SIYI MK15E User Manual

SIYI MK15E User Manual

Mini hd handheld ground station
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MK15E User Manual V1.1
MK15E
MINI HD HANDHELD GROUND STATION
USER MANUAL
V1.1
Apr 2022
1
2022 SIYI Technology Copyright

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Summary of Contents for SIYI MK15E

  • Page 1 MK15E User Manual V1.1 MK15E MINI HD HANDHELD GROUND STATION USER MANUAL V1.1 Apr 2022 2022 SIYI Technology Copyright...
  • Page 2 MK15E Mini HD Handheld Ground Station, please read this manual carefully. If you have any issue using the product, please consult the manual or check online pages of MK15E on SIYI Technology’s official website (http://www.siyi.biz). You can also send an email to SIYI official A/S center (support@siyi.biz).
  • Page 3 MK15E User Manual V1.1 SIYI User Group - Facebook SIYI YouTube Channel (https://www.youtube.com/channel/UC0vdyQDSRr3fiCffNKnYimA) SIYI Official AliExpress Store (https://www.aliexpress.com/store/911142095?spm=a2g0o.sto re_home.1000001.11.22595727l31Low) 2022 SIYI Technology Copyright...
  • Page 4: Table Of Contents

    1.2.1 At a Glance ............................... 9 1.2.2 Button/Switch Types and Default Channel Definitions ..............11 1.2.3 Ports on MK15 Transmitter........................12 1.2.4 Ports on MK15E Air Unit ........................14 1.3 Technical Specification ..........................16 1.4 Packing List ..............................19 1.5 MK15E Common Diagram ........................... 21 1.6 MK15E Dual Remote Combo Diagram ......................
  • Page 5 4.2 Communication with GCS through Bluetooth ................... 61 4.3 Communication with GCS through UDP ....................63 4.4 Solutions to Disconnection .......................... 64 5 SIYI FPV APP ............................... 66 5.1 Settings ................................66 5.2 Link Status ..............................67 5.3 About SIYI FPV.............................. 67...
  • Page 6 6.4.1 Dual SIYI IP Cameras ........................... 71 6.4.2 Dual Third-Party IP Cameras ....................... 71 6.4.3 SIYI HDMI Converter and SIYI IP Camera ..................72 6.4.4 SIYI HDMI Converter and Third-Party IP Camera ................72 6.4.5 Dual SIYI HDMI Converter ........................72 6.5 Common IP Addresses ..........................
  • Page 7: Read Tips

    Mandatory Mark Safety MK15E Mini HD Handheld Smart Controller is designed for professional application in specific industries, users who approaches to the device should have at least the basic knowledge to operate it. Irregular or irresponsible manipulations to the device may cause damage, property loss, or human injuries.
  • Page 8 MK15E User Manual V1.1 Do not use any SIYI radio system to operate your aircraft/vehicle/model at places with intensive crowd (a square, a park), or at places with many obstructions (a street, a parking lot), or in fields with strong magnetic or interference (an electricity plant, a radar station, railways), or in any other fields where an irregular flight/operation may cause property loss or human injuries.
  • Page 9: Battery

    20W PD fast charger. Please do read the precautions before using and charging MK15E battery. Please power off MK15E transmitter before charging. The transmitter does not allow charging while it is working. Stop charging immediately if you found the charger damaged, broken or overheat.
  • Page 10: How To Use Sim Card On Mk15

    How to Use SIM Card on MK15 MK15E supports 4G network, like a smartphone. You can put in an SIM card into the transmitter to activate the function. Before putting in an SIM card into MK15E transmitter, please check if it supports your local cellular network.
  • Page 11: Storage/Carrying/Recycling

    LTE TDD: B34/B38/B39/B40/B41 EVDO/CDMA: BC0 CAUTION MK15E 4G function is not certified. Please refer to your local radio laws or wireless regulations before activating 4G network. Storage/Carrying/Recycling When your SIYI radio system is stand idle, or you are bringing it outdoors, or the system reached service life, then please do read the precautions below.
  • Page 12: Introduction

    With the standard omni directional antennas, and with the long-range antennas coming with MK15E enterprise combos, the range can be up to super long with full HD image transmission, real-time telemetry, and stable control.
  • Page 13 It also supports 4G network, after secondary development the video stream can be pushed to cloud network. *Transmitters coming with MK15E agriculture combos do not support HDMI output. 1000 cd/m2 High Brightness, 1920*1080 High-Definition Monitor MK15E has a 5.5-inch high-definition and high-brightness LCD screen. Display definition is 1920*1080 pixels.
  • Page 14 *MK15E transmitter supports max 30W PD fast charging, which can charge 95% battery level in three hours. *The standard charger coming with all MK15E combos is PD 20W. The PD 30W charger is optional. 2022 SIYI Technology, All Rights Reserved...
  • Page 15: Parts

    MK15E User Manual V1.1 1.2 Parts 1.2.1 At a Glance Overview – Transmitter Front 2022 SIYI Technology, All Rights Reserved...
  • Page 16 MK15E User Manual V1.1 Overview – Transmitter Back 2022 SIYI Technology, All Rights Reserved...
  • Page 17: Button/Switch Types And Default Channel Definitions

    MK15E User Manual V1.1 1.2.2 Button/Switch Types and Default Channel Definitions MK15E transmitter owes 13 physical channels and 16 communicational channels in total. Communicational channel 10 to 14 are mapped with PWM 1 to 5 in default. Channel Physical Channel Type...
  • Page 18: Ports On Mk15 Transmitter

    MK15E User Manual V1.1 1.2.3 Ports on MK15 Transmitter Overview – Transmitter Top 2022 SIYI Technology, All Rights Reserved...
  • Page 19 MK15E User Manual V1.1 Overview – Transmitter Bottom 2022 SIYI Technology, All Rights Reserved...
  • Page 20: Ports On Mk15E Air Unit

    MK15E User Manual V1.1 1.2.4 Ports on MK15E Air Unit 2022 SIYI Technology, All Rights Reserved...
  • Page 21 MK15E User Manual V1.1 2022 SIYI Technology, All Rights Reserved...
  • Page 22: Technical Specification

    2G RAM, 16G ROM Dimension 189 x 138 x 41 mm (Antenna Folded) Weight 850 g Battery Capacity & Type 10200 mAh 7.4V 2S Li-on Fast Charging Protocol PD 30W Battery Life 15 hours 2022 SIYI Technology, All Rights Reserved...
  • Page 23 25.2 ~ 58.8 V Power Input (6S ~ 14S) -10℃ ~ 55℃ Working Temperature Camera & Searchlight Camera Angle FOV 120° Dimension 106 x 25 x 41 mm Weight 108 g Searchlight Power Consumption 2022 SIYI Technology, All Rights Reserved...
  • Page 24 MK15E User Manual V1.1 Luminous Flux 1 W / 120 ~ 140 lm LED Type Transparent LED Angle 120° Waterproof Level IP67 Working Temperature -10℃ ~ 55℃ 2022 SIYI Technology, All Rights Reserved...
  • Page 25: Packing List

    Dual FPV Standard FPV Combo FPV Combo HDMI Combo Combo Combo 1 x MK15E AG Transmitter 1 x MK15E Enterprise Transmitter 2 x Standard Omni-Directional 2 x Standard Omni-Directional Antenna Antenna 1 x MK15E Air Unit 2 x Standard Omni-Directional Antenna...
  • Page 26 The difference between MK15E Agriculture version and enterprise version are: 1. MK15E agriculture transmitter has no HDMI output. 2. MK15E agriculture Air Unit supports SIYI cameras only. It does not support a third- party IP camera or an HDMI camera.
  • Page 27: Mk15E Common Diagram

    MK15E User Manual V1.1 1.5 MK15E Common Diagram 2022 SIYI Technology, All Rights Reserved...
  • Page 28 MK15E User Manual V1.1 Mark Diagram ① or ② means that MK15E Air Unit connects to only one IP camera or pod. You can use SIYI IP67 Camera (with searchlights), SIYI IP Camera, or Third-party IP Cameras / Pods. This diagram works when you purchase MK15E AG FPV Combo, or you purchase other MK15E combo to work with your available IP cameras / pod.
  • Page 29: Mk15E Dual Remote Combo Diagram

    MK15E User Manual V1.1 1.6 MK15E Dual Remote Combo Diagram 2022 SIYI Technology, All Rights Reserved...
  • Page 30 ⚫ RC Relay: One transmitter controls the drone to fly to the appointed location, then the pilots switch control to the other transmitter to finish the flight mission. In Dual Remote mode, MK15E Air Unit connects up to two IP cameras, and it can connect to HDMI camera through the HDMI converter.
  • Page 31: Indicator Definition

    MK15E User Manual V1.1 1.7 Indicator Definition The status indicators on MK15E transmitter and Air Unit use three different colors and different blinking frequencies to indicate the system’s working or abnormal status. 1.7.1 Transmitter Indicator Solid Red: No communication between transmitter and Air Unit.
  • Page 32: Air Unit Indicator

    Slow Green Blinks: 95% to 99% data package received. Green Blinks (every 3/5 second): 50% to 75% data package received. Green Blinks (every 3/10 second): 25% to 50% data package received. Green Blinks (every 1/25 second): less than 25% data package received. 2022 SIYI Technology, All Rights Reserved...
  • Page 33 Green-Red Blinks: Air Unit high-temperature alert, level two. Green-Red Blinks: Air Unit high-temperature alert, level three. Fast Green-Red-Green-Red-Green-Red Blinks: Wireless binding is starting (activated by power on/off three times). Slow Red-Green-Yellow Blinks: Image transmission is starting. 2022 SIYI Technology, All Rights Reserved...
  • Page 34: Get Ready To Use Mk15E

    Power Off: Long press. When MK15E transmitter is working, press and hold the power button for about two seconds, Android system will pop up a window with some icons. Touch the power- off icon to power off MK15E transmitter.
  • Page 35: Charging

    Screen Off: When MK15E transmitter is working, press the power button once, transmitter monitor will be off for saving battery power. 2.1.2 Charging You can charge MK15E transmitter only when it is powered off and using the original PD fast charger. Steps 1.
  • Page 36: How To Place Mk15E Antennas

    MK15E User Manual V1.1 2.2 How to Place MK15E Antennas Both MK15E transmitter and MK15E Air Unit are using SMA male connector for fixing antenna. Please make sure that the connectors are screwed tight in case of any influence to transmission quality and range.
  • Page 37: How To Place Air Unit Antenna

    As shown in the photo below, Air Unit antenna should be placed vertically from the carbon fiber board or the arms and the head points downward, and its flat side should always point to your transmitter. 2022 SIYI Technology, All Rights Reserved...
  • Page 38 The two Air Unit antennas should be placed apart from each other with a distance not less than 50 mm. To get the best transmission performance, please make sure that the antennas are not blocked or obstructed in operation. 2022 SIYI Technology, All Rights Reserved...
  • Page 39: Siyi Tx App

    MK15E User Manual V1.1 3 SIYI TX APP Users can configure MK15E transmitter in the pre-installed application “SIYI TX”. 2022 SIYI Technology, All Rights Reserved...
  • Page 40: Channels

    This chapter was made according to “SIYI TX” v1.1.197. 3.1 Channels Channel settings of End Point, Middle Point, Channel Reverse, and Channel Mapping. 3.1.1 End Point MK15E transmitter’s default End Point range is between -100 and 100. 2022 SIYI Technology, All Rights Reserved...
  • Page 41: Middle Point

    Select a target channel and input your required maximum or minimum channel value. It’s done. 3.1.2 Middle Point The default Middle Point value is “0”. Select a target channel and input your required middle point value. It’s done. 2022 SIYI Technology, All Rights Reserved...
  • Page 42: Channel Reverse

    Select a target channel. Then touch the “Normal” or “Reversed” button. It’s done. 3.1.4 Channel Mapping MK15E transmitter has 13 physical channels and 16 communicational channels. Users are allowed to define or map the physical channels (buttons, switches, joysticks) to communicational channels freely.
  • Page 43: Datalink

    About Datalink Settings Device ID: Display the device ID of the integrated Bluetooth module in MK15E transmitter. It shows as the Bluetooth name before matching. Connection: Supported datalink ports in MK15E transmitter.
  • Page 44: Connection

    UART: Telemetry data goes through the built-in Android UART port. *Only for specific GCS, such as BOYING, JIYI, and VKFLY. *Developers can acquire SDK from SIYI to use the port for their GCS. USB COM: Telemetry data goes through the built-in CP2102 port.
  • Page 45: Flight Controller

    Currently supported flight controller models are: JIYI (K3A or K++), BOYING (Paladin), PIX, VKFLY (V7AG), and Customized flight controllers. Mark Please make sure that MK15E transmitter and received are bound before switching flight controller type. 3.2.3 Baud Rate If your flight controller model was not found in the list, please choose “Custom” and manually configure the baud rate of your flight controller in this page.
  • Page 46: System

    MK15E User Manual V1.1 Mark Please make sure that MK15E transmitter and received are bound before configuring baud rate, otherwise it would fail. 3.3 System In “System Settings” page, you can bind transmitter with Air Unit, turn on or turn off frequency self-adapting function, switch throttle type, and check production date.
  • Page 47: Bind

    Production Date: Not implemented yet. 3.3.1 Bind Please follow the steps below to bind MK15E transmitter with MK15E Air Unit. 1. In “SIYI TX” application, go to “System” page, then touch “Bind - Start”. 2. Transmitter status indictor will turn to “Red Fast Blinking”. In “Bind” menu, it displays “Binding”.
  • Page 48: Throttle Type

    MK15E User Manual V1.1 Mark After turning on the function in “SIYI TX”, please restart MK15E transmitter, otherwise it won’t work. The function is not implemented at this moment. 3.3.3 Throttle Type Switch throttle joystick type. Available types are Mode 1, Mode 2, Mode 3, and Custom.
  • Page 49: Status

    Link Status page digitalized MK15E system’s transmission quality by displaying the link’s real-time status in numbers and percentage. About Link Status Loss Rate: Loss percentage of data package which failed to be received by MK15E transmitter per second. Received Pack: Quantity of data package which are successfully received by MK15E transmitter per second.
  • Page 50: Failsafe

    MK15E User Manual V1.1 3.5 Failsafe After finishing binding your MK15E transmitter to MK15E Air Unit for the first time, please do configure the system with Failsafe function immediately. Failsafe function is to avoid model crash by keeping Air Unit outputting the pre- configured channel value when the Air Unit lost communication with transmitter.
  • Page 51 4. If you require a specific value in the channel, please turn on Failsafe switch first and turn the “Hold” button to “Custom”. Then input your required channel value. 5. After configuration, the channel would output the value if Air Unit lost communication to transmitter. Mark 2022 SIYI Technology, All Rights Reserved...
  • Page 52: Buttons / Dials

    MK15E transmitter supports changing the way that the buttons and the dials work by software. 3.6.1 Buttons The function changes the way that the four buttons (A, B, C, D) on MK15E transmitter works. 2022 SIYI Technology, All Rights Reserved...
  • Page 53: Dials

    If the button is under “Self-Locking” status, the LED will be on still until the next pressing. 3.6.2 Dials The function changes the way that the two dials (LD, RD) on MK15E transmitter works. 2022 SIYI Technology, All Rights Reserved...
  • Page 54: Joystick Calibration

    Steps 1. Before calibrating the joysticks, please make sure that both joysticks are naturally standstill, not displaced by any force. 2. In “Joystick Calibration” page, touch “Start”, the page shows as below. 2022 SIYI Technology, All Rights Reserved...
  • Page 55 4. Calibration of joystick middle points are finished. The next step is to calibrate joystick maximum and minimum positions. Please follow the tips again to push each joystick to its maximum/minimum positions on all four dimensions. 2022 SIYI Technology, All Rights Reserved...
  • Page 56 MK15E User Manual V1.1 Up: 0, 100 Down: 0, -100 Left: -100, 0 Right: 100, 0 Then touch “Finish”. 5. The Joystick Calibration page will turn to its initial page. Joystick calibration is finished. 2022 SIYI Technology, All Rights Reserved...
  • Page 57: Dial Calibration

    Steps 1. Before calibrating the dials, please make sure that both dials are naturally standstill, not displaced by any force. 2. In “Dial Calibration” page, touch “Start”, the page shows as below. 2022 SIYI Technology, All Rights Reserved...
  • Page 58 Please touch “next” and do not touch the dials. 4. Calibration of dial middle points is finished. The next step is to calibrate dial maximum and minimum positions. 2022 SIYI Technology, All Rights Reserved...
  • Page 59 5. Dial Calibration page will return to its initial page. Dial calibration is finished. Mark If the dials do not stay in middle (coordinates are not 0) or do not output maximum/minimum value (-100 or 100), you shall calibrate them immediately. 2022 SIYI Technology, All Rights Reserved...
  • Page 60: Multiple Links

    MK15E User Manual V1.1 3.9 Multiple Links The Multiple Links feature only comes with MK15E Dual Remote Combo, which includes details of its two main function “RC Relay” and “Dual RC”. About Multiple Links Function Type: Switch the function between “RC Relay” and “Dual RC” and switching between “TX-A”...
  • Page 61: Rc Relay

    The function can be widely used in enterprise drones for inspecting power lines, drone delivery and cargo shipping. Steps 1. Prepare an MK15E Dual Remote Combo. 2. Go to “Multiple Links – Function Type”, assign the two transmitters as “Relay TX- A” and “Relay TX-B”.
  • Page 62: Dual Rc

    Steps 1. Prepare an MK15E Dual Remote Combo. 2. Go to “Multiple Links – Function Type”, assign the two transmitters as “Dual RC TX-A” and “Dual RC TX-B”. 2022 SIYI Technology, All Rights Reserved...
  • Page 63 “TX-B”. So, when the Dual RC function is enabled, “TX- A” can authorize to “TX-B” or withdraw from “TX-B” the control of the assigned channels. 6. Dual RC settings are finished. 2022 SIYI Technology, All Rights Reserved...
  • Page 64 MK15E User Manual V1.1 Mark Dual RC function works similar to Wireless Coach function. So, MK15E Dual Remote Combo can be used for drone training and education. DANGER When Dual RC function is enabled and “TX-A” lost control to the Air Unit, “TX-B” will lose control to the Air Unit, either.
  • Page 65: Datalinks

    4.1 Communication with GCS through USB COM (Serial) Let’s take QGroundControl as an example. 1. In “SIYI TX” app, go to “Datalink”, and choose “USB COM” in “Connection”. 2. Open QGC, the software will pop up a window to ask if “Allow QGroundControl to access CP2102 USB to UART Bridge Controller?”...
  • Page 66 “57600”, then touch “OK” to return to the Comm Links page. 5. Touch the configured “Serial” connection and touch “Connect”, USB COM (Serial) connection is finished. Mark MK15E supports different baud rates. This guide uses common baud rate “57600” for your reference. 2022 SIYI Technology, All Rights Reserved...
  • Page 67: Communication With Gcs Through Bluetooth

    4.2 Communication with GCS through Bluetooth Let’s take QGroundControl as an example. 1. In “SIYI TX” app, go to “Datalink”, and choose “Bluetooth” in “Connection”. 2. In Android OS, go to “System Settings - Bluetooth”, search the Bluetooth device with the same ID shown in “Device ID” (“SIYI 68********”), and pair.
  • Page 68 MK15E User Manual V1.1 5. Touch the Bluetooth device of which the name is starting with “SIYI-XXXXXXX”, then touch “OK” to go back to the Comm Links page. 6. Touch the configured “Bluetooth” connection and touch “Connect”, Bluetooth connection is finished.
  • Page 69: Communication With Gcs Through Udp

    4.3 Communication with GCS through UDP Let’s take QGroundControl as an example. 1. In “SIYI TX” app, go to “Datalink”, and choose “UDP” in “Connection”. 2. Go to “Application Settings” in QGC, touch “Comm Links” and “Add” a new connection.
  • Page 70: Solutions To Disconnection

    4.4 Solutions to Disconnection If MK15E system failed to establish telemetry link with GCS, please try to follow the steps below to investigate possible reasons. 1. Confirm if MK15E transmitter is bound with MK15E Air Unit.
  • Page 71 MK15E User Manual V1.1 3. In “SIYI TX” app, go to “Status” page to check connection status between MK15E transmitter and MK15E Air Unit. When connection is normal, data “download” is not 0. If it is “0”, please go back to check step 1 and 2.
  • Page 72: Siyi Fpv App

    MK15E User Manual V1.1 5 SIYI FPV APP SIYI FPV is an Android application developed by SIYI Technology and for configuring image transmission, displaying video stream, and monitoring link status on SIYI smart controllers, remote controllers, and FPV modules. 5.1 Settings In the “Settings”...
  • Page 73: Link Status

    Display the link status directly over the FPV image. Mark For details of Link Status, welcome to refer to Chapter 3.4 in this manual. 5.3 About SIYI FPV Displays the software version of SIYI FPV and common contact information of SIYI Technology. 2022 SIYI Technology, All Rights Reserved...
  • Page 74 MK15E User Manual V1.1 2022 SIYI Technology, All Rights Reserved...
  • Page 75: Image Transmission

    HD image transmission. It connects to most IP cameras and pods on market and can connect to HDMI cameras/pods through an HDMI converter. Please refer to the diagram in Chapter 1.5 of this manual to connect your SIYI IP Camera, Third-Party IP Camera/Pod, or HDMI Camera/Pod with MK15E Air Unit.
  • Page 76: Using Hdmi Cameras / Pods

    4. Go back to QGC home page to check image display. 6.3 Using HDMI Cameras / Pods If you use SIYI original HDMI converter to connect MK15E Air Unit with your HDMI camera, please refer to the steps below for acquiring image transmission.
  • Page 77: Dual Video Stream Connection

    MK15E User Manual V1.1 6.4 Dual Video Stream Connection After connecting the FPV Hub to MK15E Air Unit, dual video stream will work in many ways. 6.4.1 Dual SIYI IP Cameras The two SIYI IP Cameras coming with MK15E Agriculture Dual FPV Combo are default to be Camera A and Camera B assigned with different IP addresses “192.168.144.25”...
  • Page 78: Siyi Hdmi Converter And Siyi Ip Camera

    MK15E User Manual V1.1 the FPV Hub. Then open SIYI FPV app, input the IP addresses in the bar and you will see two video streams. 6.4.3 SIYI HDMI Converter and SIYI IP Camera The HDMI converter coming with MK15E Enterprise HDMI Combo or sold alone is default to be HDMI Converter A, of which the IP address is “192.168.144.30”.
  • Page 79: Common Ip Addresses

    Mark Dual video stream does not work when the two streams use the same IP address. For more details about the IP addresses of the MK15E parts, please refer to the chapter 6.5 in this manual. 6.5 Common IP Addresses MK15E Air Unit IP Address: 192.168.144.11...
  • Page 80: Solutions To No Image

    ⚫ Transmitter and Air Unit status indicator is red. ⚫ Air Unit image transmission indicator is orange. 2. Open “SIYI FPV” app and check if the IP address of the camera or the HDMI converter is input correctly. SIYI IP camera and HDMI converter have been labeled with their IP addresses before delivery.
  • Page 81: Output Transmitter Image Display To Other Device

    SIYI immediately. 6.7 Output Transmitter Image Display to Other Device There are two ways to output MK15E transmitter image display to other devices. 6.7.1 Through Transmitter HDMI Port Let’s take an example of outputting image to an HDMI monitor.
  • Page 82: Through Wifi Hotspot

    2. Then tap on “Network & Internet – Hotspot & Tethering – Wi-Fi Hotspot”. 3. Enable “Wi-Fi Hotspot”, configure the hotspot name and its password. 4. Connect the laptop’s WiFi to the MK15E Android “Hotspot”. 5. Open QGroundControl GCS on the laptop. Go to “Application Settings - Video”.
  • Page 83 MK15E User Manual V1.1 6. In “RTSP URL”, input the RTSP address of the camera or HDMI converter connected with MK15E Air Unit, then you will see the image from the camera or HDMI converter. Mark If the same video stream is displayed in the device connected to MK15E transmitter Wi-Fi hotspot and in MK15E transmitter at the same time, then the displayed image may delay because of bandwidth limit.
  • Page 84: Android Os

    “Files” in Android system to find the files and install. 7.2.2 Through USB Drive Save files into your U disk and insert the card into the USB port on top of MK15E transmitter. Copy the files from your USB disk to MK15E system storage, then go...
  • Page 85 CAUTION Please do not set up any type of passwords for your MK15E Android system. If there is a need to lock or encrypt the Android system, please try to contact SIYI Technology (support@siyi.biz).
  • Page 86: Firmware Upgrade

    MK15E User Manual V1.1 8 Firmware Upgrade MK15E ground unit and MK15E air unit support firmware upgrading through PC. Before upgrading, it is necessary to prepare the tools, software, and firmware below. ⚫ SIYI Assistant (PC Software) ⚫ MK15E Ground Unit RF Firmware ⚫...
  • Page 87 MK15E User Manual V1.1 Above tools come with MK15E product package. Fast charging cable and converter can be used directly to upgrade MK15E air unit firmware. Firmware Upgrade Steps 1. Install “SIYI Assistant” into your Windows system. 2. Use the upgrade cable to connector computer’s USB port to MK15E ground unit’s upgrade port.
  • Page 88 MK15E User Manual V1.1 4. If MK15E ground unit RF firmware is not the latest, then click the “Select File” button after “RC” line to import the latest ground unit RF firmware. Then click “Upgrade” and wait till it is “100%” finished.
  • Page 89: After-Sale Service

    ⚫ Product Defect ⚫ Product Damage SIYI products under the two situations can be sent back to SIYI for repairing. Defect products with valid warranty can be repaired for free. Defect products without valid warranty or damaged products should be charged of repair fees after repairing.
  • Page 90: Warranty

    It is requested beyond seven (7) calendar days of receiving a product. A product sent to SIYI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e., with cracks, dents, or scratches.
  • Page 91: 15-Day Replacement

    Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes. A product is not delivered to SIYI within seven (7) calendar days after Return & Refund Service confirmation is sent from SIYI.
  • Page 92 Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with. A product sent to SIYI for replacement does not include all original accessories, attachments, and packaging, or contains items damaged by user error.
  • Page 93: 1-Year Warranty Repair

    Charges may apply for services not covered by this Limited Warranty. Please contact SIYI for information specific to your location. Please note that the warranty service is only available in the respective SIYI service regions where you purchased your SIYI product.
  • Page 94 Damage caused by reliability or compatibility issues when using unauthorized third- party parts. Damage caused by operating the unit with a low-charged or defective battery. Products or parts with an altered identification label or from which the identification label has been removed. 2022 SIYI Technology, All Rights Reserved...
  • Page 95 MK15E User Manual V1.1 SIYI Technology (Shenzhen) Co., Ltd Business Inquiry: info@siyi.biz Phone: +86 400 838 2918 AS Center: support@siyi.biz 2022 SIYI Technology, All Rights Reserved...

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