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Summary of Contents for Belle X Series
- Page 1 U S E R G U I D E X series mobile medical alert system Rating 5VDC 1A...
- Page 2 Typical charging time is 2-3 hours. The light flashes red every 5 seconds while charging and is solid red when Belle is fully charged. NOTE: Battery life will vary based on settings selected by your dealer. Please contact your dealer with any questions.
- Page 3 X series speaker call button microphones blue call light / red battery light Red battery light While charging, the light will flash red every 5 seconds until the device is fully charged. Once fully charged, the light will be solid red.
- Page 4 If your Belle® does not connect properly, please contact your dealer immediately. Fall detection is an optional feature. If Belle detects a fall, it can automatically connect you with care specialists who can dispatch emergency services if needed. Please contact your dealer with any questions.
- Page 5 Belle ® device. 3. Press the belt clip onto the back of Belle as shown until it clicks. C L E A N I N G B E L L E W E E K LY We recommend that you clean Belle weekly to ensure proper charging.
- Page 6 Failure to follow charging procedures will result in the device not being able to function properly. Water-Resistant: Belle ® is IPX7 water-resistant. Belle should not be submerged. Belle should be towel- dried after exposure to water. Pacemakers:...
- Page 7 EDGE AND ACCEPT THE FOLLOWING INFORMATION. Fall Detection: Fall detection is an optional service for Belle ® and uses patented algorithms to detect falls. If a fall is detected, you will be connected to specialists who can dispatch emergency services if needed. You will be able to tell specialists if you do not need assistance.
- Page 8 ANY AND ALL LOCATION-BASED INFORMATION IS MADE AVAILABLE FOR INFORMATIONAL AND PLANNING PURPOSES ONLY AND IS NOT INTENDED TO BE RELIED UPON IN SITUATIONS WHERE PRECISE LOCATION INFORMATION IS NEEDED OR WHERE ERRONEOUS, INACCURATE, TIME- DELAYED OR INCOMPLETE LOCATION OR MAP DATA MAY LEAD TO DEATH, PERSONAL INJURY, OR PROPERTY OR ENVIRONMENTAL DAMAGE.
- Page 9 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
- Page 10 —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic...
- Page 11 Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS) d’Innovation, Sciences et Développement économique Canada. Le fonctionnement est soumis aux deux conditions suivantes: 1. Cet appareil ne doit pas causer d’interférences. 2. Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable.
- Page 12 X series...
Need help?
Do you have a question about the X Series and is the answer not in the manual?
Questions and answers
Is there an app for this?
Yes, there is an advanced iOS and Android mobile app for the Belle X Series. It allows caregivers to locate the device, ring it, receive notifications, view button press history, check battery level, and monitor cellular connection status.
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How do I open the device to replace the battery
The Belle X Series device uses a built-in lithium-ion battery and does not have user-replaceable batteries. Battery replacement is not supported by opening the device.
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hi, I had cancelled the order forvyour Belle X series Life protect. in spite of it I have received it! I would like to return it. please help. Thank you.
@Sanaulla Nazrulla – Hello, M. Nazrulla – I saw your comment requesting help cancelling your Belle model mobile alert device order. I hope you can see this reply, which is trying to give you more information. I am just another customer, but if you are trying to get a message to the vendor, you might not be aware that this website, where you've left this comment, has no connection to the folks who will be billing you for monitoring alerts from your device. This website is manualslib.com, which helps consumers by providing user manuals for all kinds of things in case someone didn't get one or has lost the one that came with their product (whatever it is, from air conditioners to xylophonic doorbells). Unfortunately, knowing the model is not enough to know who your account is with, but the two places you could look are either on the box it came in or your credit card statement. Various companies around the country sell subscriptions to be connected to call centre staff who monitor for an emergency alert from your device, so when you push the button, it connects with a person if you need help. Usually, the subscriptions are cancellable at no charge if done immediately upon receipt of the equipment (depending upon what you signed up for) or after some time, whether monthly, quarterly, or yearly. I am in the Northeastern US. The company I know of (or, more probably, the branch that handles my region) is Life Protect, located in Norfolk, VA. *If* you have an account with the same folks, the numbers I've found for them are 1- 844-203-5617, 1-855-854-9261, and 1-888-313-7236. I haven't called them, but my best guess is that the first is customer service, the second is the corporate offices, and the third is either their billing department or the number for the people who process credit card payments for them. I believe their website is https://lifeprotect247.com/help. I hope you see this message. If the same company is not the one you have a contract with, I hope my explanation will have given you enough assistance so you may find them and stop your money from being automatically withdrawn for the service. Like cable TV, if you are signed up, they will keep charging for it whether or not you use it. Best of luck! – eMoll
@Sanaulla Nazrulla UPDATE: I discovered that if you have an older Belle model, you can find out who your monitoring contract is with by going to the manufacturer's website [https://dealer.freeus.com/account/findmydealer] and entering the unique 15-digit IMEI number (see left side of attached photo) from the back of your call button into their "Find My Dealer" tool. The newer models (Belle X and others) do not have an IMEI number. Still, they are identifiable through the unique 6-character alpha-numeric Device ID printed on your medical alert fob (see the right side of the attached photo). Sadly, Freeus LLC, the manufacturer, has not yet updated their Dealer Search tool to accept Device IDs! You can call them at 1-888-924-1026 Monday through Friday from 9 AM to 7 PM Eastern time. Press 3 to bypass the recording and reach the correct department. When you provide them with that Device ID, the customer services agent can determine which dealer sold it and provide you with the telephone number. This experience has made me resolve to try not to buy anything else over the telephone. I'm going to post a note on the wall by where I sit when I talk on the phone to remind myself (and so I can repeat it to pushy sales callers): ☆ If they cannot send me the information by post or email for me to read over at my own pace and then schedule a time to speak again once I have had a chance to see their offer in writing, then there is probably a reason why. ☆ So, next time, I will not be surprised if the business is tricky to contact, the contract is inequitable, or the bill is hard to cancel! ATB, again— eMoll
How do I check into the system to give all my information and my contact information?
To check into the system for the Belle X Series, press the call button to initiate a call. When the specialist answers, tell them you are testing the device. If the device does not test properly, contact your dealer immediately.
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How do I cancel the service and return the Belle?
@Kathy Hamilton Please see my 5 June response to Sanaulla Nazrulla's question on 13 May 2025 for hopefully helpful information.
Does the blue light have to keep flashing? TIA
No, the blue call light on the Belle X Series is solid during an SOS call.
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Why didn't I get a manual
@Jolene Stone Please see my 5 June response to Sanaulla Nazrulla's question on 13 May 2025 for hopefully helpful information.
The red light does not stay lit after a few hours on the charger.
The red light on the Belle X Series does not stay lit after a few hours on the charger because the device becomes fully charged. While charging, the light flashes red every 5 seconds. Once fully charged, the light turns solid red. After reaching full charge, the device no longer needs to indicate charging, so the light may turn off.
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After fully charged does the blue light continue to flash?
No, the blue light is related to SOS calls, not charging. When fully charged, the red battery light will be solid red.
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Why does the blue light flash every 30 seconds on my Belle X pendant?