SECURELY GO User Manual

Performing a System Check
The System Check informs you of the battery level, cellular coverage at your
location and checks that you can obtain GPS coordinates to log your current
location..
You should perform a full System Check in places that you commonly visit to
ensure that the cellular coverage will be excellent or good, if you need to send
an alert for help.
Press one button on either side of GO for two seconds. A chime will play and GO
will illuminate blue to let you know that the System Check has started.
Battery: A voice message will play: "My battery is..." (then one of the following):
"Excellent", "Good", "Low Battery; please place me on the charger today," or,
"Critically low battery; please place me on the charger immediately. An alert may
fail." This will also be accompanied by a status light.
Excellent Low
Cellular Connection: GO will then announce; "Checking for cellular connection." Go
will check the cellular coverage of your location and will then announce; "The
connection is..." (then one of the following): "Excellent", "Good", "Poor" or
"Unavailable." If unavailable, GO will return to normal operation.
If GO indicates that cellular coverage is poor or unavailable, and you send an alert
for help from that location, it may not be successful.
Excellent Poor
GPS Coordinates: Following a successful cellular check, and if configured to do so,
GO will announce; "Finding your location." When successful, a voice message will
announce; "Current location has been sent," and GO will return to normal operation.
If GPS is unavailable in your location, GO will announce; "Location check
unsuccessful." GO will automatically time out.
You can cancel the System Check by pressing one button on either side of GO for
two seconds. A voice message will let you know it has been "Cancelled."
Please Note: You will need to perform a System Check at the location of your
charger to ensure GO has coverage for any automatic updates.
If you have a Chiptech Base Unit at Home:
When you send an alert, and GO is in range of your base unit, it will report that
you are 'Home' to the monitoring team so they quickly know where you are
located.
Once the monitoring team has received your alert, they will speak with you
over GO's speakerphone system, no matter where you are on the property. In
the unlikely event that GO cannot communicate with the monitoring team, the
base unit will take over and try to send the alert for help.
Cleaning & Maintenance
• Your device can be cleaned with a damp cloth and a non-corrosive, non-abrasive
cleaner.
• Please do not stick objects into either the microphone hole or speaker hole.
• GO has a dust proof casing and is water resistant (rated IP67).
Testing
To test GO to ensure it is functioning as expected, send an alert (as described in
'Requesting Help'). When the operator calls, let the operator know that you are
testing.
Cellular, GPS and RF Limitations:
GO requires access to a 3G cellular network to communicate, and the availability of the GPS
satellite network to determine its location.
GO may not function correctly, or at all, if its in any of the following situations:
• In an area with no coverage from the 3G cellular network of the telecommunications
provider it has been set up with, or if there is a network failure
• It will not work on any other cellular network
• You cannot take GO overseas as it will not work in any other country
• GPS technology, and cellular networks, can be affected by certain atmospheric conditions,
radio interference, buildings, or other forms of interference that can block GO connecting to
GPS satellites. Your location information may not be available if the GPS satellites are
unavailable, or the GPS signal is blocked.
• Location information will not be able to be displayed to SECURELY if the location mapping
service used by SECURELY is unavailable
• Communication between GO and a Chiptech base unit may be affected by distance or radio
frequency interference.
Critically Low
Fall Detection Limitations:
• GO must be worn as a pendant around the neck for the fall detection algorithm to
work as intended.
• While every effort is being made to capture the range of falls that can occur, some
people will fall in a manner that will not be automatically detected by GO. You are
always able to press and hold both buttons to activate an alert for help in this
situation.
Unavailable
Disclaimer
To the maximum extent permitted by law, neither Electra Services trading as
SECURELY® nor Chiptech Limited (the manufacturer of GO product/s) will be liable
or responsible to you for any damage, loss or injury, you may suffer or incur in
connection with any failure of your GO device due to incorrect usage, and usage that
is inconsistent with this guide, including a failure to follow the various warnings set
out in this guide. It is important that you read and understand this guide before using
your GO. If there is any part of it that you do not understand, then please discuss it
with SECURELY before using your GO.
Due to continual product development, the User guide may change without notice
so please check our website regularly. Chiptech does not accept responsibility for
any errors or omissions contained within this document.
SmartCare and Chiptech are registered trademarks of Chiptech Limited. The GO
symbol is a trademark of Chiptech Limited.
Standards
GO-1 complies with the following standards:
Pendant:
AS/CA S042.1:2015 (General).
AS/CA S042.4:2015.
AS/NZS 60950.1:2015.
AS/NZS CISPR 32:2015 (ITE, Class B).
AS/NZS 4268:2014 (869.2125MHz and 916.585MHz).
EN 62209-2 (Body SAR).
IP67.
PERS TSANZ compliant. when paired with a
Chiptech base unit.
Designed and manufactured in New Zealand by Chiptech Limited
Email info@securely.nz
®
®
Wireless Charger:
AS/NZS CISPR 11:2011 (Group 1, Class B)
AS NZS 60950.1:2015.
Qi Complaint.
Plug Pack:
AS/NZS 60950.1:2011 Inc A1.
RoHS R-NZ
Call 0800 865 865
www.securely.nz
GO User Manual