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TECHNICAL BRIEF - North America
IQ System Controller RMA Instructions
Table of Contents
IQ System Controller RMA Instructions .......................................................................... 1
Introduction ............................................................................................................................ 2
Safety Instructions ................................................................................................................ 2
Unboxing the new IQ System Controller unit ................................................................ 3
Delete existing IQ System Controller using Enphase App ........................................ 3
Power Down Sequence ........................................................................................................ 4
Replace IQ System Controller unit ................................................................................... 4
Power up System .................................................................................................................. 5
Provision new IQ System Controller using Enphase App .................................................. 5
Enphase App, Devices & Array ...................................................................................................................... 5
Provisioning the IQ System Controller .......................................................................................................... 5
Confirm new IQ System Controller is operating properly................................................... 6
Box up the RMA IQ System Controller ..................................................................................... 7
Purpose ......................................................................................................................................................... 7
Material list ................................................................................................................................................... 7
Instructions ................................................................................................................................................... 7
Return Shipping Instructions ..................................................................................................... 9
Process .......................................................................................................................................................... 9
Labor Reimbursement .................................................................................................................. 9
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Related Manuals for EMPHASER IQ System Controller
Summary of Contents for EMPHASER IQ System Controller
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Page 1: Table Of Contents
Introduction ..........................2 Safety Instructions ........................ 2 Unboxing the new IQ System Controller unit ..............3 Delete existing IQ System Controller using Enphase App ........3 Power Down Sequence ......................4 Replace IQ System Controller unit ................... 4 Power up System ........................5 Provision new IQ System Controller using Enphase App .......... -
Page 2: Introduction
IQ System Controller. DANGER: Risk of electric shock. Risk of fire. Do not attempt to repair the IQ System Controller. Tampering with or opening the IQ System Controller will void the warranty. If the IQ System Controller fails, contact Enphase Customer Support for assistance at enphase.com/en-us/support/contact. -
Page 3: Unboxing The New Iq System Controller Unit
5. Search for the system in the Enphase App. 6. Tap on the system and make sure the IQ System Controller to be deleted is part of the system. 7. Connect to the IQ Gateway using AP mode and Go to Step 4 (IQ Gateway Connectivity) to confirm the device is connected to the IQ Gateway. -
Page 4: Power Down Sequence
Remove the PV, IQ Battery, and Gen breakers, as well as CTs if installed in IQ System Controller, to keep them for the new IQ System Controller. 2. Follow the steps in IQ System Controller Quick Install Guide to install the new IQ System Controller. © 2021 Enphase Energy Inc. All rights reserved. -
Page 5: Power Up System
Commissioning Guide for energizing IQ System Controller. Key steps are also outlined in section 1.5 below. 4. Energize the circuit feeding the IQ System Controller. If installed, turn the breaker feeding the IQ System Controller to the ON position. 5. Close and secure the door of the IQ System Controller. -
Page 6: Confirm New Iq System Controller Is Operating Properly
Once provisioning is complete, click Done. Confirm new IQ System Controller is operating properly 1. Confirm that the IQ System Controller is communicating with the IQ Gateway by checking Enphase App Step 2: Devices & Array. IQ System Controller should display “communicating”... -
Page 7: Box Up The Rma Iq System Controller
Put the Bottom foam in the corrugated bottom tray as shown in the picture below: 2. Use the handles to put the IQ System Controller unit in the bottom Foam, as shown in the picture below: 3. Remove the two handles from the unit. - Page 8 IQ System Controller RMA Instructions 4. Put the two Solar Shield Foam under the two ends of solar shield as shown in the picture below: 5. Put the two top foams on the top cover. 6. Cover the U-card and put the 4 corner guards at the 4 corners as shown in the picture below: 7.
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Page 9: Return Shipping Instructions
1. Once the unit is back to the warehouse, contact Enphase Energy System support line 877- 797-4743 about the IQ System Controller RMA issue. When given a menu of operations during the call, select Option 4 and then Option 1 to get to the Enphase Energy System Support team.
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