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Summary of Contents for OVO SSE Chameleon IHD3
- Page 1 Your Smart Pay As You Go Meter Quick Start Guide to your Chameleon IHD3...
- Page 2 In 2020, SSE Energy Services (the part of the SSE Group that supplied your energy) became part of the OVO family – a group also made up of OVO Energy and CORGI HomePlan. Together, we now power nearly 5 million homes across...
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Page 3: Table Of Contents
Contents Welcome to Smart Pay As You Go Meet your new Pay As You Go In-Home Display (IHD) Main menu Meet your new Smart Pay As You Go meters Topping up your Smart Pay As You Go meter Emergency credit and friendly credit When you’re away from home What to do if your top-up doesn’t work How to activate emergency credit... -
Page 4: Welcome To Smart Pay As You Go
Welcome to Smart Pay As You Go With Smart Pay As You Go, you pay for your gas and electricity as you use it. You won’t get any bills from us, so it’s a simple way to pay for your energy. Your new In-Home Display (IHD) helps you budget your energy use, and see how much you’re using on a daily basis. - Page 5 Connecting the power supply Plug your IHD into the mains and press and hold the button on the back to turn it on. During your IHD installation, you will be able to watch a tutorial that demonstrates how to use your display. To watch this again, press the MENU button, followed by the right arrow.
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Page 6: Main Menu
Main menu The seven buttons on the front make it easy to use your display and find out how much, when, and where you are using energy in your home. HOME button CALENDAR button HOME button returns you to the Use the CALENDAR button and left and... -
Page 7: Meet Your New Smart Pay As You Go Meters
Meet your new Smart Pay As You Go meters Your electricity meter Button A Button B Your gas meter Button A Button B... -
Page 8: Topping Up Your Smart Pay As You Go Meter
Topping up your Smart Pay As You Go meter By now, you should have received your Smart Pay As You Go Top-Up card. Your Smart Pay As You Go card number will be printed across the face of the card. Once you’ve topped up, it will automatically upload to the meter –... -
Page 9: Emergency Credit And Friendly Credit
Emergency credit and friendly credit Emergency credit If you run out of credit on your Smart Pay As You Go meter, please don’t worry. We’ll lend you emergency credit to keep you going until you top up. • In England or Wales, it’s £5 for electricity. •... -
Page 10: When You're Away From Home
When you’re away from home If you’re going away, you’ll need to check you’ve got enough credit to last until you get back. Even if you’ve switched off all your appliances, your meter will collect a daily standing charge. And if you’re making weekly repayments towards an outstanding balance, it will collect those too. - Page 11 Entering Top-Up Code to your IHD MENU and use the right arrow to go to “Apply top-up” and press OK. First, press You will see your current meter balance. Then select “Electricity” or “Gas”. Enter your top up code using the right arrow to scroll through the numbers 0-9, pressing to select each number.
- Page 12 Entering your Top-Up Code on your gas meter Press the button to enter the main menu. Meter Index 00000.000m3 Press button twice to access the Accept Credit Entry screen. Credit Entry? A=No, B=Yes Press button to access the Vend Code Entry screen. Vend Code: **** *********************...
- Page 13 Entering your Top-Up Code on your electricity meter Press the button to enter the main menu. Rate 01 Act ImP 0046.808 Press button twice to access the Add Credit screen. Add Credit A=No B=Yes Press button to access the Top-Up Code Entry screen. ************************ Code To enter the Top-Up Code number, use button...
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Page 14: How To Activate Emergency Credit
How to activate emergency credit Your IHD will notify you when your credit balance is running low. You will get an audio alert, and the “low credit” symbol will appear on your screen. You can activate your emergency credit using the IHD or your meters. Activating emergency credit on your IHD If the Emergency Credit service is available with your prepayment meter, your IHD will notify you when you can use that feature. - Page 15 Activating emergency credit on your gas meter When the emergency credit is available, it’ll be displayed on the screen. CRED £ 0.46 EmCr Available To accept the emergency credit, press button to reach the Meter Index and then button again to access the Emergency Acceptance screen. Accept EmCr? A=Next...
- Page 16 Activating emergency credit on your electricity meter When Emergency credit is available, it’ll be displayed on the screen. Credit Em Cr £ 01.57 To accept the emergency credit, press button to enter the acceptance screen. EC Accept A=No B=Yes Press button to accept emergency credit.
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Page 17: How To Re-Enable Your Supply
How to re-enable your supply If your credit has run out and your supply is switched off, once you have credit on the meter again you’ll need to re-enable your supply. Please note, supply for both gas and electricity can only be re-enabled from your meters. How to re-enable your supply on your electricity meter Once you have topped up, press button to enter the main menu. - Page 18 How to re-enable your supply on your gas meter Once you have topped up and the Credit ARM screen appears, press button Credit Press B For Gas Release button Release B Press the button to confirm appliances are off. Appliances OFF ? Hold A For Gas Hold button until the display changes.
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Page 19: How To View Your Tariff Information
How to view your tariff information View your tariff information on your IHD Press or MENU, use the right arrow to scroll and select “Account Information”, followed by OK. Use the right and left arrows to scroll through the available account information. View your tariff information on your electricity meter Press button to enter the main menu. - Page 20 Press button to scroll through the menu to access the Active Tariff Price (ACT) screen. Act Tariff Price £ 0.13kwh Continue to press the button to access the Standing Charge screen. Standing Charge £ 0.27 View your tariff information on your gas meter Press button to enter the main menu.
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Page 21: How To Set A Budget And View Your Debt Screens
How to set a budget and view your debt screens How to set a budget on your IHD Press or MENU, use the arrows to scroll to “Settings”, press and select “Set budget”, followed by OK. UTILITY CALENDAR Use the button to choose the fuel type and the button to choose the time period. - Page 22 How to view your debt screens on your electricity meter Press button to enter the main menu. Rate 01 Act ImP 0046.808 Press and hold button to access the Credit screen. Credit £ 4466 Press button to scroll through the menu until you reach the Debt Remaining screen. DEBT1 REMAINING £...
- Page 23 How to view your debt screens on your gas meter Press button to enter the main menu. Meter Index 00000.000m3 Press and hold button to access the Prepayment menu. CRED £ 4.49 ARM Press button to scroll through the Prepayment menu until you reach the Debt Recovery Rate screen.
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Page 24: Troubleshooting
Troubleshooting My IHD screen is blank If your IHD screen is blank, plug the IHD in and leave it to charge. Next, turn it on using the round flat button on the back. Try another plug socket to ensure that isn’t the issue. If the IHD screen is still blank, please call us on 0345 026 0677. -
Page 25: Safety Notice
Safety notice Please be aware of these simple safety precautions when using this product. Safe operation of your IHD may be hindered if used in a way that isn’t specified by the manufacturer. Keep the IHD away from water and other liquids. Before cleaning, disconnect it from mains power supply (and clean with a soft, dry cloth only). - Page 26 Need extra help? In the “Help” and “Accessibility” sections at sse.co.uk, you’ll find details of our services for customers who need extra assistance, including financial support. If you agree, we can add your details to the Priority Service, which means you’ll benefit from our range of extra support services.
- Page 27 0345 071 3991 or email us at smartcustomerservice@sse.com SSE and associated brands: Southern Electric, Scottish Hydro, SWALEC and Atlantic are all trading names of OVO Electricity Limited registered in England and Wales number 06858121 (supply of electricity) and OVO (S) Gas Limited registered in England and Wales number 02716495 (supply of gas).
- Page 28 Making your energy smarter We’re always here if you need us. Visit sse.co.uk or call 0345 026 0677.
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