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Related Manuals for Tyro Bendigo Bank
Summary of Contents for Tyro Bendigo Bank
- Page 1 Bendigo Bank Go EFTPOS reader User guide...
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Page 2: Table Of Contents
Welcome to your new Bendigo Go EFTPOS reader 1. Quick Start Download the Tyro Go EFTPOS reader app (“app”) Log into the app Charge your device Pair the app with the Bendigo Go EFTPOS reader (“reader”) Perform a test transaction 2. -
Page 3: Quick Start
Log into the app Administrators on your account have been sent an email with a temporary PIN for the Tyro Go App. If you have not received an email by the time you receive your Go EFTPOS reader or cannot find the email, call Customer Support to resend the credentials. -
Page 4: Getting Started
The Bendigo Go EFTPOS reader is an EFTPOS card reader that will enable you to accept card transactions using your smart device. Connected via Bluetooth to the Tyro Go App, the Go EFTPOS reader is a sleek, pocket-friendly mobile device that allows you to take payments, make refunds and review the day’s transactions. -
Page 5: Log Into The Tyro Go App
Connecting the reader to an additional smart device To pair a new smart device to the reader, repeat the steps above. Only one smart device can pair with the reader at a time. Bendigo Bank Go EFTPOS reader user guide... -
Page 6: Charging The Go Eftpos Reader
A fully charged battery can last for 8 hours with regular usage and 24 hours if the reader is idle. The reader will disconnect from the app and shut off after 2-3 minutes of inactivity. Bendigo Bank Go EFTPOS reader user guide... -
Page 7: Typical Tasks On The Reader
LED indicator will light up. The app will display the logo for the card used for the transaction, e.g. Visa, and then attempt to authorise the transaction. Bendigo Bank Go EFTPOS reader user guide... -
Page 8: Issuing An Email Receipt
5am the next business day, after which they will no longer be listed in the app). Find the appropriate Enter the email address of the cardholder. The receipt will be transaction. sent. Select “Resend e-receipt”. Bendigo Bank Go EFTPOS reader user guide... -
Page 9: Refunding A Transaction
Enter your PIN to start Enter the refund amount options” at the bottom the refund process Select “Continue” And then select “Confirm” to Allow the customer to insert their card into continue the refund. the reader. Bendigo Bank Go EFTPOS reader user guide... - Page 10 If requested, an email will be sent to the cardholder with the receipt attached. The email will have your merchant name in the header and the details of the refund. Bendigo Bank Go EFTPOS reader user guide...
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Page 11: Viewing Transaction History
Note that only unsettled transactions will be displayed. As settlement occurs at 5am, “today’s transactions” will include unsettled transactions that have occurred from 5am. For settled transactions, feel free to use the Tyro Portal or the Tyro App (described below). -
Page 12: Other Products Available To You
Tyro App from Google Play or the App Store. Your credentials for the Tyro App are the same as the Tyro Portal. If you do not have your credentials - please contact Customer Support Tyro Service Status At status.tyro.com, you can see our systems’... -
Page 13: Support And Care
Lost or stolen readers If your reader becomes lost or stolen, please call the Tyro Customer Support team at 1300 108 976 immediately for remote deactivation. Acting promptly will help to reduce any potential for fraud. -
Page 14: Frequently Asked Questions
Can I perform a transaction while offline? Offline transactions are not permitted. The smart device you use for the Tyro Go EFTPOS reader app must have an internet connection - either a mobile (3G, 4G or 5G) or a Wi-Fi connection. -
Page 15: What If I Lost My Reader Or Smartphone? Will My Account Be At Risk
What if I lost my reader or smartphone? Will my account be at risk? Kindly report the loss to Tyro Customer Support as soon as possible so we can lock the account. What if my transaction was interrupted, or I’m not sure if the transaction was completed? Before performing another transaction, navigate to “Sales history”... -
Page 16: Troubleshooting
Force shut down of the reader by holding in the power button. If you are still having problems, contact Customer Support. Error Codes The following are error codes you may experience on the Tyro Go EFTPOS reader app: Error Code Display Message... -
Page 17: Cautions
1. Maintain an inventory: When you receive a new Tyro Go EFTPOS reader, make a list of your device’s model and serial number, and keep it in a safe place. Make a diary note to regularly check your device against this list for any evidence of substitution. -
Page 18: Other Things You Should Know
In all situations, please follow the instructions on the app. To see what firmware version is currently running on the Tyro Go EFTPOS reader, from the home screen: • Select “more” on the bottom right •... - Page 19 Google LLC. Bendigo Bank EFTPOS and eCommerce powered by Tyro is issued by Tyro Payments Limited ACN 103 575 042 AFSL 471951 (Tyro). As Tyro does not take into account your personal circumstances, please consider if these products are suitable for you.
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