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Table of Contents
Troubleshooting
Summary of Contents for AltumView AVG20WF5
- Page 1 Sentinare Smart Activity Sensor User Manual Mar. 24, 2022...
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Page 2: Table Of Contents
Contents Revision History 1. Installation and General Information 1.1 Introduction 1.2 Installing iOS App from Apple App Store 1.3 Installing Android App 1.4 Installing the Sentinare Sensor 1.5 Disclaimers, Limitations and Known Issues 1.6 Troubleshooting 1.6.1 Known Issues 1.6.2 Other Troubleshooting 1.7 Technical Support 1.8 Certificates 1.9. - Page 3 4.2.4 Setup WiFi 4.2.5 Calibration 4.2.6 Region of Interest (ROI) 4.2.7 View Recordings 4.2.8 Updating Firmware 4.2.9 Restart 4.2.10 Change Room 4.2.11 Remove Device 4.2.12 Privacy Mode 4.2.13 Upside-Down Installation 4.2.14 Delay Fall Alert 4.2.15 Hand Waving Detection and Sensitivity 4.2.16 Advanced Settings 4.2.17 Factory Reset 4.2.18 Configuring Night Vision...
- Page 4 7.3.2 The Gait Test 7.4 Final Morse Fall Risk Scale 8．Dashboard 8.1 View Visits 9. Account Settings 9.1 Profile 9.2 Purchase Subscription 9.3 Push Notification Status 9.4 Duplicate Alert Prevention 9.5 Alert History 9.6 Link Alexa Together (US Server Only) 9.7 Invite Secondary User 9.8 Dark Mode 9.9 App Version...
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Page 5: Revision History
Revision History Date Version October 23, 2019 Firmware version: 0.6.225 App version: 1.4.6 November 11, 2019 Firmware version: 0.6.225 App version: 1.4.6 Minor revision November 14, 2019 Firmware version: 0.6.227 App version: 1.5.0 November 16, 2019 Firmware version: 0.6.228 App version: 1.5.0 February 8, 2020 Rearranged chapter order February 25, 2020... - Page 6 • Improved Bluetooth connection. Fixed support of Chinese WiFi names. • February 16, 2021 Firmware version: CA-0.9.280, CN-0.9.273, US-0.9.268 App version: 2.5.6 Main Changes: Added person information and medical history page. • Added Visits page in the Dashboard. • Improved hand waving detection performance in night vision •...
- Page 7 o Fixed session expired error o Moved privacy mode setting from “Room” to “Calibrate” page o Modified ‘Person” page Dec. 20, 2021 Firmware versions: • Cypress sensor: US-0.9.274, CN-0.9.277, CA-0.9.287. Sentinare 2 sensor: US-0.1.182, CN-0.1.184, CA-0.1.189. • App version: 2.7.54 Main Changes: •...
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Page 8: Installation And General Information
1. Installation and General Information 1.1 Introduction Thank you for choosing the Sentinare smart activity sensor system, the ideal solution for senior care, remote patient monitoring, telehealth, and other applications where privacy is indispensable. The Sentinare sensor has a build-in AI chip, and uses the latest deep learning algorithms to monitor the activities of people, collect useful activity statistics, and identify changes to routine patterns. -
Page 9: Installing Ios App From Apple App Store
The iOS version of the Sentinare App (formerly known as the Cypress) can be downloaded from AltumView website www.altumview.com or www.altumview.ca, or by searching “ Sentinare Activity sensor” in the Apple App Store, or using the following link: https://apps.apple.com/app/sentinare-activity-sensor/id1426892725 1.3 Installing Android App The Android version of the Sentinare App can be downloaded from the following links: https://play.google.com/store/apps/details?id=com.altumview.app... -
Page 10: Installing The Sentinare Sensor
1.4 Installing the Sentinare Sensor Install the Sentinare activity sensor at a height of about 1.8-2.5 meters from the floor and tilt it down slightly so that it can monitor most of the floor in the room. The sensor should not rotate to the left or right, i.e., the line between the lens and the LED light should be vertical. -
Page 11: Disclaimers, Limitations And Known Issues
1.5 Disclaimers, Limitations and Known Issues Please note that as in any other Artificial Intelligence products, the algorithms of our products are not perfect, although we are working hard to improve them constantly. By purchasing our products and using our services, you agree to our terms and conditions as stated in our website and in the App, including the disclaimers, limitations of our products and services, and limitation of liability. -
Page 12: Troubleshooting
• The performance of the product in night vision mode is generally worse than the day light mode. • The voice call does not work when the user’s IP address is in IPV6 format. We are working to resolve this. 1.6 Troubleshooting 1.6.1 Known Issues Sentinare 2 voice call quality: The quality of voice call of Sentinare 2 is still not good enough. -
Page 13: Other Troubleshooting
Cypress temperature: The metal ring of the first-generation Cypress sensor is the heat sink of the • CPU. Therefore its temperature is a bit hot, but the tempratures of other parts of the sensor are normal, and the sensor meets the safety standard. 1.6.2 Other Troubleshooting •... - Page 14 Upgrading: When upgrading the firmware, if the status of the sensor in the App is • “Upgrading…” for a long time, please press the screen and pull down to reload the page and refresh the status, because sometimes the App is not able to refresh by itself. •...
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Page 15: Technical Support
1.8 Certificates Cypress Sentinare 2 FCC ID (US) 2ATH6-CYPVS1 2ATH6-AVG20WF5 IC (Canada) 25095-CYPVS1 25095-AVG20WF5 1.9. Federal Communications Commission (FCC) Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part15 of the FCC Rules. -
Page 16: Innovation, Science And Economic Development Canada (Ised) Interference Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This product may not be collocated or operated in conjunction with any other antenna or transmitter This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter. -
Page 17: User Account Management
Services and read it carefully. Use the drop-down button to see the entire document. If you accept these terms of services, please tap the “Accept” button at the bottom of this page. The terms of services can also be found in the Setting page of the App, or AltumView website. - Page 18 ● After clicking Sign Up, you will receive a verification code through email from altumview.com. If you could not get it after a few minutes, please make sure your email is spelled correctly, and check your junk mail folder. ● Enter the verification code in the “Confirm Email” page, then tap “Continue” to enter your account.
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Page 19: Login
2.2 Login ● Tap the “Log in” button in the front page to open the Log In page, where you can log in to your account using your email and password. You also need to specify the server for your sensor. - Page 20 ● Retrieve password: If you have forgotten your password, you can tap on "Forgot Password?". In the "Forgot Password" page, please fill in your registered email address in the "Email" field and the new password will be sent to your registered email address. ●...
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Page 21: 3．Room Management
3．Room Management Sentinare sensors can be added to the account and managed by tapping the Rooms icon at the lower left corner of the screen. Each sensor must be added to a Room, and a Room can have up to 10 sensors. The default maximum number of sensors in an account is 50. - Page 22 If there are many rooms, users can search a room in the Rooms page by tapping the magnifier icon in the upper right corner, and input a part of a room name to search it. Tap the pencil icon next to the room name, a pop-up window will show up, where user can rename a room or delete a room.
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Page 23: 4．Device Management
4．Device Management There can be up to 10 activity sensors in each room. In the Room page, users can see all the sensors in a selected room by tapping the room name, or tapping the right arrow next to the room name, as shown below. -
Page 24: Add A Device
If you could not contact the current owner, please send an email to contact@altumview.com, and let us know the serial number of the sensor. We will remove the previous record from the server. You can then add it to your account. -
Page 26: Set Up Wifi
It is better to remove a sensor from an account when the sensor is online. Otherwise if a sensor is removed when it is offline, the sensor has to do a factory reset, before it can be added to another account, as shown by the following image. - Page 27 WEP, and WPA are not supported. The WPA2-Enterprise protocol is not supported, which requires individual user name and password. The supported router’s Security Mode should be one of the following (different vendors could use different names): Auto • • Mixed WPA-PSK/WPA2-PSK •...
- Page 28 In the WiFi networks listed by the Sentinare App, select the desired WiFi network and enter its password, the LED on the sensor will first turn to red, then change to yellow and blue, and eventually shows a steady green light. After that, this sensor will be successfully added to the account, and will appear in the list of sensors in the selected room.
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Page 29: Upgrade Firmware
4.1.3 Upgrade Firmware After adding a sensor to the system for the first time, the app will check the sensor's firmware version. If the firmware is not the latest one, the app will ask the user to upgrade the sensor’s firmware before performing any other operations. - Page 30 the sensor will still blink blue. Multiple unplugs might be needed for the sensor to complete the upgrading. If it still keeps flashing blue after several unplugs, please perform a factory reset from the App or manually perform the factory reset (see Sec. 4.2.17). Sometimes if the WiFi signal is too weak, the sensor could go offline and blink white after restarting.
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Page 31: Calibration
4.1.4 Calibration After adding a sensor to the system for the first time, and after the firmware upgrade, the app will ask the user to calibrate the sensor to detect the floor area in the room before it can be used for fall detection, as shown in the figure above. - Page 32 Privacy Mode In the “Calibrate” page, there is a “Privacy Mode” switch, where user can change the privacy mode of the device’s background image. The background image of each sensor can be set to “Natural” (default) or "Private" mode. When set to “Natural”, the original background image will be shown during streaming and in the alert messages.
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Page 33: Other Important Settings
Notes: 1. To protect privacy, make sure that no people are in the view of the sensor during the calibration. 2. Users must be within Bluetooth range of the sensor (~5m) in order to do the auto-calibration, because the background will be updated. In this case, please ensure that the phone’s Bluetooth is turned on, and that no other phone is paired to the sensor. -
Page 34: Device Streaming And Setting
Note that if the account already has some people’s information (including their faces), the face features will be downloaded to a newly added sensor after the calibration, during which the sensor will display blue light. Once the download finishes and the light becomes green, the sensor will be able to recognize these people and the App will display their names in the steaming page. -
Page 35: Rename Device
4.2.1 Rename Device To rename the activity sensor, tap the pen icon in the upper right corner of the sensor settings page, and change the name of the sensor in the pop-up "Change Name" window. 4.2.2 Refresh Display This button is on the upper right corner, next to the pen icon. It is used to refresh the streaming window in the sensor page, if the stick figures are not displayed automatically. -
Page 36: Calibration
4.2.5 Calibration Users can calibrate the sensor by tapping the “Calibrate” command in the sensor page. When a sensor is first added to an account, the app will automatically bring the user to the Calibrate page, after the WiFi is set up successfully. The usage is already given in Sec. 4.1.4. 4.2.6 Region of Interest (ROI) A region of interest (ROI) can be set in the device setting page. - Page 37 The check-in and check-out records can also be viewed and managed by logging into the following web interfaces using the same user account as the Sentinare app. The details are described in Sec. 10. User account in the Canada server: https://app.altumview.ca User account in the US server: https://app.altumview.com...
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Page 38: View Recordings
User account in the China server: https://app.altumview.com.cn Restrict Region If a ROI is defined as a Restrict Region, when the face of a person in the specified person groups is recognized in the region, an alert will be sent to the cloud and the app. If the person’s face is not recognized in the restricted region but is recognized after the face leaves the region, but is still in the same sensor’s view, the sensor can still send the alert. -
Page 39: Updating Firmware
4.2.8 Updating Firmware When a new firmware is available, an "Update to..." command will appear below the “Firmware Version” bar. Tap on the blue icon to upgrade the firmware. The sensor might need to reboot several times during the upgrading. Please refer to Sec. 4.1.3 for details. 4.2.9 Restart Tapping “Restart”... -
Page 40: Remove Device
4.2.11 Remove Device For security reasons, each sensor can only be added to one account. If a sensor needs to be added to another account, it must be removed from the previous account first. This can be done by tapping the “Remove Device”... -
Page 41: Privacy Mode
scans for nearby devices. In this case, the sensor has to be manually factory reset before it can be added to the new account, a firmware upgrade will be required after that, see Sec. 4.2.17 Factory Reset for details. 4.2.12 Privacy Mode The “Privacy Mode”... -
Page 42: Hand Waving Detection And Sensitivity
If the “Delay Fall Alert” is OFF (default value), an alarm will be sent immediately when a fall is detected. This is useful for demo or test purpose and is not recommended for practical use. The change of “Delay Fall Alert” will restart the device to make it effective. 4.2.15 Hand Waving Detection and Sensitivity “Hand Waving Sensitivity”... -
Page 43: Factory Reset
4.2.17 Factory Reset In some rare cases, if the sensor fails to operate properly, a factory reset might be needed, which can be done in the App, or manually via the reset hole in the back of the Cypress sensor, or the reset button at the top of the Sentinare 2 sensor. - Page 44 For the Sentinare 2 sensor, the reset process only takes about one minute, during which the sensor’s LED will change to flashing green, flashing white, red, solid white (rebooting), and finally flashing white, signaling that it is ready to be added to an account. Please do NOT unplug its power until the sensor is fully reset after one minute, and the LED becomes flashing white light again.
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Page 45: Configuring Night Vision
Sec. 4.1.1. If you could not contact the previous owner, please send an email to contact@altumview.com, and let us know the serial number of the sensor. We will remove the previous record from the server. You can then add it to your account. -
Page 46: Stick Figure Recording
When the Alert Sound flag is On, the sensor will play a sound when sending an alert, otherwise it will not play a sound when sending an alert. 4.2.21 Stick Figure Recording This toggle is used to turn on (default) or turn off the stick figure recording in the server. When the toggle is on, whenever a person is detected by a sensor, the stick figure activities will be recorded in the server. -
Page 47: Local Video Recording (Cypress Only)
4.2.23 Local Video Recording (Cypress Only) The Cypress sensor has a SD card slot. The supported format is: SDHC, FAT32 file system, up to 32GB, Class 10, UHS Level U1/U3. When inserting the SD card, the metal pin side of the card should face the back of the sensor. -
Page 48: 5．People Management
5．People Management Tap on "People" at the bottom of the page to enter the "People" page. This page can define Person Group, add persons to the account (such as seniors, family members, and care workers), enter information of each person, and perform Fall Risk Assessment for a person. The summary of numbers of people in different groups can be viewed in the Dashboard page (Sec. -
Page 49: Add Person
In the Manager Person Groups page, user can add a new person group by tapping the “+ Add Person Group” command. In the New Person Group page, user can specify the name of the new person group and the type of the person group. Currently, only three types are supported, namely Senior, Staff, and Visitors. - Page 50 In the next page, users can add or delete photos for the person. In order to improve the face recognition performance, it is recommended that each person provides four photos: front view, left and right 45- degree side views, and 30 degree top-down view. Make sure the pictures are clear, and no other people are in the view.
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Page 51: Person Information
5.3 Person Information In the list of people, tap on a person will enter the person’s page as shown below. On the top of the person page, users can delete the person or rename the person by clicking the pen icon. - Page 52 Tap on the “View Alerts” command will enter a page that will list all the alerts of the person, as shown in the left figure below. Tap on an alert record will see the details of that record, as shown in the next chapter.
- Page 53 Users can select a day in the calendar to check the activity statistics of the person in that day, including the time spent on different activities such as lying, bending, sitting, and standing. In the people page, users can also perform Fall Risk Assessment, which will be described in Sec. 7. The pervious fall risk assessment result will also be shown here, if any.
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Page 54: 6．Alerts
6．Alerts 6.1 Alerts When the device detects abnormal events such as falls, waving hands, and people with wandering risk entering a restricted region, it will automatically send an alarm to the mobile APP via the cloud. If the App is closed and notification is enabled, the phone will play a sound when the alert is received. If the App is open, a pop-up window will be displayed. -
Page 55: Managing False Alarms
Tap on the Setting icon in the upper right corner of the alert list page, user can search and sort all alerts, as shown by the first figure below. The second figure shows the results by only showing the fall alerts. Tap the “Clear filters”... -
Page 57: 7．Fall Risk Assessment
7．Fall Risk Assessment 7.1 Introduction The Sentinare activity sensor can also perform fall risk assessment. This allows users to evaluate the fall risk of seniors or patients regularly in long-term care facilities, community centres, or at homes, without having to go to hospitals to do the test, and identify people with high fall risk earlier, so that necessary interventions can be taken to reduce falls and the damages they could cause. - Page 58 In the Assess Fall Risk page, users first need to answer 5 questions about the health conditions of the person being tested. The questions and rules of scores are as follows. These details can also be found in the App by tapping the information icon next to each question. 1: History of falling in the last 3 months: •...
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Page 59: Gait Analysis
30: If the patient walks clutching onto wall or furniture for support (e.g., needs help, but does • not ask or does not comply with order for bed rest). 4: IV or saline assistance: 20: if the patient has an intravenous apparatus or is attached to other medical equipment. •... -
Page 60: Final Morse Fall Risk Scale
The App user taps the Start button on the App, and the person being evaluated will start to do the following. 1: Stand up from the chair. 2: Walk to the marker on the floor at a comfortable and safe speed. 3: Turn around. -
Page 62: 8．Dashboard
8．Dashboard Tap on “Dashboard” in the menu at the bottom of the screen to view some statistics about this account, as shown below. The first part of the dashboard shows the visit records, which is explained in Sec. 8.1. The dashboard page first displays the total number of people in the account, including the total in each person group. -
Page 64: View Visits
8.1 View Visits Tap on the “View Visits” command will enter the “Visits” page, which shows all the entrance and/or exit records detected by sensors for which the entrance and/or exit are defined via the Region of Interest page in Sec. 4. In the Visits page, tap on the setting icon in the upper right corner, users can select what person group’s records to display, as shown by the figure below. -
Page 65: Account Settings
9. Account Settings Tap on "Settings" in the bottom right corner to enter the account setting page. 9.1 Profile In the Profile section, the name, email address and password of a user can be changed. The maximal number of devices that can be added to the account is also displayed. The default is 3 for the Free Plan. Please subscribe to our paid plans below if if you need to increase the limit. -
Page 66: Push Notification Status
Please contact our sales team for a custom solution, or email to contact@altumview.com. We will change the relevant parameters in the server, including number of sensors, days of stick figure recording, and days of alert and statistics history. -
Page 67: Link Alexa Together (Us Server Only)
24/7 emergency response. It is a paid service currently only available in the United States. Alexa Together is based on the Alexa smart speaker and certified third-party fall detection devices. AltumView’s Sentinare sensor has been selected by Amazon to integrate into Alexa Together (available from April 2022). - Page 68 If you accidently chose another app (such as Chrome) to open the link, you will see an Access Denied error in the browser for the link resource.altumview.com. To resolve the problem, you can clear the “Open by Default” setting of the other app from the Setting page of the Android device. The detailed operations are slightly different on different Android devices.
- Page 69 The link between a Sentinare account and an Alexa account can still be established if only the Sentinare app is installed on the phone, and the Alexa app is not installed. In this case, after user clicks the “Link with Alexa” command in the Sentinare app, the Sentinare app will open a web browser for user to log in...
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Page 70: Invite Secondary User
• Skip the device discovery in the Alexa app. Go back to your list of skills. You will find that the skill “Sentinare by AltumView” has been enabled. You can also disable the linking from the Alexa app. 9.7 Invite Secondary User In the paid Home Plan or Enterprise Plan, users can invite some secondary users to the account. -
Page 71: Dark Mode
9.8 Dark Mode This toggle changes the UI of the app between the normal mode and the dark mode. 9.9 App Version The mobile App version is displayed in this part. User can tap the “Check for Update” command to find out if there is any newer version of the App. 9.10 Terms of Services The Terms of Services can be obtained by tapping the “Terms of Services”... - Page 72 feature, so that the App can remember the user names and passwords of multiple accounts, and easily switch among them without retyping the login information. Note that only the current account can receive notifications such as alerts, even if multiple accounts are saved by the App.
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Page 73: Log Out
9.12 Log Out User can log out from the App by taping “Log Out” in the setting page. 9.13 Delete Account By taping “Delete Account” in the setting page, users can delete all user accounts, reset all devices, delete all people and photos, and erase all alert history. 9.14 Provide Feedback By taping “Provide Feedback”... -
Page 74: Sentinare Web Hub
Sentinare sensor via Bluetooth. To access the Sentinare Web Hub, go to the following page: For accounts created in the Canada server: https://app.altumview.ca For accounts created in the US server: https://app.altumview.com For accounts created in the China server: https://app.altumview.com.cn... -
Page 75: People
After login, the following Room page will be displayed, where users can go to each room, and also change the name of a room by clicking the pencil icon. Clicking the icon next to the pencil, users can display the real-time streamings from all devices in that room, as shown below. - Page 76 Users can add new person here by clicking “Add Person”. On the popup window, input new person’s name, person group, gender, birth date, phone, and address, then upload one picture, and click “Save” will create a new person. This new person will also appear on the Sentinare mobile app’s “People” list. Users can also delete a person in the “People”...
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Page 77: Alerts
10.3 Alerts In the menu, click on the “Alert” option, or the bell icon on the top right corner of the web page, all the alerts in the account will be listed. The alert list is the same as that shown in the Sentinare mobile App. Users can use the “filter”... -
Page 78: Visits
10.5 Visits In the menu, click the Visits option will display all the entrance/exit records. Each entrance/exit record includes a visitor’s name, photo, “Check-in” and “Check-out” time. An entrance/exit record can be generated by sensors for which entrance/exit are defined via the ROI page. - Page 79 If the person is not in the “People” list, click “New Visitor” to create a new person, a new person and this person’s check-in record are created. User can also delete a record by clicking the garbage can on the right side of the record.
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Page 80: Api For Third-Party Integration
The Sentinare system provides cloud API for third-party integration. All the data from the Cypress or Sentinare 2 sensor can be retrieved from the API, and integrated into other systems. To do the integration, go to one of the following URLs, depending on which server you are using: • USA: https://accounts.altumview.com Canada: https://accounts.altumview.ca • •...
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Questions and answers
Cannot get to connect to WiFi. Rebooted. Removed and added. Still flashing white.
To troubleshoot WiFi connection issues with the AltumView AVG20WF5:
1. Weak WiFi Signal: If the LED is flashing white, it may be due to weak WiFi strength. Ensure the WiFi signal is strong enough.
2. Power Cycle: Turn the device off and on again (power cycle). This helps the device reconnect to WiFi.
3. WiFi Network Requirements: Make sure the WiFi uses WPA or WPA2-Personal protocol. Do not use Open, WEP, WPA2-Enterprise, or WPS settings.
4. Server Registration: If you receive a whitelist error, your sensor may be registered to a different server than your account. Ensure your account is registered on the correct server (US, Canada, or China).
These steps can help restore WiFi connectivity.
This answer is automatically generated