Alpine BVK118 Assembling & Using Your Product

Limited Warranty Information

Thank you for choosing an Alpine product! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the
highest quality materials. In the event that we have not achieved our usual standard of excellence, we will
repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with the purchase
date clearly indicated, must be provided. Photos of defective merchandise will also be required to help
distinguish the actual cause of the defect. Please read below for a detailed description of warranty
coverage.
 Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage that
allows water to freeze within a product may cause damage and is considered negligence and
will, therefore not be covered under this warranty. The use of "hard water" and/or caustic
cleaners can affect the paint or other finishes. Failure to keep the unit clean, and use of such
additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some
splashing to occur and protecting the immediate surfaces is not the responsibility of Alpine
Corporation.
 Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up
using standard paint. The paint is designed protect the entire finish against breakdown of
color. As with any product, all finishes with time will gradually fade and discolor. The
warranty will only cover against severe or complete fading within the first year from date of
purchase with the above exclusion.


Procedure/Service

Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the product. If that not an option, you can contact Alpine Corporation at
www.alpine4u.com. When contacting Alpine Corporation, you must be prepared to
show proof of purchase, provide photographs and any other information needed to
validate your claim. This may be necessary to distinguish between a partial or complete
replacement of a defective product. The warranty does not cover any items with multiple
parts; the warranty will ONLY cover the individual component of the unit/item that may be
defective. Replacement parts can be made available to a consumer through the original
selling party, or an approved parts retailer. If this is not an option, contact our customer
service department.


Not Covered Under Warranty

The limited warranty will NOT cover cases of damages due to
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing
water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as
bleach, chlorine, etc.... which affects the paint and/or parts. This warranty also does not cover any
additional charges or installation, removal, disposal and/or shipping costs or consequential damage
associated with any warranty claim
BVK118
Metal Leaves Bench