Troubleshooting - TRENDnet TEW-421PC Quick Installation Manual

Troubleshooting

Q1: I inserted the TEW-421PC/TEW-423PI CD-ROM into my computer's CD-ROM Drive and
the installation menu does not appear automatically. What should I do?
A1:
If the installation menu does not appear automatically, click Start, click Run, and type
D:\Autorun.exe where "D" in "D:\Autorun.exe" is the letter assigned to your computer's
CD-ROM Drive, and then press the ENTER key on your keyboard.
Q2: I completed all the steps in the quick installation guide, but my card is not connecting to
my access point. What should I do?
A2:
First, verify that the Network Name (SSID) matches your wireless router or access
point's Network Name (SSID). Second, check your TCP/IP properties to ensure that Obtain
an IP address automatically is selected. Third, open the Wireless Client Utility icon, click
Site Survey and then click refresh to check and see if there are any available wireless
networks listed.
Q3: Windows is unable to recognize my hardware. What should I do?
A3:
First, make sure your computer meets the minimum requirements as specified in
Section 1 of this quick installation guide. Second, you must complete the installation of the
wireless configuration utility (as described in Section 2) before connecting the Wireless
Adapter to your computer. Third, connect the Wireless Adapter to a different PCI/PC Card
slot on your computer.
Q4: I cannot open the wireless configuration utility. What should I do?
A4:
First, access your device manager to make sure the adapter is installed properly. If you
see a networking device with a yellow question mark or exclamation point, you will need to
reinstall the device and/or the drivers. To access your device manager, right-click My
Computer, click Properties, under the Hardware tab click Device Manager. Second, if you
are running Windows XP, you need to disable wireless zero configuration. Go to Control
Panel -> Network Connections. Right click on the Wireless Network Connection icon
and select Properties. Click on the Wireless Networks tab and uncheck Use windows to
configure my wireless settings. Then click OK.
Q5: How do I install the drivers on Windows 98SE or ME?
A5:
Please refer to the User's Guide included on the Driver CD-ROM.
If you still encounter problems or have any questions regarding the TEW-421PC/TEW-423PI,
please refer to the User's Guide included on the Utility & Driver CD-ROM or contact Trendnet's
Technical Support Department.
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