mode Optimize the screen display to make the reading experience as comfortable as physical books. Eye comfort mode Filter out blue light and adjust the color temperature of your display to reduce eye strain.
Do Not Disturb If you do not want to be disturbed by your phone or information ringtones during work or rest, you can set the Do Not Disturb mode. Swipe down the Status bar twice to access the Quick Settings panel and tap to turn on Do Not Disturb.
Power key Configure the Power/Lock key to Quick launch camera, enable power button to end a call, and Power key menu. Advanced features Smart App Recommend After connecting headset or speakers, recommend suitable applications on the launcher according to your habits. Screen Recorder Set the video resolution, Sound and Record tap interactions.
Security & biometrics Screen lock Enable an unlock method to keep your phone secure. Select one method such as Swipe, Pattern, PIN, or Password to unlock the screen. Face unlock Face Unlock will unlock your phone by using the front camera to register your face.
Privacy To protect your privacy, you can set an app to be allowed or forbidden access to your location, contacts, and other information available on your phone. Safety & emergency Access Settings > Safety & emergency > OPEN EMERGENCY INFORMATION to set medical information and emergency contacts.
Storage Enter Settings > Storage to check the usage of storage space and free up more when necessary. Users & accounts Tap to add, remove, and manage your email and other supported accounts. You can also use these settings to control the options for how all applications send, receive and synchronize data;...
Accessibility Use the Accessibility settings to configure any accessibility plug-ins you have installed on your phone. System About phone View basic information for your phone such as model name, CPU, camera, resolution, etc. You can also check legal information, build number, status and other specs. Cricket Software Update Tap Cricket Software Update >...
Page 79
Backup Turn on to back up your phone’s settings and other application data to Google servers. If you replace your phone, the settings and data you’ve backed up will be restored onto the new phone when you sign in with your Google account.
Troubleshooting If you encounter problems while using the phone, or if it performs abnormally, you can refer to the chart below. If your particular problem cannot be resolved using the information in the chart, contact the dealer where you purchased the phone. Problem Possible causes Possible solution...
Page 81
Problem Possible causes Possible solution Battery not The battery or battery charger is Contact the dealer. charging damaged. The phone’s temperature is below Adjust the environment to avoid 32°F or higher than 113°F. extremes of temperature. Poor contact between the battery Check all connectors to make and charger.
Page 82
Problem Possible causes Possible solution Unable to The NANO SIM card is invalid. Contact your service provider. connect to the You are not within the network’s Check the service area with your network service area. service provider. Poor signal. Move to an open space, or if you are inside a building, move closer to a window.
For your safety General safety Don’t make or receive handheld calls while driving. And never text Don’t use at gas stations. while driving. Keep your phone at least half an Your phone may produce inch (15 mm) away from your ear a bright or flashing light.
FCC RF Exposure Information (SAR) This phone is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the United States. During SAR testing, this device was set to transmit at its highest certified power level in all tested frequency bands and placed in positions that simulate RF exposure in usage against the head with no separation, and near the body with the separation of 15 mm.
While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirements. SAR compliance for body-worn operation is based on a separation distance of 15 mm between the unit and the human body. Carry this device at least 15 mm away from your body to ensure RF exposure level compliant or lower to the reported level.
Page 86
This mobile phone has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Hearing Aid Compatibility (HAC) regulations for mobile phones In 2003, the FCC adopted rules to make digital wireless telephones compatible with hearing aids and cochlear implants. Although analog wireless phones do not usually cause interference with hearing aids or cochlear implants, digital wireless phones sometimes do because of electromagnetic energy emitted by the phone’s antenna, backlight, or other components.
Page 88
This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids.
CTIA a) Do not disassemble or open crush, bend or deform, puncture or shred. b) Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water or other liquids, expose to fire, explosion or other hazard. c) Only use the battery for the system for which it is specified.
Distraction Driving Full attention must be given to driving at all times in order to reduce the risk of an accident. Using a phone while driving (even with a hands-free kit) can cause distraction and lead to an accident. You must comply with local laws and regulations restricting the use of wireless devices while driving.
Page 91
• Do not drop, throw, or try to bend your phone or its accessories. • Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its accessories. • Do not paint your phone or its accessories. • Do not attempt to disassemble your phone or its accessories.
Page 92
Antenna Do not tap the antenna unnecessarily. Normal use position When placing or receiving a phone call, hold your phone to your ear, with the bottom toward your mouth. Air bags Do not place a phone in the area over an air bag or in the air bag deployment area as an airbag inflates with great force and serious injury could result.
• Use the special features that are designed to minimize the times of pressing buttons, such as Message Templates and Predictive Text. • Take lots of breaks to stretch and relax. Emergency calls This phone, like any wireless phone, operates using radio signals, which cannot guarantee connection in all conditions.
Connection to a car Seek professional advice when connecting a phone interface to the vehicle electrical system. Faulty and damaged products Do not attempt to disassemble the phone or its accessories. Only qualified personnel can service or repair the phone or its accessories. If your phone (or its accessories) has been submerged in water, punctured, or subjected to a severe fall, do not use it until you have taken it to be checked at an authorized service center.
Page 95
Hearing aids People with hearing aids or other cochlear implants may experience interference noise when using wireless devices or when one is nearby. The level of interference will depend on the type of hearing device and the distance from the interference source, increasing the separation between them may reduce the interference.
Interference in cars Please note that because of possible interference to electronic equipment, some vehicle manufacturers forbid the use of mobile phones in their vehicles unless a hands-free kit with an external antenna is included in the installation. Explosive environments Gas stations and explosive atmospheres In locations with potentially explosive atmospheres, obey all posted signs to turn off wireless devices such as your phone or other radio equipment.
Specifications Handset specifications are shown in the following table. Network frequency 2G-GSM:850/900/1800/1900, 3G-WCDMA:B2/B4/B5, 4G-FDD LTE:B2/B4/B5/B12/B14/B30/B66 Operating system Android 12 Display 6.1'' HD+1560x720 Processor MTK 6761V_CA Memory 32GB ROM+3GB RAM microSD support up to max 512GB Wi-Fi 802.11b/g/n Camera Rear: 8M Front: 5M FF Talk time * 4G: 20 Hrs...
1 YEAR LIMITED WARRANTY TCL Technology Holding Limited, offers a 1 year limited warranty on selected TCL devices that are found to be defective in materials or workmanship upon submission of the following items: 1. The warranty card is properly completed and submitted, and including;...
Page 99
1. Repair the TCL product using new or previously used parts that are equivalent to new in performance and reliability 2. Replace the TCL product with the same model (or with a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, also;...
5. This warranty is not transferrable. This warranty will be the purchasers’ sole and exclusive remedy and neither TCL nor its service centers shall be liable for any incidental or consequential damages or breach of any express or implied warranty of this product.
2) Call TCL USA Customer Support at 1-855-224-4228. Battery Recycling (USA & Canada) TCL partners with Call2Recycle® to offer a safe and convenient battery recycling program. For more information on our Battery Recycling Program, please visit the USA and Canada website at https://www.tcl.com/us/en/...
Need help?
Do you have a question about the 30Z and is the answer not in the manual?
Questions and answers