Global Payment Technologies LSX3100 User Manual

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Global Payments

LSX3100

User Manual

March 2021

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Page 1 Global Payments LSX3100 User Manual March 2021...
Page 2 Global Payments Inc. All Rights Reserved The Global Payments LSX3100 User Manual contains information proprietary to Global Payments. This manual contains information protected by copyright. No part of this manual may be photocopied or reproduced in any form without prior written consent from Global Payments.
Page 3: Table Of Contents
............................2 IMENSIONS ........................2 OWER AND ETWORK ........................2 NTERNET ONNECTION ........................... 3 HYSICAL ECURITY SETTING UP THE LSX3100 ......................... 4 ................... 4 OADING ASH TO THE IOSK ........................7 ERFORMING A ....................8 OADING ASH INTO THE ASSETTE .........................
Page 4 PC ..........................27 PDATING THE TROUBLESHOOTING THE LSX3100 ....................28 ..........................28 YSTEM OWER (UPS) ..................29 NINTERRUPTIBLE OWER UPPLY PC U ............................30 ..........................30 OUCH (HPCDU) ....................31 ISPENSING ....................32 ISPENSING ..................... 33 ISPENSING ENSORS (CDU) E ............
Page 5: Overview
Choice4™ also eliminates the risk of returned checks – with every approved transaction 100% guaranteed by Global Payments. ATM Cash Withdrawal The LSX3100 is also an ATM. Customers can withdraw cash using most bank cards and a valid PIN. Two-Cassette Cash Dispensing Unit ...
Page 6: Installation Site Requirements
110/220 Volts – 60/50 Hz – 283 Watts (Max)  Built-In Surge Protection, Fuse Protection LSX3100 devices are connected to the main power supply and to the PC unit for its DC power. The LSX3100 ID Card Reader requires two external cable connections: ...
Page 7: Physical Security
ATMIA members. For a full reading of Best Practices for ATM Physical Security details and security guidelines, please contact the ATMIA office, or visit their website at: www.atmia.com NOTE: GLI standards supersede ATMIA standards for the gaming industry. LSX3100 User Manual, March 2021 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 8: Setting Up The Lsx3100
Setting Up the LSX3100 This section includes helpful information when setting up the LSX3100:  Loading cash to the kiosk: Drop/Fill  Performing a sub drop  Loading cash into the cassette  Loading receipt paper Loading Cash to the Kiosk: Drop/Fill Follow these steps to load cash into the LSX3100: 1.
Page 9 4. Pull all the cassettes (Remove cassette from HCDU). When complete, press Done. The status of the cassettes displays on the right side of the screen, indicating if the cassette has been pulled. 5. Pull the stacker cans, and press Done. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 10 7. To change the fill amount, select the appropriate denomination and press Modify. The Modify Fill Amount screen displays. You can increase or decrease the amount by 1, 10, or 100 increments. To change the actual dollar amount, press Denomination. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 11: Performing A Sub Drop
2. If inserting a new can, highlight the can pulled, and select New before inserting the new can. 3. If replacing the can, highlight the can pulled, and select Replace before inserting the new can. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc.
Page 12: Loading Cash Into The Cassette
The push plate moves forward by its own force from spring action when it is released after cash loading. 3. Inspect the note pickup mechanism for foreign objects before loading cash. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 13 5. Insert cassette into HCDU by pushing it all the way in until it slides and drops. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 14: Loading Receipt Paper
Loading Receipt Paper Follow these steps to load receipt paper into the LSX3100: 1. Check the paper roll to ensure you have the appropriate type of paper. The roll should be 66mm in width and coated side out (CSO). 2. Position the paper roll with a spindle on top.
Page 15: Inserting Promotional Materials
Inserting Promotional Materials The optional LSX3100 topper marketing panel allows you to display a marketing design of your choice. This optional accessory can be included with the initial installation, or later added by contacting your Global Payments Business Relationship Manager or your Global Payments Sales Representative.
Page 16: Indicators In Normal Operation
Power, AC Input The online light on the front face of the UPS is always in solid green when AC power is powering the battery backup outlets. UPS AC Input Light LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 17: Main Power Supply
Main Power Supply Main Power Supply Description Settings and Indicators Power, AC Input The On/Off switch light at the top side always in solid Main Power, AC Input Light LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 18: Receipt Printer
Set to baud rate of 115200 (8 switches)  #1 and #7 to ON or Down  Others to OFF or Up Printer Control Board and its DIP Switches LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 19: Cash Dispensing Unit (Hpcdu)
Double Detection LED D3 no light during Double Note idle state or for single note; solid green for two or more notes (called double note) LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 20 HPCDU Settings Description and Indicators Double Detection Double board switch DIP Switches position: Both #1 and #2 to OFF or Down Double Board LEDs and DIP Switches LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 21: Pc Unit
PC Unit PC Settings and Indicators Description Power, AC Input ON/OFF switch on rear side in solid red when switched ON; no light when switched PC Unit On/Off Switch LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 22: Emv Card Reader
Reset Board CPU LED D1 on reset board always blinking in green Reset Board Switch SW1 lever Selection Lever pushed toward center of reset board EMV Card Reader and Reset Board LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 23: Encrypting Pin Pad (Epp)
Jumper J1 firmware Two pins not shorted download Jumper J2 NVRAM Two pins not shorted clear EPP LEDs and Jumpers Order of LEDs and LED1-J3-J1-J2-LED4- jumpers LED2-LED3-LED5 LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 24: Lcd And Touch
LED LED3 on video Video Board board always in solid Video Board LED Power, DC Input to LCD LED D1 on OSD board always in solid green OSS Board LED LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 25: Id Card Reader
No light at idle state; in solid green while accepting key action Cash Dispenser No light at idle state; blinking in green while presenting cash Cash Tray No light at idle state: solid in white while presenting cash LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 26 Blue when the kiosk is at a ready/idle state  Green when an active transaction is taking place  Yellow when the kiosk service screen is active  Red when the kiosk is offline LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 27: Using The Lsx3100
2. PC Unit will automatically start. If not, check whether main power supply switch is set to 3. Switch main power supply on when system fails to automatically get power. Main Power Supply LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 28: Logging In
500-1973). A technician will assist you in scheduling an on-site visit. Powering Down To power down the LSX3100, follow these steps: 1. Open the top monitor door to access the Service Menu. 2. Using a USB keyboard (not supplied), do the following: ...
Page 29: Viewing Cash Balance
Reports available within the portal include:  Cash Out Report  Drop Report  Exceptions Report  Fill Report  Wagering Instruments Issued  Wagering Instrument Report  Kiosk Access Report LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 30: Displaying Transactions
Kiosk Fill  Kiosk Ticket Redemption  Kiosk Tickets Issued  Kiosk Wager Account Deposits  Performance Chart  Performance Summary  Transaction Detail  Transaction Search  Transaction Summary LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 31: Maintaining The Lsx3100 Kiosk
GLI is required, Global Payments will provide submission letters and work with the local Gaming Commission. Please call CAMS support (800-500-1973), and one of our technicians will assist. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 32: Troubleshooting The Lsx3100
2. Check the internal battery’s connection:  Access the internal battery from the rear bottom.  Open the cover.  Check the connection of the battery terminal. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 33: Uninterruptible Power Supply (Ups)
A battery near the end of its useful life has insufficient run time. Replace the battery. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 34: Pc Unit
1. Check USB cable at the SIC board for loose connection. 2. Reseat USB cable to touch at SIC board. 3. Reseat USB cable to PC at SIC board. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 35: Cash Dispensing Unit (Hpcdu)
1. Inspect note path from cassette to CDU front exit to cash tray for note jammed inside. 2. Turn knob of belts to manually move note to reject CST or to CDU exit to cash tray. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 36: Cash Dispensing Unit Note Path
Upward transport all the way to rear corner of HCDU  Forward transport to the reject gate Normal path to cash tray (in blue arrow), or Reject into reject bin (orange arrow) Cash Dispensing Unit Note Path LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 37: Note Dispensing Unit Sensors
3. Check the cable from sensor to MAIN B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>.  Normal range of 50~250 mV at empty  Normal range of 2~5 V when blocked LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 38 3. Check cable from Inlet sensor to MAIN B/D for damage or loose connector. 4. Measure sensor voltage <transmitter normal range of 1~3V>.  Normal range of 50~250 mV at empty  Normal range of 2~5 V when blocked LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 39 1. Check sensor cable for loose connector.  Receiver: YELLOW, BLACK cables  Transmitter: RED, BLUE cables 2. Replace double B/D. 3. Replace Main B/D. C0044 10 notes rejected consecutively LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 40 2. Check cable from 2nd feed module B/D to 2nd CST for damage or loose connector. 3. Check cable from 2nd feed module B/D to main B/D for damage or loose connector. 4. Replace cassette. 5. Replace Main B/D. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 41 Note count mismatch (# note at CST exit < # note at count) 1. Check cables from main B/D to sensor for proper connection. 2. Replace Main B/D. C0059 Note jam occurred while initializing LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 42 Normal range of 2~5 V when blocked 4. Replace sensor when the voltage is not in the normal range. 5. Replace main B/D. Note from cassette not arriving at double timing sensor (H) C0082 LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 43 Normal range of 50~250 mV at empty. b. Normal range of 2~5 V when blocked. 7. Replace sensor when the voltage is not in the normal range. 8. Replace Main B/D. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 44: Emv Card Reader
Failure to read card?? Please call our 24/7 CAMS support desk (800-500- 1973). Failure to release card from its capture? Please call our 24/7 CAMS support desk (800-500- 1973). LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 45: Receipt Printer
Lock the paper feed and cutter lower support in position  Cut the paper end straight  Feed the paper 7. Check the paper feed sensor (B) for loose connection. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 46 Check for interference. Cutter failure to return to home Check the movement of the cutter blade by manually rotating position the gear mechanism. Check for interference. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 47: Encrypting Pin Pad
2. Check for blinking green light on back of unit (CDP LED): 3. No light on CPU LED means that removal protection mechanism is triggered. 4. EPP should be replaced. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 48: Main Power Supply
Indicator Lights Indicator Lights Problem Diagnostics No light 1. Check cable connection from SIC board to flicker board. 2. Check to ensure the light signal on flicker board is working. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 49: Speakers
2. Check sound cables at SIC board. ADA Earphone Jack Earphone Jack Problem Diagnostics No sound 1. Check cable from SIC board to ADA board. 2. Check jumper on SIC board. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 50: Diagnosing Pc Issues
All PC issues should be referred to CAMS support at 1-800-500-1973. Do not attempt to resolve software issues without contacting CAMS. Any changes to software or software configuration must have GPG approval. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 51: Contacting Support
Contacting Support We are here to assist you with any issues that arise. Contact CAMS support at 1-800-500-1973. LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 52: Index
LED LED3 ............ 20 Power, DC Input .......... 18 LEDs D3, D4, D5 ......... 20 SW1 Lever ........... 18 Power, DC Input .......... 20 EMV Card Reader Problem ......40 LSX3100 User Manual, January 2017 © 2017 Global Payments Inc. CONFIDENTIAL...
Page 53 Main Power Supply Problem ......44 Reporting ............1 Note Dispensing Unit Sensors ......33 Security ...............3 Setting Up the LSX3100 ........4 Normal Settings and Indicators ....17 Signage Lights ..........21 ON/OFF Switch ..........17 Speakers Problem ..........45 Power, AC Input ...........