Dejero EnGo 263 User Manual

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User Guide

September 2021

D-UG143-001

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Summary of Contents for Dejero EnGo 263

Page 1 User Guide September 2021 D-UG143-001...
Page 2 Copyright, Trademarks, and Patents Copyright © 2021 Dejero Labs Inc. Dejero is a trademark of Dejero Labs Inc. QuickTime is a trademark of Apple Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Page 3: Table Of Contents
Contents Safety Warnings and Hazards ................5 Handling and Operating Conditions ..............7 About the Dejero EnGo 263 ................8 What’s included ....................9 About Dejero Control..................10 Powering the EnGo ................... 10 Starting the EnGo ..................... 12 Using the EnGo ....................12 Connecting to the EnGo ..................
Page 4 Warning and error messages ................56 Technical specifications ..................62 Additional help ....................65 4 | Dejero EnGo 263 User Guide...
Page 5: Safety Warnings And Hazards
Dejero platform. Warranty on the Dejero EnGo 263 is voided if the case is opened by anyone who has not been trained and certified by Dejero. For details, see Handling and Operating Conditions below.
Page 6 The EnGo 263 has an internal lithium-ion battery rated less than 100 watt-hours (Wh). The battery, if left inside the EnGo, is rated by the TSA and FAA as safe for travel on aircraft as checked luggage or as a carry-on.
Page 7: Handling And Operating Conditions
In order to safely install and use Dejero products full consideration of vehicle occupants, vehicle systems (i.e., the location of fuel lines, brakes lines, electrical, drive train or other systems), airbags and other safety equipment is recommended.
Page 8: About The Dejero Engo 263
Do Not Disassemble the Product Only authorized Dejero personnel can open, modify, or repair the EnGo unit. Unless authorized by Dejero personnel, any attempt by the user to open, disassemble, or repair the device renders the warranty null and void.
Page 9: What's Included
• Mini-XLR to XLR or 3.5 mm audio adapter for IFB • Quick Start Guide Note: The touch screen on the EnGo is a capacitive screen. If you are wearing gloves, you must remove them before using the screen. 9 | Dejero EnGo 263 User Guide...
Page 10: About Dejero Control
About Dejero Control When you manage the EnGo with Dejero Control, you can: • Assign live and recorded video, as well as file transfers, from the EnGo to a Dejero receiver. • Geolocate the EnGo mobile transmitter. • Preview and route feeds from the EnGo.
Page 11 Note: When the EnGo 263 is off, it uses power from an attached power source (such as a power outlet or an auxiliary battery) to charge the internal battery. It continues to draw a small amount of that power even after the internal battery is charged fully. If the EnGo is attached to an auxiliary battery, keeping it connected can drain the auxiliary battery.
Page 12: Starting The Engo
1. On the front of the EnGo, press and hold While the transmitter turns on and establishes a network connection, start-up messages appear on the Preview screen. Using the EnGo You can use the EnGo in one of the following operation modes: 12 | Dejero EnGo 263 User Guide...
Page 13: Connecting To The Engo
Note: Audio and video data transmitted by the EnGo 263 can be encrypted using AES 256 encryption. For more information, see "Enabling stream encryption" on page 41.
Page 14 "Configuring the EnGo" on page 26. Connect IFB IFB acts as a one-way audio communication tool from Dejero receivers to the EnGo. It enables communication and cueing from the studio crew to the reporter in the field. The station sends a program feed to the reporter’s earpiece, which is connected to the EnGo.
Page 15 In the studio, a MOTU 4pre audio interface connects to the WayPoint receiver over USB. The MOTU 4pre receives audio inputs from an external source that are mapped to the WayPoint outputs. In the field, you can use the Logitech H390 USB headset with the EnGo 263 to receive and send Intercom audio communication.
Page 16: Identifying Your Engo Backpack Edition
One zipper used to open entire top compartment for access to the EnGo Side strap for cables Hook-and-loop fasteners used to open front access panel for access to the EnGo Built-in sun shade No side strap for cables 16 | Dejero EnGo 263 User Guide...
Page 17: About The Engo Backpack Edition One
If necessary, connect the IFB audio cable to the IFB output port. c. Ensure that the cables lie flat in the foam channel below the EnGo so they are not bent and the connections are not stressed. 17 | Dejero EnGo 263 User Guide...
Page 18: About The Engo Backpack Edition Two
2. Use the magnet at the top of the backpack to hold open the top compartment. About the EnGo Backpack Edition Two The EnGo Backpack Edition Two provides easy access to the EnGo. 18 | Dejero EnGo 263 User Guide...
Page 19: Inserting The Engo Into The Engo Backpack Edition Two
5. To secure the EnGo, wrap the zip cords around the antenna endcaps at either end of the EnGo, ensuring that the foam spacer is in between. 6. If you want to power the EnGo using an auxiliary battery, perform the following actions: 19 | Dejero EnGo 263 User Guide...
Page 20 Use the EnGo inside the Backpack Edition One When the EnGo is inside the backpack, you do not need to remove it to view the screen or interact with it. 1. Open the top compartment of the backpack halfway. 20 | Dejero EnGo 263 User Guide...
Page 21 5. Pull the SDI cable into the backpack through the slot in the cable storage compartment. 6. Gently separate the foam spacer from the back of the backpack and pull it forward. 21 | Dejero EnGo 263 User Guide...
Page 22: About The Preview Screen
The Preview screen is the hub of the EnGo transmitter. The top half of the screen shows the live camera feed, as well information about the power level, network connections, stream health, and any errors. From the menu, you can transfer files or show transmitter settings, error 22 | Dejero EnGo 263 User Guide...
Page 23 Use the Auto profile to adapt to network conditions. It increases latency as needed. User Use the User profile if you set the configuration options manually. For more information,"Configuring the EnGo" on page 26. 23 | Dejero EnGo 263 User Guide...
Page 24: Changing Sim Modules
The EnGo has a user-changeable SIM module for regional cellular network access. You can access the SIM module to change the SIM cards to ones from a different region. The SIM module uses Nano-sized SIM cards. 24 | Dejero EnGo 263 User Guide...
Page 25 6. Gently push the SIM card into the slot, until it locks into place. If the SIM card is inserted incorrectly, it does not insert all the way. 7. Repeat steps 3 through 6 for each slot. 8. Insert the SIM module with the end marked TOP oriented toward the Preview screen. 25 | Dejero EnGo 263 User Guide...
Page 26: Configuring The Engo
If you want to use the IP video input, you must select it manually. With this input type, the EnGo detects the frame rate and resolution automatically. In IP mode, only video is sent, not audio. You cannot record clips in this mode. 26 | Dejero EnGo 263 User Guide...
Page 27 Change the IP video input settings If you want to receive video over the Ethernet connection for the EnGo, you can change the IP video input settings. Note: The EnGo supports MPEG-TS (UDP/RTP), RTSP, and RTMP IP inputs. 27 | Dejero EnGo 263 User Guide...
Page 28 Note: To prevent using higher resolutions over a cellular connection, an administrator might set the maximum live resolution allowed for an EnGo in Control. When a restriction is added, the 28 | Dejero EnGo 263 User Guide...
Page 29 If you choose Manual, you set the maximum connection bitrate. This setting is useful if you want to control your data usage or if you are broadcasting from an area with poor coverage and want to cap the bandwidth at a very low rate. 29 | Dejero EnGo 263 User Guide...
Page 30 1.5 seconds. If the latency is set to less than 1.5 seconds, the EnGo changes the latency to a short latency (1.5 seconds). If there is the potential to lose cellular connections completely, Dejero recommends setting the latency to Preset (at 2.2 seconds) for maximum reliability.
Page 31 Auto Start does not start again until you turn off and turn on EnGo again. Configure the connection type You can set the type of connection to use when transmitting data. 1. On the Preview screen, select 31 | Dejero EnGo 263 User Guide...
Page 32 Connection Preference settings Setting Description Automatic Use Automatic to provide an even weighting of connections across cellular and Ethernet connections. The EnGo adjusts the overall weighting according to network conditions to provide the requested bitrate. 32 | Dejero EnGo 263 User Guide...
Page 33 1. On the Preview screen, select 2. Select Settings. 3. Select Connections. 4. Select Hotspot. 5. Select a connection to use for the hotspot. 6. Select Actions. 7. Select Activate. 33 | Dejero EnGo 263 User Guide...
Page 34 6. Sslect Password. 7. Delete the old password. 8. Type the new hotspot password. 9. Select View devices connected to the hotspot 1. On the Preview screen, select 2. Select Settings. 3. Select Connections. 34 | Dejero EnGo 263 User Guide...
Page 35: Managing Wi-Fi Connections
Disconnect a Wi-Fi connection 1. On the Preview screen, select 2. Select Settings. 3. Select Connections. 4. Select Wi-Fi. The current Wi-Fi network is highlighted in green. 5. Select Actions. 6. Select Disconnect. 35 | Dejero EnGo 263 User Guide...
Page 36: Managing Return Feeds
6. Select Info. Managing return feeds You can subscribe to return feeds sent from the studio using a Dejero CuePoint server. Tip: You can use the mini DP output on the EnGo to connect directly to an external DP display.
Page 37: Managing Sim Cards
When you add a new SIM card, you might need to unlock it prior to use. The PIN to unlock the SIM card is usually available with the packaging but you can also contact your carrier to request 37 | Dejero EnGo 263 User Guide...
Page 38 If you do not want to type the PIN every time you make changes to the SIM card, you can disable the PIN. Disabling the PIN simplifies your future actions. 1. On the Preview screen, select 38 | Dejero EnGo 263 User Guide...
Page 39 5. Select Unblock SIM. 6. Type the PUK code. 7. Select Note: There is a limit on the number of PUK attempts. If you exceed this limit, the SIM is no longer usable. 39 | Dejero EnGo 263 User Guide...
Page 40: Transmitting Live
During a live transmission, you can switch to a CellSat connection, if one is available. 1. In the Start CellSat dialog box, perform one of the following actions: • To start using the CellSat connection, select Yes. 40 | Dejero EnGo 263 User Guide...
Page 41: Enabling Stream Encryption
You can encrypt the audio and video streams (including IFB and Intercom) sent between an EnGo and supported Dejero receivers using AES 256 encryption. By default, stream encryption is off but you can enable it by setting a preferred stream encryption mode in Control.
Page 42: Using The Intercom Feature
Using the Intercom feature The Intercom feature is available when the EnGo 263 is ready to transmit live or when it is live. The Logitech H390 headset must be connected to the EnGo 263 to use the feature. Audio is only received or transmitted when the headset is connected.
Page 43 Note: By default, the receiver sends the first channel of audio. If you want to send a different channel of audio by default, contact Dejero Support. Enable Intercom By default, Intercom is enabled on the EnGo. If you enable Prompt Audio, you must enable Intercom again before you can use it.
Page 44: Using Record Mode
Preview screen. 1. On the Preview screen, select 2. Select Settings. 3. Select Record. 4. Select Quality. 5. Set the recording rate to 2.5 Mb/s, 4.0 Mb/s, 6.0 Mb/s, 12.0 Mb/s, or 15.0 Mb/s 44 | Dejero EnGo 263 User Guide...
Page 45 You can transmit live and record a clip at the same time. Depending on the connection and network conditions, the resolution of the live broadcast might change, but the resolution used when recording the clip does not change. 1. On the Preview screen, select Go Live. 45 | Dejero EnGo 263 User Guide...
Page 46 The receiver that receives the transferred clip is defined in Control. Note: You cannot transfer a file or transfer a clip while recording if you are streaming live content. 1. On the Preview screen, select 2. Select Transfer. 3. Select Clips. 46 | Dejero EnGo 263 User Guide...
Page 47 Back up a clip 1. On the Preview screen, select 2. Select Transfer. 3. Select Actions. 4. On the Clip Selection screen, select clips. 5. Select Actions. 6. Select Backup. 7. Select the drive. 47 | Dejero EnGo 263 User Guide...
Page 48 Note: When you change the prefix for a clip, you are not changing the default prefix. For more information on changing the default prefix, see "Set up Record mode" on page 44. 1. On the Preview screen, select 48 | Dejero EnGo 263 User Guide...
Page 49: Transferring Files
5. Using the arrows on the right side of the screen, navigate to the file that you want to import. 6. Select the file to transfer it. You can select and transfer multiple files from the same folder. 7. Select Actions. 8. Select Transfer. 49 | Dejero EnGo 263 User Guide...
Page 50: About Warning And Error States
When the EnGo is under remote control, a blue border appears on the Preview screen. The blue border only appears at the top of the menu screen. The Info screen shows the name of the user who is controlling the EnGo. 50 | Dejero EnGo 263 User Guide...
Page 51: Setting The Display Orientation
It does not rotate automatically. 1. On the Preview screen, select 2. Select Settings. 3. Select Operation. 4. Select Display. 5. Select a display orientation. The EnGo appears in portrait mode. 51 | Dejero EnGo 263 User Guide...
Page 52: Viewing Connection Information
Edit. Change the APN, network name, or PDP type. Select Apply. Restart the EnGo for the changes to take effect. About stream indicators On the Preview screen, you can view overall stream performance. 52 | Dejero EnGo 263 User Guide...
Page 53: Troubleshooting
• If necessary, select the specific video input type (HDMI or SDI), input resolution, and input frame rate for your camera. • Verify that the supplied video is in a compatible format. Start-up or power problems Problem Possible solution 53 | Dejero EnGo 263 User Guide...
Page 54 EnGo appears on the Preview receiver output screen. EnGo is disabled Contact Dejero Support. You will need to restart EnGo after it is re- enabled. Low power If battery power in the EnGo is low, the Power button flashes quickly (approximately four times a second), and a warning appears on the screen and in Control.
Page 55 • Verify that the correct capture device is set as the default on the receiver. If you still encounter errors, the transmitter might have an internal hardware problem. For more information, contact Dejero Support. 55 | Dejero EnGo 263 User Guide...
Page 56 EnGo device. Use resilient mode If there is an issue with the Dejero infrastructure, Resilient Mode appears on the Preview screen. In Resilient mode, you can still start a transmission or transfer clips or files. When you start a transmission, the Confirm Live Assignment dialog box appears, showing the last receiver and output assignment used for a live transmission.
Page 57 EnGo are unable to transmit. No Ethernet Warning 16 The Ethernet connection type Connect an Ethernet cable to the E has been selected but there are establish a Wi-Fi connection. no Ethernet connections present. 57 | Dejero EnGo 263 User Guide...
Page 58 Device not licensed for Error 24 The device is not licensed for Disconnect the satellite connection CellSat. Please CellSat services. contact Dejero Support. disconnect the satellite connection or contact 58 | Dejero EnGo 263 User Guide...
Page 59 Live receiver does not Warning 31 EnGo is assigned to a receiver Assign EnGo to a different receive support encryption that does not support does support encryption or contact encryption. Support. 59 | Dejero EnGo 263 User Guide...
Page 60 Attempt to transmit the clip again. I there was an error creating a problem persists, contact your syst new clip transfer session. administrator. Consider managing the clips on the receiver to reduce the total numbe to less than 1000. 60 | Dejero EnGo 263 User Guide...
Page 61 Wait for the device to adjust the lat adjusted to optimize the minimum latency of 1.5 requested operation. seconds. The device is adjusting This message will the latency from a lower level. automatically clear when the latency adjustment has completed. 61 | Dejero EnGo 263 User Guide...
Page 62 H.264 AVC and H.265 HEVC, adaptive encoding Inputs 3G/HD/SD-SDI, HDMI 1.3 Audio Encoding Live: Opus 48 kHz, 2,4 or 8-channel, 16-128 kb/s adaptive bitrate, 16-bit audio depth Recording: AAC 48 kHz, stereo or 4-channel Inputs Embedded (SDI, HDMI) 62 | Dejero EnGo 263 User Guide...
Page 63 IFB adapter (mini-XLR to XLR or 3.5 mm adapter), D-Tap adapter (DC In with the EnGo) to D-Tap), auxiliary battery quick connect plate (V-Mount or Gold Mount) *operating with internal/external battery; up to 40°C with included certified external power adapter. 63 | Dejero EnGo 263 User Guide...
Page 64 Live and Record Transmit live while also recording video for later at a higher quality. mode File transfer Transfer edited video or other files to Dejero receivers. Hotspot Connect laptop, phone, or other devices to the Internet leveraging the EnGo connectivity.
Page 65 Additional help If you still require assistance operating your Dejero EnGo 263: • Visit the Dejero SupportHub online knowledge base at support.dejero.com • Email the Dejero technical support team at support@dejero.com • Call the 24-hour technical support number for your region.