Tenda TDSEE User Manual
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Tenda TDSEE User Manual

App for security camera
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User Guide
TDSEE App for Security Camera

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Summary of Contents for Tenda TDSEE

  • Page 1 User Guide TDSEE App for Security Camera...
  • Page 2 Pictures, images and product specifications herein are for references only. To improve internal design, operational function, and/or reliability, Tenda reserves the right to make changes to the products without obligation to notify any person or organization of such revisions or changes. Tenda does not assume any liability that may occur due to the use or application of the product described herein.
  • Page 3 Thank you for choosing Tenda! Please read this user guide before you start. Conventions This user guide applies to all Tenda products that can be managed by the TDSEE App. The contained images and UI screenshots are subject to the actual products. CP6 is used for illustrations here unless otherwise specified.
  • Page 4 Global: (86) 755-27657180 Toll Free: Mon - Fri 9 am - 6 pm (China Time Zone) United States: 1-800-570-5892 Toll Free: 7 x 24 hours support@tenda.com.cn Canada: 1-888-998-8966 Hotline Email Toll Free: Mon - Fri 9 am - 6 pm PST...

  • Page 5: Table Of Contents

    Contents Install the TDSEE App ..........................................1 Login ................................................2 Add the camera to TDSEE App ........................................4 Method 1: Add a camera through QR code ......................................4 Method 2: Add a camera through hotspot ......................................9 Method 3: Add a camera in a wired manner ......................................14 Home page ...............................................
  • Page 6 Method 1 (Recommended) ..........................................31 Method 2 ................................................33 Method 3 ................................................34 Disable the cloud storage service .......................................... 35 Check remaining time of cloud storage ......................................... 36 Check my order ..............................................37 Micro SD card recording storage ....................................... 38 Use Micro SD card for the first time ........................................
  • Page 7 Turn off device indicator ........................................... 57 Turn off device ............................................58 Modify the time zone ..........................................59 Delete the device ............................................. 60 Check messages ............................................61 Album ..............................................62 Delete photos/videos ............................................. 62 Download photos/videos to the smartphone ....................................... 63 Share photos/videos with friends or through social platform ................................
  • Page 8 Method 1 ................................................76 Method 2 ................................................77 Accept invitation from your friends ......................................78 Method 1 (Recommended) ..........................................78 Method 2 ................................................79 Delete your friends ........................................... 80 About us ..............................................81 FAQ ................................................82 Feedback..............................................83 Settings ..............................................84 My profile ..............................................

  • Page 9: Install The Tdsee App

    Install the TDSEE App If you already have the TDSEE App, please Login. If you have NOT got one, scan the following QR code, or search for TDSEE in Google Play or App Store, download and install it onto your smartphone/tablet TDSEE...

  • Page 10: Login

    Ensure that your smart device used for setup, such as a smartphone, can access the internet.  If you already have a registered account Step 1 Open the TDSEE App. Step 2 Enter the registered mobile phone number or Email address and password, and tap Login...
  • Page 11  If you DO NOT have a registered account Step 1 Open the TDSEE App. Tap Register. Step 2 Choose the region where you are. Then enter your email address, and tap Get Verification Code Step 3 Enter the Verification Code.

  • Page 12: Add The Camera To Tdsee App

    Add the camera to TDSEE App Before adding the camera, please ensure that the router is connected to the internet successfully and the filter function is disabled. Method 1: Add a camera through QR code Step 1 Power on the camera.
  • Page 13 Step 2 Add the camera to TDSEE App. Open the TDSEE App. Enter the home page, tap Add a device in the upper right corner of the home page. Scan the QR code on the bottom of the camera. If a prompt pop up asking for access to the camera of your smartphone, please allow it.
  • Page 14 Settings > WLAN of your smartphone. Then connect to the 2.4 GHz Wi-Fi network of the router, which is Tenda_123456 in this example. Return to the TDSEE App, enter the Wi-Fi password, and tap Next If a prompt pop up asking for access to the location information of your smartphone, please allow it.
  • Page 15 Align the lens of the camera with the QR code for scanning from 15 to 25 cm. Try moving the smartphone back and forth to adjust the distance between the screen of the smartphone and the camera, and keep each position for about two seconds.
  • Page 16 When you hear a prompt tone Connecting Wi-Fi. Please wait, tap I have heard the prompt tone , then the TDSEE App is adding the device... Wait a moment, and the camera is added successfully. You can name your camera, which is Home in this example. Tap...

  • Page 17: Method 2: Add A Camera Through Hotspot

    Method 2: Add a camera through hotspot Step 1 Power on the camera. The LED indicator lights solid red after the camera is powered on. When the LED indicator blinks blue quickly, the camera is waiting to connect to a 2.4 GHz Wi-Fi network.
  • Page 18 Step 2 Add the camera to TDSEE App. Open the TDSEE App. Enter the home page, tap Add a device in the upper right corner of the home page. Scan the QR code on the bottom of the camera. If a prompt pop up asking for access to the camera of your smartphone, please allow it.
  • Page 19 Settings > WLAN of your smartphone. Then connect to the 2.4 GHz Wi-Fi network of the router, which is Tenda_123456 in this example. Return to the TDSEE App, then enter the Wi-Fi password, and tap Next If a prompt pop up asking for access to the location information of your smartphone, please allow it.
  • Page 20 Connect to the default SSID (Wi-Fi name) of the camera. The SSID is TendaIPC_XXXXXX, XXXXXX indicates the last six characters of its UUID which can be found on the bottom of the device. Return to TDSEE App, then tap Next . The TDSEE App is adding the device….
  • Page 21 Wait a moment, the camera is added successfully. You can name your camera, which is Home in this example, and tap ----End...

  • Page 22: Method 3: Add A Camera In A Wired Manner

    Method 3: Add a camera in a wired manner Assume that the Wi-Fi name and Wi-Fi password of the router are: Wi-Fi name: Tenda_123456 − Wi-Fi password: UmXmL9UK − Step 1 Connect to the camera. Power on the camera. The LED indicator lights solid red after the camera is powered on. When the LED indicator blinks blue quickly, the camera is waiting to connect to a 2.4 GHz Wi-Fi network.
  • Page 23 Step 2 Connect the smartphone to the Wi-Fi network of the router. Which is Tenda_123456 in this example.
  • Page 24 Step 3 Add the camera to TDSEE App. Open the TDSEE App. Enter the home page, tap Add a device in the upper right corner of the home page. Scan the QR code on the bottom of the camera. If a prompt pop up asking for access to the camera of your smartphone, please allow it.
  • Page 25 Select the camera that you want to add, then tap Next . The TDSEE App is adding the device… The default name of the device is PA+UUID, and the UUID can be found on the bottom of the device. Wait a moment, and the camera is added successfully. You can name your camera, which is Home in this example. Then tap...

  • Page 26: Home Page

    Home page After logging in to TDSEE App, the default page is Home page. You can preview all devices under this account, or add a device, etc. Tap it to add a device Check the name of your device Check device status Monitoring video of the camera.

  • Page 27: Basic Settings

    Monitoring operation Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example, then you can perform basic settings. If you want to scale up any part of the video, you can double-tap the video and slide, or use the pinch-to-zoom gesture to see the details.
  • Page 28 Screenshots. Tap it to save the screenshot of the current monitoring image to TDSEE Album. Recording. Tap it to start recording, and tap it again to stop recording. Successful recordings are automatically saved to TDSEE Album.
  • Page 29 Tap it to share the device with others for management. Only members with registered account could be shared. Intercom. Tap it to realize real-time call between TDSEE App and the device (such as camera). Playback. Tap it to check the video stored in Micro SD card.

  • Page 30: Name Your Device

    Name your device You can name your camera on Settings page. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner. Step 2 Tap Basic Information, and name your camera as required, then tap Save.

  • Page 31: Check The Basic Information Of Your Device

    You can check the basic information of the camera, such as the model, device serial number, Wi-Fi name, IP address, MAC address, storage, and uptime. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner.

  • Page 32: Modify The Wi-Fi Settings

    Modify the Wi-Fi settings You can modify information of the Wi-Fi which the device is connected to on the Settings page. Before modifying or configuring the Wi-Fi settings of your camera, please ensure that the camera status is online. Scenario: The current monitoring videos of the camera is not smooth, so you want to change a Wi-Fi network to which the camera is connected. Requirement: Ensure that the camera can monitor normally and the monitoring video is smooth.
  • Page 33 Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner. Step 2 Tap Wi-Fi Settings, then select a new Wi-Fi network, which is Tom in this example.
  • Page 34 Step 3 Enter the Wi-Fi password of the Wi-Fi network, which is Tom12345 in this example, and tap Connect . Wait for 1 to 2 minutes till it can monitor normally after the camera successfully establish the connection again. ----End...

  • Page 35: Upgrade Device Software

    During upgrade, do not cut off the power or disconnect the device from the internet, otherwise the upgrading may fail and damage the device. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. The software upgrade windows will pops up if the new App version is detected. Tap...

  • Page 36: Cloud

    After you subscribe to the cloud storage service, the monitoring video of the device will be stored on the cloud. You can check the video at any time. Cloud storage service description: Cloud storage service is only applicable for Tenda device. −...

  • Page 37: Subscribe To The Cloud Storage Service

    Subscribe to the cloud storage service Method 1 (Recommended) Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the lower left corner. Step 2 Follow the on-screen instructions to subscribe to the cloud storage service package.

  • Page 38: Method 2

    Method 2 Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner. Step 2 Tap Cloud Storage, and follow the on-screen instructions to subscribe to the cloud storage service package. After subscribed successfully, the service is activated immediately.

  • Page 39: Check And Edit Cloud Storage Video

    Check and edit cloud storage video Method 1 (Recommended) Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the lower left corner. Step 2 You can check and edit the video according to the actual conditions.
  • Page 40 Cloud video parameter description Parameter Description Screenshots. Tap it to save the screenshot of the current monitoring image to TDSEE Album. Download. Tap it to download the specific video to TDSEE Album. Tap it to delete the specific cloud storage video. Deleted videos cannot be restored.

  • Page 41: Method 2

    Method 2 Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner. Step 2 Tap Cloud Storage > My Cloud Storage, then you can check and edit the video according to the actual conditions. The relevant parameters refer to...

  • Page 42: Method 3

    If your device is shared by your friends, this method is not applicable. Step 1 Log in to TDSEE App. Tap Me > Cloud Storage. Step 2 Select a device of which you want to check the cloud storage video, which is Home in this example. Then you can check and edit the video according to the actual conditions.

  • Page 43: Disable The Cloud Storage Service

    After the cloud storage service function is disabled, the device will not upload videos to the cloud. Please operate carefully. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner.

  • Page 44: Check Remaining Time Of Cloud Storage

    Check remaining time of cloud storage Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner. Step 2 Tap Cloud Storage to check remaining time of cloud storage service.

  • Page 45: Check My Order

    You can check the order status of cloud storage service, including orders pending payment and paid orders. Step 1 Log in to TDSEE App. Tap Me > Cloud Storage. Step 2 Tap My Order in the upper right corner to check the order status of cloud storage service.

  • Page 46: Micro Sd Card Recording Storage

    Micro SD card recording storage Use Micro SD card for the first time Tenda camera supports recording storage in Micro SD card (self-prepared by users). After the camera successfully identifies the Micro SD card, it will automatically start recording according to the recording mode.
  • Page 47 Log in to TDSEE App to check whether the Micro SD card can be identified normally. Log in to TDSEE App. Tap the camera on the home page. If a window pops up that Micro SD Card Error. It indicates that the current format of the Micro SD card does not meet the requirements.

  • Page 48: Micro Sd Card Recording Settings

    Tenda camera supports recording storage in Micro SD card (self-prepared by users). You can set recording type of Micro SD card here. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner.

  • Page 49: Format Micro Sd Card

    If the camera cannot identify the Micro SD card, or you want to clear the recording video of the Micro SD, you can format the Micro SD card. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner settings.

  • Page 50: Check Or Edit The Micro Sd Card Video

    Check or edit the Micro SD card video Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Then tap Playback in the lower right corner.
  • Page 51 You can check and edit the video according to the actual conditions. Parameter Description Screenshots. Tap it to save the screenshot of the current monitoring image to TDSEE Album. Recordings. Tap it to start recording, and tap it again to stop recording. Successfully recordings are automatically save to TDSEE Album.

  • Page 52: Check Micro Sd Card Avaliable Storage

    Check micro SD card avaliable storage Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Then tap in the upper right corner. Step 2 Tap Format SD Card to check Available Storage of Micro SD card.

  • Page 53: Set Up Alarm

    Method 1 (Recommended) Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Then tap Alarm in the lower right corner. Step 2 You can modify the relevant parameters according to the actual conditions.
  • Page 54 TDSEE. S-motion Detection: When S-motion change is detected, the camera will  send alarm information and monitoring image to TDSEE. It specifies the time interval at which the camera sends alarm messages. You Alarm Interval can select it according to the actual condition.
  • Page 55 Parameter Description S-motion After the function is enabled, when S-motion activity is detected, the TDSEE Detection tracks and follows the subject. After the function is enabled, when image change is detected, the camera Alarm will send notifications and monitoring image to the TDSEE App according to Notifications the Alarm Period.

  • Page 56: Method 2

    Method 2 Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner. Step 2 Tap Alarm, then you can modify the relevant parameters according to the actual conditions.

  • Page 57: Enable S-Motion Tracking

    After the S-motion tracking function is enabled, when the camera detects figure movement, the TDSEE tracks and follows the subject. Method 1 (Recommended) Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Then tap Alarm in the lower right corner. Step 2...

  • Page 58: Method 2

    Method 2 Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner. Step 2 Tap Alarm, find S-motion Tracking, and set the S-motion Tracking from...

  • Page 59: Set Up Scheduled Patrol

    Set up scheduled patrol You can set up scheduled patrol of the camera, including panoramic patrol and location patrol. Panoramic patrol: The camera performs 360° patrol of its surroundings. − Location patrol: The camera patrols the location you specified. You need to add the location in Basic settings in advance.
  • Page 60 Add the camera patrol location. Log in TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. to choose the location you want to monitor, which is Bedroom in this example. Then tap Add Location.
  • Page 61 Step 2 Set Scheduled Patrol to Custom Patrol. Enter the camera monitor page, tap in the upper right corner, then tap Patrol Settings. Enable Patrol Settings function, select Custom Patrol. Settings completed, the camera will patrol for 2 hours according to the location you specified. ----End...

  • Page 62: Set Up Video Flip-Over

    If the camera installation method is ceiling installation, in order to facilitate monitoring, you need to set the direction to Camera Up-side Down. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner.

  • Page 63: Set Up Infrared Night Vision

    Set up infrared night vision Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner. Step 2 Scroll down to the bottom of the page, and tap Infrared Night Vision.
  • Page 64 Parameter description Infrared night vision The camera infrared light Monitoring image According to the change of darkness, the camera turns on or If the camera turns off the infrared light, the monitoring image is  off the infrared night vision automatically. colorful.

  • Page 65: Turn Off Device Indicator

    You can turn on or off the device indicator on the Settings page. By default, the device indicator is turn on. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner.

  • Page 66: Turn Off Device

    You can turn on or off the device. After the device is turn off, the device stands by, and stops monitoring. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner.

  • Page 67: Modify The Time Zone

    For time-based functions to take effect correctly, please ensure that the time zone of your device is correct. Step 1 Log in to TDSEE App. Tap the specific device on the home page, which is the camera Home in this example. Tap in the upper right corner.

  • Page 68: Delete The Device

    Delete the device A device can only be added by one account. If any of the following situations occurs, please delete the device on the TDSEE App first. Another account needs to add the device. − The device is abnormal and needs to be repaired or returned.

  • Page 69: Check Messages

    You can check system messages and notification messages of each device on the Messages page. Log in to TDSEE App. Enter the Messages page, and tap System Message to check login notification, friend notification, device sharing notification, etc. Tap the...

  • Page 70: Album

    Album You can check and edit the photos or videos saved by the TDSEE App. Delete photos/videos Log in to TDSEE App, tap Me > Album. Tap Edit in the upper right corner to delete the selected photos or videos.

  • Page 71: Download Photos/Videos To The Smartphone

    Download photos/videos to the smartphone Only one photo or one video can be downloaded at a time. Log in to TDSEE App, tap Me > Album. Select the photo or video you want to download, and tap Download.

  • Page 72: Share Photos/Videos With Friends Or Through Social Platform

    Share photos/videos with friends or through social platform Only one photo or one video can be shared at a time. Log in to TDSEE App, tap Me > Album. Select the photo or video you want to share, tap Share, then follow the instructions.

  • Page 73: Share Device

    Step 2 Share the device with your friends. Log in to TDSEE App, tap the device you want to share with your friends on the home page, which is the camera Home in this example. Tap Share the lower left corner.

  • Page 74: Method 2

    Step 2 Share the device with your friends. Log in to TDSEE App, enter the home page, then tap Share Device. Choose the device you want to share with your friends, which is the camera Home in this example. Then tap...
  • Page 75 Choose a friend, tap OK. Choose the management permissions you want to share, and click OK. ----End After logging in to TDSEE App to accept the device shared from you, your friends can view the monitoring video of the camera, and also enjoy certain management rights.

  • Page 76: Method 3

    Add the TDSEE App account of your friends. Refer to Add your friends for detailed steps. Step 2 Share the device with your friends. Log in to TDSEE App, enter the home page, then tap Friends. Choose a friend, then tap Share.
  • Page 77 Choose the management permissions you want to share, and click OK. ----End After logging in to TDSEE App to accept the device shared from you, your friends can view the monitoring video of the camera, and also enjoy certain management rights.

  • Page 78: Accept Sharing

    If someone share a device with you, after you accept sharing request, you can check the monitoring videos and have some management rights. Method 1 (Recommended) Log in to TDSEE App, tap Messages at the bottom of the home page, find the corresponding notification message, and tap Accept.

  • Page 79: Method 2

    Method 2 Step 1 Log in to TDSEE App, enter the home page, then tap Share Device. Step 2 Tap Accepted, find the device that your friends share with you, and tap Accept, which is CP6-1747 in this example. The name of the shared camera is camera model - the last four characters of camera’s UUID, and the UUID can be found on the bottom of the device.

  • Page 80: Dissolve Sharing Relationship

    The sharer cancels the sharing The accepter deletes the share The accepter deletes the device The sharing relationship will also be dissolved in the following situations: Dissolve the friend relationship in the TDSEE App. The sharer deletes the shared device.

  • Page 81: Method 1 The Sharer Cancels The Sharing

    Method 1 The sharer cancels the sharing Step 1 The sharer logs in to TDSEE App, enter the home page, then tap Share Device. Step 2 Tap the device of which you want to cancel sharing, which is the camera Home in this example. Find the friends you want to cancel sharing with, and tap Delete.

  • Page 82: Method 2 The Accepter Deletes The Share

    Method 2 The accepter deletes the share Step 1 The accepter logs in TDSEE App, enter the home page, then tap Share Device. Step 2 Tap Accepted, find the device shared by another user, which is CP6-1747 in this example, and tap Delete.

  • Page 83: Method 3 The Accepter Deletes The Device

    Method 3 The accepter deletes the device Step 1 The accepter logs in TDSEE App, tap the device shared by another use, which is the camera Home in this example. Then tap in the upper right corner. Step 2 Scroll down to the bottom of the page, find and tap Delete Device. Tap in the pops up window.

  • Page 84: Add Your Friends

    Add your friends You can add the TDSEE App accounts of your friends here. After adding friends successfully, you can share the devices under the current account of the TDSEE App with your friends, and your friends also can manage the device.

  • Page 85: Method 2

    Method 2 Step 1 Log in to TDSEE App, tap Me at the bottom of the home page, then tap Friends. Step 2 Tap Add Friends in the upper right corner, and enter the phone number or email address. ----End Your friends log in to TDSEE App and accept the invitation from you.

  • Page 86: Accept Invitation From Your Friends

    Accept invitation from your friends If someone has sent you an invitation to add you as a friend in TDSEE App, you can accept the invitation here. Method 1 (Recommended) Log in to TDSEE App, and enter the Message page. Find the corresponding notification message, then tap Accept.

  • Page 87: Method 2

    Method 2 Step 1 Enter the Me page, then tap Friends. Step 2 Tap New Friends. Find the invitation information, then tap Accept. ----End...

  • Page 88: Delete Your Friends

    You can delete friends of TDSEE App here. Step 1 Log in TDSEE App, enter the Me page, then tap Friends. Step 2 Tap the account of a friend you want to delete, and tap Delete. Tap Delete in the pop-up windows.

  • Page 89: About Us

    About us Tap Me > About Us to enter the About Us page. Check software version and upgrade device software Tap it to visit Tenda official website Tap it to check TDSEE user agreement Tap it to check TDSEE privacy policy...

  • Page 90: Faq

    Tap Me > FAQ to enter the FAQ page. If you cannot find the solutions, please contact us, and we will solve the problem for you as soon as possible. You can give us feedbacks through the two ways below: Contact us according to the contact information shown in the previous Technical Support part.

  • Page 91: Feedback

    If you have problems when using our device or App, or you have any comments or suggestions on us, you can give us a feedback, and we will solve the problem for you as soon as possible. Problem belongings Select the device with the problem Describe the problem in detail Upload problem photos Submit error log of the TDSEE...

  • Page 92: Settings

    Settings Tap Me > Settings to enter the Settings page. You can clear cache of the TDSEE, or enable/disable Notifications function here. After the Notification function is disabled, the terminal device will block the message notification of the TDSEE App.

  • Page 93: My Profile

    To replace profile photo, set nickname, change password, cancel account, or logs out, tap the account in the upper on the Me page. Replace profile photo Set nickname The current account of the TDSEE App Change the password of the TDSEE App Cancel account of the TDSEE App...

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