Support And Cleaning; Support - Pro DVX IPPC-15-6000 User Manual

5. Support and cleaning

5.1 Support

Symptom
I have no
connection
I have no sound
I have no display
My USB stick isn't
recognized
My display is not
correct
11
Possible cause
1. Is a network cable inserted?
2. Is the device connected to a Wi-
Fi network?
3. Are the drivers installed?
1. Is the sound level correct?
2. Are the headphones connected? 2. Disconnect the headphones to enable the
3. Are the drivers installed?
1. Is the device switched off?
2. Is the PSU connected?
1. Is the USB stick properly
formatted?
2. Is the USB stick properly
inserted?
1. Has the resolution been altered? 1. Increase or decrease the resolution setting.
Possible remedy
1. Insert the cable. Make sure to insert it into the
correct connector.
2. Connect the device to a Wi-Fi network.
3. If not, contact ProDVX support.
1. Use the volume buttons to adjust the level.
internal speakers.
3. If not, contact ProDVX support.
1. Press the small power switch on the device.
2. Connect the PSU.
1. Format the USB stick in NTFS file format.
2. Disconnect the USB stick and reconnect it to the
USB port.