Audio - HARVEST NODESTREAM NODESTER User Manual

NODESTER

Audio

Issue
Audio connection keeps re-
establishing (Connection sound
can be heard repeating and no or
one way communication can be
heard )
A delayed echo of the user voice
can be heard.
Audio connection will not draw
between two audio devices.
Audio is excessively delayed
The network status icon is red
®
HTG-TEC-GUI-009_0
Release Mar 2021
Cause
Network traffic in one direction is
being blocked or is not available.
The remote microphone is
repeating the audio output.
A loop condition has been drawn
between devices.
The device has too many
connections, or is not compatible.
During extremely poor network
conditions, network buffering can
occur, causing a delay in audio.
The account settings are
incorrect.
Contact and Support
support@harvest-tech.com.au
Harvest Technology Pty Ltd
7 Turner Ave, Technology Park
Bentley WA 6102, Australia
www.harvest.technology
All rights reserved. This document is the property of Harvest Technology Pty Ltd. No part of
this publication may be reproduced, stored in a retrieval system or transmitted in any form or
by any means, electronic, photocopy, recording or otherwise without the written consent of the
Managing Director of Harvest Technology Pty Ltd.
Resolution
Disconnect the two devices via the iPad,
and establish a new connection. If this fails
to rectify the problem, check the network
settings on both devices.
If the microphone can detect the speaker,
the microphone level is too high or the
microphone is too close to the speaker.
If a loop condition has been drawn (a
connection where 3 or more devices are
linked together in a loop) passthrough
must be disabled at some point in the loop
to prevent audio travelling full circle to all
If the device connection limit is reached,
no further connections will be allowed.
Disconnect and reconnect the audio
connection to clear any audio buffers.
Ensure all account settings are as supplied
by Harvest. If the problem persists, contact
Harvest support.
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