Avera eCARE TytoCare Troubleshooting

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TytoCare Cart Troubleshoo ng

My Device Won't Turn On

1. Check if the Tyto is charged

2. Connect the charging cable to the device, there will be an orange LED light that turns on while

charging and will turn green when fully charged

3. When not in use, Tyto device should be plugged in.

My Device Won't Charge

1. Make sure the charger is in the correct port, there are 2 similar ports on the bo om of the Tyto.

The one for charging is smaller and the other is for connec ng headphone which is larger. Ensure the

charge is being inserted into the correct port and the orange LED light is lit up.

2. Once that is veriﬁed, make sure the cart as a whole is plugged into power.

I Can't Log In to the App

1. Verify your username and password

2. Check that the iPad is connected to the Internet

3. "Kill" the app by double‐clicking the iPad home bu on and swiping up on the Tyto App

The Device is Stuck on a TytoCare Blue Screen

1. Force shut down of the device by pressing down the upper physical bu on on the device con nu‐

ously for 10 seconds.

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Summary of Contents for Avera eCARE TytoCare

Page 1 TytoCare Cart Troubleshoo ng My Device Won’t Turn On 1. Check if the Tyto is charged 2. Connect the charging cable to the device, there will be an orange LED light that turns on while charging and will turn green when fully charged 3. When not in use, Tyto device should be plugged in. My Device Won't Charge 1. Make sure the charger is in the correct port, there are 2 similar ports on the bo om of the Tyto. The one for charging is smaller and the other is for connec ng headphone which is larger. Ensure the charge is being inserted into the correct port and the orange LED light is lit up. 2. Once that is veriﬁed, make sure the cart as a whole is plugged into power. I Can’t Log In to the App 1. Verify your username and password 2. Check that the iPad is connected to the Internet 3. “Kill” the app by double‐clicking the iPad home bu on and swiping up on the Tyto App The Device is Stuck on a TytoCare Blue Screen 1. Force shut down of the device by pressing down the upper physical bu on on the device con nu‐ ously for 10 seconds. ...
Page 2 TytoCare Cart Troubleshoo ng (cont.) I Cannot Hear the Provider 1. Make sure the blue light is lit up on the speaker. 2. Press the up arrow on the speaker to increase the sound. 3. Use the side bu ons on the iPad, press the top one to make sure the sound is all the way up. 4. For addi onal troubleshoo ng, see instruc ons for Adjus ng Sound on TytoCare Device. The Image on the Video Exams is Not Sharp 1. For the Ears exam, clean the lens at the p of the otoscope thoroughly, using 70% isopropyl alco‐ hol wipes or co on swabs (Q‐ ps) dipped in 70% alcohol. 2. For the Throat and Skin exams, clean the camera lens at the front of the device, using 70% isopro‐ pyl alcohol wipes. 3. Another reason could be the image is not focused. During the throat or skin exams, touch the de‐ vice screen, at the area of interest, to apply auto‐focus. In the skin exam, make sure the camera is not too close to the skin. Cannot Connect to Tyto Device 1. If the green dot is not displayed, instruct the clinician to check the device and to make sure it is on and paired. 2. See instruc ons for Pairing the device. The Thermometer is Giving Bad Readings (Too Low or Too High) ...