1. Manuals
  2. Brands
  3. Kingston Technology Manuals
  4. Network Router
  5. KAROO
  6. User manual

Kingston Technology KAROO User Manual

Kingston technology network router user guide
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User guide
How to get started, solve problems, and start sur ng

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the KAROO and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Kingston Technology KAROO

Summary of Contents for Kingston Technology KAROO

  • Page 1 User guide How to get started, solve problems, and start sur ng...
  • Page 2 Common email problems 12-13 Hardware • Problems with your router • Configure your wireless router securely 14-15 Settings and Support • Useful Karoo settings • Other help and support • Karoo support boundaries KAROO TECHNICAL HELP DESK 01482 606 101...

  • Page 3: Getting Started

    Personalising your account Your username When you first signed up for Karoo Broadband, you will have been asked to choose both a username and a password. So, for example, Paul Smith may have chosen a username of paul72, and a password of broadband. These details will also have been confirmed in your welcome letter.
  • Page 4 Understanding your broadband speed Karoo broadband will give you the fastest possible speed on your line and this will vary from home to home. This is because the speed of your connection can be affected by several factors.
  • Page 5 Tips for top speeds Tip 1: Use your main phone socket Wherever possible, use your main telephone socket to connect to your broadband service. Tip 2: Check your micro-filters Micro-filters should be fitted to all your home telephone extensions e.g. your TV set-top box, cordless telephone base stations, dial-up security alarms, analogue modems, or fax machines.

  • Page 6: Frequently Asked Questions

    As much as you want to do! Both these activities only use a small amount of bandwidth, so if you only use the internet for basic surfing and email, we estimate even on our lowest package (Karoo Lite) this equates to an average of 6-8 hours per day.

  • Page 7: Checking Your Usage

    Select “Check My GB Usage”. The diagram below shows the screen you see next. This enables you to view your current usage. This example shows data for a customer on our Karoo Lite product. They have an all-inclusive allowance of 2GB as displayed in Green. In this instance, the customer has exceeded their specified limit, and has downloaded a total of 2.7GB.
  • Page 8 As you can see by the usage shown in green, they did not exceed their usage allowance in the first two months, downloading only 0.1GB and 1.5GB respectively. Their current usage shows the first time their limit was exceeded KAROO TECHNICAL HELP DESK 01482 606 101...

  • Page 9: Setting Up Your Email Account

    Setting up your email account Your email account has already been set up with Karoo. By default your email address is: username@username.karoo.co.uk. To make any changes to your account go to ‘My Account’ at www.karoo.co.uk. You will be presented with a login screen – enter your internet connection...
  • Page 10 Email Setting up more than one email account Depending on which Karoo package you are on, you may get more than one email mailbox, so that you can personalise email accounts for different members of the household. You can even password protect each address for enhanced privacy.
  • Page 11 • Your new customised settings will now be applied. • You can revert to Karoo default settings at any time by clicking on the ’Revert to Defaults’ button. Common email problems The most common email error messages start with 0x800CCC and are followed by two digits –...
  • Page 12 Allow a couple of minutes to pass before checking the status of your Router. Failing all of the above please contact the Karoo Technical Help Desk. KAROO TECHNICAL HELP DESK 01482 606 101...
  • Page 13 Configure your wireless router securely If you are using a NetGear wireless router we recommend that you secure your network so anonymous users cannot hijack your connection. This can be done by following these steps: Step 1. Connect your Ethernet cable and then log into the router configuration screen by entering 192.168.0.1 into your internet browser address bar (where you would normally type a website address).

  • Page 14: Further Help And Support

    Settings and support Useful Karoo settings Here’s an overview of additional settings that may be required for your Karoo account. These will be particularly useful if you are using your own modem/ router, as you may need to adjust a few settings to ensure that the device works on the Karoo service.
  • Page 15 Generally, a degree of common sense can be applied to determine what we support, e.g. we can help set up a Karoo e-mail account, but cannot help set up Hotmail etc. A summary of our support boundaries is as follows: Operating systems –...
  • Page 16 Other Useful Karoo Contact Numbers: Telephony Customer Services - Tel: 01482 602555 Telephony Faults - Tel: 01482 602151 Karoo Status Line - Tel: 01482 602197 Useful Router Manufacturer’s Contact Numbers Netgear Technical Support - Tel: 0870 112 1206 Speedtouch Technical Support - Tel: 0906 302 2114...

Table of Contents