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Summary of Contents for CallerID Whozz Calling Deluxe 2
- Page 1 WHOZZ CALLING? Whozz Calling? WHOZZ WHOZZ WHOZZ WHOZZ Deluxe 2,4,8 CALLING? CALLING? CALLING? CALLING? Caller ID Interface WHOZZ CALLING? Product Manual Revision 5.0 - 11/15/2015 (SMT Versions) Caller Caller .com .com...
- Page 2 Whozz Calling? 2, 4, and 8 Line Deluxe Units Product Manual Revision 6.1 - 01/27/2020 (SMT Versions)
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Page 3: Table Of Contents
CONTENTS Introduction ................................... 1 Telephone Line and Serial Communication Requirements ................... 1 Connecting to Phone Lines ..........................3 Connecting to Computer ..........................3 Overview of Toggles, Commands, and Formats Setup Toggles ..............................4 Operating Commands ............................5 Data Entry Commands ............................ 5 Detail Mode Output ............................ -
Page 4: Introduction
If you unit connects via Ethernet cable, plug it into any switch or router on your Local Area Network. Use the to set the unit to a static IP Ethernet Configuration Tool located at www.CallerID.com/downloads/diagnostic-tools/ address within your IP scheme and outside any DHCP range. Refer to the Ethernet Supplement for more details. - Page 5 Fig. 1 Front / Back Views of Whozz Calling? 4 Deluxe (Serial Port Model) Fig. 1 Front / Back Views of Whozz Calling? 4 Deluxe (Serial Port Model) WHOZZ Deluxe Caller ID Interface CALLING? Power Line 1 Line 2 Line 3 Line 4 LED will LED will...
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Page 6: Connecting To Phone Lines
Connecting to Phone Lines There are two methods of connecting the monitoring unit to your phone lines: the series (pass through) connection, or the parallel (branch off) connection. The series connection uses both input and output modular jacks on the unit. The parallel connection uses only the input jacks. -
Page 7: Overview Of Toggles, Commands, And Formats
OVERVIEW OF TOGGLES, COMMANDS, AND FORMATS For simple Caller ID applications, we suggest the following default toggle setup: ECXUDASOBKT The combination of a lower case "A" and an upper case "S" instructs the unit to send call information at both the start and end of each call. -
Page 8: Operating Commands
Operating Commands Send back # sign. (Used for establishing device communication). Send firmware Version number, date & time, toggle settings, line numbers. Send internal jumper settings (determining the Caller ID type captured and On/Off-Hook scheme used) List all phone numbers in memory. (Used for internal blocking/passing). Delete all phone numbers in memory. -
Page 9: Data Format
Output Format 01 I S 0276 G B3 09/26 11:28 AM 800-240-4637 CallerID.com <CR/LF> Line number field 2 char. (preset by user) Inbound/Outbound field 1 char. (or O for outbound) Start/End of call field 1 char. (or E for end) Duration of call in seconds 4 char. -
Page 10: Operating Commands Discussion
A,a Data Delivery Option (Start & End or Start/End) The unit is capable of delivering a data stream to the host computer immediately as the call arrives, when the call terminates, or both. For an inbound call, immediate data delivery allows the Caller ID information to be utilized before the call is answered for purposes of database queries, call routing, etc. -
Page 11: Data Entry Commands Discussion
Firmware version and all settings This command returns the configuration of the internal jumper settings. Jumpers on the circuit board configure the unit to capture either of the 4 types of Caller ID signaling formats used around the world (refer to Appendix A, page 14) as well as the On/Off scheme used by the device. -
Page 12: Detail Mode Output Discussion
Block (or pass) call on line nn *Only available on select units. Wnn <CR> This command should be sent after the Caller ID signal and before the second ring. This way the call can be blocked (or passed) based on the Caller ID information. If toggle "B" is set, the first ring will be blocked. The application program determines whether the remaining rings should be blocked or passed. -
Page 13: Outbound Calls
ring differently. The unit will determine which ring pattern is delivered and mark it as A,B,C, or D. Please note the number of rings is always zero except when the data is delivered at the end of an incoming call. The date and time information is sent by the phone company as part of the Caller ID signal on each incoming call. - Page 14 2 Characters 03 I S 0000 G 00 09/26 11:28 AM 770-263-7111 03 I S 0000 G 00 09/26 11:28 AM 770-263-7111 CALLERID.COM CALLERID.COM 03 I E 0276 G B3 09/26 11:28 AM 770-263-7111 03 I E 0276 G B3 09/26 11:28 AM 770-263-7111 CALLERID.COM...
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Page 15: Discussion Of Private And Out-Of-Area Callers
DISCUSSION OF PRIVATE AND OUT-OF-AREA CALLERS Two unique messages can be delivered as designated by Caller ID specifications. An "Out-of-Area" message occurs if the information on a caller is unavailable. This is true for most cellular calls and is sometimes the case when the call originates outside the telephone company's Local Access Transmission Area (LATA). -
Page 16: Manufacture's Information
WARRANTY INFORMATION CallerID.com will repair this product with new or rebuilt parts, free of charge, when returned postage prepaid to the CallerID.com repair facility in Norcross, GA within 1 year from the date of original purchase. This warranty is extended only to the original purchaser. A purchase receipt or other acceptable proof of purchase date will be required before warranty service is rendered. -
Page 17: Appendix A - International Caller Id Formats And Internal Jumper Settings
Appendix A - International Caller ID formats and Internal Jumper Settings Caller ID is a data signal generated by the phone company's central office (CO). The type of Caller ID signal that will be sent by a phone company will depend on the type of equipment in use at their CO. Caller ID signaling formats vary throughout the world. - Page 18 Fig. A1 - Configuring Unit for Different Caller ID Signaling Formats Fig. A1 - Configuring Unit for Different Caller ID Signaling Formats Jumpers on JP11 and JP10 configure the unit for various Caller ID signaling formats around the world. (The jumper positions shown here configure the unit to the Belcore 202 type Caller ID signaling delivered in...
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Page 19: Appendix B - On And Off-Hook Detection (Voltage Vs. Current)
Appendix B - On and Off-Hook Detection (Voltage vs. Current) The Whozz Calling? Deluxe detects when the phone is on-hook and off-hook. This allows the unit to determine the length of each phone call and report this detailed information to the software. Telephone monitoring equipment can detect the occurrence of the On Hook and Off Hook status of the phone line by two methods. - Page 20 Fig. B1 - Voltage and Current Detection Configuration (4 Line Model -PCB Version 6,7,or 8) Unit is configured for Voltage Detection when all 9 shunts are connected as shown. Voltage Detection - 8 Channel Shunts to the Rear of Unit, Main shunt to Right Unit is configured for Current Detection when all 9 shunts are...
- Page 21 Fig. B2 - Voltage and Current Detection Configuration (4 Line Model -PCB Version 10 or above) Unit is configured for Voltage Detection when all 9 shunts are connected as shown. Voltage Detection - 8 Channel Shunts to the Rear of Unit, Main shunt to Right Unit is configured for Current Detection when all 9 shunts are...
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Page 22: Appendix C - Rs232 Pin Outs
Pin 6 when your software is transmitting. This method will assure that commands sent to units will get through. This line should be pulled high by your serial port through a standard 1N4148 diode as diagrammed below. CallerID.com Female DB9 Computer 9 Pin Serial Port... -
Page 23: Appendix D - Phone Line Compatibility
Centrex™ lines. In order to operate the unit on trunk lines (otherwise know as “ground start” lines) you will have to contact CallerID.com to swap your unit for a current detection model. The unit will not work connected directly to digital Centrex™, T1, or ISDN lines. -
Page 24: Appendix E - Serial Loop Diagnostic Tool
- The phone call was answered before the phone company actually sent Caller ID signaling. 4. If the Port Scan does not detect a CallerID.com unit, then the serial circuitry within the computer, the unit, or both is not functioning properly. You can test the serial port on your computer by using the Loopback Test. -
Page 25: Appendix F - Explanation Of Start Up Sequence And Front Panel Lights
Appendix F - Explanation Of Start Up Sequence And Front Panel Lights Once the unit is powered on, it goes through a start up sequence. The power light comes on, the channel lights are individually pulsed, the relays are pulsed, and the firmware version of the channel microprocessors is sent. This process takes approximately 5 seconds and thereafter, the unit is operational and is ready to monitor calls. -
Page 26: Appendix G - Installation Directions
If you unit connects via Ethernet cable, plug it into any switch or router on your Local Area Network. Use the Ethernet Configuration Tool located at www.CallerID.com/downloads/diagnostic-tools/ to set the unit to a static IP address within your IP scheme and outside any DHCP range. Refer to the Ethernet Supplement for more details. - Page 27 Fig. G1 Front / Back Views of Whozz Calling? 4 Deluxe (Serial Port Model) Fig. G1 Front / Back Views of Whozz Calling? 4 Deluxe (Serial Port Model) WHOZZ Deluxe Caller ID Interface CALLING? Power Line 1 Line 2 Line 3 Line 4 LED will LED will...
- Page 28 2-Wire (RJ11) or 4-Wire (RJ14) Phone Cord Connections. Most modular phone cords contain 4 wires which can handle two phone lines (2 wires for each line.) Your system may have either 2 of the wires connected (RJ11 - 1 phone line) or four wires connected (RJ14 - 2 phone lines). The modular connectors on the unit are equipped to handle either arrangement.
- Page 29 ( Recommended connection for units set in the default Voltage Detection mode) Fig. G2a Parallel Connection for 2-Wire (RJ11) system Lines coming into the building from the telephone company are connected to the telephone switch or directly to desktop phones. These lines are branched (or tapped) so that they can be connected to the input jacks of the monitoring unit. If these lines are not modular, solid wire to modular adapters need to be installed.
- Page 30 ( Units set to Current Detection mode must be connected in Series ) Fig. G3a Series Connection for 2-Wire (RJ11) system Lines coming into the building from the telephone company are connected to the input jacks on the monitoring unit. If these lines do not terminate in modular connectors, solid wire to modular adapters need to be installed.
- Page 31 Caller .com 5680 Oakbrook Parkway, #150, Norcross, GA 30071 800.240.4637 770.263.7111...
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