Matrix NAVAN CNX200 System Manual
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Matrix NAVAN CNX200 System Manual

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Summary of Contents for Matrix NAVAN CNX200

  • Page 1 NAVAN CNX200 System Manual...
  • Page 3 NAVAN CNX200 Office-in-a-Box Solution for Small Businesses System Manual...
  • Page 4 Neither Matrix ComSec nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix ComSec's operating and maintenance instructions.

  • Page 5: Table Of Contents

    System Configuration using Telephone ......................109 Configuring NAVAN ............................ 113 Using the Wizard ............................. 114 Using Selective Configuration ......................... 114 Configuring Matrix NAVAN for Data Applications ................... 119 Configuring Ethernet WAN Port ........................119 Configuring the Ethernet LAN Port ........................131 Switch Settings ..............................137 Multi VLAN ..............................
  • Page 6 SLT Extensions ............................... 324 SIP Extensions ..............................347 Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension ..........374 Configuring Matrix SPARSH VP310 - Extended IP Phone as SIP Extension ..........388 Configuring Matrix SPARSH VP330 - Extended IP Phone as SIP Extension ..........397 Configuring Matrix SPARSH Mobile Soft-Phone Clients as SIP Extension ............
  • Page 7 PBX Features .............................. 561 Abbreviated Dialing ............................561 Account Codes ..............................586 Call Back on Trunk Ports ..........................594 Call Pickup Group ............................601 PBX Settings ............................... 603 Configuring Operator ............................603 License Management ............................606 Logical Partition ............................... 616 Automatic Number Translation ........................
  • Page 8 Alternate Number Dialing ..........................869 Auto Answer ..............................874 Auto Attendant ..............................877 Auto Call Back (ACB) ............................883 Auto Redial ..............................887 Barge-In ................................891 Behind the PBX Application ..........................894 Busy Lamp Field for Trunks ..........................897 Call Budget ..............................899 Call Budget on Trunk ............................
  • Page 9 Live Call Supervision ............................. 1054 Meet Me Paging ............................1056 Message Wait ............................... 1058 Mobility Extension ............................1063 Music on Hold (MoH) ............................ 1070 Multi-Stage Dialing ............................1071 Mute ................................1075 OFF-Hook Alert ............................. 1077 One Touch Transfer ............................1079 Paging ................................
  • Page 10 Firmware and Configuration Management ....................1212 System Activity Log ............................1221 System Activity Log Display .......................... 1228 System Fault Log ............................1229 System Fault Log Display ..........................1236 PCAP Trace ..............................1237 Ping ................................1245 Traceroute ..............................1247 System Debug ............................... 1249 Simple Network Management Protocol (SNMP) ...................

  • Page 11: Introduction

    CHAPTER 1 Welcome Thank You for choosing Matrix NAVAN CNX200! We hope you will make optimum use of this single box solution. Please read this document carefully to get acquainted with the product before installing and operating it. About this System Manual This document provides detailed information and instructions for installing, configuring and using the NAVAN.
  • Page 12 Configuring NAVAN - contains description of the different tools and options available to configure NAVAN. • Configuring Matrix NAVAN for the Data Applications: it provides detailed description on how to configure the LAN, WAN, Wireless LAN, Virtual Private Network, Firewall and Security parameters. •...
  • Page 13 Acronyms have been defined in the text and a list of the same is appended. Some of the terms specific to this Manual that you will encounter are defined below: Matrix NAVAN CNX200 System Manual...
  • Page 14 The words 'NAVAN/NAVAN CNX/NAVAN CNX200' and 'System' are used interchangeably and synonymously to refer all models of NAVAN. Wherever necessary, the model and variant names have been used. • Called party/Callee: the person to whom the call is made. •...

  • Page 15: Know Your Matrix Navan

    Know Your Matrix NAVAN CHAPTER 2 NAVAN CNX200 is a single box solution for all voice, data, wireless, mobility and messaging needs of small businesses and branch offices with up to 24 users. NAVAN CNX200 delivers enterprise-class IP-PBX features, mobility, secure Internet, wireless access, data networking, VPN, Firewall and SMS functionality from a compact and converged platform.
  • Page 16 Flexible Phone Options Empower users to stay in touch with business communications from any part of the world. Users can flexibly select from IP phones, PC Soft-phones and analog phones as office extensions. Matrix NAVAN CNX200 System Manual...

  • Page 17: The Interfaces

    Selectable Incoming Call Modes - Allow, Ignore, Reject. • SIM Card protection with a Personal Identification Number (PIN) and Personal Unlock Keyword (PUK). • Wireless WAN support over 3G, which can be used to make VoIP calls and to surf Internet. Matrix NAVAN CNX200 System Manual...
  • Page 18 • 8 SIP Trunks - for Proxy as well as Peer-to-Peer (non-Proxy) calls. • Up to 24 SIP Extensions - Standard IP Phones and Matrix Extended IP Phones. • Supports 12 VoIP channels that can provide 6 concurrent VoIP calls.
  • Page 19 You will need to connect NAVAN to a computer to: • access the web-based programming tool Jeeves. • capture and download Station Message Detail Records (SMDR): SMDR reports, SMDR Online and SMDR Posting. • capture and download System Activity Log and System Fault Log. Matrix NAVAN CNX200 System Manual...
  • Page 20 Virtual Private Networks for communication between multiple offices, making communication cheaper but secure. Multiple VPNs can be created using different protocols. • Port Forwarding/Triggering • Static Routing • DNS Proxy • Firewall • Access Policy • MAC Address Cloning • Quality of Service Matrix NAVAN CNX200 System Manual...

  • Page 21: Configurations Of Navan

    Configurations of NAVAN The Matrix NAVAN is available in five configurations: In-built 8 SIP Extensions. To connect 16 more extensions, you need to purchase two IP8 licenses. The SMS Gateway feature of NAVAN requires an additional license. NAVAN CNX244 Interfaces •...
  • Page 22 • 8 LAN Switch Ports • 2G/GSM Module • Voice Mail System (requires a license) NAVAN CNX226 3G Interfaces • 2 CO Trunks • 6 SLT Ports • 8 SIP Trunks • 8 SIP Extensions Matrix NAVAN CNX200 System Manual...
  • Page 23 • 2 CO Trunks • 6 SLT Ports • 8 SIP Trunks • 8 SIP Extensions • 8 LAN Switch Ports • Two 2G/GSM Modules • Voice Mail System (requires a license) NAVAN CNX208 3G2 Matrix NAVAN CNX200 System Manual...
  • Page 24 2 3G/GSM Modules • Voice Mail System (requires a license) The 2G variants of NAVAN will support Voice calls and SMS only. The 3G variants of NAVAN will support Voice calls, SMS and will provide Internet access. Matrix NAVAN CNX200 System Manual...

  • Page 25: Hardware Overview

    Hardware Overview Illustrated below are design of the enclosure and the position of connectors on each variant of NAVAN. NAVAN CNX244 NAVAN CNX226 2G Matrix NAVAN CNX200 System Manual...
  • Page 26 NAVAN CNX226 3G NAVAN CNX226 2G2 Matrix NAVAN CNX200 System Manual...
  • Page 27 NAVAN CNX208 3G2 NAVAN CNX244 3G2 Matrix NAVAN CNX200 System Manual...

  • Page 28: Application Of Navan

    Application of NAVAN Matrix NAVAN CNX200 System Manual...

  • Page 29: Installing Matrix Navan

    SIP Account information to be configured in the system to test SIP calls. • Any standard SIP Phone or Matrix Extended IP Phone to register as SIP Extension of NAVAN, if required. The first 8 SIP Extensions you connect are free.
  • Page 30 • Arrange for a separate power point and switch, close to the system. • Power supply for the system must be separate from other heavy electrical loads like Air-conditioners, heaters, welding machines, electrical motors, etc. Matrix NAVAN CNX200 System Manual...

  • Page 31: Getting Started

    • Quick Start (Printed Copy) • CD (NAVAN CNX200 System Manual, NAVAN CNX200 Quick Start, User Guides) These package contents are with reference to NAVAN CNX226 3G. The package contents vary according to the variant of NAVAN. Matrix NAVAN CNX200 System Manual...

  • Page 32: Protecting Yourself And Navan

    Battery NAVAN contains a 3VDC/18mAh (Li-Al) alloy-Manganese Dioxide Coin Battery (ML 1220 - Rechargeable) of diameter 12.5mm and height 2.0mm. The Battery should be replaced only by authorized dealers of Matrix. End Users must not attempt to replace it. Caution: There is risk of explosion if the Battery is replaced in an incorrect manner. Please dispose-off used Batteries.
  • Page 33 When you connect external devices like telephone instruments, cables, connectors, etc., ensure that they are of standard make and good quality, so that the functioning of the system is not affected. • Matrix does not guarantee the performance of external devices that are not supplied by it. Cleaning and Maintenance •...
  • Page 34 Do not place magnetic storage media near the product. • People carrying medical implants like cardiac pacemakers are advised to maintain appropriate distance from the system. They are also advised to avoid being in the vicinity of the product for a long time. Matrix NAVAN CNX200 System Manual...

  • Page 35: Connecting To The Co Network

    NAVAN CNX208 3G2 Not Supported NAVAN CNX244 3G2 4 FXO Ports Use standard, good quality, twisted-wire pair telephone cables with RJ11 plugs to connect the FXO ports of NAVAN to the Trunk Lines from your exchange. Matrix NAVAN CNX200 System Manual...

  • Page 36: Connecting To The Mobile Network

    SIM PIN later from NAVAN when configuring the mobile port. • remove the SIM from the mobile handset. Just like mobile handsets, each Mobile Port has a unique IMEI (International Mobile Equipment Identity) number, pasted on the mobile engine. Matrix NAVAN CNX200 System Manual...
  • Page 37 At every power on of the system, it takes about 3 minutes for the Mobile ports to get registered with the network. Once registration with the mobile network is completed, the mobile port can be used. Matrix NAVAN CNX200 System Manual...

  • Page 38: Connecting To The Voip Network

    SIP Trunks are the same as SIP Accounts. A SIP Account is an account you would get from your VoIP/Internet Telephony Service Provider much like you would get an e-mail account from your Internet Service Provider. Matrix NAVAN CNX200 System Manual...
  • Page 39 For WWAN connectivity using the GSM, make sure that: • You have installed a 3G variant of NAVAN. • a SIM is present in the Mobile port. • Internet Services are activated on the SIM. Matrix NAVAN CNX200 System Manual...
  • Page 40 • For WWAN connectivity using the USB Dongle, make sure that: • You have connected a USB Dongle. • Internet Services are activated. Matrix NAVAN CNX200 System Manual...

  • Page 41: Wireless Lan (Wlan) Connectivity

    NAVAN may function as a Wireless LAN Access Point (AP) for the local network providing wireless clients with Internet and LAN access. The wireless setup requires configurations in NAVAN as well as the wireless clients. For more details, see “Configuring Wireless LAN”. Matrix NAVAN CNX200 System Manual...

  • Page 42: Connecting Single Line Telephones

    FXS ports of NAVAN. Place the SLTs, fax machine at the desired location. Terminate the cables from the FXS ports of NAVAN on the wall jacks. Connect the SLTs, Fax machine to the wall jacks. Matrix NAVAN CNX200 System Manual...

  • Page 43: Connecting Sip Extensions

    You may also register proprietary Matrix SPARSH Mobile Soft-phone Applications for Android smartphones or iPhones, with NAVAN as Extended SIP extensions. Matrix Extended IP Phones The Matrix Extended IP Phone, SPARSH VP248, takes on all the functions of EON48, the proprietary digital key phone of Matrix, except the following features: •...
  • Page 44 You may also register any SIP device (Extended IP Phones/Mobile Soft-phone clients or Open SIP phones) on the public network as SIP Extension. In which case, configure Port Forwarding for SIP and RTP on the Router. Matrix NAVAN CNX200 System Manual...
  • Page 45 Connect Extended IP Phone or any Open SIP Phone to the LAN Switch. • You may also register any SIP device (Extended IP Phones/Mobile Soft-phone clients or Open SIP phones) on the public network as SIP Extension. Matrix NAVAN CNX200 System Manual...
  • Page 46 Use the mounting template to drill holes of appropriate size and distance. Fix the screw grips in the holes you drilled. • Fix two screws in the holes on the wall. Ensure that they are aligned with the Keyhole Slots 1 and 2. Matrix NAVAN CNX200 System Manual...
  • Page 47 • When you mount the phone on a desk, • You can attach the Foot Stand in two ways as illustrated below. Foot Stand attached at 30° Angle Matrix NAVAN CNX200 System Manual...
  • Page 48 If you want to use a Headset (not supplied) with your phone, you may plug any standard stereo headset with 2.5mm single connector into the headset jack with the symbol on the left side panel of the phone, as illustrated in the figure below. Matrix NAVAN CNX200 System Manual...
  • Page 49 If you want to use Power over Ethernet (PoE), ensure that your LAN supports PoE. Supply power through an 802.3af connection on the LAN Port of the phone. Do not connect the Adaptor. 7. The SPARSH VP248 does not have a power switch. Matrix NAVAN CNX200 System Manual...
  • Page 50 S e l e c t t h e f i r m w a r e S t a n d a r d S I P E x t e n d e d S I P Matrix NAVAN CNX200 System Manual...
  • Page 51 If you want to change the Network Settings, press the Enter key. Detailed instructions for changing the Network Settings of the phone are provided at the end of this topic. See “Network Settings” at the end of this topic. Matrix NAVAN CNX200 System Manual...
  • Page 52 Extended IP Phone - SPARSH VP248. M o n 2 0 D E C 1 6 : 5 8 3 0 3 R e c e p t i o n 2 Matrix NAVAN CNX200 System Manual...
  • Page 53 You must press the Enter Key to select Yes and access network settings. When the phone is making Network discovery, downloading configuration files, attempting registration. Then you must press the Enter Key to access network settings. Matrix NAVAN CNX200 System Manual...
  • Page 54 G a t e w ay A d d r es s • Use the Down/Up key to reach the desired network parameter and press Enter key to select and change the settings. • You can configure all network parameters described below, except the MAC Address. Matrix NAVAN CNX200 System Manual...
  • Page 55 If you select DNS Server as Static, enter the DNS Domain Name here. DNS Domain Name is optional. PPPoE User ID • If you have selected PPPoE as Connection Type, you must enter the User ID provided to you by your Internet Service Provider. Matrix NAVAN CNX200 System Manual...
  • Page 56 Quality of Service (QoS) on Layer2 is referred to as Class of Service (CoS) which is defined by IEEE 802.1P. Matrix NAVAN CNX200 System Manual...
  • Page 57 PCAP Trace on the phone, see “PCAP Trace”. MAC Cloning If you require cloning of the MAC Address, configure the following: • Select Enable?. • In Enter Clone MAC Address, enter the address you wish to clone. Matrix NAVAN CNX200 System Manual...
  • Page 58 S. PORT: The SPARSH Port of the NAVAN. • DOMAIN: The Domain Name assigned to the phone. • 802.1x Authentication: The 802.1x authentication status is displayed—Success, Failure, Authenticating or Disabled. • FIRM: The version of the current Firmware of the phone. Matrix NAVAN CNX200 System Manual...
  • Page 59 • When you mount SPARSH VP310 on a wall, • Use the mounting template to drill holes of appropriate size and distance. • Fix the screw grips in the holes you drilled. Check for availability. Matrix NAVAN CNX200 System Manual...
  • Page 60 • When you mount the phone on a desk, you can attach the Foot Stand in two ways as illustrated in the following. Foot Stand attached at 35° Angle Matrix NAVAN CNX200 System Manual...
  • Page 61 If you want to use a Headset (not supplied) with your phone, you may plug a headset with a 3.5 mm single connector into the headset jack headset jack with the symbol on the left side panel of the phone, as illustrated in the figure above. Matrix NAVAN CNX200 System Manual...
  • Page 62 When you power the phone, the boot process will be initiated in the following sequence. • All keys with LED, including the Speaker key, and the Ringer LED, will glow. 10. The SPARSH VP310 does not have a power switch. Matrix NAVAN CNX200 System Manual...
  • Page 63 If you want to change the Network Settings, press the Enter key. Detailed instructions for changing the Network Settings of the phone are provided at the end of this topic. See “Network Settings” at the end of this topic. Matrix NAVAN CNX200 System Manual...
  • Page 64 To move the cursor and scroll through the menu and submenu options, use the following navigation keys on your phone. • The Enter key to make a selection or to complete an action. Matrix NAVAN CNX200 System Manual...
  • Page 65 • You can configure all network parameters described below, except the MAC Address. Connection Type • Select the Connection Type as DHCP, PPPoE or Static according to the IP Addressing scheme of your network. Matrix NAVAN CNX200 System Manual...
  • Page 66 If you select DNS Server as Static, enter the DNS Domain Name here. DNS Domain Name is optional. PPPoE User ID • If you have selected PPPoE as Connection Type, you must enter the User ID provided to you by your Internet Service Provider. Matrix NAVAN CNX200 System Manual...
  • Page 67 Quality of Service (QoS) on Layer2 is referred to as Class of Service (CoS) which is defined by IEEE 802.1P. Matrix NAVAN CNX200 System Manual...
  • Page 68 PCAP on the phone. The phone captures up to 1 MB of packets. For more information and for instructions on how to use PCAP Trace on the phone, see “Using PCAP Trace for Matrix SPARSH VP310 Extended IP Phone”. MAC Cloning If you require cloning of the MAC Address, configure the following: •...
  • Page 69 802.1x Authentication: The 802.1x authentication status is displayed—Success, Failure, Authenticating or Disabled. • FIRM: The version of the current Firmware of the phone. • UBOOT: The UBOOT release date. • KERNEL: The KERNEL release date. Matrix NAVAN CNX200 System Manual...
  • Page 70 Connecting SPARSH VP330 as Extended SIP Extension SPARSH VP330 You are recommended to complete the following steps before connecting Extended Matrix to NAVAN: • Decide the location where you want to place SPARSH VP330 within your LAN. • By Default, in SPARSH VP330, the Connection Type selected is DHCP.
  • Page 71 Push the handset wall mount tab upwards to remove it from the slot. Rotate it 180 degrees clockwise and push it downwards into the slot. • When you mount the phone on a desk, you can attach the Foot Stand in two ways at 35° Angle or at 50° Angle. Matrix NAVAN CNX200 System Manual...
  • Page 72 Connect the LAN Port of SPARSH VP330 to the IP Network — A DSL Modem / Router or LAN Switch — using the Ethernet Cable. Connect the Wi-Fi USB Adapter into the USB port of the phone. You can purchase the Wi-Fi USB Adapter from Matrix as an optional peripheral device to support wireless network. •...
  • Page 73 The LCD display will light up and the following message will appear on it, as the phone boots: • The ‘Loading Extended IP Phone ...’ message appears on the phone display, while loading the application. 12. The SPARSH VP330 does not have a power switch. Matrix NAVAN CNX200 System Manual...
  • Page 74 To use WiFi for connectivity and configure its parameters. • On getting the IP Address and Server Address, the phone initiates Auto Configuration to download the configuration files from NAVAN. The ‘Configuring the phone...’ message appears on the phone. Matrix NAVAN CNX200 System Manual...
  • Page 75 On successful registration, the Home screen appears. The phone will register successfully, only if the SIP Extension parameters in NAVAN have been correctly configured as per your installation scenario. For more details, please refer the SPARSH VP330 User Guide. Matrix NAVAN CNX200 System Manual...

  • Page 76: Extended Ip Phone/Mobile Client - Operation

    Application”. Matrix SPARSH VP248 Matrix SPARSH VP248, the proprietary Extended IP Phone is a feature-rich, VoIP (Voice over Internet Protocol) phone, providing voice communication over IP network. It looks and works like any normal phone, having all the traditional phone features such as redial, speed dial, call transfer, call hold, call forward, conference, and so forth. It allows you to make and receive calls using the handset, the headset (if connected) and the speaker.
  • Page 77 Dynamic Lock • Forced Answer • Keypad Lock • Message Paging • Off-Hook Alert • Room Monitor • User Status (Presence) SPARSH VP248 does not support the following features: • Trunk Call Waiting • Hot Desking Matrix NAVAN CNX200 System Manual...
  • Page 78 Models of SPARSH VP248 at a Glance Model Feature SPARSH VP248S SPARSH VP248P Total number of keys Number of programmable keys Cap-sense keys LCD display capacity 2 lines x 24 6 lines x 24 characters characters Matrix NAVAN CNX200 System Manual...
  • Page 79 SPARSH VP248P Touch Keys Touch screen operation LCD with backlight Headset Interface Ringer Lamp (LED) Speaker Phone Full duplex Full duplex SPARSH VP248S 2 lines and 24 characters LCD display, full duplex, cap-sense feature keys. Matrix NAVAN CNX200 System Manual...
  • Page 80 Double (400ms ON, 200ms OFF, 400ms ON, 2000ms OFF) Alarm Long, fast (1500ms ON, 500ms OFF) Auto Redial Call Long, very slow ( 2000ms ON, 4000ms OFF) Auto Call Back Call Short, slow (750ms ON, 2250ms OFF) Matrix NAVAN CNX200 System Manual...
  • Page 81 Hold These keys are programmable. However, as you cannot change the labels avoid programming these keys. Refer the Phone Key Settings under, “Configuring Matrix Extended Phone Settings using Jeeves” topic for instructions on programming these keys. Direct Station Selection (DSS) Keys These are 16 programmable keys that can be assigned to Stations and Trunks and important or frequently accessed features of NAVAN.
  • Page 82 Refer the Phone Key Settings under, “Configuring Matrix Extended Phone Settings using Jeeves” topic for instructions on programming these keys. DSS Key LEDs Each DSS key is equipped with an LED which glows to indicate the status of the Trunk/Extension or Feature assigned to it.
  • Page 83 “+” (plus): This is the increase key, to raise the volume of speech while talking or to increase the Ringer volume, when the phone is ringing. • “-” (minus): This is the decrease key, to lower the volume of speech while talking or to decrease the Ringer volume when the phone is ringing. Matrix NAVAN CNX200 System Manual...
  • Page 84 Phone Settings using Jeeves”. Matrix Extended IP Phone - SPARSH VP248 Key Template (default) By using Key Templates you can prepare and assign common key maps to all or as many Extended IP Phones as you want, at one go.
  • Page 85 When you are in an on-going conversation and there is a second incoming call, SPARSH VP248 will indicate the second incoming call. The second call indication depends on the type of Ringer Mode selected by you. Matrix NAVAN CNX200 System Manual...
  • Page 86 For detailed instructions on how to configure SPARSH VP248, see “Configuring Matrix Extended Phone Settings using Jeeves”. Operating SPARSH VP248 Please refer the EON8_310_SPARSH VP248_310 User Guide for instructions on operating the features of NAVAN. Matrix NAVAN CNX200 System Manual...
  • Page 87 • Power over Ethernet (IEEE 802.3af) • 12 DSS/BLF Keys for Feature, Line, Extension • Message Wait and Ringer Lamp • 3.5mm Headset Connectivity • Adjustable Desk Stand • Plug & Play Check for availability. Matrix NAVAN CNX200 System Manual...
  • Page 88 The LCD display of SPARSH VP310 is backlit. The LCD backlight can be turned on and off as well as adjusted for contrast and brightness from the Phone Settings of the SPARSH VP310 Phone Menu. Ringer LED Matrix NAVAN CNX200 System Manual...
  • Page 89 Feature Keys There are 9 Feature keys assigned to important or frequently accessed features of NAVAN. Sr.No. Feature icon Description Voice Mail Single Color - Blue Mute Single Color - Blue Hold Single Color - Blue Matrix NAVAN CNX200 System Manual...
  • Page 90 The key assigned to the The key assigned to the The key assigned to the Extension you are in speech Extension you have kept on Extension you are calling or with. hold. from which you are being called. Matrix NAVAN CNX200 System Manual...
  • Page 91 Thus the LEDs of the DSS keys function only if the LED is relevant for the feature/ function assigned to the keys, and otherwise remain inactive for example, Raid, Interrupt Request, Barge-In, Last Caller Recall. Matrix NAVAN CNX200 System Manual...
  • Page 92 You can also program any of the DSS keys to function as the Headset key. For instructions on programming the key, see “Phone Key Settings” under “Configuring Matrix SPARSH VP310 - Extended IP Phone as SIP Extension”. Key Maps As SPARSH VP310 may be the extension of the Operators and Executives in an enterprise to meet the varied requirements of each user group, these key maps can be customized to match the exact requirement of individual users.
  • Page 93 Matrix Extended IP Phone, SPARSH VP310 Key Template (default) By using Key Templates you can prepare and assign common key maps to all or as many Extended IP Phones as you want, at one go. NAVAN also offers the flexibility to personalize the Key Maps of each Extended IP Phone, instead of using the Key Templates.
  • Page 94 Call Waiting Tone is played and the Call Waiting Tone is played and the displays the Caller ID of the displays the Caller ID of the displays the Caller ID of the station/trunk. station/trunk. station/trunk. Matrix NAVAN CNX200 System Manual...
  • Page 95 NAVAN. Matrix SPARSH VP330 SPARSH VP330, the next generation feature rich SIP phone of Matrix with an intuitive GUI (Graphical User Interface) based touch-screen. It provides you an easy way of managing your communication needs to meet the day to day business requirements. Designed to change the way you communicate and collaborate, SPARSH VP330 delivers a seamless communication experience that is convenient and ready to use in real time, so that you can focus on the task in hand.
  • Page 96 Wi-Fi network and offers flexibility to work from anywhere in the office. If your installation setup does not meet the requirements of suitable wired Ethernet connectivity due to any reason, then you can connect the compatible Wi-Fi Adapter supplied by Matrix to the USB port to register and use the phone.
  • Page 97 Front View Ringer LED LCD Screen Fixed Function Keys DSS (Direct Station Selection) Keys Digit Keys/ Dial pad Keys Volume Up Key/ "+" Key Speaker Key Volume Down Key/ "-" Key Handset Matrix NAVAN CNX200 System Manual...
  • Page 98 Bottom View USB Port for Wi-Fi Adapter PC Port LAN Port Power Port Left Side View   RJ11 Headset Port Headset Port Handset Port Matrix NAVAN CNX200 System Manual...
  • Page 99 Single Color - Blue Headset Single Color - Blue Hold Conference Transfer It is not possible to re-label these feature keys, hence it is recommended that you do not change the default features assigned to these keys. Matrix NAVAN CNX200 System Manual...
  • Page 100 Waiting Tone is played after the expiry of the Ring Delay Timer. expiry of the Ring Delay Timer. expiry of the Ring Delay Timer. Ringer Mode - Silent display the Caller ID of the station/trunk. he LCD will Matrix NAVAN CNX200 System Manual...
  • Page 101 Make sure the phone in which you install Matrix SPARSH MS, runs on Android V2.2 or later if you are using Android devices.
  • Page 102 • Cost Effective Calling: If you are using the enterprise Wi-Fi network to register Matrix SPARSH MS with the NAVAN; calls made from the application will be almost free. Even if you are using the application via 3G network during roaming, external calls can be made using the NAVAN trunks which reduces mobile calling and roaming charges.
  • Page 103 Make sure the phone/tablet in which you install Matrix SPARSH M2S, runs on Android V2.2 or later if you are using Android devices.
  • Page 104 Auto Attendant. • Cost Effective Calling: If you are using the enterprise Wi-Fi network to register Matrix SPARSH M2S with the NAVAN; calls made from the application will be almost free. Even if you are using the application via 3G network during roaming, external calls can be made using the NAVAN trunks which reduces mobile calling and roaming charges.
  • Page 105 For detailed instructions to install SPARSH M2S in iPhones, refer the Matrix SPARSH M2S iPhone Application User Guide. Configuring SPARSH M2S For detailed instructions on how to configure SPARSH M2S in NAVAN, see “Configuring Matrix Extended Phone Settings using Jeeves”.

  • Page 106: Installing The Voice Mail System

    9,999 seconds. By default, the Maximum Message Length for each Mailbox is set to 15 seconds. Matrix provides a 4GB Pen Drive storage for VMS. The Pen Drive supports 72 hours of recording. This Pen Drive is factory fitted within NAVAN.

  • Page 107: Starting Up Navan

    SIM is present but not registered to the 1s On and 1s Off network SIM is Registered and Idle Continuous Fast Blinking Call is present 100ms On and 100ms SIM absent or module not detected Matrix NAVAN CNX200 System Manual...
  • Page 108 Data transfer is going on 100ms On and 100ms Dongle is not connected a.Note: If the SYS (System Status) LED is fast blinking for more than 3 minutes, contact MATRIX Technical Support. • Mobile Ports take about 3 minutes to get registered with the network.

  • Page 109: Configuration Modes

    The System Administrator may be the operator or receptionist, or any one responsible for the operation and maintenance of the system. The access to SA mode may be protected by means of a password, referred to as the SA password in this document. Matrix NAVAN CNX200 System Manual...

  • Page 110: Configuration Tools

    A web-based graphic user interface (GUI), called Jeeves. • A telephone (specific parameters only). Each of these is explained in detail later in this chapter. NAVAN can be configured both, 'on site' and from a remote location without its functioning being affected. Matrix NAVAN CNX200 System Manual...

  • Page 111: System Configuration Using The Web-Based Gui

    System Configuration using the Web-based GUI NAVAN provides a Graphic User Interface (GUI), Jeeves, the proprietary web-based configuration software of Matrix. It is an HTTP server built into the NAVAN. Jeeves allows system configuration at three levels: Admin, System Engineer and System Administrator. All these levels are protected by Admin, SE and SA password respectively.
  • Page 112 Four persons can simultaneously login and change system settings from the SA mode. Accessing Jeeves To access Jeeves, you will need to connect a computer to NAVAN. You may connect a standalone computer to NAVAN or grab any computer connected in the LAN as NAVAN. Matrix NAVAN CNX200 System Manual...
  • Page 113 Make sure a web-browser, either Internet Explorer 9 and later or Mozilla Firefox 14 and later, is installed on the computer. • Open the browser (Mozilla Firefox) on the computer. • Enter the default IP address 192.168.2.56 of the Ethernet LAN Port NAVAN in the address bar of the browser. Matrix NAVAN CNX200 System Manual...
  • Page 114 From the Login as box, select the login mode you want to enter: Admin, System Engineer or System Administrator. • Enter the Admin, SE or SA Password for the Login mode you selected. • Click Login button. Matrix NAVAN CNX200 System Manual...
  • Page 115 Click on the graphical icons of the respective parameter you wish to configure. • Change the settings to the desired values, and click Submit to save. • To exit the Admin configuration mode, click Logout on the top of the page. Matrix NAVAN CNX200 System Manual...
  • Page 116 Click the link of the desired parameter. The page of the respective parameter opens. • Change the settings on the page to the desired values, and click Submit button to save. • To exit the SE configuration mode, click the Logout on the top of the page. Matrix NAVAN CNX200 System Manual...
  • Page 117 After you click the main tab, its sub-links appear on the left navigation bar. From the SA mode, you can, • Click the link of the desired Feature to open the page. • Configure the feature and click Submit button to save changes. Matrix NAVAN CNX200 System Manual...
  • Page 118 To exit the SA mode, click Logout on the top of the page. Matrix NAVAN CNX200 System Manual...

  • Page 119: System Configuration Using Telephone

    The Prefix string in the SA Command (1072) can be changed by the System Engineer. However, the command strings of the SA Command (001 in the above example) cannot be changed. The command for entering SA mode (1#92) is also non-configurable. See the topic “Access Codes”. Matrix NAVAN CNX200 System Manual...
  • Page 120 SA password is entered incorrectly. If the facility 'Allow SA Commands' is enabled in the Class of Service of the extension you are using, you can skip this step and directly dial the SA Command (1072-<Command String>). Matrix NAVAN CNX200 System Manual...
  • Page 121 You can also exit the SA mode before the SA Mode Timer expires by dialing this command. If the SA Mode Timer is set to 000 minutes, you can exit the SA mode only by dialing the command 1#92. The SA Mode Timer can also be configured from the SA pages of Jeeves. Matrix NAVAN CNX200 System Manual...
  • Page 122 Matrix NAVAN CNX200 System Manual...

  • Page 123: Configuring Navan

    On successful login, you reach the Home page. using Jeeves: There are two ways to do the system configuration • Using the Wizard. A special configuration Wizard will lead you logically, step-by-step through the configuration of the various parameters. Matrix NAVAN CNX200 System Manual...

  • Page 124: Using The Wizard

    Submit. Using Selective Configuration You can choose the parameters you want to configure, and the order in which you want to configure. To do this, • Click the desired parameters tab. Matrix NAVAN CNX200 System Manual...
  • Page 125 Read on for instructions to configure the various Data and Voice parameters using the links in the following chapters. Matrix NAVAN CNX200 System Manual...
  • Page 126 To intimate the system administrator about the system generated notification messages, NAVAN displays a Notification icon on Jeeves in System Engineer login mode. • This icon is displayed only when there is any pending notification(s). The Notification icon shows the number of pending notifications. Matrix NAVAN CNX200 System Manual...
  • Page 127 Once you read the notification(s), you may cancel the notification message(s) by clicking the red cross button beside the selected message. The steps described above are for System Engineer Mode. To log in as Admin to configure NAVAN, refer the Powerpoint presentation CD provided with the manual. Matrix NAVAN CNX200 System Manual...
  • Page 128 Matrix NAVAN CNX200 System Manual...

  • Page 129: Configuring Matrix Navan For Data Applications

    If you want to use Ethernet WAN for the Internet connectivity, under Active WAN set Ethernet WAN as the first priority. You must configure the following parameters of your Ethernet WAN as per the details provided to you by your Service Provider: Log into Jeeves as System Engineer. Matrix NAVAN CNX200 System Manual...
  • Page 130 IP Address: Enter the IP Address as provided by your Service Provider, to be assigned to the WAN Port. • Subnet Mask: Enter the Subnet Mask as provided by your Service Provider, to be assigned to the WAN port. Default: /24(255.255.255.0). Matrix NAVAN CNX200 System Manual...
  • Page 131 USB Dongle. You can either configure the connectivity manually or using APN Settings Depends on the variant of NAVAN. This option will be available only if your variant has a 3G Mobile Port. Matrix NAVAN CNX200 System Manual...
  • Page 132 MTU size (bytes): Configure the MTU size (in bytes) as provided by your Service Provider. If not sure, do not change the default value since it will suffice your requirements in most of the cases. Matrix NAVAN CNX200 System Manual...
  • Page 133 Selecting/Changing the Active WAN By default, the WAN connectivity is set as Ethernet WAN. You can set it as per your installation scenario. You can select— Ethernet WAN, GSM/UMTS Channel or GSM/ UMTS Dongle as the first priority. Matrix NAVAN CNX200 System Manual...
  • Page 134 The system will first use the type of WAN connection set as Priority 1. This will also be set as the default connection type for the WAN Port. In case, the current priority is unavailable, the system will check the next priority, only if Fallback is enabled. Priority 4 depends on your product variant. Matrix NAVAN CNX200 System Manual...
  • Page 135 This is the Domain that is handled by the system. If the Domain Name is configured the system will use the configured Domain Name in SIP messages. If the Domain Name is not configured the system will use WAN/LAN IP Address in the SIP messages. Matrix NAVAN CNX200 System Manual...
  • Page 136 Once the IP Address of the system is updated in the Dynamic DNS, any user on the IP network can reach the system using the host name/domain of the system. NAVAN supports Dynamic DNS client of the Service Provider Dynamic DNS.org. To use this service, you must first register with DynDNS.org, and then do the following: Matrix NAVAN CNX200 System Manual...
  • Page 137 • Select the Authentication Type. You may select Basic or URL. • If you select Basic, then you need to provide the Username and Password for your account created with the DDNS Service provider. Matrix NAVAN CNX200 System Manual...
  • Page 138 Enter the Timer (days) after which you want the system to update its IP Address. By default, Timer is 7 days. To manually update the IP Address of system in the DDNS Server, whenever required, click the Update Manually button. Click Submit to save. Matrix NAVAN CNX200 System Manual...
  • Page 139 Enter the Clone MAC Address. Click Submit to save the settings. Viewing the Network Status To view the WAN Port Status, • Click the LAN & WAN tab. • On the left navigation bar, click the Status link. Matrix NAVAN CNX200 System Manual...
  • Page 140 • Click the Network link. You can also view the WAN Port Status by clicking the Status tab. See “Network Status”. Matrix NAVAN CNX200 System Manual...

  • Page 141: Configuring The Ethernet Lan Port

    Configuring the Ethernet LAN Port Matrix NAVAN supports 8 Ethernet LAN Ports. The purpose of LAN port is to connect desktop computers, laptops or IP Phones for Voice and Data applications. Configuring General Settings Log into Jeeves as System Engineer.
  • Page 142 DHCP client in LAN. DHCP Options DHCP is a client-server protocol that dynamically allocates IP Addresses to the client machines. DHCP Options are not applicable to VPN Clients. Click DHCP Options to expand. Matrix NAVAN CNX200 System Manual...
  • Page 143 To delete an entry, select check box of the respective entry/entries and click Delete. IP Address Reservation If you want to assign fixed IP Address to certain DHCP clients, you must configure the following parameter: Click IP Address Reservation to expand. Matrix NAVAN CNX200 System Manual...
  • Page 144 To delete an entry, select check box of the respective entry/entries and click Delete. Viewing Status To view the LAN Port Status, • Click the LAN & WAN tab. • On the left navigation bar, click the Status link. • Click the Network link. Matrix NAVAN CNX200 System Manual...
  • Page 145 You can also view the LAN Port Status by clicking the Status tab. See “Network Status”. Similarly, to view the DHCP Status, • Click the LAN & WAN tab. • On the left navigation bar, click the Status link. • Click the DHCP link. Matrix NAVAN CNX200 System Manual...
  • Page 146 You can also view the DHCP Status by clicking the Status tab. See “DHCP” Matrix NAVAN CNX200 System Manual...

  • Page 147: Switch Settings

    Select 10mpbs if you want the link speed for communication between this LAN port and the device connected to be 10mpbs. Link Speed is the speed used for communication (data transfer) by the devices, connected in LAN. Matrix NAVAN CNX200 System Manual...
  • Page 148 Half Duplex mode allows only one data transmission at a time, that is, only one port can transmit the data, the other port receives it. Full Duplex mode allows transmission of data packets from both the ends at the same time (two communication chan- nels are used). Matrix NAVAN CNX200 System Manual...

  • Page 149: Multi Vlan

    To do that, you must enable Multi-VLAN on Ethernet WAN and configure the VLANs (on the Sub Interfaces) corresponding to the required VLAN tags according to which the packets will be distributed by the service provider’s switch. Refer the example diagram below which displays a typical scenario for Multi VLAN implementation. Matrix NAVAN CNX200 System Manual...
  • Page 150 VLAN Interface. It enables to tag packets destined for specific destination address to This is primarily important if destination IP address is not in the same subnet of Multi-VLAN interface IP. Matrix NAVAN CNX200 System Manual...
  • Page 151 Assign VLAN Tag on Default WAN check box. Click Submit to save the settings. This is the tag value i.e. 802.1Q tag which the Ethernet port will add to the MAC layer when packets are sent through the default Ethernet WAN interface. Matrix NAVAN CNX200 System Manual...
  • Page 152 Address, Primary DNS Address and Secondary DNS Address as provided by your service provider. • If the selected Connection Type is DHCP, you must select the Get DNS Automatically check box or configure the Primary DNS Address and Secondary DNS Address manually as instructed by your Matrix NAVAN CNX200 System Manual...
  • Page 153 Click the LAN & WAN tab. • On the left navigation bar, click the Status link. • Click the Multi-VLAN link. You can also view the Multi-VLAN Status by clicking the Status tab. See “Network Status”. Matrix NAVAN CNX200 System Manual...

  • Page 154: Static Routing

    NAVAN is further connected to Routers A, A1 and A2 with Gateway IP Address: 192.168.1.1, 192.168.1.2 and 192.168.1.3 respectively in its private network. These routers are further connected to the public network. Network B is connected behind the Router B (Public IP Address: 115.118.161.163). Similarly, Network C is connected Matrix NAVAN CNX200 System Manual...
  • Page 155 In order to route the packets through VLAN interfaces, Multi-VLAN interfaces should be configured first. For more details, refer “Multi VLAN”. Configuring Static Routing Table Log into Jeeves as System Engineer. Click the LAN & WAN tab. Matrix NAVAN CNX200 System Manual...
  • Page 156 In Gateway Address, enter the IP Address of the router (gateway) which you want to use to communicate with the other network when VLAN Interface is selected as Default WAN. • Click Submit to save the details. The entry appears in the Static Routing table. Matrix NAVAN CNX200 System Manual...
  • Page 157 To edit any static route, select the respective check box and click the Edit button to do the required modifications. To delete any static route from the list, select the respective check box and click the Delete button. The Static Routing Table allows you to configure maximum 10 entries. Matrix NAVAN CNX200 System Manual...
  • Page 158 Matrix NAVAN CNX200 System Manual...

  • Page 159: Configuring Wireless Lan

    Wi-Fi (Wireless Fidelity) is a local area wireless technology that allows an electronic device to exchange data or connect to the internet. Matrix’s NAVAN operates as an Access Point and allows the wireless devices to get registered with it. You can register a maximum of 48 Wi-Fi users or devices with NAVAN and access it’s network.
  • Page 160 Configuring the Wi-Fi parameters • Log into Jeeves as System Engineer. • Click the Wireless LAN tab. • On the left navigation bar, click the Wi-Fi Settings link. Matrix NAVAN CNX200 System Manual...
  • Page 161 • In the Network SSID, enter the network name that should be displayed on the client device while it attempts to connect with it. By default, it is MATRIX-NAVAN. It can be a maximum of 32 ASCII characters. • Clear the SSID Broadcast check box to disable the broadcasting of your SSID name to other devices in the network.
  • Page 162 If you select Open, the Access Point encrypts the packets using WEP key authentication, the client decrypts the data but the password is not shared in the media. If you select Shared Key, the WEP key is shared in the media, compared or authenticated and then used. Matrix NAVAN CNX200 System Manual...
  • Page 163 In Personal Identification Number (PIN) method, you need to enter the same PIN which is displayed at the new wireless client device you want to connect with NAVAN. • For WPS to work, • Network SSID must be enabled. • Encryption type must be WPA/WPA2. Matrix NAVAN CNX200 System Manual...
  • Page 164 You can either allow or deny the access to Wi-Fi connectivity of the devices by configuring their MAC Addresses in the Wi-Fi MAC Filter Table. You can configure the Allowed and Denied lists of Wi-Fi Clients for both: Network SSID and Guest SSID seperately. Matrix NAVAN CNX200 System Manual...
  • Page 165 Denied MAC Address column. • You can assign a Name to the MAC Address of each device for easy identification. • Click Submit. • Similarly, configure the Allowed and Denied MAC Address Lists for the Guest SSID. Matrix NAVAN CNX200 System Manual...
  • Page 166 Wi-Fi Clients can connect with NAVAN after you complete configuring the Basic Settings and by using the default values of the Advanced Settings. Change the parameters of the Advanced Settings only if you have in-depth knowledge of Wi-Fi functionality and only if necessary. Matrix NAVAN CNX200 System Manual...
  • Page 167 After you have completed the set up and configuration for your WiFi, follow steps: • On the left navigation bar, Click Status. • Click Wireless LAN. The details of the connected Wi-Fi devices and the number of clients connected are displayed. For further details, See “Wireless LAN”. Matrix NAVAN CNX200 System Manual...
  • Page 168 To verify the Wi-Fi connectivity of all the Clients, from any wireless device try to access another device in your LAN network (only for trusted clients connected using the Network SSID) or browse the Internet. Matrix NAVAN CNX200 System Manual...

  • Page 169: Configuring Vpn

    A VPN is composed of two parts: VPN Server and VPN Client. VPN Server: It is a machine (host) that accepts connections from VPN Clients. A VPN Server provides remote access connections or router-to-router (Site-to-Site) VPN connections. Matrix NAVAN CNX200 System Manual...
  • Page 170 VPN Client: Any remote user who wants to connect to the VPN Server to access its network, becomes its VPN Client. A VPN Client requires either a dial-in modem or a dedicated connection to the Internet. Matrix NAVAN serves as both VPN Server as well as VPN Client. Types of VPN There are two common types of VPN: Remote Access VPN and Site-to-Site VPN.
  • Page 171 • Reduces the cost and time of travelling for the remote users. • Data Confidentiality. • Reliability of connection with no hindrance as well as receiving the same quality, even during maximum simultaneous connections. Matrix NAVAN CNX200 System Manual...

  • Page 172: Setting Up Navan For Vpn Connection

    Enter the IP Address of the internal hosts located behind your LAN network which will be allowed to the remote user (Client). This is applicable for IPSec only. Configure the advanced parameters for the respective protocols. Matrix NAVAN CNX200 System Manual...
  • Page 173 For more details about the set up and configuration of NAVAN as a Server as well as a Client for different protocols, refer the respective protocol’s topic: • “PPTP” • “L2TP over IPSec” • “IPSec” • “SSL (Open VPN)” Matrix NAVAN CNX200 System Manual...

  • Page 174: Creating Vpn Clients On The Remote Sites Using Windows Os

    Open the Windows Control Panel, select the Network Connections item in Control Panel. A list of existing dial-up and LAN connections will appear. Choose the Create a new connection item from the left-hand side of the window as shown below. Matrix NAVAN CNX200 System Manual...
  • Page 175 On the Network Connection Type page of the Windows XP New Connection wizard, select the Connect to the network at my workplace option from the list as shown below, and click Next. Select the Virtual Private Network connection option as shown below, and click Next. Matrix NAVAN CNX200 System Manual...
  • Page 176 In the Company Name, enter a descriptive name for the connection. This name will be displayed in Network Connections. Click Next. Matrix NAVAN CNX200 System Manual...
  • Page 177 If you want the created connection to be for your use only and saved in your user account then select My use only. If you want that anybody who logs in to this computer can use this connection, then, select Anyone’s use. Click Next. Matrix NAVAN CNX200 System Manual...
  • Page 178 When you click Finish, a Connect dialog appears. First, click Properties button to view its properties. In PPTP Connection Properties window, click Networking tab. In Type of VPN, select the type of protocol and click OK. Matrix NAVAN CNX200 System Manual...
  • Page 179 In the Internet Protocol (TCP/IP) properties, select Obtain an IP address automatically and Obtain DNS server automatically. Matrix NAVAN CNX200 System Manual...
  • Page 180 Allow these protocols, as provided by your NAVAN. • Select PAP protocol, if No encryption is required type of data encryption is selected. • Select CHAP protocol if Optional encryption type is selected. Matrix NAVAN CNX200 System Manual...
  • Page 181 Me Only if you want to restrict the use of this VPN connection to the current user only. Select Anyone who uses this computer to enable any user of this computer to use the connection. Matrix NAVAN CNX200 System Manual...
  • Page 182 Allow these protocols, as provided by your Server. • Select PAP protocol, if No encryption is required type of data encryption is selected. • Select CHAP protocol if Optional encryption type is selected. Matrix NAVAN CNX200 System Manual...
  • Page 183 You must select Microsoft CHAP Version 2 protocol along with CHAP, if Require encryption or Maximum Strength encryption type of data encryption is selected. Click OK. Click IPSec Settings button. This opens the IPSec Settings window. Matrix NAVAN CNX200 System Manual...
  • Page 184 Select the Use pre-shared key for authentication check box to enable the Key field. In Key, enter the pre-shared authentication key for IPSec provided by your Server. Click Networking tab and in Type of VPN field, select L2TP IPSec VPN. Matrix NAVAN CNX200 System Manual...
  • Page 185 Select Me Only if you want to restrict the use of this VPN connection to the current user only. Select Anyone who uses this computer to enable any user of this computer to use the connection. Matrix NAVAN CNX200 System Manual...
  • Page 186 To create an Open VPN SSL Client on any remote device (any Operating System), The VPN Client who wants to get connected to NAVAN, must first install a SSL tool available in market, namely Open VPN GUI. The tool is available on the website: openvpn.net. Matrix NAVAN CNX200 System Manual...
  • Page 187 Create a new config file with an extension of “.ovpn”. Select the config file which you just created and either double click to open it or right click and click Open. For example, here, openvpn-client.ovpn is the sample file. Matrix NAVAN CNX200 System Manual...
  • Page 188 The openvpn-client.ovpn config file appears as below. As instructed in the below config file, configure all the required parameters as provided to you by your Server (NAVAN). Matrix NAVAN CNX200 System Manual...
  • Page 189 The virtual interface used: Tun Your Remote Server’s IP Address CA Certificate or Chain Name of the Certificate Private Key of the Certificate Your’s (Client’s) Port Number Type of Transport Protocol used Idle Timeout Timer Dead Peer Detection Matrix NAVAN CNX200 System Manual...
  • Page 190 Open the userpass.txt file which you just created. Write the Username in the first line and Password in the second as provided to you by your Server in this “.txt” file and save it. This is fetched automatically. Matrix NAVAN CNX200 System Manual...
  • Page 191 First, if any default IPSec Policy is not created on your computer then you must configure a new IPSec Policy. NAVAN (Server) will provide you with the details/ default rule settings of the IPSec Policy. To connect with NAVAN, you must use the rule settings provided to you prior. Matrix NAVAN CNX200 System Manual...
  • Page 192 On Windows XP, go to the Control Panel > click Administrative Tools > select Local Security Policy. this opens the Local Security Settings window. Matrix NAVAN CNX200 System Manual...
  • Page 193 Click Start > select Run and type secpol.msc in the field. Click OK. This opens the Local Security Settings window. Right click on IP Security Policies on Local Computer and click Create IP Security Policy option. Matrix NAVAN CNX200 System Manual...
  • Page 194 This opens IP Security Policy Wizard window. Click Next. In Name, type a name for the IP Security Policy. Click Next. Matrix NAVAN CNX200 System Manual...
  • Page 195 Select the Activate the default response rule check box and click Next. Click Next. Select Edit properties check box and click Finish. This completes the configuration of the IPSec Policy. Matrix NAVAN CNX200 System Manual...
  • Page 196 Select the available IPSec Policy and right click on it. Select the Properties right click option. This opens the Properties window. Clear the <Dynamic> check box if it is selected and click Add to add a new rule. Matrix NAVAN CNX200 System Manual...
  • Page 197 A Security Rule Wizard window opens up. Click Next. Select The tunnel endpoint is specified by this IP address option and enter the IP Address of the remote device (Server) with which you want to get connected. Click Next. Matrix NAVAN CNX200 System Manual...
  • Page 198 Select the Authentication Method as provided to you by your Server. If Pre-shared key is used as authentication then select Use this string to protect the key exchange (preshared key) option and enter the key in the box. Click Next. Matrix NAVAN CNX200 System Manual...
  • Page 199 Select the IP Filter List, as provided by your Server; to which this security rule will get applied. Click Next. Select Permit as the filter action for this rule and click Next. Matrix NAVAN CNX200 System Manual...
  • Page 200 The newly created IPSec rule gets listed in the Client Properties window as shown below. Now, select the rule and click Edit to configure all the rule parameters as provided to you by your Server for the selected IPSec Policy. Matrix NAVAN CNX200 System Manual...
  • Page 201 In the IP Filter List tab of the Edit Rule Properties window, select the IP Filter list (if not selected) as provided by your Server, whose network traffic will be affected by the rule. Matrix NAVAN CNX200 System Manual...
  • Page 202 Click Edit. The Filter Properties window opens. In the Source Address drop down list, select A specific IP Subnet and specify your IP Address and Subnet Mask in the respective boxes. Similarly, in Destination Address, select the required option as provided by your Server. Matrix NAVAN CNX200 System Manual...
  • Page 203 Click Protocol tab and select Any as protocol type. Click OK to save the Filter properties for the selected IP Filter. Go to the Filter Action tab and select the Filter Action from the list. Go to the Connection Type tab and select the network connection type as per your setup and requirement. Matrix NAVAN CNX200 System Manual...
  • Page 204 Go to the Tunnel Setting tab and select The tunnel endpoint is specified by this IP address option (if not selected) and enter the IP Address of the Server, as provided; with which you want to get connected. Matrix NAVAN CNX200 System Manual...
  • Page 205 Select the IPSec Policy and right click to view the right click options. Select Assign option to assign this IPSec Policy and enable the IPSec Settings to this workstation. Thus, the IPSec VPN Connection is done successfully. Matrix NAVAN CNX200 System Manual...
  • Page 206 Open the Windows Control Panel, then select the Network and Sharing Centre item in Control Panel. A list of existing dial-up and LAN connections will appear. Click Set up a new connection or network option as shown below. Matrix NAVAN CNX200 System Manual...
  • Page 207 Select Connect to a workplace option in this window and click Next. Select the type of connection to connect to the workplace. Select Use my Internet Connection (VPN) to connect using VPN Connection. Matrix NAVAN CNX200 System Manual...
  • Page 208 In Destination name, enter the desired name of the destination which you want to be displayed as icon of this new VPN connection. In Username and Password, enter your Username and Password provided to you by your Server. Click Create. Matrix NAVAN CNX200 System Manual...
  • Page 209 Select the icon of the PPTP VPN Connection which you just created and right click to view its right click options. Click Properties option to view the Properties window. Go to the Security tab. In Type of VPN drop down list, select Point to Point Tunneling Protocol (PPTP). Matrix NAVAN CNX200 System Manual...
  • Page 210 Select CHAP protocol if Optional encryption type is selected. • You must select Microsoft CHAP Version 2 protocol along with CHAP, if Require encryption or Maximum Strength encryption type of data encryption is selected. Click OK. Matrix NAVAN CNX200 System Manual...
  • Page 211 To set up an IPSec VPN connection on any remote device with Windows 7 as its Operating System, follow the below procedure: On the Start menu, click Control Panel menu. Select Administrative Tools and select Local Security Policy shortcut menu to view the Local Security Settings window. Matrix NAVAN CNX200 System Manual...
  • Page 212 On the Start menu, click Run and type secpol.msc and press Enter key. This will lead you directly to the Local Security Settings window. Right click on IP Security Policies on Local Computer and select Create IP Security Policy option to create a new IP Security Policy on your computer. Matrix NAVAN CNX200 System Manual...
  • Page 213 This opens the IP Security Policy Wizard window. Click Next. In Name, type a name for this IP Security Policy. Matrix NAVAN CNX200 System Manual...
  • Page 214 Select the Activate the default response rule (earlier versions of Windows only) check box. Select Use this string to protect the key exchange (preshared key) as the initial authentication method and enter the preshared key provided to you by your Serer (NAVAN) in the box. Click Next. Matrix NAVAN CNX200 System Manual...
  • Page 215 On the IPSec Client Policy Properties window, under Rules tab, clear the <Dynamic> check box and click Add to create a new Rule for this IP Security Policy. On the Security Rule Wizard window, click Next. Matrix NAVAN CNX200 System Manual...
  • Page 216 Select the The tunnel endpoint are specified by the following IP addresses option and enter the IP Address of your Server with which you want to get connected. Click Next. Select the Network Type to which this Security Rule will be applied. Matrix NAVAN CNX200 System Manual...
  • Page 217 Click Add to add a new IP filter for the type of traffic to which this security rule will be applied. In Name, type a name for IP Filter List. Click Add to add a filter to this newly added IP Filter List. Matrix NAVAN CNX200 System Manual...
  • Page 218 On IP Filter Wizard window, click Next to start creating a new Filter. In the Description box, if required, enter the description for the IP Filter. Matrix NAVAN CNX200 System Manual...
  • Page 219 IP Address or Subnet option if a IP traffic is located behind you and enter the source IP Address or subnet mask in the IP Address or Subnet field. Click Next. In Destination Address drop down list, select the option as per the IP Traffic of your destination. Click Next. Matrix NAVAN CNX200 System Manual...
  • Page 220 In Select a protocol type list, select the type of IP Protocol to be used. Select Any and click Next. Click Finish to complete the IP Filter Wizard. Now, IP Filter is created successfully. Matrix NAVAN CNX200 System Manual...
  • Page 221 The IP Filter gets added in the list for the newly created IP Filter List. Click OK. This adds the newly created IP Filter List to the IP Filter List list box. Select All IP Traffic filter list and click Next. Matrix NAVAN CNX200 System Manual...
  • Page 222 For each IP Filter List, you must create a Filter Action. Click Add to create a Filter Action for All IP Traffic filter list. On Filter Action Wizard window, click Next to start creating Filter Actions. Matrix NAVAN CNX200 System Manual...
  • Page 223 In Name and Description fields, type a name and a brief description for this Filter Action. Click Next. Select Permit as the behavior of the filter action. Click Next. Matrix NAVAN CNX200 System Manual...
  • Page 224 On the Filter Action Wizard, click Finish to complete creating the IP Security Filter Action. In the Filter Action box, the newly created filter action gets added. Select Permit filter action and click Next. Matrix NAVAN CNX200 System Manual...
  • Page 225 On IPSec Client Policy Properties window, the newly created IPSec Security Rule including the IP Filter List (All IP Traffic) as well as its Filter Action (Permit) gets added for your IPSec Client Policy. Select the check box to apply this security rule for communication. Matrix NAVAN CNX200 System Manual...
  • Page 226 Now, click Edit if you want to edit the rule properties for this IPSec Policy. This opens the Edit Rule Properties window. Make sure that the rule properties are specified as provided to you by your Server. Matrix NAVAN CNX200 System Manual...
  • Page 227 Click OK to save the rule properties and go to the Local Security Settings window. The newly created IPSec Policy gets added to the list. Right click the policy and select Assign option to assign this IPSec Policy on your computer. Thus, IPSec Client is created successfully. Matrix NAVAN CNX200 System Manual...

  • Page 228: Ipsec

    IKE phase two: The purpose of IKE Phase two is to negotiate IPSec SA parameters as per the selected IPSec Policy, setup the IPSec tunnel and come to a conclusion to match the IPSec SAs in the clients. Matrix NAVAN CNX200 System Manual...
  • Page 229 Log into Jeeves as System Engineer. • Click the VPN tab. • On the left navigation bar, click the IPSec Policy link. The IPSec Policy page opens. • Click the desired Policy number tab you want to configure. Matrix NAVAN CNX200 System Manual...
  • Page 230 Mode. If it fails to initiate the Tunnel using Main Mode, the System will not fallback to the Aggressive Mode. • Select IP Compression check box if both Server and Client supports IP Compression feature. Matrix NAVAN CNX200 System Manual...
  • Page 231 Enter the Key Life. This is the time span for which a key will be valid. After the expiry of the configured time, a new key must be used for negotiating the IPSec connection security. Default: 3600. • Click Submit to save. • Click Phase 2 to expand and configure the following parameters: Matrix NAVAN CNX200 System Manual...
  • Page 232 If multiple Domain Name Server are available in your internal network, configure the Secondary DNS Address. The configured IP Address will be assigned to the IPSec Client to resolve the Domain Name query of internal network hosts. Default: Blank. Matrix NAVAN CNX200 System Manual...
  • Page 233 Select the Encapsulation Mode you want to be use in order to encapsulate the packets travelling during the connection. • Select Tunnel, if you want to use IPSec for security as well as for network connectivity. • Select Transport, if you want to use IPSec for security only. Matrix NAVAN CNX200 System Manual...
  • Page 234 Select the type of Local ID of your local network which will be used as identity for your IPSec Server during IPSec negotiation. You can select your identity either as a DNS / IP Address / E-mail: Matrix NAVAN CNX200 System Manual...
  • Page 235 Local ID and Remote ID. • Select the User Authentication (X-Auth) check box and configure the User Name and Password. This is used for authentication with the Client during VPN connection. • Click Submit to save the settings. Matrix NAVAN CNX200 System Manual...
  • Page 236 You can configure a Tunnel as a Server in two scenarios: • when there is a local network of the Server • when there is only one device in the local network of the Server To configure the relevant parameters, Matrix NAVAN CNX200 System Manual...
  • Page 237 Select All, to allow access to the entire LAN network of the Server. • Select Single IP, to allow access to only one device in the LAN network of the Server and configure the IP Address of the device. Matrix NAVAN CNX200 System Manual...
  • Page 238 If you select this option, select the relevant System Certificate. For more details about Certificate, see Certificate Management topic. If you select Certificate as the Authentication Type, the Local ID and Remote ID will display details as per the Certificate you select. Matrix NAVAN CNX200 System Manual...
  • Page 239 System will not use the Aggressive mode as fallback. • Select the User Authentication (X-Auth) check box and configure the User Name and Password. This is used for authentication with the Client during VPN connection. • Click Submit to save the settings. Matrix NAVAN CNX200 System Manual...
  • Page 240 Client and decide whether to disconnect the tunneling or re-initiate. Default: 10 seconds. • Click Submit to save the settings. Configuring NAVAN as an IPSec Client To configure the relevant parameters: Matrix NAVAN CNX200 System Manual...
  • Page 241 Select All, to allow access to the entire LAN network of the Client. • Select Single IP, to allow access to only one device in the LAN network of the Client and configure the IP Address of the device. Matrix NAVAN CNX200 System Manual...
  • Page 242 If you select this option, select the relevant System Certificate. For more details about Certificate, see Certificate Management topic. If you select Certificate as the Authentication Type, the Local ID and Remote ID will display details as per the Certificate you select. Matrix NAVAN CNX200 System Manual...
  • Page 243 If you select Main as the mode of IPSec negotiation, you can configure an IP Address only in the Local ID and Remote ID. • Select the User Authentication (X-Auth) check box and configure the User Name and Password as configured in the Server. • Click Submit to save settings. Matrix NAVAN CNX200 System Manual...
  • Page 244 Server and decide whether to disconnect the tunneling. Default: 10 seconds. • Click Submit to save. Matrix NAVAN CNX200 System Manual...

  • Page 245: L2Tp Over Ipsec

    Configuring NAVAN as a L2TP over IPSec Server Server Mode signifies that system works as L2TP over IPSec Server and creates the Tunnel on request from the Clients • Log into Jeeves as System Engineer. • Click the VPN tab. Matrix NAVAN CNX200 System Manual...
  • Page 246 If you have enabled the Disconnect on Idle check box, you must configure Idle Time Out (seconds). The system will disconnect the tunnel after expiry of the Idle Time Out. Default: 300 seconds. The Server Settings you configure will be applicable to all the Tunnels configured as Servers. Matrix NAVAN CNX200 System Manual...
  • Page 247 IP Address (Network) and the Subnet Mask. If the client is a single user and there is no remote network, select None (Road Warrior). • Click Submit to save the settings. The window closes and you return to the main page. Matrix NAVAN CNX200 System Manual...
  • Page 248 DNS (domain name), for example: rnddomain.com • an IP Address, for example: 191.100.200.5 • an E-mail, for example: support@matrixcomsec.com The Local ID of a Server should match with the ID configured as Remote ID of its Client. Matrix NAVAN CNX200 System Manual...
  • Page 249 Local ID and Remote ID. • Configure the User ID and Password. This is used for authentication with the Client during VPN connection. • Click Submit to save the settings. • Click Advance to expand. Matrix NAVAN CNX200 System Manual...
  • Page 250 On the left navigation bar, click the L2TP over IPSec link. • Determine the Tunnel Number you want to configure as a Client and click the desired Tunnel Number tab. • Click General Settings to expand and configure the following Client parameters: Matrix NAVAN CNX200 System Manual...
  • Page 251 Click User Authentication Settings to expand. • As the Authentication Type, select Pre-Shared Key or Certificate. The type of authentication you select will be used along with IPSec Policy to authenticate your L2TP over IPSec Server during initial negotiation. Matrix NAVAN CNX200 System Manual...
  • Page 252 DNS or an Email in Local ID and Remote ID. • If you select Main as the mode of IPSec negotiation, you can configure an IP Address only in the Local ID and Remote ID. Matrix NAVAN CNX200 System Manual...
  • Page 253 If no response is received till the expiry of this timer, the system will again start checking the availability of the Server and re-initiates the tunnel. Default: 10 seconds. • Click Submit to save. • Similarly you can configure the other Tunnels as Clients or Servers, depending on your requirements. Matrix NAVAN CNX200 System Manual...

  • Page 254: Ssl (Open Vpn)

    Server Mode signifies that system works as SSL Server and creates the Tunnel on request from the Clients. • Log into Jeeves as System Engineer. • Click the VPN tab. • On the left navigation bar, click the SSL (OpenVPN) link. • Click the Server tab. Matrix NAVAN CNX200 System Manual...
  • Page 255 If WINS Server is available in your internal network, enter IP Address of the WINS Server. The configured IP Address will be assigned to the SSL Client to resolve NETBIOS name TCP/IP Query of the internal network hosts. Default: Blank. • Click Submit to save. Matrix NAVAN CNX200 System Manual...
  • Page 256 Single IP Address. Configure the IP Address you want to allow access to. If you want to allow access to the entire remote network of the client, select IP Subnet. Configure the IP Address (Network) and the Subnet Mask. Matrix NAVAN CNX200 System Manual...
  • Page 257 The entries you added appear in the User Authentication Settings table. You can add up to 10 SSL Clients. • To edit an entry, click Edit. • To delete an entry, select check box of the respective entry/entries and click Delete. • Click Submit to save. Matrix NAVAN CNX200 System Manual...
  • Page 258 Enter the Server Address: Port, that is, the remote SSL Server’s Address and Port as provided to you. • Select the System Certificate that will be used by the Client during security negotiation with the Server. For detailed information, see “Certificate Management”. • Click Submit to save. Matrix NAVAN CNX200 System Manual...
  • Page 259 If you select the User Name, enter the User Name and Password as configured in the Server. If you selected Common Name, the Server will consider the Common Name in the System Certificate of the Client for authentication. For detailed information, see “Certificate Management”. • Click Submit to save the settings. Matrix NAVAN CNX200 System Manual...

  • Page 260: Pptp

    • Click the VPN tab. • On the left navigation bar, click the PPTP link. • Click the Server tab. • Click General Settings to expand. • Select the Enable Server check box. Default: Disabled. Matrix NAVAN CNX200 System Manual...
  • Page 261 PPTP Client, if the packets are not sent or received from this tunnel before this timer expires. Default: 300 minutes. • Click Submit to save the configurations. • To assign each VPN Client a User Name and Password, click PPTP Members to expand. Matrix NAVAN CNX200 System Manual...
  • Page 262 Client Mode signifies that system works as PPTP Client and initiates the Tunnel with remote PPTP server. • Log into Jeeves as System Engineer. • Click the VPN tab. • On the left navigation bar, click the PPTP link. Matrix NAVAN CNX200 System Manual...
  • Page 263 If you want to allow access to the entire remote network of the Server, select IP Subnet. Configure the IP Address (Network) and the Subnet Mask. Make sure the LAN Subnet of NAVAN and the IP Address or the IP Subnet are in different Subnets. • Click Submit to save your settings. Matrix NAVAN CNX200 System Manual...
  • Page 264 PPTP Client, if the packets are not sent or received from this tunnel before this timer expires. Default: 300 mins. • On Submit: The system will initiate this tunnel, on click of the Submit button. • Click Submit to save. Matrix NAVAN CNX200 System Manual...

  • Page 265: Dns Proxy

    DNS Server of the ISPs. Let us understand how the DNS queries are resolved with the help of an example: As shown above, a VPN connection is created between NAVAN (VPN Server) and the VPN Client. Matrix NAVAN CNX200 System Manual...
  • Page 266 DNS query is redirected to the ISP DNS Server (IP Address of WAN Port). Configuring DNS Proxy To set up a DNS Proxy in the system: Log into Jeeves as System Engineer. Click the VPN tab. On the left navigation bar, click the DNS Proxy link. Matrix NAVAN CNX200 System Manual...
  • Page 267 Click Submit to save the entry. To edit any entry, select the respective check box and click the Edit button. To delete any rule from the list, select the respective check box and click the Delete button. Matrix NAVAN CNX200 System Manual...
  • Page 268 Matrix NAVAN CNX200 System Manual...

  • Page 269: Configuring Qos Policy

    Data Transfer done, Switch Stream3 (S3) packets distributed on First In First Out basis Stream4 (S4) DSCP means Differentiated Services Code Point. It is a value which can be used to classify a packet into different priorities. Matrix NAVAN CNX200 System Manual...
  • Page 270 On the left navigation bar, click the Source MAC Based Policy link. • The Source MAC Address based QoS Policy page opens. You must add a rule for the required MAC Addresses on which you want to apply the QoS policy. To do so, Matrix NAVAN CNX200 System Manual...
  • Page 271 To delete a rule, select the check box of the respective rule and click Delete. Source IP Address based Policy To create a QoS Policy for the packets on the basis of Source IP Address, Matrix NAVAN CNX200 System Manual...
  • Page 272 Select Apply DSCP Tag check box, if it is used by your ISP while processing the packets. If you enable Apply DSCP Tag, select a DSCP Value value you want to assign to that packet.The value ranges from 0 to 63. Default: 1. Matrix NAVAN CNX200 System Manual...
  • Page 273 On the left navigation bar under QoS, click the Destination IP Based Policy link. • The Destination IP Address based QoS policy page opens. You must add a rule for the required IP Addresses on which you want to apply the QoS policy. To do so, Matrix NAVAN CNX200 System Manual...
  • Page 274 To edit a rule, click the Edit icon. • To delete a rule, select the check box of the respective rule and click Delete. Application based QoS Policy To create a QoS Policy for the packets on the basis of Application, Matrix NAVAN CNX200 System Manual...
  • Page 275 Select TCP, if you want to apply this QoS Policy on TCP protocol. • Select UDP if you want to apply this QoS Policy on UDP protocol. • Select the type of Port, on which this QoS Policy is to be applied. Matrix NAVAN CNX200 System Manual...
  • Page 276 QoS policy. To do so, • Click Add. A new window opens. Configure the following parameters: • Enter the Application Name. It is unique name for this QoS Policy which is for information only. Matrix NAVAN CNX200 System Manual...
  • Page 277 To know the type of Internet Connectivity used by your system, see “Active WAN” “Configuring Ethernet WAN Port”. • In case the Bandwidth values are not provided by your Service Provider, you can get them from www.speedtest.net. Matrix NAVAN CNX200 System Manual...
  • Page 278 Matrix NAVAN CNX200 System Manual...

  • Page 279: Configuring Firewall And Security

    Stateful Inspection for Firewall: SPI (Stateful Packet Inspection) is a type of firewall that inspects the incoming data packet and improves on the functions of packet filters by tracking the state of connections and blocking packets that deviate from the expected state. It rejects the unidentified and potentially harmful packets. Matrix NAVAN CNX200 System Manual...
  • Page 280 Log into Jeeves as System Engineer. • Click the Firewall & Security tab. • On the left navigation bar, click the Security Settings link. • Matrix NAVAN provides you with following of security measures: • Firewall (Stateful Inspection) • Block ICMP •...
  • Page 281 IDS & IPS - Enabling this you can prevent the following types of attacks: Smurf Attack, TCP Reset Attack, DOS Attack, BRUTE FORCE Attack, SYNFLOOD. • Restrict Port Scan • To secure your network, select the check box of the respective type of security. • Click Submit to save. Matrix NAVAN CNX200 System Manual...

  • Page 282: Access Policy

    Creating an Access Policy To create an Access Policy, do the following: • Log into Jeeves as System Engineer. • Click the Firewall & Security tab. • On the left navigation bar, click the Access Policy link. Matrix NAVAN CNX200 System Manual...
  • Page 283 The Range of IP Address window opens. Configure the Start IP Address and the End IP Address. The policy will be applied to the IP Addresses within this range. • You may click Submit to return to the main page. To configure the Access Permission, refer following instructions. Matrix NAVAN CNX200 System Manual...
  • Page 284 If you want the system to check only the port number and not the packet transport protocol, select Any. • If you want the system to check the packet transport protocol, you can select TCP or UDP. Matrix NAVAN CNX200 System Manual...
  • Page 285 For example: if you want to allow the LAN users to access FTP server (Port 21), configure as below: Index Name Transport Port Range Start • Click Submit. You return to the main page. Matrix NAVAN CNX200 System Manual...
  • Page 286 If no match is found in any policy for the packets and you want to route these LAN packets to the WAN port, clear the Block Packet if no match found in any policy check box. Matrix NAVAN CNX200 System Manual...

  • Page 287: Port Forwarding

    FTP server, Web server, File server or Gaming applications can be shared with the devices located in the public network. Port Forwarding helps in distributing the network traffic received on the WAN port, between specific LAN devices. Matrix NAVAN CNX200 System Manual...
  • Page 288 To add a new Port Forwarding Rule, click Add. A new window opens. • Configure the following parameters: • In Application Name, enter the name of the application for which you want to configure the Port Forwarding rule. Matrix NAVAN CNX200 System Manual...
  • Page 289 (enabled or disabled) of this rule. • To edit a rule, click the Edit icon. • To delete a rule from the Port Forwarding Table, select the check box of the respective rule and click Delete. Matrix NAVAN CNX200 System Manual...

  • Page 290: Port Triggering

    Port Triggering is more secure than Port Forwarding, because the incoming ports are not open all the time, they open only when a program is actively using the trigger port. Port Forwarding has higher priority than Port Triggering. Let us consider the example of a Gaming Application. Matrix NAVAN CNX200 System Manual...
  • Page 291 6000) called as the destination port / forwarded port. Configuring Port Triggering To configure Port Triggering, • Log into Jeeves as System Engineer. • Click the Firewall & Security tab. On the left navigation bar, click the Port Triggering link. Matrix NAVAN CNX200 System Manual...
  • Page 292 In Allow External IP Address, you can select Any or Single. • If you want to allow packets received from any external IP Address (WAN) to be forwarded to the configured internal IP Address and port as configured in the rule, select Any. Matrix NAVAN CNX200 System Manual...
  • Page 293 • To edit a rule, click the Edit icon. • To delete a rule from the Port Triggering Table, select the check box of the respective rule and click Delete. Matrix NAVAN CNX200 System Manual...

  • Page 294: Demilitarized Zone (Dmz)

    Relays—on a single computer and make these available to the general public. Thus, you can secure your private network from the threats from the public network. Port Forwarding, if enabled, will be given priority over DMZ. Matrix NAVAN CNX200 System Manual...
  • Page 295 • Select the Enable check box. • In Internal IP Address, enter the IP Address of the internal host (connected behind your NAVAN) where the packets are to be forwarded. • Click Submit to save. Matrix NAVAN CNX200 System Manual...
  • Page 296 Matrix NAVAN CNX200 System Manual...

  • Page 297: Certificate Management

    Self-signed certificates are useful when each Client interacting with the Server can be configured to trust the certificate. Generating Certificates Once you are done with the VPN Setup and have configured the remote users; you need to create a Certificate, if you want to authenticate your users using a Certificate. Matrix NAVAN CNX200 System Manual...
  • Page 298 Now, this authority can now be used as the signing authority for self-signed certificates. If you want the Clients to create their own System Certificates, you must sent this CA Certificate to them. To do this, click Download. Save the file at the desired location. Matrix NAVAN CNX200 System Manual...
  • Page 299 To delete, click Yes else click Cancel. Refer below for a sample Self-Signed CA Certificate: As shown above, the credentials of Issuer and Subject of the Certificate represents: • C = Country • ST = State Matrix NAVAN CNX200 System Manual...
  • Page 300 To avoid this, you can create the Certificates and provide it to your Clients. To create the System Certificate, • Click the Certificate Management tab. • On the left navigation bar, click the Generate Certificate link. Matrix NAVAN CNX200 System Manual...
  • Page 301 If you want to upload other System Certificates, in Upload Certificate browse the location at which the certificate is saved. Along with the certificate you also need to upload the Private Key, in Upload Private Key browse the location at which the key is saved and click Upload Matrix NAVAN CNX200 System Manual...
  • Page 302 • Public Key represents the public key of the certificate. CA Signed Certificate If you select CA Signed Certificate, you need to do the following: Generate and enroll the CA Certificate Matrix NAVAN CNX200 System Manual...
  • Page 303 • In Email Address, enter the your host’s e-mail address. • Click Generate, to generate this System Certificate. • To send the certificate to the signing authority, click Download. The Certificate and the Key downloads. Matrix NAVAN CNX200 System Manual...
  • Page 304 On receiving the Certificate, the CA verifies the Server’s / User’s credentials. After successful verification, the CA signs and sends the signed certificate. After you receive the signed certificate, you must: • Log into Jeeves. • Click the Certificate Management tab. Matrix NAVAN CNX200 System Manual...
  • Page 305 60 is displayed above the table. To delete a System Certified, select the check box of the respective Certificate and click Delete. To download the System Certificate, click Download. Matrix NAVAN CNX200 System Manual...
  • Page 306 Matrix NAVAN CNX200 System Manual...

  • Page 307: Configuring Matrix Navan For Voice Applications

    CHAPTER 12 for Voice Applications Matrix NAVAN has an integrated IP-PBX which provides you with seamless mobility. The Voice application of NAVAN caters to the communication requirements of small businesses (SOHO, SMB, Enterprise Branch Office). It provides all the telephony features which a small business needs including some of the key features including LCR, Auto Attendant, CLI Based Routing, Call Budgeting, RCOC, Call Conferences.
  • Page 308 NAVAN sets the country-specific values for the following parameters automatically. • Call Progress Tones • Daylight Saving Time • Real Time Clock • Emergency Numbers For more details about defaulting the system, refer “Default Settings”. Matrix NAVAN CNX200 System Manual...

  • Page 309: Date And Time

    YYYY (Month-Date-Year). Click the Set Date Time button to edit or set the Current Date and Time. It is located beside the Current Time (HH:MM:SS) option. Enter the Current Date in the selected Date format. Matrix NAVAN CNX200 System Manual...
  • Page 310 Configure the Time Offset in minutes. Select the required Type of the manual DST for the selected Region: Day-Month Wise or Date-Month Wise. • If you select Day-Month Wise type, configure the below settings in the DST table: Matrix NAVAN CNX200 System Manual...
  • Page 311 PCs or any device supporting SNTP clients) can synchronize their clocks with the NAVAN’s SNTP server. To enable the SNTP server in NAVAN, Click the Regional Settings tab. On the left navigation bar, click the Date and Time link. Matrix NAVAN CNX200 System Manual...
  • Page 312 To configure the Time Synchronization option to be used by NAVAN, Click the Regional Settings tab. On the left navigation bar, click the Date and Time link. On this page, click Time Synchronization to expand. Select the desired Time Synchronization option from the following, Matrix NAVAN CNX200 System Manual...
  • Page 313 For any of the above selected options, you must program the desired time at which the system will try to synchronize its date and time automatically. Program this time within the HH and MM fields respectively. Click Submit to save your changes. Matrix NAVAN CNX200 System Manual...
  • Page 314 Sync Date & Time Now button provided below. In this way you can manually update NAVAN’s RTC any time as per your requirement. If DST is applicable and Date and Time change is received from the SNTP server/Mobile network, then system will synchronize the DST as per the new Date & Time. Matrix NAVAN CNX200 System Manual...

  • Page 315: Call Progress Tones

    OFF duration Beep the Interrupt Request Timer, Barge-In (Intrusion Tone repeated every second; Timer or the Barge-In Timer as per ITU) played to the busy Timer. extension when another extension attempts Interrupt Request/ Barge-In Matrix NAVAN CNX200 System Manual...
  • Page 316 NAVAN sets the country-specific CPTG type defined for the selected 'Region'. For countries that use different frequencies and cadences for the same tone, e.g. USA, only one frequency/cadence among the group is considered. See “Default CPTG Type applied to each 'Region' supported by NAVAN”. Matrix NAVAN CNX200 System Manual...
  • Page 317 Select the desired Dial Tone Type as Type 1 or Type 2 from the combo box. • Click Submit to save changes. To change CPT-related Timers • Click the PBX Settings tab. • On the left navigation bar, click the System Timers and Counts link to open the page. Matrix NAVAN CNX200 System Manual...
  • Page 318 1.0on 4.0 off 0.3on 0.2off Australia 425*25 Continuous 425*25 Continuous 400*25 .4on .2off 0.375on .4on 2.0off 0.375off Brazil Continuous Continuous 1.0on 4.0 off 0.25on 0.25off Canada 350+440 Continuous 350+440 Continuous 440+480 2.0on 4.0off 480+620 0.5on 0.5off Matrix NAVAN CNX200 System Manual...
  • Page 319 350+440 Continuous 440+480 2.0on 4.0off 480+620 0.5on 0.5off Italy2 Continuous Continuous 1.0on 2.0off 0.5on 0.5off Belgium Continuous 1.0on 1.0on 3.0off 0.5on 0.5off 0.25off India2 350+440 Continuous 350+440 Continuous 350+440 0.4on 0.2off 0.75on 0.75off 0.4on 2.0off Matrix NAVAN CNX200 System Manual...
  • Page 320 0.2on 0.1on 0.25off 0.1off 0.9off 0.2off 2.9off 0.2on 10.0off Iraq 0.25on 0.1on 0.1on 0.1on 0.1on 0.25off 0.1off 0.9off 0.1off 2.9off 0.1on 2.7off Israel 0.25on 0.17on 0.1on 0.5on 0.1on 0.25off 0.14off 0.9off 10.0off 2.9off 0.34on 5.0off Matrix NAVAN CNX200 System Manual...
  • Page 321 0.9off 0.2off 2.9off 0.15on 10.0off Singapore 0.25on 0.125on 0.1on 0.3on 0.25on 0.25off 0.125off 0.9off 0.2off 2.0off 0.3on 3.2off South 0.25on 400*33 0.1on 400* 0.1on 400*33 0.4on 0.15on Africa 0.25off 0.1off 0.9off 4.0off 0.25off 0.15on 1.45off Matrix NAVAN CNX200 System Manual...
  • Page 322 On - 100 ms Off, 400 ms On - 100 ms Off (same for all Regions) The meaning of frequency notation is as follows: • f1*f2: f1 is modulated by f2. • f1+f2: The juxtaposition of two frequencies f1 and f2 without modulation. Matrix NAVAN CNX200 System Manual...
  • Page 323 Default CPTG Type applied to each 'Region' supported by NAVAN Matrix NAVAN CNX200 System Manual...

  • Page 324: Emergency Numbers

    You may add additional Emergency Numbers to the existing default numbers in the edit boxes and select the Outgoing Trunks for these numbers. Disclaimer: Matrix is not responsible for incorrect configuration of Emergency Numbers. To add an Emergency Number, •...
  • Page 325 The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix NAVAN CNX200 System Manual...
  • Page 326 Click OK to save the selected trunks. All the trunks you selected appear in through field, in the sequence you selected, separated by comma. • Click Submit to save the values entered on this page. Matrix NAVAN CNX200 System Manual...

  • Page 327: Holiday Table

    End enter the last date and time of the holiday, that is 4 JAN 23:59. Trunk Landing Group, Auto-Attendant, DISA are time-zone based features of Trunks. Class of Service, Toll Control, and OG Trunk Bundle Group, are time-zone based features of extensions. Matrix NAVAN CNX200 System Manual...
  • Page 328 Set the parameter Day/Night Mode to Operate System as per Timetable Assignment in the System Parameters page, if you want the system to operate as per the Time Zone you set for the Holiday. “Day Night Mode” “System Parameters” to know more about this feature. Matrix NAVAN CNX200 System Manual...
  • Page 329 • If the incoming calls are routed to the VMS Auto Attendant, select the Holiday Message number that you want the system to play to the callers. Default: 01. • Click Submit to save changes. Matrix NAVAN CNX200 System Manual...
  • Page 330 You can either use the default Holiday messages or customize your messages by recording messages of your preference. To know more about the default Holiday Messages and how to record customized Holiday Messages, see “Recording Voice Messages”. Matrix NAVAN CNX200 System Manual...

  • Page 331: Configuring Extensions

    The default Feature Access Codes that appear on this page are country-dependant. To configure, Log into Jeeves as System Engineer. Feature access codes are short digit codes used to invoke a feature or function. See “Access Codes”. Matrix NAVAN CNX200 System Manual...
  • Page 332 Codes in the dialing phase (codes starting with 1, 9, etc.). To know more, refer the “Access Codes” “Conflict Dialing” topics. Each time there is a conflict of access codes, you will get an alert to inform you of the conflict. You must resolve the conflicting numbers. Matrix NAVAN CNX200 System Manual...
  • Page 333 If you assign the same Access Code to more than one feature, Jeeves will pop up an alert message and ask you to resolve the conflicting codes. It will not allow you to submit until you have resolved the conflict. Matrix NAVAN CNX200 System Manual...

  • Page 334: Slt Extensions

    More link: Click to view all additional parameters on the page. To configure another SLT extension, click the SLT Extension number tab. To save settings, click Submit. To assign default values to all the parameters of the SLT extension, click the Default button. Matrix NAVAN CNX200 System Manual...
  • Page 335 Define the Class of Service for the SLT extension for Day time and Night/Break time. To allow a feature, select the check box of the feature. To deny a feature, clear the check box. “Class of Service (CoS)” to know more. Matrix NAVAN CNX200 System Manual...
  • Page 336 Select the call privilege for Calls allowed for Lock Level 1: No Calls, Local Calls, Regional Calls, National Calls, International Calls, All Calls, Limited Calls 1/2/3. The Call Privilege types are: No Calls, Local Calls, Regional Calls, National Calls, International Calls and Limited Calls. Matrix NAVAN CNX200 System Manual...
  • Page 337 Click Select Trunks for Outgoing Calls to expand. Select Trunks allowed for dialing ‘0’. The outgoing call will be routed through the selected trunks when the extension user dials TAC ‘0’. Matrix NAVAN CNX200 System Manual...
  • Page 338 The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix NAVAN CNX200 System Manual...
  • Page 339 • Configure the LCR method. See Least Cost Routing under for instructions. • Click Submit. The window closes. Program trunks for other TACs (for example, Trunks allowed for dialing ‘5’) in similar manner. Click Submit. Matrix NAVAN CNX200 System Manual...
  • Page 340 The VMS stops recording the message of the callers if it exceeds the maximum message length, and stores only that part of the message that was recorded within the maximum message length limit. In When Mailbox is full list, select the required option for delivery of new messages. Matrix NAVAN CNX200 System Manual...
  • Page 341 The number of person who left the message in the mailbox. The number of the extension user for whom the message is intended. Matrix NAVAN CNX200 System Manual...
  • Page 342 The Notification Profile determines how notification calls are to be made to the destination numbers. “Voice Mail Notification via Call” for more details. Enter the number on which you want the system to send the notification calls in Voice Mail Notification via Call - Destination. Matrix NAVAN CNX200 System Manual...
  • Page 343 Default: None. You can assign the Mailbox of a Department Group to SLT extensions, even to those SLT extensions that are not included in the Department Group. See “Department Call”. Matrix NAVAN CNX200 System Manual...
  • Page 344 Flash Timer, the system will consider it as a call disconnection. Select the appropriate Caller ID Presentation Type (CLIP Type) according to the CLIP Type supported by the telephone instrument connected to the SLT port. Matrix NAVAN CNX200 System Manual...
  • Page 345 The longer the Loop Length of the SLT port, the greater the likelihood of current dissipation, affecting speech quality of the tele- phone instrument connected to the SLT port. Change the Loop Current according to the Loop Length of the SLT instrument con- nected to the port. Matrix NAVAN CNX200 System Manual...
  • Page 346 This signal can be generated on the SLT port to indicate to the PCO machine/Billing equipment connected to this port to consider the call as disconnected and stop billing. Thus, Disconnect Signaling on the SLT port helps prevent excessive billing. Matrix NAVAN CNX200 System Manual...
  • Page 347 Click Submit to save the settings. Voice Mail Auto Attendant Click Voice Mail Auto Attendant to expand options. Select a Profile from 1 to 4 as Voice Mail Auto Attendant Profile for the extension. Default: 1. Matrix NAVAN CNX200 System Manual...
  • Page 348 The VMS will wait for the duration of the Wait for Answer Timer (default: 30 seconds; the timer is configurable). If the call is not answered before this timer expires, it is treated as No Reply. Matrix NAVAN CNX200 System Manual...
  • Page 349 Define the calling permission for the extension when it has used up the call budget allotted to it. Select the desired option for Call Privilege when Call Budget is consumed: • No Calls • Local Calls • Regional Calls • National Calls • All Calls Matrix NAVAN CNX200 System Manual...
  • Page 350 Walk-Out automatically on completion of call, if you want to assign One-Call per Walk-In to the extension. • Walk-Out on user request, if you want to assign Walk-In until SLT user manually logs out of the extension. Matrix NAVAN CNX200 System Manual...
  • Page 351 Forward only Trunk calls • Forward all calls (internal as well as trunk calls) Default: Forward only Trunk calls. This parameter is relevant for the features “Call Forward” “Mobility Extension”. More Features Click More... link to expand. Matrix NAVAN CNX200 System Manual...
  • Page 352 Apply as per profile 4 If you do not want to apply Call Duration Control, select OFF. Default: OFF. You can configure the Call Duration Control Profile number you selected for the extension. To do this, Matrix NAVAN CNX200 System Manual...
  • Page 353 When a Personal Directory is assigned to an SLT, it must also be configured first. The Personal Directory can be configured also by the extension user. Refer the topic “Abbreviated Dialing” for instructions on configuring the Personal Directory. Matrix NAVAN CNX200 System Manual...
  • Page 354 Select Do not allow outgoing calls without Account Code check box. Now that you have finished configuring the SLT extension. You may configure the next SLT extension. Click the tab of the next SLT extension number. Matrix NAVAN CNX200 System Manual...
  • Page 355 The Copy dialog box opens. The dialog box displays the number and name of the extension to be copied in the Copy from field. The dialog box also lists the numbers and names of the extensions to which you can copy the values under Copy To field. Matrix NAVAN CNX200 System Manual...
  • Page 356 Select the check boxes of the extension numbers to which you want to Copy To. Click OK. The parameter values of the extension you Copy From will be applied on the extensions you Copy To. Matrix NAVAN CNX200 System Manual...

  • Page 357: Sip Extensions

    Configure the SIP Extension General Parameters which are applicable to both the proprietary Extended IP Phones supplied by Matrix as well as any other Open (Standard) SIP phone . Configure these parameters regardless of the SIP extension type (that is, Extended or Open SIP extension) you want to register with NAVAN.
  • Page 358 To register the proprietary SPARSH Mobile Soft-phone Applications (Android or iPhone) with NAVAN as Extended SIP extensions, configure specific settings relevant to the Soft-phone Application as described in “Configuring Matrix SPARSH Mobile Soft-Phone Clients as SIP Extension”. • If you have connected any Open SIP Phone to NAVAN, then configure relevant settings as described in “Configuring Open SIP Phones as SIP...
  • Page 359 Enter the Authentication Password for this extension. Default: blank. Authentication Password is the password to be used by the VoIP module’s Registrar Server to authenticate the SIP messages received from this SIP Extension. You can enter a maximum of 24 digits as password. Matrix NAVAN CNX200 System Manual...
  • Page 360 Define the Class of Service for the SIP extension for Day time and Night/Break time. To allow a feature, select the corresponding check box of the feature. To deny a feature, clear the corresponding check box. “Class of Service (CoS)” to know more. Matrix NAVAN CNX200 System Manual...
  • Page 361 Select the call privilege for Calls allowed for Lock Level 1: No Calls, Local Calls, Regional Calls, National Calls, International Calls, All Calls, Limited Calls 1/2/3. The Call Privilege types are: No Calls, Local Calls, Regional Calls, National Calls, International Calls and Limited Calls. Matrix NAVAN CNX200 System Manual...
  • Page 362 Double-click the field. A multiple selection box opens. On the left, the trunks appear with their names (if configured in “Trunks”) and port numbers in a sequence, starting with CO trunks, followed by Mobile trunks and SIP trunks. Matrix NAVAN CNX200 System Manual...
  • Page 363 The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix NAVAN CNX200 System Manual...
  • Page 364 Allow Mailbox Management: Select Yes for Allow Mailbox Management, to allow the user the right to change the settings of the mailbox. It provides the right to change the settings of the mailbox, that is, redirect the messages or delete old messages. Matrix NAVAN CNX200 System Manual...
  • Page 365 In Auto Delete Messages, select the type of messages you want the VMS to automatically delete from your mailbox. You can select All or Old. Default: None. The number of person who left the message in the mailbox. The number of the extension user for whom the message is intended. Matrix NAVAN CNX200 System Manual...
  • Page 366 16 digits. Valid digits are 0 to 9, # and *. When the notification call is answered, the VMS informs the callee of the new message and allows the callee to access it. “Voice Mail Notification via Call” for more details. Matrix NAVAN CNX200 System Manual...
  • Page 367 You can assign the Mailbox of a Department Group to SIP extensions, even to those SIP extensions that are not included in the Department Group. See “Department Call”. VoIP Click VoIP to expand. Keep the Authenticate REGISTER check box selected for Authentication of REGISTER Requests in SIP Messages. Default: Enabled. Matrix NAVAN CNX200 System Manual...
  • Page 368 Operator's console. This helps the Operator decide whether to place the call, or transfer the call to that extension, or pickup the call ringing on that extension. With BLF Subscription enabled on the SIP Extension, the user can monitor the status of another extension or trunk. Matrix NAVAN CNX200 System Manual...
  • Page 369 Valid Range for Tx Gain: -31dB to +31dB and Rx Gain -31dB to +31dB. Default: 0dB. Vocoders are the various voice codecs used to compress the data in RTP packets for optimum use of bandwidth and better voice quality. Matrix NAVAN CNX200 System Manual...
  • Page 370 By default, SRTP Mode is Disabled. To apply Echo Cancellation for SIP to CO trunk calls, SIP to Digital Trunks (Mobile, SIP) and Extensions (SIP, SIP). • Keep the Echo Cancellation check box selected. Default: Enabled. Matrix NAVAN CNX200 System Manual...
  • Page 371 When Jitter Buffer type is Dynamic, the Minimum Delay specifies the minimum time for which the Dynamic Jitter Buffer will store the received voice packet before sending it to the DSP for voice processing. You can send/ receive Fax, by connecting a fax machine to the SLT port of NAVAN. Matrix NAVAN CNX200 System Manual...
  • Page 372 To improve the quality of Pass Through Fax reception on a Digital Trunk (Mobile), configure Pass Through FAX Rx Gain (SIP-Digital Trunk Call).This parameter has relevance when you select 'Pass Through' as the Fax Type. • Select dB level for Data Gain, from -31 to 31. Default: -11 dB. Matrix NAVAN CNX200 System Manual...
  • Page 373 Attendant will transfer the call when the extension answers (goes OFF-Hook). If the extension does not answer , the VMS Auto Attendant will transfer the call to the mailbox of the extension, if assigned, or take the caller back to the home node. Matrix NAVAN CNX200 System Manual...
  • Page 374 The VMS will wait for the duration of the Wait for Answer Timer (default: 30 seconds; the timer is programmable). If the call is not answered before this timer expires, it is treated as No Reply. Matrix NAVAN CNX200 System Manual...
  • Page 375 ‘Held Party’ or the CLI of the ‘Transferring Party’ to the transfer destination extension while the call is being transferred. See the feature description for “Calling Line Identification and Presentation (CLIP)” to know more. Click Caller ID on Call Transfer to expand. Matrix NAVAN CNX200 System Manual...
  • Page 376 Select the type of calls to be forwarded If Call is forwarded to an external number. You may select from the following options: • Forward only Internal calls • Forward only Trunk calls • Forward all calls (internal as well as trunk calls) Matrix NAVAN CNX200 System Manual...
  • Page 377 During an on-going conversation, if there is a second incoming call, the system plays beeps to indicate the second incoming call. You can set the frequency of the Call Waiting Tone (SPARSH VP248 and SPARSH VP310) beeps as per your requirement. You can select from the options: • • Beep Once Matrix NAVAN CNX200 System Manual...
  • Page 378 Select the type of Call Duration Control to be applied from the options: • • Apply as per profile 1 • Apply as per profile 2 • Apply as per profile 3 • Apply as per profile 4 Matrix NAVAN CNX200 System Manual...
  • Page 379 (location code), Name and Trunk Access Codes (TAC). The Personal Directory is necessary for using the features “Abbreviated Dialing” “Dial By Name”. When a Personal Directory is assigned to an SIP extension, it must also be configured first. Matrix NAVAN CNX200 System Manual...
  • Page 380 Account Code. To know more, see “Account Codes”. Select Do not allow outgoing calls without Account Code check box. Now that you have finished configuring the desired SIP extension. You may configure the next SIP extension. Matrix NAVAN CNX200 System Manual...
  • Page 381 Use the Copy button within SIP Extn.-1 page to apply the same SIP extension settings you have already configured on this extension (that is, SIP Extn.-2). Click the Copy button on the page of the SIP extension you wish to copy. Matrix NAVAN CNX200 System Manual...
  • Page 382 The parameter values of the extension you Copy From will be applied on the extensions you Copy To. Viewing SIP Extension Status To view SIP Extension Status, • Log into Jeeves as System Engineer. • Click the Extensions tab. • On the left navigation bar, click the Status link. Matrix NAVAN CNX200 System Manual...
  • Page 383 • Click SIP Extensions. • After viewing this page, you may log out of Jeeves. You can also view the SIP Extensions Status by clicking the Status tab. See “SIP Extension Status”. Matrix NAVAN CNX200 System Manual...

  • Page 384: Configuring Matrix Sparsh Vp248 - Extended Ip Phone As Sip Extension

    Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension Extended SPARSH VP248, the proprietary SIP-based feature rich IP Phone designed by Matrix, provides voice communication over IP network once it is registered to the NAVAN. For instructions on how to use SPARSH VP310, refer to the common EON48_310_SPARSH VP248_310 User...
  • Page 385 Click Device Settings - Location1 to expand options. Select the Enable Device check box. Default: Disabled. Matrix NAVAN CNX200 System Manual...
  • Page 386 If Dynamic DNS is configured in the WAN, select Use Dynamic DNS Host Name as the Registrar Server Address. To set the call progress tone generation standards of the country where the Matrix Extended IP Phone is installed, select the Call Progress Tone - Region. Default: Region 1.
  • Page 387 Select the Language for the IP phone. Default: English. NAVAN provides language support for English, French, German, Spanish, Portuguese, and Italian on the Matrix IP Phone. When you select any of these languages, all the prompts and command strings will appear in the selected language.
  • Page 388 Set the Back Light Off Time (sec) to the desired value, if required, from 000 to 999 seconds. Default: 10 seconds. Adjust the Backlight brightness of the phone’s LCD display, by setting the LCD Backlight Level to the desired value, from 1 to 4. Default: 3. Matrix NAVAN CNX200 System Manual...
  • Page 389 This timer starts on initiating a transaction. This timer stops on receipt of a response for the request. On expiry of the timer, the phone clears the transaction. This timer is used for Registration request, etc. The range of the General Request Timer is 10-60 seconds. Default: 20 seconds. Matrix NAVAN CNX200 System Manual...
  • Page 390 Call Progress Tone - Region • Date and Time - Region • Apply Daylight Saving Time? • RTP Ports • Quality of Service (QoS) • NAT Keep Alive • Timers • Authenticate REGISTER • Authenticate INVITE Matrix NAVAN CNX200 System Manual...
  • Page 391 To customize the DSS keys of the Extended SPARSH VP248 registered at this location, Click the Phone Key Settings link for this location. The default key map of the Extended IP Phone appears on your screen. Matrix NAVAN CNX200 System Manual...
  • Page 392 A dialog box opens, with the options for the Functions to be Performed. In the Select Function Type list box, select the function to be performed by the key. For example, you want to use the key to call the Operator. Matrix NAVAN CNX200 System Manual...
  • Page 393 In the Select Offset drop down list, all the features that can be assigned to the keys are listed. • Select Operator from the list of features in the Select Offset box. • Click OK. The box closes. Matrix NAVAN CNX200 System Manual...
  • Page 394 In the Select Function Type list box, select the option SA Command, as Remote DND is a System Administrator (SA) Command. • In the Select Offset box, select the option Set DND for remote station. Matrix NAVAN CNX200 System Manual...
  • Page 395 Click OK, each time you select a Function Type and Offset in the dialog box. • You can reinstate default key assignment any time, by clicking the Default button at the bottom of the window. Matrix NAVAN CNX200 System Manual...
  • Page 396 Click Device Settings - Location2 to expand options and configure similarly as described for the Extended SPARSH VP248 present at Location-1. Click Device Settings - Location3 to expand options and configure similarly as described for the Extended SPARSH VP248 present at Location-1. Matrix NAVAN CNX200 System Manual...
  • Page 397 Matrix NAVAN CNX200 System Manual...

  • Page 398: Configuring Matrix Sparsh Vp310 - Extended Ip Phone As Sip Extension

    Configuring Matrix SPARSH VP310 - Extended IP Phone as SIP Extension Extended SPARSH VP310, the proprietary SIP-based feature rich IP Phone designed by Matrix, provides voice communication over IP network once it is registered to the NAVAN. For instructions on how to use SPARSH VP310, refer to the common EON48_310_SPARSH VP248_310 User Guide.
  • Page 399 Select MATRIX SPARSH VP310 as the Device Type at this location. Enter the MAC Address of the Matrix Extended IP Phone connected at this location in hexadecimal format, e.g. 00:50:C2:55:B0:10. Default: Blank. NAVAN validates the IP-Phone on the basis of the MAC Address, and provides configuration on validation.
  • Page 400 If Dynamic DNS is configured in the WAN, select Use Dynamic DNS Host Name as the Registrar Server Address. To set the call progress tone generation standards of the country where the Matrix Extended IP Phone is installed, select the Call Progress Tone - Region. Default: Region 1.
  • Page 401 Headset Transmit Volume Level to the desired level, from 0 to 7. Default: 4. To increase/decrease the volume of incoming speech (Receive Gain) on the headset of the IP phone, set the Headset Receive Volume Level to the desired level, from 0 to 7. Default: 4. Matrix NAVAN CNX200 System Manual...
  • Page 402 RTP Listening Port: This is the port on which the IP phone listens for RTP packets. This port is also used as the source port for sending RTP packets to the remote peer. The valid range for this port is 1025-65278. Default: 8000. Matrix NAVAN CNX200 System Manual...
  • Page 403 Debug report can be viewed on the Syslog Server or any other application which can capture the Syslog messages/debug sent by the phone. • Enter the IP Address of the remote Syslog Server as Syslog Server Address. Matrix NAVAN CNX200 System Manual...
  • Page 404 You restart the System • Set the System to Default • The system Network parameters specific to LAN and WAN Ports are changed. • Specific parameters in the VoIP Port page are changed. For details see “VoIP Port”. Matrix NAVAN CNX200 System Manual...
  • Page 405 In the Select Offset drop down list, all the features that can be assigned to the keys are listed. • Select Operator from the list of features in the Select Offset box. • Click OK. The box closes. The Operator feature appears on the key label. Matrix NAVAN CNX200 System Manual...
  • Page 406 Click Device Settings - Location2 to expand options and configure similarly as described for the Extended SPARSH VP310 present at Location-1. Click Device Settings - Location3 to expand options and configure similarly as described for the Extended SPARSH VP310 present at Location-1. Matrix NAVAN CNX200 System Manual...

  • Page 407: Configuring Matrix Sparsh Vp330 - Extended Ip Phone As Sip Extension

    Extended SPARSH VP330 is a proprietary IP Phone with graphical touch-screen user interface, designed and manufactured by Matrix. This feature-rich SIP based phone with intuitive GUI based touch screen, supports many features and functions of NAVAN which you can access once it gets registered to the NAVAN.
  • Page 408 Click Device Settings - Location1 to expand options. Select the Enable Device check box. Default: Disabled. Matrix NAVAN CNX200 System Manual...
  • Page 409 (e.g.: Head office, branch, residence). The Location Name may consist of 18 characters (maximum). Default: Blank. Select MATRIX SPARSH VP330 as the Device Type at this location. Enter the MAC Address of the SPARSH VP330 connected at this location in hexadecimal format: 00:50:C2:55:B0:10.
  • Page 410 Select the Language for the IP phone. Default: English. NAVAN provides language support for English, French, German, Spanish, Portuguese, and Italian on the Matrix IP Phone. When you select any of these languages, all the prompts and command strings will appear in the selected language.
  • Page 411 Call Progress Tone - Region • Date and Time - Region • Apply Daylight Saving Time? • Language • Transport Mode • Enable SRTP? • RTP Ports • Quality of Service (QoS) • NAT Keep Alive Matrix NAVAN CNX200 System Manual...
  • Page 412 • Specific parameters in the VoIP Port page are changed. For details see “VoIP Port”. Phone Key Settings • To personalize the key map of the Extended SPARSH VP330, click the Phone Key Settings link. Matrix NAVAN CNX200 System Manual...
  • Page 413 The Functions to be Performed by the key opens in a new window. • In the Select Function Type list, select the function to be performed by the key. For example, you want to use the key to call the Operator. Matrix NAVAN CNX200 System Manual...
  • Page 414 The Operator function is a Feature, so select the option Feature from the Select Function Type list box. From the Select Offset drop down list, all the features that can be assigned to keys are listed. • Select Operator from the list of features in the Select Offset box. • Click OK. Matrix NAVAN CNX200 System Manual...
  • Page 415 When you complete assigning functions to keys, close the window. The phone will enter the Auto Configuration mode, when you assign/re-assign any feature in the key maps. To know more refer the, SPARSH VP330 - Extended IP Phone User Guide. Matrix NAVAN CNX200 System Manual...
  • Page 416 Click Device Settings - Location2 to expand options and configure similarly as described for the Extended SPARSH VP330 present at Location-1. Click Device Settings - Location3 to expand options and configure similarly as described for the Extended SPARSH VP330 present at Location-1. Matrix NAVAN CNX200 System Manual...

  • Page 417: Configuring Matrix Sparsh Mobile Soft-Phone Clients As Sip Extension

    Matrix SPARSH M2S iPhone Application for iPhones Matrix SPARSH MS Android Application Matrix SPARSH MS Android Application, is a Mobile Soft-phone (MS) application that runs on Android handsets. It is a feature-rich Android application, providing voice communication over IP (VoIP) network once you register it to the NAVAN.
  • Page 418 Matrix SPARSH M2S is a proprietary SIP (Session Initiation Protocol) based Multi-Media Soft-phone (M2S) application that runs on iPhones and delivers full-array of Matrix NAVAN features to the user on-the-go along with the added advantage of video calling. Through tight integration with the enterprise mobility features of the NAVAN, Matrix SPARSH M2S provides advanced call capabilities including Conferencing, Corporate Directory Access (Global Directory), Call Logs and Conversation Recording with one-touch access.
  • Page 419 Click Device Settings - Location1 to expand options. Matrix NAVAN CNX200 System Manual...
  • Page 420 (e.g. Head office, branch, residence). The Location Name may consist of 18 characters (maximum). Default: Blank. Select MATRIX SPARSH MS as the Device Type at this location. It is applicable irrespective of the actual type of Soft-phone client (SPARSH MS or SPARSH M2S) you want to register.
  • Page 421 By default, Use Active WAN (Ethernet WAN/WWAN) is selected as the Internal Registrar Server Address. Select the appropriate External Registrar Server Address to register the Matrix SPARSH Mobile Soft- phone Client with the SIP Registrar of NAVAN from a public network (or, the Internet). Select the option according to your installation scenario: •...
  • Page 422 On expiry of the timer, the Soft-phone Client Matrix NAVAN CNX200 System Manual...
  • Page 423 Click Submit to save settings. • If you have completed the configuration of the Matrix SPARSH Soft-phone Client Application to be registered at Location 1, follow the same steps as described above to register other Soft-phone Clients, if any, at Location 2 and Location 3.

  • Page 424: Configuring Open Sip Phones As Sip Extensions

    Configuring Open SIP Phones as SIP Extensions You can connect any of the following as SIP Extensions of the NAVAN: • Matrix SPARSH VP248 - Open SIP Phone • Any Standard third party Open SIP Phone • Any SIP-enabled device including PC based Soft-phone •...
  • Page 425 For more information about configuring the DHCP Server of NAVAN, see “Configuring the Ethernet Port”. • If you are using a third party DHCP Server, see “Using any third party DHCP Server in your LAN”. Matrix NAVAN CNX200 System Manual...
  • Page 426 Address and provides configuration on validation. Some of the parameters may not be applicable depending on the Open SIP Phone you have connected. Please refer the specific Open SIP Phone manufacturer’s documentation for more details. Matrix NAVAN CNX200 System Manual...
  • Page 427 Configure DHCP Server of NAVAN available in the LAN page under the LAN & WAN tab of Jeeves. The DHCP Server of NAVAN will be used for assigning the ‘Auto Provisioning Server Address’ and ‘Server Port’ to the Open SIP Phone. To configure the DHCP Server, • Select OPTIONS as 66 Matrix NAVAN CNX200 System Manual...
  • Page 428 “Configuring SIP Extension General Parameters” “SIP Extensions”. Some of the parameters may not be applicable depending on the Open SIP Phone you have connected. Please refer the specific Open SIP Phone manufacturer’s documentation for more details. Matrix NAVAN CNX200 System Manual...
  • Page 429 Device Settings - Location1 or 2 or 3 in the Jeeves and Submit the page Depending on the selected Grandstream Open SIP Phone variant, the applicable parameters within option Device Settings - Location1/2/3 may vary. Matrix NAVAN CNX200 System Manual...
  • Page 430 3. Grandstream GXP3140/3175 Phone Book Configure the Phone Book Download interval in minutes. 1. Grandstream GXP2200 Download Valid Range: 0 - 720 minutes. Default: 60 minutes 2. Grandstream GXP21xx/116x/ interval (min) 14xx 3. Grandstream GXP3140/3175 Matrix NAVAN CNX200 System Manual...
  • Page 431 If you are using a third party DHCP Server, see “Using any third party DHCP Server in your LAN”. • Configure the SIP Extension General Parameters in NAVAN Jeeves. For details, see “Configuring SIP Extension General Parameters” “SIP Extensions”. Matrix NAVAN CNX200 System Manual...
  • Page 432 2. Yealink SIP-T20P 3. Yealink SIP-T3XG Some of the parameters may not be applicable depending on the Open SIP Phone you have connected. Please refer the specific Open SIP Phone manufacturer’s documentation for more details. Matrix NAVAN CNX200 System Manual...
  • Page 433 3. Yealink SIP-T3XG DST Type Select the DST Type that should be applied to the 1. Yealink SIP-T19P/SIP-T21P/ Open SIP Phone, either DST by Date or DST by T22P/T26P/T28P/T4X Week. 2. Yealink SIP-T20P 3. Yealink SIP-T3XG Matrix NAVAN CNX200 System Manual...
  • Page 434 Select the DST End Hour of the Day. 1. Yealink SIP-T19P/SIP-T21P/ T22P/T26P/T28P/T4X 2. Yealink SIP-T20P 3. Yealink SIP-T3XG Date Display Select the Date Display Format for the Open SIP 1. Yealink SIP-T19P/SIP- Format Phone. T21P/T22P/T26P/T28P/T4X 2. Yealink SIP-T20P 3. Yealink SIP-T3XG Matrix NAVAN CNX200 System Manual...
  • Page 435 Connect and reboot the Open SIP Phone. • Make sure that DHCP is selected as the Connection Type in the Open SIP Phone. • The Open SIP Phone will automatically fetch the configuration file(s) from NAVAN and will get registered. Matrix NAVAN CNX200 System Manual...
  • Page 436 Matrix NAVAN CNX200 System Manual...

  • Page 437: Configuring Trunks

    Configuring Trunks CHAPTER 14 SIP Trunks NAVAN supports 8 SIP Trunks. To configure, Log into Jeeves as System Engineer. Click the Trunks tab. On the left navigation bar, click the SIP Trunks link. Matrix NAVAN CNX200 System Manual...
  • Page 438 SIP 1 as GlobalTalk, SIP 2 as Pulver, these names will appear in place of SIP Trunk-1 and SIP Trunk-2. If you want to change the name of the SIP trunk, you must go to the “Trunks” page. Click the desired SIP trunk number/name tab to configure the parameters. Matrix NAVAN CNX200 System Manual...
  • Page 439 SIP ID configured on the SIP Trunk. • If you want NAVAN to check the SIP ID received in the Request URI of the INVITE message, select the Check SIP ID during incoming call check box. Matrix NAVAN CNX200 System Manual...
  • Page 440 The Registrar Server Listening Port ranges from 1025 to 65535. Default: 05060. Enter the authentication ID (user ID) provided by your ITSP in the Authentication ID field. Enter the password provided by your ITSP for the Authentication ID in the Authentication Password field. Matrix NAVAN CNX200 System Manual...
  • Page 441 The Registrar Server deletes an entry of its client from its database on expiry of a fixed timer. This timer is set by the Registrar Server. The Re-registration Timer of NAVAN enables it to send a registration request before the Timer of the Registrar Server expires to remain registered on the Server. Matrix NAVAN CNX200 System Manual...
  • Page 442 Voice Mail Auto Attendant, make sure you have configured the selected profile. See “Voice Mail Auto Attendant Profile” for details. • Set the Ring Timer for the extensions. This timer defines the time for which the extension, on which the call lands, should ring. Default: 015 seconds. Matrix NAVAN CNX200 System Manual...
  • Page 443 When Rotation is enabled, each new call lands on the extension next to the one that received the last call. This ensures equal dis- tribution of incoming calls to all the destination extensions in this group. Matrix NAVAN CNX200 System Manual...
  • Page 444 If you select Multiple Calls or One Call as CLI Authentication, you must configure the DISA CLI- Authentication Table under PBX Settings tab. See “Direct Inward System Access (DISA)”. You can select “Trunk Auto Answer” feature on the trunk, from the drop-down list provided: Matrix NAVAN CNX200 System Manual...
  • Page 445 Tone to the caller. Default: Do Not Play. Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice message before the call is actually handled. Matrix NAVAN CNX200 System Manual...
  • Page 446 Click RCOC (Return Call to Original Caller) to expand. To apply the RCOC feature on the SIP trunk, select the check box Set RCOC for Calling Extension, when Called Number is busy/ switched-off / not responding. Default: Disabled. Matrix NAVAN CNX200 System Manual...
  • Page 447 Configure the ANT table number you selected, if not configured. Click the Settings icon. The ANT page opens in a new window. The Settings icon does not appear when ANT is OFF. Click the Table Number you selected for this trunk. Matrix NAVAN CNX200 System Manual...
  • Page 448 To store details of incoming calls landing on this SIP trunk, select the Store Incoming Calls check box. Default: selected. To store details of outgoing calls made from this SIP trunk, select the Store Outgoing Calls check box. Default: selected. Click Submit. DSS Key Interface Matrix NAVAN CNX200 System Manual...
  • Page 449 The Pulse Rates offered by service providers may vary according to the time of the day. In such cases, you must divide the day into Time Zones, from 1 to 4, as required, to match the time of the pulse rates offered by your service provider. Matrix NAVAN CNX200 System Manual...
  • Page 450 Default: 999999 minutes To have the system reset the Number of Calls/Amount/Minutes automatically on a particular date, select the desired date from the Reset Call Budget on combo box as 1st to 31st of the every month. Matrix NAVAN CNX200 System Manual...
  • Page 451 Click Call Taping to expand option. Select the check box to enable Call Taping on the trunk. Default: Enabled. To disable Call Taping on the trunk, clear the check box. Click Submit. “Call Taping” to know more. Matrix NAVAN CNX200 System Manual...
  • Page 452 SIP trunk. The Pause Timer will be applicable when the letter 'P' is configured in the DTMF number string which is to be out dialed as DTMF Matrix NAVAN CNX200 System Manual...
  • Page 453 CLI on the SIP Trunk. Using this CLI, the called party can call back the calling party. The Fixed Number may consist of a maximum of 40 characters. By default, SIP ID is set as the Send CLI option for all SIP Trunks. Matrix NAVAN CNX200 System Manual...
  • Page 454 Fixed Number: If you want a specific number to be sent as the Caller ID. When you select this option, you must also define the number to be sent as the Caller ID. The Fixed Number may consist of a maximum of 40 characters. Default: SIP ID. Matrix NAVAN CNX200 System Manual...
  • Page 455 If No Privacy header is received, the CLI received from the Service Provider will be displayed to the called extension. • If you do not want the system to handle the Privacy Header, clear the check box. VoIP Click VoIP to expand options. Vocoders Matrix NAVAN CNX200 System Manual...
  • Page 456 Payload Type. The RTP packets will be tagged as DTMF as per the set value. The value of RFC 2833 Payload Type can be set from 96 to 127. Vocoders are the various voice codecs used to compress the data in RTP packets for optimum use of bandwidth and better voice quality. Matrix NAVAN CNX200 System Manual...
  • Page 457 SIP Trunk when the SIP Trunk is connected to any other SIP Trunk or SIP Extension of the system during an incoming or outgoing call. Valid Range for Tx Gain: -31dB to +31dB and Rx Gain -31dB to +31dB. Default: 0dB. Matrix NAVAN CNX200 System Manual...
  • Page 458 Set the tail length for echo cancellation for SIP to Mobile/SIP trunks and SIP to SIP extensions as Tail Length (msec) for Extensions/Digital Trunks (msec). The echo cancellation Tail Length for SIP to Digital Trunks/Extensions can be 32/64 milliseconds. Default: 32 milliseconds. Matrix NAVAN CNX200 System Manual...
  • Page 459 Jitter Buffer will store the received voice packet before sending it to the DSP for voice processing. Fax over IP You can send/receive Fax over IP (FoIP) from a Fax machine connected to the SLT port of the NAVAN. Select as Fax Type, the protocol of Fax over IP. Matrix NAVAN CNX200 System Manual...
  • Page 460 You may increase the Fax Image Level from 1 to 3 if the quality of fax does not improve with Fax Max Rate and Fax Packet Period. Level 0 means no redundancy. Matrix NAVAN CNX200 System Manual...
  • Page 461 NAVAN enables you to configure gain settings for fax. Fax gain settings consist of Data Gain and Bypass Gain. NAVAN supports Fax Receive Gain for SIP to Digital Trunk calls as well as SIP to SLT Calls. Matrix NAVAN CNX200 System Manual...
  • Page 462 The NAVAN supports 12 simultaneous calls. Ask your ITSP about the number of simultaneous SIP calls supported on this SIP Trunk. Configure this parameter only if the ITSP supports less than 12 simultaneous calls. In Handle rport, select from the following options: Matrix NAVAN CNX200 System Manual...
  • Page 463 The Default Transport for Outgoing Message options are checked only if you have enabled SIP over TCP or SIP over TLS. If the SIP over TCP and SIP over TLS options are disabled, all outgoing SIP messages will be transported over UDP only. Matrix NAVAN CNX200 System Manual...
  • Page 464 If the Proxy Server is unavailable, like no response is received, the status of the SIP Trunk will display “Heartbeat Failed” along with the Reason for Failure. To view status of the Proxy Server, go to SIP Trunk Status. Matrix NAVAN CNX200 System Manual...
  • Page 465 The system will send 'tel' URI in the selection headers and Request URI according to the selection you make. This will be used while making an Outgoing call. Select Send "user=phone" check box, if you want NAVAN to add user=phone in the Request URI/From/ To header of the INVITE message. Default: Disabled. Matrix NAVAN CNX200 System Manual...
  • Page 466 Caller ID on Call Transfer • If you set the SIP Trunk mode as Peer-to-Peer and selected Treat Incoming Peer-to-Peer Call as Station, you may configure Caller ID on Call Transfer. Click Caller ID on Call Transfer to expand. Matrix NAVAN CNX200 System Manual...
  • Page 467 Calls, International Calls, and Limited Calls 1, 2, 3. Default: All Calls. Select the type of Calls Allowed during Night/Break: All Calls, No Calls, Local Calls, Regional Calls, National Calls, International Calls, and Limited Calls 1, 2, 3. Default: All Calls. Matrix NAVAN CNX200 System Manual...
  • Page 468 Rotation has no relevance if only one member trunk is selected. • Click OK. The multiple selection box closes. All the trunks appear in the field Trunks allowed for ‘0’ dialing, in the sequence you selected, separated by commas. Matrix NAVAN CNX200 System Manual...
  • Page 469 This icon does not appear when Call Taping is OFF. • In the new window, • Select the Tape Internal Calls check box, if you want internal calls made and received by the extension to be taped. Matrix NAVAN CNX200 System Manual...
  • Page 470 CDC Timer. Default: Disabled. • In the Apply CDC for calls matching with numbers column, type the external numbers on which you want to apply CDC. You can enter as many as 99 numbers. Matrix NAVAN CNX200 System Manual...
  • Page 471 Click the tab of the next SIP trunk number. Follow the same steps as described above to configure this trunk. Use the Copy button to apply the same SIP trunk settings you configured on this trunk. Matrix NAVAN CNX200 System Manual...
  • Page 472 The Copy dialog box opens. The dialog box displays the number and name of the trunk to be copied in the Copy from field. The dialog box also lists the numbers and names of the trunks to which you can copy the values under the Copy to field. Matrix NAVAN CNX200 System Manual...
  • Page 473 On the left navigation bar, click the Status link. • Click SIP Trunks. • After viewing this page, you may log out of Jeeves. You can also view the SIP Trunk Status by clicking the Status tab. See “SIP Trunk Status”. Matrix NAVAN CNX200 System Manual...

  • Page 474: Co Trunks

    If you assigned names to the CO trunks on the “Trunks” page, the same names will appear on the tabs. To change the name of the CO trunk, you must go back to the “Trunks” page. Matrix NAVAN CNX200 System Manual...
  • Page 475 • 1st Ring, FSK, 2nd Ring • DT-AS, FSK, 1st Ring • RP-AS, FSK, 1st Ring • Polarity Reversal, DT-AS, FSK, 1st Ring • Any DTMF Format (without Start/stop Code) Default: Any ETSI DTMF format. Matrix NAVAN CNX200 System Manual...
  • Page 476 Select the landing destination for Route Calls during Day to. You may select: • Operator • Extensions • Department Group • Built-in Auto Attendant • Voice Mail Auto Attendant (if available). If you select Extension/s as the landing destination, Matrix NAVAN CNX200 System Manual...
  • Page 477 When Rotation is enabled, each new call lands on the extension next to the one that received the last call. This ensures equal dis- tribution of incoming calls to all the destination extensions in this group. Matrix NAVAN CNX200 System Manual...
  • Page 478 You can also select Voice Mail Auto Attendant as the landing destination for calls during the day. If you select this option then configure the “Voice Mail Auto Attendant Profile”. To enable CLI Based Routing on the Trunk during day, select the Apply CLI Based Routing check box. Default: Disabled. Matrix NAVAN CNX200 System Manual...
  • Page 479 When Busy: the system will answer incoming calls on the trunk, if the landing destination is busy. Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice message before the call is actually handled. Matrix NAVAN CNX200 System Manual...
  • Page 480 You can record 4 different RBT Messages for Trunk Auto Answer and assign a different RBT message for the Day, Break and Night. See “Voice Message Applications” under Voice Mail & IVR tab for instructions on recording and assigning voice modules for RBT messages. Matrix NAVAN CNX200 System Manual...
  • Page 481 To configure the Voice Mail Auto Attendant Profile, • Click the settings icon. • A new window opens. • Configure the Voice Mail Auto Attendant Profile. For detailed instructions, see “Voice Mail Auto Attendant Profile”. Close the window. Matrix NAVAN CNX200 System Manual...
  • Page 482 In the Add Prefix column, enter the number you want the system to add as prefix to the Dialed Number before the system dials out this number. Click Submit to save your entries. Close the window. For more details, see the description for “Automatic Number Translation”. Matrix NAVAN CNX200 System Manual...
  • Page 483 Put current call on Hold, when DKP/ Extended IP Phone user presses DSS key of another Trunk, while in speech on this Trunk. (Default). Click Submit. Call Cost Calculation If you want to Call Cost Calculation feature on this trunk, Matrix NAVAN CNX200 System Manual...
  • Page 484 If your service provider offers the same Pulse Rate for calling a number for the entire day, there is no need to change the default Time Schedule. The system will follow Time Zone 1. “Call Cost Calculation (CCC)”. Matrix NAVAN CNX200 System Manual...
  • Page 485 Select a Call Back Profile, 1 to 4, for the trunk port from the combo box. Make sure you also configure the Call Back profile you select here. To configure the profile, click the Settings icon. The Settings icon does not appear when the Call Back is OFF. Matrix NAVAN CNX200 System Manual...
  • Page 486 Select the Apply CDC for Outgoing Calls check box, to control the call duration for outgoing calls on this trunk. Default: Enabled. Clear this check box, if you do not want to apply CDC for outgoing calls on this trunk. Click Submit. “Call Duration Control (CDC)” to know more. Matrix NAVAN CNX200 System Manual...
  • Page 487 For more details, see “AC Impedance Test” topic. CO Termination: This parameter allows you to increase near-end echo cancellation on the CO trunk. Near-end echo is primarily caused by the mismatch between AC Termination Impedance (presented by Matrix NAVAN CNX200 System Manual...
  • Page 488 CO Port when the CO Port is connected to another CO Port of the system during an incoming or outgoing call. Valid Range for Tx Gain: +10dB to -15dB and Rx Gain +10dB to -15dB. Default: -0.6dB for Tx Gain and -0.3dB for Rx Gain. Matrix NAVAN CNX200 System Manual...
  • Page 489 When the signal is received, the billing will start and in the absence of this signal, the call will not be billed, ensuring that unanswered and unsuccess- ful call attempts are not billed. Matrix NAVAN CNX200 System Manual...
  • Page 490 NAVAN) has not disconnected the call, the call remains live within the system. So, Disconnect Supervision signal is important, particularly when calls are routed from CO-to-CO ports, to indicate to the system that it needs to disconnect the call and release the port. Matrix NAVAN CNX200 System Manual...
  • Page 491 These DTMF Out Dial attributes would be used when the features Redial, Auto Redial and Abbreviated Dialing are used to dial out the numbers from the CO port. These attributes are also applicable when you make a call from an extension that has DTMF gen- eration disabled. Matrix NAVAN CNX200 System Manual...
  • Page 492 OFF Hook Speed: This parameter defines the time to settle the line transients after which transmission or reception can occur. Select the desired OFF-Hook Speed from the following options: • 512 ms • 128 ms • 64 ms • 8 ms Default: 8 ms. Matrix NAVAN CNX200 System Manual...
  • Page 493 Application”, configure Pre-PSTN Digit Count or PPDC is the number of digits (dialed by an extension) to be ignored by the system before toll control check is begun. It is the same as the number. Matrix NAVAN CNX200 System Manual...
  • Page 494 Fax gain settings consist of Data Gain and Bypass Gain. NAVAN supports Fax Receive Gain for SIP to CO Trunks, SIP to Digital Trunk calls as well as SIP to SLT Calls. Matrix NAVAN CNX200 System Manual...
  • Page 495 Use the Copy button to apply the same CO trunk settings you configured on this trunk. How to copy Parameter Values to another CO trunk Click the Copy button on the page of the CO trunk you wish to copy. Matrix NAVAN CNX200 System Manual...
  • Page 496 To view the status of the other CO trunk, click the respective tab. For example, click CO-2. • You may log out of Jeeves. You can also view the CO Trunk Status by clicking the Status tab. See “CO Status”. Matrix NAVAN CNX200 System Manual...

  • Page 497: Mobile Trunks

    To save settings, click Submit. To assign default values to all the parameters of the trunk, click the Default button. To copy the same mobile trunk parameter values to the other mobile trunks (if available), use the Copy button. Matrix NAVAN CNX200 System Manual...
  • Page 498 Only the digits from 0 to 9 are allowed as SIM PIN. You must click the Submit button after you enter the new PIN. Wait for at least 5 seconds or more, and then Refresh this page to view the new SIM PIN. Matrix NAVAN CNX200 System Manual...
  • Page 499 In this case, the caller will continue to get ring back tone until the call is timed out by the network. No outgoing call can be made from the mobile port until the incoming call times out and the port is released. Matrix NAVAN CNX200 System Manual...
  • Page 500 When Rotation is enabled, each new call lands on the extension next to the one that received the last call. This ensures equal dis- tribution of incoming calls to all the destination extensions in this group. Matrix NAVAN CNX200 System Manual...
  • Page 501 You can also select Voice Mail Auto Attendant as the landing destination for calls during the day. If you select this option then configure the “Voice Mail Auto Attendant Profile”. To enable CLI Based Routing on the Trunk during day, select the Apply CLI Based Routing check box. Default: Disabled. Matrix NAVAN CNX200 System Manual...
  • Page 502 When Busy: the system will answer incoming calls on the trunk, if the landing destination is busy. Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice message before the call is actually handled. Matrix NAVAN CNX200 System Manual...
  • Page 503 You can record 4 different RBT Messages for Trunk Auto Answer and assign a different RBT message for the Day, Break and Night. See “Voice Message Applications” under Voice Mail & IVR tab for instructions on recording and assigning voice modules for RBT messages. Matrix NAVAN CNX200 System Manual...
  • Page 504 Caller)”. Voice Mail Auto Attendant If you have selected Voice Mail Auto Attendant as the destination for Routing calls during day or during break or during night, • Click Voice Mail Auto Attendant to expand. Matrix NAVAN CNX200 System Manual...
  • Page 505 Number Translation such that when an extension user dials a local landline number, the NAVAN prefixes the number with the appropriate country-area code when it routes the call through the GSM network.To know more about this feature, see the descrip- tion for “Automatic Number Translation”. Matrix NAVAN CNX200 System Manual...
  • Page 506 Select the Store Incoming Calls check box to store details of incoming calls landing on this trunk. Default: selected. • Select the Store Outgoing Calls check box to store details of outgoing calls made from this trunk. Default: selected. Matrix NAVAN CNX200 System Manual...
  • Page 507 The Network Registration Retry Timer defines the time for which the Mobile port, which has failed to register with the network, should wait before attempting to re-register with the network. Network registration retry timer is 2 minutes and is non-programma- ble. Matrix NAVAN CNX200 System Manual...
  • Page 508 For example, AirTel, a GSM network operator in India, has different MNC assigned to its networks in various states. The MNC for AirTel in the state of Maharashtra is 90, while the same for the state of Gujarat is 98. Matrix NAVAN CNX200 System Manual...
  • Page 509 Specify the Start Time and the End time (in 24 hours, HH:MM format) for the Time Zone Index in which the particular Pulse Rate will be applied. The default Time Schedule (start and end time) for each Time Zone Index is as follows: Start Time Zone Index End Time Time 00:00 23:59 Matrix NAVAN CNX200 System Manual...
  • Page 510 Reset Call Budget on combo box as 1st to 31st of the every month. The consumed Call Budget Amount/Minutes/Number of Calls can be reset from SE and SA Mode, referred to as Manual Reset. Refer the feature description “Call Budget on Trunk”. Matrix NAVAN CNX200 System Manual...
  • Page 511 Select the check box to enable Call Taping on the trunk. Default: Enabled. To disable Call Taping on the trunk, clear the check box. Click Submit. “Call Taping” to know more. Call Duration Control (CDC) Matrix NAVAN CNX200 System Manual...
  • Page 512 Valid Range for Tx Gain and Rx Gain is: Very Low, Low, Medium, High, Very High. Default: Medium. • Mobile - Voice Module (Tx-Gain and Rx-Gain): Configure the Gain Settings that you want the system to apply on the Mobile port when incoming calls are answered using Auto Attendant or Trunk Auto Matrix NAVAN CNX200 System Manual...
  • Page 513 When you select DTMF Outdial using AT Command, the length of the DTMF digits will be determined by the DTMF ON Time you set. • Set DTMF ON Time to the desired value. Default: 100ms Matrix NAVAN CNX200 System Manual...
  • Page 514 DTMF Detection Timer you set. • Enter the minimum duration of the DTMF detection timer. The valid range of this timer is 20 to 100ms. Default: 30ms. SMS Parameters Click SMS Parameters to expand. Matrix NAVAN CNX200 System Manual...
  • Page 515 The Time Table page opens. • Define the Working days, Working hours and Break hours (24 hours format) - for each working day. • Click Submit. • Close the window. “Time Table” to know more. Matrix NAVAN CNX200 System Manual...
  • Page 516 The dialog box also lists the numbers and names of the trunks to which you can copy the values under Copy to field. Select the check boxes of the trunk numbers to which you want to Copy To. Click OK. Matrix NAVAN CNX200 System Manual...
  • Page 517 To view the Mobile Trunk Status, • Click the Trunks tab. • On the left navigation bar, click the Status link. • Click the Mobile link. The status of Mobile Trunk-1 appears on your screen. Matrix NAVAN CNX200 System Manual...
  • Page 518 Network Operator Name: This is the name of the service provider/network operator with which the Mobile Port is registered. • Signal Strength (-dBm): This is the signal strength in '-dBm' as received from the network with which the Mobile port is registered. Matrix NAVAN CNX200 System Manual...
  • Page 519 Matured calls are outgoing calls for which 'CONNECT' message was received from the network. The total number of outgoing calls made includes the number of times the ATD has been sent from the Mobile port to the network. Matrix NAVAN CNX200 System Manual...
  • Page 520 To view the status of other mobile port(s), if available, click the tab Mobile-2. • You may log out of Jeeves. You can also view the Mobile Trunks Status by clicking the Status tab. See “Mobile Status”. Matrix NAVAN CNX200 System Manual...

  • Page 521: Bcch Selection

    To lock the Mobile Port to a cell or a channel, follow these steps: Log into Jeeves as System Engineer. Click the Trunks tab. On the left navigation bar, click the BCCH Selection link. • The page displays the following parameters: Matrix NAVAN CNX200 System Manual...
  • Page 522 Main Cell- Bit Error Rate (%): Bit Error Rate of the Main Cell is displayed in this field. Bit Error Rate (BER) is the percentage of received bits on a digital link that are in error relative to the number of bits received. Bit Error Rate is calculated from the received signal quality. Matrix NAVAN CNX200 System Manual...
  • Page 523 Manual Cell Locking: This radio button is for locking a Mobile Port to a selected cell manually. Now, to lock a Mobile Port to a particular cell, • Select the desired Mobile Port Number (if your system has two Mobile Ports). Matrix NAVAN CNX200 System Manual...
  • Page 524 • While re-registering, NAVAN tries to lock the Mobile Port to the last selected cell of network A. • If network A is unavailable then the Mobile Port will not get registered with the network. Matrix NAVAN CNX200 System Manual...
  • Page 525 In this situation, user should set Manual BCCH locking mode to 'No' to register Mobile Port with the suitable network automatically. • Later, the user can set the Manual BCCH locking mode to 'Yes' and lock the Mobile Port to the desired cell after assessing the cell information. Matrix NAVAN CNX200 System Manual...

  • Page 526: Sim Balance And Recharge

    Balance and/ or Recharge. NAVAN supports Unstructured Supplementary Service Data (USSD), the standard for transmitting information over CSM signaling channels and a commonly used method to query the available balance and other similar information in pre-paid GSM services. Matrix NAVAN CNX200 System Manual...
  • Page 527 For each port that you send a Balance Inquiry/Recharge Request (provided you have multiple Mobile ports), you will get this USSD-Reply: “Please wait, processing the request. Refresh the page to see the current status”. Matrix NAVAN CNX200 System Manual...
  • Page 528 USSD response is received from the Mobile network. • The NAVAN will clear the USSD Reply after system restart. So, each time you open the 'SIM Balance and Recharge' page after system restart, the USSD Reply box will be blank. Matrix NAVAN CNX200 System Manual...

  • Page 529: Trunks

    You may assign names to each trunk port type for easy identification. The name can be derived from the name of the Service Provider. The name may consist of a maximum of 18 alphanumeric characters. Click Submit to save. Matrix NAVAN CNX200 System Manual...
  • Page 530 Matrix NAVAN CNX200 System Manual...

  • Page 531: Configuring Voice Mail & Ivr

    FTP server of NAVAN. • To upload or download VMS Software, configuration files, mailbox messages, you will need to access the embedded FTP server of NAVAN. To configure Voice Mail Settings, • Log into Jeeves as System Engineer. Matrix NAVAN CNX200 System Manual...

  • Page 532: Vms General Parameters

    You can change the default settings of certain VMS features and functions, like function codes for nodes in a graph, access code for General mailbox, call transfer message options, etc. • On the left navigation bar, click the General Parameters link. • To change option values refer the description mentioned below. General Settings Matrix NAVAN CNX200 System Manual...
  • Page 533 Extension users with access to the mailbox can retrieve and listen to the recorded conversations. This parameter requires you to define the Mailbox for Call Taping. A Distribution List is a group of extensions which have mailbox. Matrix NAVAN CNX200 System Manual...
  • Page 534 # to disconnect the call. • Leave Message: By default, 6 is the function code for leaving messages. The VMS instructs the callers to dial 6 to leave a message for the extension user. Matrix NAVAN CNX200 System Manual...
  • Page 535 It is possible that the caller does not dial any digit, then you can select any one from the following as the Leave Message Option for Caller on No Digit Dialed option: • Disconnect • Transfer to Operator • Leave message • Go to Home Position Matrix NAVAN CNX200 System Manual...
  • Page 536 Message Verification: This message is played to the caller after they have recorded their message. If you clear this check box, the VMS will not give the caller the option of verifying the recorded message. Matrix NAVAN CNX200 System Manual...
  • Page 537 • Wait for Answer Timer: Configure the Wait for Answer Timer. This is the time for which the destination extension rings. If you have completed configuring the VMS General Parameters, click Submit to save changes. Matrix NAVAN CNX200 System Manual...

  • Page 538: Voice Mail Auto Attendant Profile

    Operator or terminates the call, or it can be configured to take the caller to the Root Node. This option can be selected according to the Time Zone - Day Time, Break Time and Night Time. Matrix NAVAN CNX200 System Manual...
  • Page 539 On the left navigation bar, click the Voice Mail Auto Attendant Profile link. The Voice Mail Auto Attendant Profile page opens. The following images display the Voice Mail Auto Attendant Profile page in two separate parts. Matrix NAVAN CNX200 System Manual...
  • Page 540 • Click Submit to save your profile. Assigning Voice Mail Auto Attendant Profiles to Extensions A Voice Mail Auto Attendant Profile must be assigned to all extensions types—SLT, SIP—and to Department Groups having a mailbox. Matrix NAVAN CNX200 System Manual...
  • Page 541 Directly Route to Root Node option) to different trunks. To assign Voice Mail Auto Attendant Profile to trunks, go to the desired trunk port type as mentioned in “CO Trunks”, “Mobile Trunks”, “SIP Trunks” under the Trunks tab. Matrix NAVAN CNX200 System Manual...
  • Page 542 Select Voice Mail Auto Attendant as destination for incoming calls during the Day, Break and Night, as desired. • Configure the Voice Mail Auto Attendant parameter. • Select the auto attendant profile number as Voice Mail Auto Attendant Profile number. See also “Auto Attendant”. Matrix NAVAN CNX200 System Manual...

  • Page 543: Distribution List

    Now, in the next column, for each member number, write the extension number (this is the access code you have assigned to the extension). Distribution List for Marketing- Distribution Members List 1 Distribution list for Customer Care- Distribution Members List 2 Similarly, create as many distribution lists as you desired. Matrix NAVAN CNX200 System Manual...
  • Page 544 Now, refer to the Distribution lists you created on paper, and enter the same information in the appropriate fields on this page. • Click Submit to save changes. • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 545: Graphs And Nodes

    Dialing '3', '4' or '5' at the Root Node will take the caller to the Transfer Node. The caller decides which path to take and dials the single digit code for the desired path announced by the VMS in the voice prompt. Matrix NAVAN CNX200 System Manual...
  • Page 546 This node is a point in the graph from where the VMS takes the caller to a specific extension. Each transfer node is linked to an extension. When a caller reaches the transfer node, the VMS transfers the call to the destination extension which is assigned to the transfer node. Matrix NAVAN CNX200 System Manual...
  • Page 547 Disconnect Node This node is a point in the graph at which the VMS disconnects the call after playing an appropriate message and a disconnect prompt to the caller. Matrix NAVAN CNX200 System Manual...
  • Page 548 For example, at menu node VMS plays the prompt related to menu options. At information node, the VMS plays the information prompt. At transfer node, the VMS plays the transfer prompt and then transfers the call to the designated destination. You can program the prompt of your choice at each node. Matrix NAVAN CNX200 System Manual...
  • Page 549 • provide direct access to order booking and complaint registration. These may be incoming trunk calls answered by the VMS Auto Attendant, or calls made by extension users to the VMS to access their mailbox. Matrix NAVAN CNX200 System Manual...
  • Page 550 Representative on Mutual Funds (TN) for Mutual Funds (TN) (TN) To configure Graphs, Log into Jeeves as System Engineer. Click the Voice Mail & IVR tab. On the left navigation bar, click the Graph link. Matrix NAVAN CNX200 System Manual...
  • Page 551 (Information node) columns will become un-editable. At the same time, the Extension Number field will become editable. In the Extension Number field, enter the number of the extension, whose mailbox is to be assigned to the Message to predefined user node. Matrix NAVAN CNX200 System Manual...
  • Page 552 When you select Menu as the Node Type, the option Auto-Attendant will be available. Enable the Auto- Attendant, if you want to allow callers to dial extension numbers and Operator code while they are in the Menu node. To enable the Auto-Attendant, select the corresponding check box. Matrix NAVAN CNX200 System Manual...
  • Page 553 If you want the VMS to play the message only once, configure Destination Node for No digit dialed/ Message play over (Information node) as 00. You can select to Disconnect or Transfer to operator as the Option for caller when count is over. Click Submit to save the changes. Matrix NAVAN CNX200 System Manual...

  • Page 554: Smtp Settings

    By default, it is set to No. If you enable Requires Authentication, you must also enter the User ID and the Password. 94. You can also have the new voice message mailed as an attachment with the message wait notification. Matrix NAVAN CNX200 System Manual...
  • Page 555 SMTP Server Connection Not Established When connection to SMTP server fails due to any reason. Login to SMTP Server Failed When connection to SMTP server is established but login to SMTP server fails due to any reason. Matrix NAVAN CNX200 System Manual...
  • Page 556 Sending Test Mail Failed When connection to SMTP has been established successfully but there is no acknowledgement for the test mail sent. Test Mail Sent Successfully When acknowledgement for the test mail sent to SMTP server received successfully. Matrix NAVAN CNX200 System Manual...

  • Page 557: General Mailbox Settings

    Define the Maximum Message Length (Seconds) of the General Mailbox. This is the length of each message that callers are allowed to record in the mailbox. The valid range is 0001-9999 seconds. Default: 999 seconds. Select the required type of New Message Delivery Option in Mailbox Full Condition. Matrix NAVAN CNX200 System Manual...
  • Page 558 Type the E-mail Address of the extension user to which the Voice Mail notification is to be sent. The e- mail ID may consist of up to 64 characters. Default: Blank. Click Submit to save the settings. For more information and instructions on how to access the General Mailbox, see “Accessing General Mailbox”. Matrix NAVAN CNX200 System Manual...

  • Page 559: Recording Extension Names

    The VMS will playback the name you recorded. As you record the names of each extension, the VMS will create audio files with unique file names, ‘stn001.wav’, ‘stn002.wav’, etc. These files are stored in the Station_Names sub-folder in the VmsCard configuration folder. Matrix NAVAN CNX200 System Manual...

  • Page 560: Recording Voice Messages

    As the caller navigates, the VMS plays the pre-recorded voice messages related to the particular node the caller has reached. If the caller dials 6 to leave a message, the VMS takes the caller to the message node, Matrix NAVAN CNX200 System Manual...
  • Page 561 109, ‘Extbusy.wav’ is tagged with the prompt number 101. The complete list of voice messages by their prompt numbers and file names is provided at the end of this topic. Matrix NAVAN CNX200 System Manual...
  • Page 562 Lift the receiver of any SLT or Extended IP Phone extension connected to the NAVAN. • Enter SA mode. Recording System Greeting Message To record custom System Greeting Message, dial: • 1072-304-System Greeting Number Where, System Greeting Number is 01 to 12 Matrix NAVAN CNX200 System Manual...
  • Page 563 Welcome! We are closed for Lunch. Please press 9 for assistance or press # Welmsg05.wav (hash) to disconnect. Welcome! We are closed at this moment. Please press 9 for assistance or Welmsg06.wav press # (hash) to disconnect. Matrix NAVAN CNX200 System Manual...
  • Page 564 Welcome! We are closed due to holiday. To leave HolidayMsg03.wav message, press 6. For assistance, press 0. To disconnect, press £. Welcome! We are closed due to holiday. Please press 0 HolidayMsg04.wav for assistance or press £ to disconnect. Matrix NAVAN CNX200 System Manual...
  • Page 565 Graph is the number of the graph in which the Voice Prompt is to be played, from 1 to 4. Node is the number of the node to which the Voice Prompt is to be attached, from 01 to 64. Matrix NAVAN CNX200 System Manual...
  • Page 566 The NAVAN is connected to a computer (standalone or LAN). You can upload Custom Voice Messages using Windows FTP or FireFTP. Make sure FireFTP Add-on is installed in your browser. Uploading Custom Voice Messages using Windows FTP Click My Computer. Matrix NAVAN CNX200 System Manual...
  • Page 567 On successful login, the FTP window will open. You will see the different Configuration folders in this window. • All the System folders will be displayed. • Click the USB folder and then click the VmsCard folder. Matrix NAVAN CNX200 System Manual...
  • Page 568 • Return to the FTP window. • Click the desired folder. The Thank you message is a response, so open the System_Prompts_Responses folder. Right click, and paste the file you copied in the System_Prompts_Responses folder. Matrix NAVAN CNX200 System Manual...
  • Page 569 The progress of file transfer will appear on your screen. • Follow the same procedure to copy other audio files. • Close the FTP window after the files are transferred. For instructions on uploading voice messages using FireFTP, see “Voice Message Applications”. Matrix NAVAN CNX200 System Manual...
  • Page 570 Matrix NAVAN CNX200 System Manual...

  • Page 571: Pbx Features

    NAVAN will automatically dial out the number using the Trunk Access Code (TAC) specified for this number in the personal directory. 95. These may be numbers of your branch offices, your clients, as also numbers of emergency services such as fire, police. Matrix NAVAN CNX200 System Manual...
  • Page 572 Toll Control Level (Call Privilege) of that extension and then dials out the number. • Abbreviated Dialing forms the basis of two other features of the NAVAN: “Dialed Number Directory” “Quick Dial”. Matrix NAVAN CNX200 System Manual...
  • Page 573 Names, Email IDs, Group and TACs against each Index number. Personal Directory 01 Email ID Group Index No. Number Name (optional) (optional) Personal Directory 02 Email ID Group Index No. Number Name (optional) (optional) Matrix NAVAN CNX200 System Manual...
  • Page 574 (optional), see “SMS/Email Group”. 1 is the Group Index number 0 is the Trunk Access Code (TAC) to route the call (optional). To upload Personal Contacts CSV file using Jeeves, see “Upload Personal Directory CSV file”. Matrix NAVAN CNX200 System Manual...
  • Page 575 You can update the Personal Directory contacts via Email, if you have enabled the SMS Server Application. You can Add, View, Edit and Delete contact/s via Email. For more details, see “Configuring Personal Directory via Email”. Configuring Personal Directory • Log into Jeeves as System Engineer. • Click the PBX Features tab. Matrix NAVAN CNX200 System Manual...
  • Page 576 Global Directory instead of the Personal Directory. Assigning Personal Directories to Extensions After you have configured the Personal Directories, assign a personal directory to each extension. To assign Personal Directory to SLT extensions, Matrix NAVAN CNX200 System Manual...
  • Page 577 Personal Directory. Similar to an SLT Extension, you can assign Personal Directory to a SIP extension as follows, • Click the Extensions tab. • On the left navigation bar, click the SIP Extensions link. Matrix NAVAN CNX200 System Manual...
  • Page 578 Click the Browse button to Select the .csv file to be uploaded from the location on the local disk. • Click the Upload button. • All the contacts of the CSV file will be uploaded in the selected Personal Directory. To view, click the respective Personal Directory link. Matrix NAVAN CNX200 System Manual...
  • Page 579 • To open the Personal_Directory_01.csv file from the location on the local disk, follow the steps given below: • DO NOT OPEN THE CSV FILE DIRECTLY WITH EXCEL! • Open a New worksheet in Excel. Matrix NAVAN CNX200 System Manual...
  • Page 580 • Open the Data tab and select From Text button in the Get External Data. • Select your CSV file from the location on the local disk to import. Matrix NAVAN CNX200 System Manual...
  • Page 581 • In Original data type section, select Delimited radio button and click Next. • In Delimiters select the Comma check box (column dividers will appear in preview) and click Next. Matrix NAVAN CNX200 System Manual...
  • Page 582 SMS Server Personal Directory Configuration and the message in the body: Personal Directory is not assigned, can't add contact Name: XXXXX Number: XXXXX. Where name/number is as received in mail for directory configuration. Matrix NAVAN CNX200 System Manual...
  • Page 583 The contact is added at the first free index in the Personal Directory and a confirmation mail is sent to the sender, with the Subject: SMS Server Personal Directory Configuration and the message in the body: New entry is Matrix NAVAN CNX200 System Manual...
  • Page 584 The To field contains the Email ID of the SMS Server. The Subject contains the Name/Group Name that you want to delete. In this case, there are three contacts +919898985400 (James), +919897894512 (John), +91898954045 (Steve) which will be deleted. Matrix NAVAN CNX200 System Manual...
  • Page 585 To modify any contact details, you must first delete the existing contact from the Personal Directory. Then you can add the same contact with new contact details. Configuring Global Directory • Log into Jeeves as System Engineer. • Click the PBX Features tab. Matrix NAVAN CNX200 System Manual...
  • Page 586 Select the trunks to be used for routing the numbers of the Global Directory dialed out by extensions. Double click the Route Global Directory’s Numbers using trunks field. A multiple selection box appears as shown below. Matrix NAVAN CNX200 System Manual...
  • Page 587 Click the Extensions tab. • On the left navigation bar, click the link of the desired extension type: • “SLT Extensions” • “SIP Extensions” • On the respective extension page, click “Class of Service (CoS)” to expand options. Matrix NAVAN CNX200 System Manual...
  • Page 588 See “Configuring Global Directory”. Download Global Directory CSV files • Click the PBX Features tab. • Click the Abbreviated Dialing link on the left navigation bar. • Click Upload/Download to open the page. Matrix NAVAN CNX200 System Manual...
  • Page 589 • DO NOT OPEN THE CSV FILE DIRECTLY WITH EXCEL! • Open a New worksheet in Excel. • Open the Data tab and select From text button within the Get External Data. Matrix NAVAN CNX200 System Manual...
  • Page 590 • Select your CSV file from the location on the local disk to import. • In Original data type section, select Delimited radio button and click Next. Matrix NAVAN CNX200 System Manual...
  • Page 591 • In Delimiters select the Comma check box (column dividers will appear in preview) and click Next. Matrix NAVAN CNX200 System Manual...
  • Page 592 Extension users can configure their own Personal Directories using their extension phones. The personal directory may be configured using the Matrix Extended IP Phones. You may also configure the Personal Directory using an SLT, but you will not be able to enter Names of contacts in the Directory.
  • Page 593 Memory Location. The system will use the trunks selected by the System Engineer to dial out the number added by the extension user. To configure Global Directory Part 1 from the Matrix Extended IP Phone, follow these steps: •...
  • Page 594 Enter Personal Directory Index number: 001 to 025. • The desired number will be dialed out. For SLT Users • Pick up the handset. • Dial 8 (users world wide) • Dial 6 (users in USA) Matrix NAVAN CNX200 System Manual...
  • Page 595 For SLT Users • Pick up the handset. • Dial 8 (users world wide) • Dial 6 (users in USA) • Dial Global Directory Index number: 100 to 999. • The desired number will be dialed out. Matrix NAVAN CNX200 System Manual...

  • Page 596: Account Codes

    Assign a three-digit account code to Midas Business Solutions, for instance '001' and the name code 'Midas Biz' in the Account Name List. • Assign a three-digit account code to Jet-Set Holidays, for instance '002' and the name code 'Jet' in the Account Name List. Matrix NAVAN CNX200 System Manual...
  • Page 597 IP extension user's phone LCD. How to configure For Account Code to work, the System Engineer must: Enable 'Account Codes' feature in the Class of Service (CoS) of the extensions to which this feature is to be allowed. Matrix NAVAN CNX200 System Manual...
  • Page 598 You may assign any code to any client. For instance, you can assign code '111' to Midas Business Solutions, '222' to Jet-Set Holidays, '333' to Bacchus Vineyard. Configuring Account Codes To configure Account Name list, • Log into Jeeves as System Engineer. • Click the PBX Features tab. Matrix NAVAN CNX200 System Manual...
  • Page 599 Click the extension number tab to which you want to allow this feature. • Click Class of Service to expand. • Select the Account Code check box in the Class of Service for Day and Night/Break as required. Matrix NAVAN CNX200 System Manual...
  • Page 600 Click the Trunks tab. • On the left navigation bar, click the link of the trunk type—CO or Mobile or SIP—to which you want to allow this feature. • On the respective trunk page, click the More... link. Matrix NAVAN CNX200 System Manual...
  • Page 601 Dialing Account Code by Number To enter the Account Code Number before making the call: • Press the DSS Key assigned to 'Account Code by Number'. • Dial 1058. • Enter the Account Code. Matrix NAVAN CNX200 System Manual...
  • Page 602 The Account Name List will be displayed on your phone LCD, alphabetically with the corresponding account codes. • Scroll to select the desired client name and press the Enter key. • Dial Trunk Access Code. • Dial the client's number. To enter Account Code Name during the call: Matrix NAVAN CNX200 System Manual...
  • Page 603 Printing Call Reports of Clients You can print the call details of your clients using their account codes as filter. “Station Message Detail Recording - Report”, for more detailed instructions on printing reports using filters. Matrix NAVAN CNX200 System Manual...

  • Page 604: Call Back On Trunk Ports

    If the system does not find a match for the CLI of the caller in the list, the 'Call Back' feature will not be applicable and the call will be processed according to the normal incoming call logic. Matrix NAVAN CNX200 System Manual...
  • Page 605 The system lands the call on the Operator extension assigned to mobile port 1. Read the topics “Auto Attendant”, “Direct Inward System Access (DISA)” “Configuring Operator” know more about corresponding type of calls’ respective call logic. Matrix NAVAN CNX200 System Manual...
  • Page 606 Click Call Back to expand. • Select the Call Back Profile from the drop-down list which you want to apply to this trunk. • Now, configure the Call Back Profile you selected by clicking the Settings icon that appears. Matrix NAVAN CNX200 System Manual...
  • Page 607 When a missed call is eligible for call back (matches with the list you configured), the 'Call Back to' parameter determines the number on which the call back is to be made, i.e. whether on the same number from which the missed call is received or on a different number. Matrix NAVAN CNX200 System Manual...
  • Page 608 You may change the sequence of the trunks you selected, if required, using the Up and Down arrow buttons on the right display box. • You can also delete trunks from the ones you have selected. Matrix NAVAN CNX200 System Manual...
  • Page 609 2652630555, the system will consider it a complete match. If the received CLI 912652630555, the system will consider this caller too as eligible for a call back. Thus any CLI received with 2630555 as the last 7 digits will be considered as match found. Matrix NAVAN CNX200 System Manual...
  • Page 610 Trunks tab, and follow the same instructions as above. Where the CLI received can be dialed out without any modification, you do not need to configure any number string in the Alternate number List. Matrix NAVAN CNX200 System Manual...

  • Page 611: Call Pickup Group

    A multiple selection box opens. The extensions appear on the left, with names and numbers, as configured. If you have not configured names and numbers, the extensions will appear with their default access codes and extension numbers. Matrix NAVAN CNX200 System Manual...
  • Page 612 The extension numbers appear in the sequence you selected, separated by commas. To create another CPU group, execute similar steps as described above. Click Submit to save your CPU Groups. To know more about this feature, refer the topic “Call Pickup”. Matrix NAVAN CNX200 System Manual...

  • Page 613: Pbx Settings

    To meet this requirement, NAVAN allows you to configure the Operator for Day (Working hours), Break hours and Night (Non-working hours). Log into Jeeves as System Engineer. Click the PBX Settings tab. The Operator page is displayed by default. On the left navigation bar, you may click the Operator link. Matrix NAVAN CNX200 System Manual...
  • Page 614 Click OK. All the extension numbers you selected will appear in the field Operator Extension/s for the Day. The extension numbers appear in the sequence you selected, separated by commas. The extension next to the one that received the previous call. Matrix NAVAN CNX200 System Manual...
  • Page 615 Matrix NAVAN CNX200 System Manual...

  • Page 616: License Management

    CTI stands for Computer Telephony Integration. CTI is a technology that integrates a telephone and a computer. With the CTI license, the Matrix TAPI Service Provider (TSP) acts as a link to integrate the interactions between your telephones and your computers. The computer in which you install this application functions as a Client and...
  • Page 617 NAVAN functions as a Server. In an organization, it is possible that the data is stored in different computers. In this scenario, the Matrix TAPI Service Provider can be installed in three (maximum) different computers, if required. To avail this facility, •...
  • Page 618 Keep your Current License Key and the License Voucher ready. Copy the License PIN from the Voucher. • Open a new window on your browser. • Enter http://www.matrixcomsec.com/MatrixLicense/ in the address bar of the new window. Matrix NAVAN CNX200 System Manual...
  • Page 619 The Login to Access page opens. • Enter your User Name and Password provided by Matrix and click the Login button. • The Home page will open. Click the License Activation button. Matrix NAVAN CNX200 System Manual...
  • Page 620 As Product Family, select the option Convergence. • In the Current License Key field, type the current product license key you noted or paste the copied product license key from the License Management page of Jeeves. Matrix NAVAN CNX200 System Manual...
  • Page 621 • Click View button. • The page will show the current License Profile on NAVAN. Click the Next button to continue. The License Activation page opens. Matrix NAVAN CNX200 System Manual...
  • Page 622 In the License PIN field on this page, enter or paste the copied License PIN from the Voucher. • Click Details. The details appear in the fields Product Family, Product Name, Product Variant. Matrix NAVAN CNX200 System Manual...
  • Page 623 Click the Activate button and wait for a few seconds, as the activation is initiated. On successful activation, the confirmation message will appear on your screen along with the activation date and time. You will also be sent a confirmation mail to your e-mail ID (registered with Matrix). Matrix NAVAN CNX200 System Manual...
  • Page 624 • To log off, click the Logout button. If you are unable to use Online Activation of the License Key or have no Internet access, contact the Matrix License Support Centre for assistance in generating the new License key. Matrix NAVAN CNX200 System Manual...
  • Page 625 Note down or copy the current License Key on this page. You may view the features and functions that are currently available to you under Service Profile. • Send your Current License Key and the License PIN (on the Voucher) to the Matrix License Support Centre. •...

  • Page 626: Logical Partition

    • On the left navigation bar, click the Logical Partition link. Now, allow or restrict the calls between the different Trunk Port types by selecting the Restrict or Allow option from the relevant list box. Matrix NAVAN CNX200 System Manual...
  • Page 627 (from where the DISA login is made) and the destination trunk (which is used as Hotline Trunk) only if calling is permitted between them. Otherwise an Error Tone will be played to the DISA caller on the expiry of the Hotline Timer. Matrix NAVAN CNX200 System Manual...

  • Page 628: Automatic Number Translation

    When you do not want to specify any numeric digits in the numbers to be modified, use the character $. This character represents any numeric digit from 0 to 9. For example, a 10-digit number (having the numeric digits from 0 to 9) can be represented using this character as $$$$$$$$$$. Matrix NAVAN CNX200 System Manual...
  • Page 629 Configure the Automatic Number Translation Table in the system using the tables you prepared. • Assign the configured Automatic Number Translation Table on the desired Trunk port. To configure Automatic Number Translation table, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 630 Select the trunk port number by clicking the corresponding tab located on the upper part of the trunk page. For example, tap CO-1. • On the trunk page, click the Automatic Number Translation (ANT) option to expand. Matrix NAVAN CNX200 System Manual...
  • Page 631 You can also configure the ANT Table number you select for this trunk from this page by clicking the Settings icon. This will open the ANT Table Number you selected for this trunk. • Click Submit to save settings. • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 632: Call Cost Calculation (Ccc)

    The system matches the Number dialed by the extension user with the Area Code Table configured in the system. When the area code matches with an entry in the table, the system obtains the Pulse rate type configured for the Call Cost Calculation Pulse Rate option assigned to the trunk. Matrix NAVAN CNX200 System Manual...
  • Page 633 Call Cost Calculation Pulse Rate option = 1 • Call Cost Calculation Schedule, • Time Zone 1 = Start Time: 00:00, End Time: 22:00 • Time Zone 2 = Start Time: 22:01, End Time: 23:59 Matrix NAVAN CNX200 System Manual...
  • Page 634 001 in the Area Code Table. As per the Area Code Table, the Pulse Rate Type ‘03’ is programmed in ‘Pulse Rate Option 1’ for the matching entry (at Index 001). Matrix NAVAN CNX200 System Manual...
  • Page 635 Configuring Call Cost Calculation using Jeeves To configure call cost calculation parameters, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. • On the left navigation bar, click the Call Cost Calculation link to expand. Matrix NAVAN CNX200 System Manual...
  • Page 636 Trunks tab, and then configure the Call Cost Calculation option on the different trunk port types by clicking respective trunk port name (for example, CO Trunks) on the left navigation bar. “CO Trunks”, “Mobile Trunks”, and “SIP Trunks” for instructions. Matrix NAVAN CNX200 System Manual...
  • Page 637 Zones, from 1 to 4, as required, to match the time of the pulse rates offered by your service provider. If you have configured Time Zones for the Call Cost Schedule on a trunk, you may define the different Pulse Rate Types for each Time Zone. • Click Submit to save changes. Matrix NAVAN CNX200 System Manual...
  • Page 638 On the left navigation bar, click the Discounted Pulse Rate link. • Configure the Discounted Pulse Rate Type with rates for the First Unit and the Additional Unit, as required. • Click Submit to save changes. Matrix NAVAN CNX200 System Manual...
  • Page 639 The pulse rate of a call depends on the destination number dialed. Generally, pulse rate varies according to the type of the call: Local, National, International. NAVAN enables you to configure Pulse Rates according to Area codes. To configure Pulse Rates for Area Codes, Matrix NAVAN CNX200 System Manual...
  • Page 640 For each area code, configure the Pulse Rate to be followed for the desired Pulse Rate Options in the Pulse Rate Type for Pulse Rate (Option 1 to 4) column. • Click Submit to save changes. “Default Area Code Table for the Region-USA” see Appendix. Matrix NAVAN CNX200 System Manual...

  • Page 641: Call Cost Display

    0 0 1 4 0 3 4 5 4 5 2 4 7 2 . 8 0 F r i 2 2 J A N 1 2 : 1 9 • Go Idle. Matrix NAVAN CNX200 System Manual...

  • Page 642: Call Duration Control (Cdc)

    The Apply CDC for Outgoing Calls made from Trunks flag is enabled and a match is found in the Do Not Apply CDC for calls matching with numbers list in the CDC profile. The Apply CDC for Outgoing Calls check box is disabled on the Trunk. CDC is not applied on the call. Matrix NAVAN CNX200 System Manual...
  • Page 643 Internal Calls A and B are extension users. • A calls B. • The system checks if the flag, Apply CDC to Internal Calls, is enabled in the CDC profile either assigned to A or B. Matrix NAVAN CNX200 System Manual...
  • Page 644 Make a list of extensions on which CDC will be applied and the CDC Profile number you want to assign to these extensions. • Also decide the trunks on which CDC will be applied for incoming and/or outgoing calls. Matrix NAVAN CNX200 System Manual...
  • Page 645 CDC. • Click Submit at the bottom of the page to save changes. • To configure another CDC Profile, click the Profile number tab, and follow the same steps described above to configure this profile. Matrix NAVAN CNX200 System Manual...
  • Page 646 • Enable CDC on the desired trunks. For instructions, see Call Duration Control present under “SIP Trunks”, “CO Trunks” “Mobile Trunks” available in the Trunks tab for instructions. • Log out of Jeeves, if required. Matrix NAVAN CNX200 System Manual...

  • Page 647: Call Duration Display

    The dialed external number with duration (5-digits in the format of MM:SS) is displayed on the LCD of the phone, when the call is answered. 6 1 6 A M I T PAT E L 0 2 : 5 2 F ri 2 2 J A N 1 2 : 1 9 Matrix NAVAN CNX200 System Manual...

  • Page 648: Call Taping

    • Use this feature in accordance with the local privacy laws. • Matrix ComSec is not responsible for any abuse of this feature by users. How it works • A and B are extensions. Both have Call Taping parameters configured in the Call Taping Profiles assigned to them.
  • Page 649 Call Taping Profile must be configured. A Call Taping Profile consists of the following parameters: • List of Incoming and Outgoing phone numbers for which the system should initiate Call Taping. • Internal Call taping flag. • Flag for taping Incoming Calls received without CLI. Matrix NAVAN CNX200 System Manual...
  • Page 650 To tape calls between extensions, select the Tape Internal Calls check box. Default: Disabled. • To tape incoming calls received without a CLI, select the Tape Incoming calls received without CLI check box. Default: Disabled. • Click Submit to save entries. Matrix NAVAN CNX200 System Manual...
  • Page 651 Click General Parameters to expand and clear the Play Beep when Raid/Call Taping/Conversation Recording starts check box. • Click Submit to save changes. How to use This feature works automatically on extensions which have the related Call Taping parameters configured. Matrix NAVAN CNX200 System Manual...
  • Page 652 103. This is the default Voice mail Feature Access Code. If this has been changed and use the new code. 104. Only if the mailbox is password protected, you will be prompted to enter the password. 105. See previous note. Matrix NAVAN CNX200 System Manual...

  • Page 653: Cli Based Routing

    D's number is found in the CLI Based Routing Table. • The system checks the destination number stored against D's CLI. • A's number is found as the destination extension. • The system lands the call on A. Matrix NAVAN CNX200 System Manual...
  • Page 654 Port Type Port Number 2640459 Midas Biz Routing Group 022281110001 Jet Set 2640075 Bacchus Routing Group To configure the CLI Based Routing Table, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 655 • In the Route to field, select the landing destination extension number, which may be an SLT, SIP extension, Virtual extension or Voice Mail Auto Attendant Profile. • Click Submit to save changes. Matrix NAVAN CNX200 System Manual...
  • Page 656 Enable CLI Based Routing To enable CLI Based Routing on CO Trunk, see “CO Trunks”. To enable CLI Based Routing on Mobile Trunk, see “Mobile Trunks”. To enable CLI Based Routing on SIP Trunk, see “SIP Trunks”. Matrix NAVAN CNX200 System Manual...

  • Page 657: Closed User Group (Cug)

    NAVAN and PBX A. • At Location A, you need to configure the Closed User Group Table in NAVAN. The CUG Table stores up to 32 entries. You must configure the following parameters in the table: Matrix NAVAN CNX200 System Manual...
  • Page 658 Inter Digit Wait Timer. When you configure the digit length, the system will match the dialed number string with the digit length you have configured and will route the number without waiting for the Inter Digit Wait Timer, if a match is found. Matrix NAVAN CNX200 System Manual...
  • Page 659 When there are trunks connected directly to the network and you want to allow extension users to access these trunks without dialing the Trunk Access Codes for these trunks, enable LCR to select the lowest cost trunk from these trunks. Matrix NAVAN CNX200 System Manual...
  • Page 660 107. The first call through the first trunk, the second through the second, the third through the third trunk, and so forth. Thus each new call is routed through the trunk next to the one that routed the previous outgoing call. Matrix NAVAN CNX200 System Manual...
  • Page 661 If the CUG is connected over IP network, you must also configure the SIP Trunk as Peer-to-Peer trunk and configure the Peer-to-Peer Table. See “Peer-to-Peer Calling” for instructions. • Click Submit button to save your entries. You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 662: Department Call

    Attendant to have callers who want information only to dial the Information Department instead of waiting for the Operator. • An external caller places a call to Department 391 using Built-In Auto Attendant. • The system checks if Rotation is enabled in the group of extensions in the Department. Matrix NAVAN CNX200 System Manual...
  • Page 663 If there is a new message in the Department Group Mailbox, but none in the Personal Mailbox, the VMS will play the message: “You have <x> new Message in your Department Group Mailbox.” 108. This will depend on the Message Wait Indication Type configured for the extension in its Voice Mail Settings. Matrix NAVAN CNX200 System Manual...
  • Page 664 Call Forward - if Busy/No Reply: calls made to the Department Group will be routed to the destination, if all members of the Department Group are busy or when none of the member extensions answered the call within the Call Forward No Reply Timer for the Department. Matrix NAVAN CNX200 System Manual...
  • Page 665 Call Forward-No Reply Timer can be set from the SE Mode only. How to configure The functioning of this feature requires you to do the following: • create Department groups. • select member extensions for the Department groups. Matrix NAVAN CNX200 System Manual...
  • Page 666 The 'Department Call' feature is included in the ‘Basic Features’ option of the CoS which is allowed to all extensions of NAVAN, by default, for Day and Night/Break. So, all extensions can make Department calls. You cannot deny this feature to any extension, without denying the entire set of ‘Basic Features’ option. Matrix NAVAN CNX200 System Manual...
  • Page 667 You may also assign a Name to the department group to facilitate identification. This name will appear in the Dial by Name directory along with the department group number. The Name can be a maximum of 18 characters. Matrix NAVAN CNX200 System Manual...
  • Page 668 This ensures equal distribution of incoming calls to all the destinations within the group. Rotation has no relevance if the department group has only one member extension. • Repeat the same steps to configure another Department Group number. • Click Submit to save your settings. Matrix NAVAN CNX200 System Manual...
  • Page 669 By default, maximum message length is 15 seconds. • New Message delivery when Mailbox is full: When the Department Group mailbox is full, you may select one of the following options for delivery of new messages: Matrix NAVAN CNX200 System Manual...
  • Page 670 If you want to remove password protection, clear Ask Password to Access Mailbox check box. 109. The number of person who left the message in the mailbox. 110. The number of the extension user for whom the message is intended. Matrix NAVAN CNX200 System Manual...
  • Page 671 By default, Wait for Answer is selected as Call Transfer method for all time zones. • Voice Mail Notification via Call: To notify the arrival of a new message in the mailbox of the extension users via call, configure the following parameters. Matrix NAVAN CNX200 System Manual...
  • Page 672 Extensions users will receive notifications only for the mailbox memory utilization, if you configure the E- mail Address and select Do not send as the Notification option. Refer the feature description “Email Based Notification” to know more. Matrix NAVAN CNX200 System Manual...
  • Page 673 Setting Call Forward for Department Group You can set Call Forward for Department Group from SA Mode only. To set Call Forward, • Log into Jeeves as System Administrator. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 674 Timer for Department Group. You can change this timer only from SE Mode. By default the Timer is set to 30 seconds. To change the Call Forward No Reply Timer, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 675 Dial the desired Department Group Number (default: 391-395). • You get Ring Back Tone as the call lands on an extension within the department group. • Talk when the call is answered. • Go Idle. For SLT Users • Lift handset. Matrix NAVAN CNX200 System Manual...
  • Page 676 Press DSS Key assigned to the Call Forward Department Group. • Dial 1179 (users worldwide). Users in the Philippines, dial 1108. • Enter the Access Code of the Department Group whose calls are to be forwarded. 111. Refer “Distinctive Rings” for description. Matrix NAVAN CNX200 System Manual...
  • Page 677 3 for Forward when No Reply • 4 for Forward when Busy/No Reply • Dial 0 to Cancel Call Forward • Dial Destination number (number of the desired extension or voice mail) • You get confirmation tone. • Replace handset. Matrix NAVAN CNX200 System Manual...

  • Page 678: Ddi Routing

    Extension User1, if Send DDI Number as CLI option is enabled. If not then the Pilot number will be sent. To configure, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 679 For example, in SIP Trunk-1 field, enter the DDI numbers among the DDI numbers provided by the ITSP with whom you have registered the SIP Trunk 1. Each number can be assigned to the desired SLT, SIP or Virtual extension users or Department Groups. Matrix NAVAN CNX200 System Manual...
  • Page 680 • Click Pilot Numbers to expand. • Enter the DDI Pilot Number provided by the ITSP with whom you have registered each SIP Trunk. • Click Submit to save. Matrix NAVAN CNX200 System Manual...

  • Page 681: Direct Inward System Access (Disa)

    DISA mode. To end the DISA login session, callers must dial the Termination code or disconnect from the remote end. For this type of DISA, the DISA CLI Authentication Table must be configured first. Matrix NAVAN CNX200 System Manual...
  • Page 682 If the caller dials an external number using a CO trunk, the system starts the DISA Inactivity Timer (configurable; default: 2 minutes). 112. If no voice message is recorded, the system plays music-on-hold to the caller. 113. If the caller does not go Off-hook within this timer, the system releases the call. Matrix NAVAN CNX200 System Manual...
  • Page 683 Auto Login extension for this Calling Party Number in the Table 114. If no match is found for the CLI of the caller in the Table, the call will be routed as per the Incoming Call Route configured in NAVAN. 115. same as previous note. Matrix NAVAN CNX200 System Manual...
  • Page 684 Configure the related timers, DISA Idle State Timer and DISA Inactivity Timer, if required. See “System Timers and Counts” for instructions. • If you have selected the DISA CLI Authentication - Multiple Calls or CLI Authentication - One Call on a trunk, you must configure the CLI Authentication Table. Matrix NAVAN CNX200 System Manual...
  • Page 685 For each Calling Party Number, in the Auto Login as field, select the extension you want to allow access to after the Calling Party’s Number is authenticated. • Click Submit button to save your entries. • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...
  • Page 686 Dial the number of the Trunk on which DISA is enabled for the current time zone, i.e. Day or Break or Night. • NAVAN answers the call. You will get music or Built-In Auto Attendant Voice Message, if configured. Matrix NAVAN CNX200 System Manual...
  • Page 687 To make another call, you must dial the number of the DISA enabled trunk again. The following features of NAVAN are not supported in DISA mode: • Auto Call Back • Auto Redial • Call Park • Call Chaining • Self Ring Test • Trunk Reservation. Matrix NAVAN CNX200 System Manual...

  • Page 688: Least Cost Routing (Lcr)

    This type of LCR may also be used when the same Service Providers apply different charges for different subscriber services provided by them. For example, Service Provider 1 offers both Fixed Line as well as Mobile services and applies different charges for fixed line and Mobile services. Matrix NAVAN CNX200 System Manual...
  • Page 689 If these trunks are busy, you want the system to route calls through the BSNL mobile trunk. When this line is busy, you want the system to attempt to route calls through the line of Reliance. Matrix NAVAN CNX200 System Manual...
  • Page 690 If you have finished defining Time Zones and the preferred trunks for the time zones, configure the Time- based LCR using Jeeves. • Log into Jeeves as System Engineer. • Click the PBX Settings tab. • On the left navigation bar, click the Least Cost Routing (LCR) link. Matrix NAVAN CNX200 System Manual...
  • Page 691 All mobile numbers start with the number '9', which is prefixed with a '0' when making long distance mobile calls, so enter '9' and '09' as the number strings. For '9' as well as '09', select the Mobile trunks through which the calls should be made in order of preference. Matrix NAVAN CNX200 System Manual...
  • Page 692 Number-based LCR using Jeeves. Configuring Number based LCR using Jeeves • Log into Jeeves as System Engineer. • Click the PBX Settings tab. • On the left navigation bar, click the Least Cost Routing (LCR) link. Matrix NAVAN CNX200 System Manual...
  • Page 693 Number strings may be complete telephone numbers, truncated phone numbers or area codes. When the trunk you selected as first preference is busy, the system will route the call through the next trunk you set as preference if it is free. Matrix NAVAN CNX200 System Manual...
  • Page 694 Number and Time-based LCR using Jeeves or a Telephone. Configuring Time+Number based LCR using Jeeves • Log into Jeeves as System Engineer. • Click the PBX Settings tab. • On the left navigation bar, click the Least Cost Routing (LCR) link. Matrix NAVAN CNX200 System Manual...
  • Page 695 Ignore Digit Count in the Area Code Table. • On a sheet of paper make a table for Service Provider-based LCR. Cost Factor Ignore Index Area Number Digit Preference Preference Preference Preference Code Count Matrix NAVAN CNX200 System Manual...
  • Page 696 Configuring Service Provider-based LCR using Jeeves • Log into Jeeves as System Engineer. • Click the PBX Settings tab. • To configure Area Code and Ignore Digit Count, click the link Call Cost Calculation on the left navigation bar. Matrix NAVAN CNX200 System Manual...
  • Page 697 • Click Submit at the bottom of the page to save your changes. • Now, click the Least Cost Routing (LCR) link on the left navigation bar. The LCR options will appear below this link. Matrix NAVAN CNX200 System Manual...
  • Page 698 SLT, SIP. • Under Extensions tab click the link relevant to the extension type: • “SLT Extensions” • “SIP Extensions” • Select the desired Extension number, for example SLT 21. Matrix NAVAN CNX200 System Manual...
  • Page 699 Time-based, Number-based, Time+Number based, Service Provider based (Cost Factor). Since you have already configured the LCR Type, you do not need to configure the LCR settings further on this page. • Click Submit to save your settings. Matrix NAVAN CNX200 System Manual...

  • Page 700: Macros

    Thus, each time the extension user presses the special key *50, the system considers that the extension user has dialed 131-Trunk Access Code-26550333-#*. How to configure You can create as many as 25 Macros. To configure Macros, • Log into Jeeves as System Engineer. Matrix NAVAN CNX200 System Manual...
  • Page 701 Macro Index 1. For detailed instructions on assigning a keyboard macro to a DSS key, see, Phone Key Settings under “Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension” “Configuring Matrix SPARSH VP330 - Extended IP Phone as SIP Extension”.
  • Page 702 String field, and enter the string *53 in the corresponding Access Code field. The Access Code that you assign here in Macros must not conflict with any other Access Codes in the Dial Phase. See “Access Codes”. • Click Submit to save. • Log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 703: Toll Control

    When the “Call Budget” feature is used on extensions, it becomes necessary to define the calling permission for extensions that have consumed their allotted budget. To support this feature, NAVAN offers Toll Control-Call Budget Consumed. Matrix NAVAN CNX200 System Manual...
  • Page 704 International Number List configured. Limited Calls Limited Calls Number List (List 1, 2 or 3) assigned to the extension • The Local, Regional, National, International and Limited Calls Number Lists consist of Allowed Numbers and Denied Numbers. Matrix NAVAN CNX200 System Manual...
  • Page 705 On one column of each list, write down the numbers you want to permit as Allowed Numbers. On the other column write down the numbers you want to restrict as Denied Numbers. Your table may look like these: List of Local Numbers for Call Privilege - Local Calls Allowed Denied Sr. No. Numbers Numbers Matrix NAVAN CNX200 System Manual...
  • Page 706 Then assign Toll Control to individual extension users as described in “Assign Toll Control to extension users”. Toll Control - Allowed Denied Numbers • Log into Jeeves as System Engineer. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 707 Enter as many local numbers as you want by clicking the Index number links 001-250, 251-500, 500-750, 751-999. • Click Submit to save. Regional Calls • Click the Regional tab. • Enter the Allowed Numbers and Denied Numbers in their respective columns. Matrix NAVAN CNX200 System Manual...
  • Page 708 Enter the Allowed Numbers and the Denied Numbers in their respective columns. • Click Submit to save. • Enter as many Regional, National numbers as you want, by clicking the Index number links 001-250, 251- 500, 500-750, 751-999. • Click Submit to save. Matrix NAVAN CNX200 System Manual...
  • Page 709 Click More button to expand all Toll Control parameters. • In the Calls allowed during Day box, select the call privilege type for the Day time: • No Calls • Local Calls • Regional Calls Matrix NAVAN CNX200 System Manual...
  • Page 710 In the Allowed Numbers column, enter the long distance numbers within the country that are to be permitted. You may enter only the first digit of the number string, or a part of the string, or the complete number string. Each number string you enter must not exceed 16 characters. Matrix NAVAN CNX200 System Manual...
  • Page 711 Follow the same steps to select the call privilege type and configure the number list for- • Calls allowed for Lock Level 1 • Calls allowed for Lock Level 2 • Calls allowed for Lock Level 3 • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 712: Page Zones

    Page Zones For information on how to create and assign Page Zones, see “Paging”. Matrix NAVAN CNX200 System Manual...

  • Page 713: Pin Dialing

    Extensions”. • If you want to log outgoing calls made using PIN, make sure the Store Outgoing Calls parameter is enabled on the desired extensions. For instructions, see SMDR Storage in “SLT Extensions” “SIP Extensions”. Matrix NAVAN CNX200 System Manual...
  • Page 714 If you re-assign the same PIN to a different Toll Control Level, it will not be valid for the previously assigned Toll Control Level. Configuring Trunks and LCR • Log in as System Engineer. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 715 You will hear the trunk dial tone. • Dial the desired number. • Go OFF-Hook. • Dial TAC. • Dial the desired number. • You get Feature tone/ Voice message. • Dial the PIN. • Speech with the Called Party. Matrix NAVAN CNX200 System Manual...
  • Page 716 You may also print online report of calls made using PIN, when the NAVAN is interfaced with a third party Call Accounting Software (CAS). For this, you must set the parameter PIN in SMDR - Posting. See “Station Message Detail Recording - Posting” for more details. Matrix NAVAN CNX200 System Manual...

  • Page 717: Station Message Detail Recording (Smdr)

    (CAS) with NAVAN for call cost calculation. You can select the protocol supported by the call accounting software and further customize the handshaking parameters and call record formats. To know more, see “Station Message Detail Recording - Posting”. Matrix NAVAN CNX200 System Manual...

  • Page 718: Station Message Detail Recording - Storage

    Click the PBX Settings tab. • On the left navigation bar, click SMDR to expand. • Click the Storage Filters link. • To configure storage filters for outgoing calls, click SMDR Storage - Outgoing Calls to expand, Matrix NAVAN CNX200 System Manual...
  • Page 719 To configure storage filters for incoming calls, click SMDR Storage - Incoming Calls to expand, • Select the Store Incoming Calls check box to enable storage of incoming calls as per the filters you set. If incoming call storage is disabled, no incoming call will be stored. Matrix NAVAN CNX200 System Manual...
  • Page 720 How to use The SMDR stored in the buffer can be cleared at any time from the System Administrator mode, using Jeeves or by dialing SA commands from an extension phone. To delete SMDR records using Jeeves, Matrix NAVAN CNX200 System Manual...
  • Page 721 • You may log out of Jeeves. To delete SMDR records from an extension phone, • Enter SA mode from a SLT/ Extended IP Phone. To delete all Incoming calls: • Dial 1072-180-Reverse SA Password Matrix NAVAN CNX200 System Manual...
  • Page 722 To delete calls made by on a particular date or a between a certain time period: • 1072-132-DD-MM-YYYY-DD-MM-YYYY (The format of the date depends on the Date Format of the system) • Exit SA mode. Matrix NAVAN CNX200 System Manual...

  • Page 723: Station Message Detail Recording - Online

    You may also change the default format for the SMDR Online report for incoming calls, like column position and field length for calling number, speech duration, type of call etc., as required. For this you need to configure the settings of SMDR Incoming Online Record Format. Matrix NAVAN CNX200 System Manual...
  • Page 724 In the Destination IP Address: Port field, enter the IP Address and the port of the remote Syslog Server. • For SMDR - Internal Call Online, • Select the Destination Port. • In the Destination IP Address: Port field, enter the IP Address and the port of the remote Syslog Server. Matrix NAVAN CNX200 System Manual...
  • Page 725 Extension Number: This is the extension number that answered the call. You can define the column position and the field length for the extension number. • Trunk Number: This is the number of the trunk on which the call was received. Matrix NAVAN CNX200 System Manual...
  • Page 726 • The Matrix Format occupies 5 character spaces. • Check-Inn Format occupies 4 character spaces. • The First Character in the Check-Inn Format is X (Fixed). The remaining three characters show the software port number. • Date: The date on which the call was received. The date fill flag is to be enabled.
  • Page 727 You can start and stop SMDR Online report from the System Administrator mode using Jeeves or dialing SA Commands from an extension phone. To start/stop Online report using Jeeves, • Log into Jeeves as System Administrator. • Click the SMDR Management tab. Matrix NAVAN CNX200 System Manual...
  • Page 728 You may print the Online report captured on the Syslog Server after suitable modification of the format. The Incoming calls-Online report will look like this: 06001 305 16-02-12 16:47:19 06001 305 16-02-12 16:47:28 06001 305 16-02-12 16:47:34 Matrix NAVAN CNX200 System Manual...
  • Page 729 The Internal calls-Online report will look like this: 16-02-2012 16:49:20 16-02-2012 16:49:30 The Outgoing calls-Online report will look like this: 305 06001 123523 16-02-2012 16:33:04 1.10 Matrix NAVAN CNX200 System Manual...

  • Page 730: Station Message Detail Recording - Report

    • Click the PBX Settings tab. • On the left navigation bar, click SMDR to expand. 116. Syslog is one of the protocols used extensively for sending debug messages, and is defined in RFC 3164. Matrix NAVAN CNX200 System Manual...
  • Page 731 You can print SMDR Report whenever you want or schedule printing of the report from the System Administrator mode using Jeeves or dialing SA Commands from an extension phone. To Print SMDR-Report using Jeeves, • Log into Jeeves as System Administrator. Matrix NAVAN CNX200 System Manual...
  • Page 732 Set the following filters as desired. You can print records of outgoing calls originating and outgoing calls terminating on specific Extension numbers, and trunks: CO, Mobile, SIP. You can also print outgoing calls made using Account Code, Calls for Department Billing Groups and PIN. Matrix NAVAN CNX200 System Manual...
  • Page 733 • You can print the SMDR Report of outgoing calls any time you want. You can print the report on a local printer or the Destination Port of NAVAN as configured from the SE mode. Matrix NAVAN CNX200 System Manual...
  • Page 734 A detailed report is displayed on the screen. • Click Print to print the report. To print the report on the Destination Port, • Click the Send to Destination Port button. • To stop printing, click Abort button. Matrix NAVAN CNX200 System Manual...
  • Page 735 Click Calls to expand. You can print incoming calls of different Call Types: Normal calls, calls received on Built-In Auto Attendant, calls that remained Unanswered, Unanswered calls on Built-In Auto Attendant, and calls made using DISA. Matrix NAVAN CNX200 System Manual...
  • Page 736 To print calls that were kept on hold for more than a certain duration, set the filter Calls kept on hold with duration more than (seconds) to the desired value. • To print calls with speech duration of a certain duration, set the filter Calls with speech duration more than (seconds). Matrix NAVAN CNX200 System Manual...
  • Page 737 Destination Port of NAVAN as configured from the SE mode. To view/print the report on the local printer, • Click the View button. • A detailed report is displayed on the screen. • Click Print to print the report. Matrix NAVAN CNX200 System Manual...
  • Page 738 Extensions, by entering the extension numbers in the From and To fields. If you want to print calls made by a particular extension only, enter the same extension number in both From and To fields. Matrix NAVAN CNX200 System Manual...
  • Page 739 Destination Port of NAVAN as configured from the SE mode. To view/print the report on the local printer, • Click the View button. • A detailed report is displayed on the screen. • Click Print to print the report. Matrix NAVAN CNX200 System Manual...
  • Page 740 Dial 1072-121-0 to stop To start/stop Report for Incoming Calls: • Dial 1072-171-1 to start • Dial 1072-171-0 to stop To start/stop Report for Internal Calls: • Dial 1072-141-1 to start • Dial 1072-141-0 to stop Matrix NAVAN CNX200 System Manual...
  • Page 741 1072-103-CO-CO CO: 01 - 02 Calls terminated on Mobile 1072-107-Mobile-Mobile Mobile: 01 Calls terminated on SIP trunk 1072-108-SIP-SIP SIP: 01 - 08 Calls made using Account Code 1072-115-Account Code-Account Code Account Code: 000 - 999 Matrix NAVAN CNX200 System Manual...
  • Page 742 Mobile: 01 Calls received on SIP Trunk 1072-166-SIP-SIP SIP: 01 - 08 Print Normal Calls 1072-152-Flag Flag: 0 = Disable 1 = Enable Print Built-In Auto Attendant 1072-153-Flag Flag: Calls 0 = Disable 1 = Enable Matrix NAVAN CNX200 System Manual...
  • Page 743 MM: 00 - 59 Set filters to Default 1072-170 • Exit SA mode. Print Filter Settings - Internal Calls To set Print Filters for Internal Calls, • Enter SA mode from an SLT/Extended IP phone. Matrix NAVAN CNX200 System Manual...
  • Page 744 R(CALL TYPE):N=Normal, U=UnAnswered, I=DISA, T=Tranfer, G=Gateway D=Built-In Auto Attendant DU=Built-In Auto Attendant UnAnswered ------------------------------------------------------------------------------- NAVAN V1R8 Page : 1 The offline report for Internal Calls would look like this: SMDR INTERNAL CALLS REPORT AS ON 02-02-2012(Thu) AT 09:16 Matrix NAVAN CNX200 System Manual...
  • Page 745 DEPT GROUP : 00 To 00 DUR(sec) : 000 UNITS : 0000 ACCOUNT No : 000 To 000 ------------------------------------------------------------------------------- TRK CalledNo DATE TIME UNIT AMOUNT ------------------------------------------------------------------------------- 3012 26001 3001 12-01-2012 11:45:04 1.10 3012 26001 3005 14-01-2012 09:39:13 1.10 Matrix NAVAN CNX200 System Manual...
  • Page 746 R (CALL TYPE): O = DISA, A = Auto Redial, E = External Forwarded, T = Transfer, G = Gateway MATURITY: C = CPD, R = Reversal, D = Delay, I = Connect ----------------------------------------------------------------------------------- NAVAN V1R8 Page : 1 Matrix NAVAN CNX200 System Manual...

  • Page 747: Station Message Detail Recording - Posting

    SMDR-Posting sends outgoing call records only. SMDR-Posting Protocols NAVAN supports different posting protocols from the system to CAS. The flow of messages between the NAVAN and various protocols of CAS Interface (Matrix and Blind Send) are described below. Matrix •...
  • Page 748 Data Transfer Retry Timer (sec) - on Negative Response, default 3 seconds. Retransmit <STX> -Call Record-<ETX> <BCC> and wait for Data Transfer Retry Timer (sec) - on Negative Response, default 3 seconds. Matrix NAVAN CNX200 System Manual...
  • Page 749 If you select this protocol as the SMDR-OG Posting Protocol, NAVAN provides you the flexibility to set the values for the OG Handshaking Protocol and the OG Online Call Record Format as per your requirement. Call Detail Record Formats The Call Detail Record formats for various protocols are given below. Matrix NAVAN CNX200 System Manual...
  • Page 750 Call Type Fixed Right As per the Call Indicator Type Indicator table programmed by the SE. The SE should program L = local, F=International and Space shall be used for long distance. Location Fixed Right Matrix NAVAN CNX200 System Manual...
  • Page 751 Reset Do not Reset Serial Number to Staring Character Increment Counter Reset Do not Reset Increment Counter Prefix String Required Property Code Currency 003 000 000 000 000 000 000 000 Symbol (Enter Decimal Value) Matrix NAVAN CNX200 System Manual...
  • Page 752 Fixed Right Space Call Type Fixed Right As per the Call Indicator Type Indicator table programmed by the SE. The SE should program L = local, F=International and Space shall be used for long distance. Matrix NAVAN CNX200 System Manual...
  • Page 753 If the dialed number length is greater than the width of the dialed number field, the trailing number digits will be removed. For example: if the number dialed is 15134036508 (11 digits) and the width of the called number field is 8, then the first 8 digits will be sent. Matrix NAVAN CNX200 System Manual...
  • Page 754 You will need the following functional components to make the interface work: • A computer (not supplied by Matrix) with a spare Ethernet port or any free Ethernet Port of the LAN Switch on which the CAS server application software is running.
  • Page 755 • In the SMDR-OG Posting Protocol (Handshaking and OG Call Record Format) drop down list, select the appropriate protocol to be used. Default: Matrix. • In the Destination Port, select Ethernet. This is the Ethernet WAN Port of NAVAN on which SMDR Posting is set up.
  • Page 756 Data Transfer Retry Count - on No Response (to Data Transfer): The number of times the sender should send ENQ before dropping the process. This parameter is used when ACK is received against ENQ and there is some problem while sending the data. Matrix NAVAN CNX200 System Manual...
  • Page 757 Click Submit to save settings. Refining Call Detail Record Format Parameters The Call Detail Record (CDR) format for the selected SMDR-Posting protocol can also be refined to match the software requirements of the CAS being used by the organization. Matrix NAVAN CNX200 System Manual...
  • Page 758 Property Code: This is the property code required by the CAS used in the organization. It is a string of alphanumeric characters and is to be terminated with #*. This field has a maximum of 128 alphanumeric characters. Matrix NAVAN CNX200 System Manual...
  • Page 759 Extension number in the Call Detail Record. • Trunk Number: This is the number of the trunk from which the call was made. • The Matrix Format occupies 5 character spaces. • Check-Inn Format occupies 4 character spaces. •...
  • Page 760 The Number Index is kept as '36' as one of the SMDR-OG Posting protocols, INN-FORM XL supports 24 different types of calls. By default, all the entries in this table are blank. • Location: This column indicates the location of the external number to which the call was made. Matrix NAVAN CNX200 System Manual...
  • Page 761 Remarks: This column indicates the details of the call; whether it was a DISA call, Auto Redial Call, type of call maturity. Fixed Characters are used to indicate the type of call, call details, etc. The notations for the Remarks field are: DISA Call Auto Redial Call 12KHz/16KHz Reversal Delay Connect Matrix NAVAN CNX200 System Manual...
  • Page 762 Click the Call Type Indicator option to expand. • In the Dialed Number String column, enter the number strings for each Call Type. You can enter the prefix, e.g. 0 for long distance calls, 2 for local numbers, etc. Matrix NAVAN CNX200 System Manual...
  • Page 763 Number String (Text String) Long Distance Inter Circle INFO Information INTL International Local You may enter as many Call Types as supported by the Posting Protocol you have selected. • Click Submit to save entries. Matrix NAVAN CNX200 System Manual...

  • Page 764: Station Message Detail Recording - Backup

    Type the current IP Address of the Ethernet WAN/LAN Port of NAVAN in the Address bar. For example, type ftp://192.168.101.243 117. NAVAN will store SMDR only if the SMDR-Storage flag has been enabled. The call records are stored according to the Storage fil- ters set. Matrix NAVAN CNX200 System Manual...
  • Page 765 Click Go or press Enter key on your keyboard. • The Log on as window of the FTP server opens. • In the Password field, enter the SE password (default 1234) and click the Log On button. Matrix NAVAN CNX200 System Manual...
  • Page 766 While uploading SMDR files on to NAVAN, first, remove the current files in the system. Copy the new files from computer (backup source) on to the system. You can tag the back-up folders on the computer by date to store the records as archives. Matrix NAVAN CNX200 System Manual...

  • Page 767: Smpp Server

    SMS Center Number configured for that port. • If the Mobile Port is any other state the SMS will not be sent. • If the Mobile port is disabled/unregistered, the messages will not be sent. Matrix NAVAN CNX200 System Manual...
  • Page 768 (default:120 seconds) every time it receives the request from the Client. If no response is received from the SMPP Client before the expiry of this timer, the Server considers the Client as disconnected. The valid range of the timer is 005 to 999. Default: 120 seconds. Matrix NAVAN CNX200 System Manual...
  • Page 769 Log into Jeeves as System Engineer. • Click the Status tab. • On the left navigation bar, click the SMPP Server link. 118. Depends on the variant of NAVAN. 119. Depends on the variant of NAVAN. Matrix NAVAN CNX200 System Manual...
  • Page 770 Server and the Client. • Binding Type: This field displays the type of SMPP Client Binding, that is Transmitter, Receiver or Transceiver. • Address: This field displays the SMPP Client’s IP Address and Port. Matrix NAVAN CNX200 System Manual...

  • Page 771: System Parameters

    On the left navigation bar, click the System Parameters link. • Click the desired parameter link to configure. • Click Submit to save settings. • You may log out of Jeeves. System Parameters The System Parameters include the feature options: Matrix NAVAN CNX200 System Manual...
  • Page 772 End of Dialing Digit: End of Dialing Digit is a single digit, on receipt of which, the system considers the number string dialed by the extension users as the complete string. It does not wait for further digits to be Matrix NAVAN CNX200 System Manual...
  • Page 773 120. Certain features of NAVAN require extensions and trunks to behave differently according to the working hours, break hours and non-working hours, which are referred to as Time Zones. The Time Zones, are defined for the entire week in a Time Table. Time Table is assigned to trunks, extensions and other time-zone dependant features. Matrix NAVAN CNX200 System Manual...
  • Page 774 Card Number, and again after the system has dialed out the destination number (called party number). Thus the extension user will get Ring Back Tone, twice. To avoid this, you may configure the 'Call Proceeding Tone' to be played by the system when using Multi-Stage Dialing. Matrix NAVAN CNX200 System Manual...
  • Page 775 See “Incoming CLI Modification” know more. To use this feature, you must select the Enable Incoming CLI Modification check box. NAVAN supports the following options for CLI Nominalization: Matrix NAVAN CNX200 System Manual...
  • Page 776 Text Message can be of maximum 16 alphanumeric characters. All ASCII characters except < > and “(double quote) are allowed. Message No. Message Text Do Not Disturb Unavailable In Meeting In Conference Try on Mobile On Vacation On Business Trip Matrix NAVAN CNX200 System Manual...
  • Page 777 The time must be in HH:MM format. The valid range for Hours (HH) is 00 to 23 and for Minutes (MM) is 00 to 59. By default the time in Start Morning Greeting at is set to 00:00, Start Afternoon Greeting at is set to 12:00 and Start Evening Greeting at is set to 16:00. Matrix NAVAN CNX200 System Manual...
  • Page 778 Calls, Trunk Calls, Auto Call Back, Auto Redial, Alarm, Emergency call, Priority, etc. If you want to customise the Ringing pattern, for a call event, select the desired Ring Type. For more details see “Distinctive Rings”. Matrix NAVAN CNX200 System Manual...

  • Page 779: System Timers And Counts

    Programming Error The time for which the system plays the Error Tone 1 to 255 seconds Tone Timer (sec.) when you have entered an invalid command string while configuring a feature from a phone. Matrix NAVAN CNX200 System Manual...
  • Page 780 In a DISA PIN Authentication call, the time for which 0 to 255 the system waits for the caller to go Off-hook after (sec.) entering DISA. If the caller does not go Off-hook within this timer, the system releases the call. Matrix NAVAN CNX200 System Manual...
  • Page 781 In a Trunk-to-Trunk call, this is the time for which 1 to 255 2 minutes the system waits after call maturity for any digit to Timer (min.) be dialed. If no digit is dialed within this timer, the system drops the call. Matrix NAVAN CNX200 System Manual...
  • Page 782 Timer (sec.) Hold remains connected in the system. If the call put on Global Hold is not retrieved within this timer, the call is returned to the Extended IP Phone which put it on hold. Matrix NAVAN CNX200 System Manual...
  • Page 783 The time after which the system will disconnect 1 to 255 5 minutes Timer (min)* the held call. * Applicable for SPARSH VP330 (Extended) and Matrix SPARSH Mobile Soft-phone Applications. How to configure To configure Timers and Counts, • Log into Jeeves as System Engineer.
  • Page 784 The Timers and Counts on this page are arranged by the name of the feature or function these are related • Change the value of the Timer or Count by entering the desired duration or count in the respective fields. • Click Submit to save settings. • You may log out. Matrix NAVAN CNX200 System Manual...

  • Page 785: Time Table

    You can assign different Time Tables to different trunks and extensions. Refer the topic “Day Night Mode” to know more. To configure, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. 121. Direct Inward Dialing, Direct Inward System Access, Trunk Landing extensions. Matrix NAVAN CNX200 System Manual...
  • Page 786 If you want to use a Customized Time Table, click the tab Customized Time Table-1. • Define the Working days, Working hours and Break hours (24 hours format) - for each working day. • Click Submit. Matrix NAVAN CNX200 System Manual...
  • Page 787 • If you want to use the other customized time table, click their tabs and follow the same instructions as above. Matrix NAVAN CNX200 System Manual...

  • Page 788: Voip Port

    Expand: Click to expand a link to display all parameters under the link. Collapse: Click to collapse a link. Hides all parameters under the link. Settings: Click to configure the settings of a parameter further. More link: Click to view all additional parameters on the page. Matrix NAVAN CNX200 System Manual...
  • Page 789 Open SIP Clients will be able to use only limited features of NAVAN. Refer to “NAVAN Features supported with RTP/Direct RTP” for more details. Default: Transcoding. 122. Direct RTP and RTP Relay are supported in VoIP module V1R8 and onwards. Matrix NAVAN CNX200 System Manual...
  • Page 790 • Direct RTP is not supported on SIP Trunks and Matrix SPARSH M2S clients. System will use RTP Relay for SIP Trunks and Matrix SPARSH M2S. • If RTP Relay or Direct RTP is selected, then number of simultaneous SIP-to-SIP calls varies as follows- •...
  • Page 791 This can be avoided by reserving some voice channels exclusively for SIP trunk calls. SIP 100rel This parameter is to be configured if you want to support reliable transmission of (SIP) provisional responses and to use PRACK (Provisional Acknowledgement). Matrix NAVAN CNX200 System Manual...
  • Page 792 Outgoing Messages’ on the SIP Trunks page. • From the list box select the desired Certificate for SIP Over TLS. If you delete the selected certificate from the system, the Certificate for SIP Over TLS value will be set to ‘None’. Matrix NAVAN CNX200 System Manual...
  • Page 793 123. Network Address Traversal (NAT) allows multiple hosts in the network to share the single public routable IP address. Means all the hosts in the private network shall be identified by single public IP address in the global IP cloud. Matrix NAVAN CNX200 System Manual...
  • Page 794 Simple Traversal of UDP over NAT (STUN) This parameter is to be configured only if the Ethernet WAN Port of NAVAN is located behind a NAT Router and SIP Messages need to be forwarded to the public network. Matrix NAVAN CNX200 System Manual...
  • Page 795 Since STUN does not work with symmetric NAT, as an alternative to STUN you can use the Router's Public IP Address as NAT Traversal mechanism. Ask your Network Administrator about the NAT Traversal mechanism that suits best for your voice network and configure this parameter. Matrix NAVAN CNX200 System Manual...
  • Page 796 • Use IP Address fetched using STUN: Select this parameter if your NAVAN is located behind a NAT Router, and you have configured “Simple Traversal of UDP over NAT (STUN)” within this page. Matrix NAVAN CNX200 System Manual...
  • Page 797 SMS over IP Settings To configure SMS over IP parameters, see “How to Configure” under “SMS over IP”. • Click Submit button to save your VoIP port settings. To view the VoIP Port Status see, “VoIP Status”. Matrix NAVAN CNX200 System Manual...

  • Page 798: Digest Authentication

    Digest Authentication Table. To configure Digest Authentication Table, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. • On the left navigation bar, click the VoIP Configuration link to expand. Matrix NAVAN CNX200 System Manual...
  • Page 799 In the User ID field, enter the User ID to be authenticated. The User ID must be within 40 characters. • In the Password field, enter the corresponding Password. The Password must be within 16 characters. • Click Submit to save entries. Matrix NAVAN CNX200 System Manual...

  • Page 800: Peer-To-Peer Calling

    SIP Trunk, i.e. SIP 1. The CUG Table stores up to 32 entries. Each entry consists of the parameters Route Code, Strip Digit Count, Self Route, Dialed Digit Count, LCR, Route using Trunks and Apply Toll Control. Matrix NAVAN CNX200 System Manual...
  • Page 801 For the numbers you entered, in the Domain Address field in the table, enter the IP Address of the WAN Port of the PBX at Location B. • For the numbers you entered, in the Name field in the table, enter any desired name you want to assign as an identification or tag. Matrix NAVAN CNX200 System Manual...
  • Page 802 “Closed User Group (CUG)”. To configure the Peer-to-Peer Table, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. • On the left navigation bar, click the VoIP Configuration link to expand. Matrix NAVAN CNX200 System Manual...
  • Page 803 You can select UDP, TCP or TLS. Default: UDP. This parameter (Default Transport for Outgoing Message) can be configured through Jeeves only. • Click Submit to save your entries. • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 804: White List Ip Address

    10 IP Addresses. For each IP Address enter the corresponding Subnet Mask. • With the White List Tables ready, follow these steps: • Log into Jeeves as the System Engineer. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 805 Enter the IP Address you want to allow and its corresponding Subnet Mask in the table. You may refer to the table you prepared on the paper. • Click Submit to save your entries. • You may logout of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 806: Virtual Extension

    NAVAN supports 20 Virtual Extensions. How it works The shared telephone instrument is called the Master Extension. A Master Extension can be an SLT or a Matrix Extended IP Phone. •...
  • Page 807 Click Submit. These parameters are used by the SMS Server application. To know more about this feature, see “SMS Server”. • Click Access Code to expand. • In Access Code, assign a number to the Extension. Matrix NAVAN CNX200 System Manual...
  • Page 808 To configure another Virtual Extension, click the Virtual Ext. <number> tab. Follow the same instructions as above to configure the extension. How to use For making outgoing calls users of Virtual Extensions must use “Walk-In Class of Service”. Matrix NAVAN CNX200 System Manual...

  • Page 809: Sms Server

    SMS parameters for the desired extension users and/or Global/Personal Directory contacts, that is, Mobile Number, Email ID and SMS/Email Group. See “SLT Extensions”, “SIP Extensions”, “Configuring Personal Directory” “Configuring Global Directory” under “Abbreviated Dialing”. Matrix NAVAN CNX200 System Manual...
  • Page 810 When the SMS is received on Mobile Port (9898012345) in the above format, the system checks the senders number (9898214345 - John) in the Denied numbers list of the SMS Server. If the SMS is received in multiple parts the SMS Server combines it into a single SMS. Matrix NAVAN CNX200 System Manual...
  • Page 811 In this Email, the From field contains the Email address of the SMS Server. The To field contains the Email IDs of the recipients, the Subject contains the Name and/or Number of the sender and the Body of the message contains the message for the recipients. Matrix NAVAN CNX200 System Manual...
  • Page 812 The body must contain the message to be sent to the recipients, that is ‘Due to an urgent task tomorrow’s meeting is postponed.’ • The sender’s Email ID or Name will be displayed to the recipients, if you have configured the parameter Send Footer/Signature in SMS. Matrix NAVAN CNX200 System Manual...
  • Page 813 The Server sends a return email as well as a delivery status report to the SA/Sender or to Both, informing that the SMS has been delivered/not delivered. If a match is not found for the Name, a reply mail is sent to the Sender, informing that the Name is not found. Matrix NAVAN CNX200 System Manual...

  • Page 814: Bulk Sms

    Email Server uses SMTP to send messages and POP3 to receive messages. • you must configure the SMTP Client and POP3 Client parameters in the SMS Server of NAVAN, see “SMS Server - Mail Settings”. • users must have valid Email IDs. Matrix NAVAN CNX200 System Manual...
  • Page 815 No file is attached in Mail Please attach valid “.csv” file for Bulk SMS. If multiple attached file is received Only one attachment is allowed. Attached file format should be ".csv". Attachment file size should be less than 1 MB. Matrix NAVAN CNX200 System Manual...
  • Page 816 For the SMS Server to function, you need to configure the following parameters, General Parameters Log in as System Engineer. Click the PBX Settings tab. On the left navigation bar, click SMS Server. Click General Parameters. The SMS Server-General Parameters page opens. Matrix NAVAN CNX200 System Manual...
  • Page 817 “Fixed Port Routing (SMS Server)”. To send messages through certain preferred Mobile Port/s during a defined time interval, configure the SMS Routing - LCR table. For detailed information, see “Least Cost Routing”. Default: Using Fixed Mobile Port. Matrix NAVAN CNX200 System Manual...
  • Page 818 Default text: Some texts of message are ignored as length of mail is more than allowed characters. Configure the Minimum time delay between sending two consecutive SMS (sec) as supported by the network. Default: 05. Click Submit to save the changes you made. Matrix NAVAN CNX200 System Manual...
  • Page 819 Reject SMS or Send Email to default recipient. Default: Reject SMS. Select the desired option for, If conflict occurs for recipient Name. You can select Reject SMS or Send Email to default recipient. Default: Reject SMS Click Submit to save the changes you made. Matrix NAVAN CNX200 System Manual...
  • Page 820 If you select System Administrator, the email will be sent to the email IDs configured in Send copy of SMS. In Email Reply Text, enter the message you want to send in the Email. The message can a maximum of 100 characters. Default text: Your Message is delivered to Receiver. Matrix NAVAN CNX200 System Manual...
  • Page 821 Enter the Email IDs of the users who can send Bulk SMS. • You can also configure this list by clicking the Allowed Email IDs List for sending Bulk SMS link under SMS Server. Default: Disabled. Click Submit to save the entries. Matrix NAVAN CNX200 System Manual...
  • Page 822 When Daily SMS credit exceeds, send email Daily SMS Limit Exceeds. Please consult to sender informing about the status. your System Administrator. If required you can modify the Email reply text as per your requirement. To do this, Matrix NAVAN CNX200 System Manual...
  • Page 823 Select the Send copy of each SMS to Email ID check box and configure the Email IDS to which this copy of SMS must be sent by the SMS Server. You can configure up to 5 Email ID’s. The Email IDs can maximum of 64 characters. • Click Submit to save changes. Matrix NAVAN CNX200 System Manual...

  • Page 824: Sms Routing

    On the left navigation bar, click SMS Server. Click General Parameters. The SMS Server-General Parameters page opens. Click SMS Configuration to expand. • For the Send SMS option, select Using Fixed Port. • Click Settings , the SMS Routing-Fixed Port table opens. Matrix NAVAN CNX200 System Manual...
  • Page 825 Configuring Fixed Port Routing Log in as System Engineer. Click the PBX Settings tab. On the left navigation bar, click VoIP Configuration to expand and then click VoIP Port. Click SMS over IP Settings to expand. Matrix NAVAN CNX200 System Manual...
  • Page 826 Enable Port: Select the Enable Port check box corresponding to the Mobile Port you want to use for sending SMSes. • Click Submit. Make sure that you have selected the Allow sending SMS through this Port check box for this Mobile Port in “Mobile Trunks” page. Matrix NAVAN CNX200 System Manual...
  • Page 827 Log in as System Engineer. Click the PBX Settings tab. On the left navigation bar, click SMS Routing to expand. 124. The model of NAVAN with respect to which this manual has been written, has only one Mobile port. Matrix NAVAN CNX200 System Manual...
  • Page 828 Number: Configure the destination numbers/strings to which the messages are to be sent. • Preference1 to 4: Select the trunks in the order of preference through which you want to send the SMS. You can select up to 4 preferences. • Click Submit to save your settings. Matrix NAVAN CNX200 System Manual...

  • Page 829: Sms Server - Mail Settings

    Click Mail Settings. SMTP Configuration Contact your Network Administrator for the following information and configure the parameters as per the configurations done in the Email Server to register the SMS Server as an SMTP Client. Matrix NAVAN CNX200 System Manual...
  • Page 830 Email Server, when the connection is not established with the Email Server the first time. Configure the time interval in Reconnection Interval. Valid Range is 01 to 10 seconds. Default: 10 seconds. • Click Submit to save settings. Matrix NAVAN CNX200 System Manual...
  • Page 831 Click the POP3 Configuration link to expand. • If the Email Server uses authentication, select Requires Authentication as Yes. Default: No. If your Email Server uses authentication, you must also configure the User ID and the Password. Matrix NAVAN CNX200 System Manual...
  • Page 832 Test Status Message Description “Login to POP3 Mail Server is Successful” When connection to POP3 server is established successfully. “Login to POP3 Mail Server is Failed” When connection to POP3 server is not established successfully. Matrix NAVAN CNX200 System Manual...

  • Page 833: Sms Server - Reports

    Part of SMS • Mobile Port • Text To generate the reports you must configure the following parameters: • General Report Settings • Scheduled Report Settings • Error Report Settings • Report Backup Parameters • Report Filters Matrix NAVAN CNX200 System Manual...
  • Page 834 To select the Scheduled Report options, log into the SA mode. • Under Error Report Settings, • Select Ethernet as the Destination Port. • In the Destination IP:Port, enter the IP Address and Port of the remote Syslog Server. Click Submit to save the changes. Matrix NAVAN CNX200 System Manual...
  • Page 835 Select the Time duration during which the SMSes/Emails are sent/received. You can set the desired range in the From and To fields. • Select the type of SMS Status. You can select from the following: • • Pending Matrix NAVAN CNX200 System Manual...
  • Page 836 Email IDs in the table. • Click Submit. • To view the report, click the Generate Report button. The report is displayed in a new window. Online Report Generation Under SMS Server, click Report. Matrix NAVAN CNX200 System Manual...
  • Page 837 To stop printing, click the Stop button. Scheduled Report Generation Under SMS Server, click Report. • To Generate scheduled backup, select the desired option as a particular day or day of the week or day of the month. Matrix NAVAN CNX200 System Manual...
  • Page 838 To Generate report now, click the Generate button. • The report is generated and appears in a new window. • Click Export, if you wish to save the report at the desired location. The report will be saved in CVS format. Matrix NAVAN CNX200 System Manual...
  • Page 839 Online Error Report Generation Under SMS Server, click Report. • To Generate online error report, click the Start button. • To stop printing, click the Stop button. Bulk SMS Status Under SMS Server, click Report. Matrix NAVAN CNX200 System Manual...
  • Page 840 In Current status of Bulk SMS process, the status of the Bulk SMS process is displayed. • If the Current status of Bulk SMS process displays Running, click the Abort button to stop the ongoing process midway. To clear all the database, click the Clear Database button. Matrix NAVAN CNX200 System Manual...

  • Page 841: Sms Over Ip

    “Mobile Trunks”. • enable SMS over IP for SIP extension users. See “Configuring Matrix SPARSH Mobile Soft-Phone Clients as SIP Extension”. • configure the SMS over IP Settings. See “How to Configure”. Wherever the SMS over IP Application hands-over the handling of the SMS to the SMS Server Application, make sure you have the SMS Server license to achieve the desired functionality.
  • Page 842 SMS will be done by the SMS Server Application. See “SMS Server” for more details. Forwarding an IM as an SMS You can send a message either as an IM or an SMS using Matrix SPARSH Mobile Soft-phone Clients only. Matrix NAVAN CNX200 System Manual...
  • Page 843 SMS is to be delivered. The destination can be an Extension Number/ External Number or Name. When the destination is an Extension Number/Name the system will search for the Extension Number in its database and then send an SMS to its corresponding Mobile Number. Matrix NAVAN CNX200 System Manual...
  • Page 844 Log in as System Engineer. Click the PBX Settings tab. On the left navigation bar, click VoIP Configuration to expand and then click VoIP Port. Click SMS over IP Settings to expand. • Configure the following parameters: Matrix NAVAN CNX200 System Manual...
  • Page 845 SMS. By default, the senders Name and Number will be sent. • Click Submit to save the changes. 125. The NAVAN variant based on which the manual has been written does have only one Mobile port. Matrix NAVAN CNX200 System Manual...

  • Page 846: Sms/Email Group

    Assign a Global/Personal Directory contact to the SMS/Email Group you created as per your requirement. For instructions, see “Configuring Personal Directory” “Configuring Global Directory” under “Abbreviated Dialing”. Configuring SMS/Email Group table Log in as System Engineer. Click the PBX Settings tab. On the left navigation bar, click SMS Server. Matrix NAVAN CNX200 System Manual...
  • Page 847 You can configure maximum 10 Groups, At the desired index and under the Type of Group column, configure the Group Name. The Group Name can be a maximum of 16 characters. Default: Blank. Click Submit to save your entries. Matrix NAVAN CNX200 System Manual...
  • Page 848 Matrix NAVAN CNX200 System Manual...

  • Page 849: Computer Telephony Integration (Cti)

    The computer in which you install this application functions as a Client and NAVAN functions as a Server. In an organization, it may happen that the data is stored in different computers. In this scenario, the Matrix TAPI Service Provider can be installed in three (maximum) different computers, if required.
  • Page 850 TAPI User Guide on the CD ROM. Path: TAPI Service Provider >>Documents>>Matrix TSP User Guide 1.0.pdf • Configure the Matrix TSP parameters. For instructions refer to the TAPI User Guide on the CD ROM. Path: TAPI Service Provider >>Documents>>Matrix TSP User Guide 1.0.pdf •...
  • Page 851 Enable CTI Server. • Enter the Server Listening Port. When the CTI Link is to be established between Matrix TSP and NAVAN, then the binding will be done on this port. Make sure the same port is configured as the Listening Port of PBX in the Client. For more details, see Matrix TSP User Guide.
  • Page 852 Matrix NAVAN CNX200 System Manual...

  • Page 853: Telephony Features And Facilities

    Access codes may consist of single digits or a sequence of a maximum of 6 digits. You can change the default access codes to the codes of your choice. For example: the default Operator code '9' can be changed to '0'. Matrix NAVAN CNX200 System Manual...
  • Page 854 As different features are invoked in each call phase, Feature Access Codes are dialed at different call phases. For example: • Call Forward code is dialed at the 'Dial' phase. 126. Call forwarding options: Unconditional, When Busy, When No Reply, When Busy or No Reply. Matrix NAVAN CNX200 System Manual...
  • Page 855 SA Mode (not programmable) 1#92 Abbreviated Dialing Account Code by Name 1059 Account Code by Number 1058 Alarm Alarm Voice-guided Auto Call Back Cancel Auto Call Back Set Auto Redial Cancel 1070 Auto Redial Set Barge-In Matrix NAVAN CNX200 System Manual...
  • Page 856 Forced Call Answer Forced Call Release Hot Desk 1091 Hot Line Intercom Interrupt Request Invoke RCOC Keypad Lock Last Caller Recall 1092 Leave Temp. / Rejoin Conf. Live Call Supervision 1098 Meet Me Paging 1093 Matrix NAVAN CNX200 System Manual...
  • Page 857 Trunk Access Code (TAC) 1 Trunk Access Code (TAC) 2 Trunk Access Code (TAC) 3 Trunk Access Code (TAC) 4 Trunk Access Code (TAC) 5 Trunk Access Code (TAC) 6 Department Group 1 Department Group 2 Department Group 3 Matrix NAVAN CNX200 System Manual...
  • Page 858 Placed 2-Way 3-Way Department Group 4 Department Group 5 You can either use the default Access Codes or change them to suit your preferences. To change Access Codes, see “Extensions and Feature Codes” for instructions. Matrix NAVAN CNX200 System Manual...

  • Page 859: Ac Impedance Test

    Log into Jeeves as System Engineer. Click the Trunks tab. On the left navigation bar, click the CO Trunks link Click Hardware Settings to expand and scroll to the parameter AC Impedance. Click the Determine AC Impedance Settings button. Matrix NAVAN CNX200 System Manual...
  • Page 860 The Accurate Test mode suggests the AC Impedance settings on the basis of all the possible AC Impedances, CO Terminations and CO Line Types across the globe. The test using the Accurate Test mode takes 1 hour and 20 minutes to complete. Matrix NAVAN CNX200 System Manual...
  • Page 861 However, if you wish to abort the test midway, you may click the Abort Test button. To conduct an AC Impedance Test on an ongoing incoming call • Click the Click Here link on the AC Impedance Test window. Matrix NAVAN CNX200 System Manual...
  • Page 862 However, if you wish to abort the test midway, you may click the Abort Test button. Suggested Impedance Settings • At the end of the test, the page displays the Suggested Impedance Settings for the AC Impedance, CO Termination, CO Line Type and Return Loss. Matrix NAVAN CNX200 System Manual...
  • Page 863 It is possible that the CO trunks subscribed from the same exchange differ in their AC Impedance settings, in such a case, you must run the test for each CO trunk separately and configure a different Hardware Settings for each of these trunks. Matrix NAVAN CNX200 System Manual...
  • Page 864 • To generate the detailed test report, click the Generate Test Report button. Matrix NAVAN CNX200 System Manual...
  • Page 865 The detailed test report appears in a new window. • You may print the report by clicking the Print in the test report window. Matrix NAVAN CNX200 System Manual...
  • Page 866 You can also save the report in PDF format by selecting the PDF creator in your Printer options. • Close the window to return to the AC Impedance Test page. • Repeat the above steps to conduct further tests as per your requirement. Matrix NAVAN CNX200 System Manual...

  • Page 867: Alarms

    Alarm Attempts at an Alarm Attempt Interval of 5 minutes to call the Operator. 128. An improperly placed receiver may also be the cause for the busy tone on the extension phone. In that case, the system will notify the Operator Phone with the 'OFF-Hook Alert'. Matrix NAVAN CNX200 System Manual...
  • Page 868 • The extension phone rings at the set time till the end of the Alarm Ring Timer. If the extension phone is the Matrix Extended IP Phone, an Alarm message will appear on its display. • When the extension user answers the call, s/he may be played music-on-hold, or a pre-recorded voice message, or be connected to the Voice Mail, or routed to the Operator, depending upon the Alarm Notification Type configured by the System Engineer.
  • Page 869 The Number of Alarm Attempts can be set between 1 and 9. Alarm Attempt Interval This is the time period between each Alarm Call attempt. By default, the Alarm Attempt Interval is set to 5 minutes. The range of this interval is from 1 to 9. Matrix NAVAN CNX200 System Manual...
  • Page 870 The flags ‘Configurable Alarm Type’ and ‘Configurable Alarm Category’ are not applicable for Voice- guided Alarms. In the case of Voice-guided Alarms, the Operator/Extension user will be prompted to select the Alarm type and serving mechanism, each time, even when both aforementioned flags are disabled. Matrix NAVAN CNX200 System Manual...
  • Page 871 The page of the selected extension type opens. • To select an extension number on the page, select the relevant Extension Number tab. • Click More button to expand parameter options for the selected Extension number. Matrix NAVAN CNX200 System Manual...
  • Page 872 Select Voice Mail only if you have the Voice Mail System installed in your NAVAN. • Click Submit to save. • Repeat the same steps to configure another extension type and extension number. To configure Alarm Call parameters, • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 873 Alarm call. • Click Submit to save settings. Now, to configure SLTs with special Alarm function key, • Click the PBX Settings tab. • On the left navigation bar, click the Macros link. Matrix NAVAN CNX200 System Manual...
  • Page 874 Follow Voice Mail System Prompts to set/cancel alarm. • Replace Handset. Voice-Guided Alarm set/canceled by Extension Users For Extended IP Phone Users • Press the key assigned to Voice-guided 'Alarm' function. • Dial 163 • Follow Voice Mail System prompts. Matrix NAVAN CNX200 System Manual...
  • Page 875 To cancel Alarms, • Press key assigned the 'Remote Alarm' function. • Dial 1072-003 • Enter Extension Number. • Select 'Cancel All'. • Press 'Enter' Key. For SLT To set Alarm for an extension, • Lift handset. Matrix NAVAN CNX200 System Manual...
  • Page 876 Dial HH:MM • Dial 1 for ‘Once Only’ or Dial 2 for ‘Daily’. • You get confirmation tone. • Replace the handset. To cancel Alarms, • Pick up the handset. • Dial 161. • Dial #. Matrix NAVAN CNX200 System Manual...
  • Page 877 The unserved Alarm calls appear on the page. • To cancel any of the unserved Alarm calls, • select the Cancel Alarm check box of the extension number for which you want to cancel the alarm. Matrix NAVAN CNX200 System Manual...
  • Page 878 • click the Cancel Selected Alarms button at the bottom of the page. • To print this page, click the Print button. • Click Logout button to exit SA mode, if required. Matrix NAVAN CNX200 System Manual...

  • Page 879: Alternate Number Dialing

    129. The number of auto redial attempts depends on the Auto Redial Count configured in the system. By default, the system will make 5 redial attempts if Auto Redial 'normal' is set. If Auto Redial 'Priority' is set, the system will make 20 redial attempts. Matrix NAVAN CNX200 System Manual...
  • Page 880 As Alternate Number Dialing works only for the Alternate Number Groups in the Global Directory assigned to each extension, ensure that the relevant Global Directory with the Alternate Number Groups is allowed in the COS of the extensions. Matrix NAVAN CNX200 System Manual...
  • Page 881 Log into Jeeves as System Engineer. • Click the PBX Features tab. • On the left navigation bar, click the Abbreviated Dialing link • Click the Global Directory link under Abbreviated Dialing to open the page. Matrix NAVAN CNX200 System Manual...
  • Page 882 Similarly, enter Alternate Group number '004' against the numbers belonging to the 'GoodLife Inn' to which it is assigned. Memory Alternate Number Name Location Number Group 2640459 Midas Biz 2631235 Midas Biz 2635589 Midas Biz 2565590 Midas Biz Matrix NAVAN CNX200 System Manual...
  • Page 883 Alternate Number Groups are configured in the Global Directory allowed to your extension. • 'Basic Features' (these include Redial) are enabled in the Class of Service allowed to your extension. Now, follow the instructions for using the feature “Last Number Redial”. Matrix NAVAN CNX200 System Manual...

  • Page 884: Auto Answer

    Configuring Auto Answer using Jeeves • Log into Jeeves as System Engineer. • Click the Extensions tab. 130. This timer defines the time in seconds that the Extended IP Phone should wait before going OFF-Hook to answer incoming calls. Matrix NAVAN CNX200 System Manual...
  • Page 885 • Press Enter Key. To cancel Auto Answer: • Repeat the above steps. • Select 'Manual Answer' as the Call Answer Type. 131. This function must have been on a DSS Key of the phone. Matrix NAVAN CNX200 System Manual...
  • Page 886 • Scroll to select 'Headset Connected' and press Enter key. 132. For instructions, refer Phone Key Settings under “Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension” “Configuring Matrix SPARSH VP330 - Extended IP Phone as SIP Extension”.

  • Page 887: Auto Attendant

    The system greets the caller with the pre-recorded voice message called the Built-In Auto Attendant Welcome Greeting for the current time zone. A Voice Module must be assigned for the Built-In Auto Attendant Welcome Greeting. • The Built-In Auto Attendant Welcome Greeting message is played once. Matrix NAVAN CNX200 System Manual...
  • Page 888 The system waits for the period of the Built-In Auto Attendant Ring Timer for the dialed extension to answer the call. • When the dialed extension answers the call, the caller gets connected to the extension. Matrix NAVAN CNX200 System Manual...
  • Page 889 Built-In or the Voice Mail Auto Attendant. When you use Delayed Auto Attendant, • As a call lands on a trunk, the system checks the Incoming Call Route configured for the current time zone for the trunk. Matrix NAVAN CNX200 System Manual...
  • Page 890 Different messages can be recorded for Morning, Afternoon and Evening Hours. You can also set the time during which you want to play these greetings. For detailed instructions, see “Greeting Message Time” in System Parameters. Matrix NAVAN CNX200 System Manual...
  • Page 891 Welcome Greeting for Day Time (Working Hours) Built-In Auto Attendant - Welcome! I am sorry, we are closed. Welcome Greeting for Night/Break time (Non-working hours) Built-In Auto Attendant Please dial desired number. - Dial prompt Matrix NAVAN CNX200 System Manual...
  • Page 892 Built-In Auto Attendant Beeps Timer, the system will disconnect the Built-In Auto Attendant call instead of routing it to the Operator. Default: disabled. “System Parameters” for instructions. Matrix NAVAN CNX200 System Manual...

  • Page 893: Auto Call Back (Acb)

    Auto Call Back ring, before the expiry of the Ring Timer, i.e. within 30 seconds (default setting). • the remote extension does not answer the Auto Call Back ring before the expiry of the Ring Timer. • it has not been served within 60 minutes. Matrix NAVAN CNX200 System Manual...
  • Page 894 On the left navigation bar, click the System Timers and Counts link. • Scroll to reach Other Features and change value of the Auto Call Back Ring Timer value. • Change the value to the desired duration. Matrix NAVAN CNX200 System Manual...
  • Page 895 On Busy Tone. • Dial 2. • You get confirmatory tone • Replace handset. To cancel Auto Call Back: • Pick up the handset. • Dial 102. • You get confirmatory tone. • Replace handset. Matrix NAVAN CNX200 System Manual...
  • Page 896 Replace handset or you get dial tone after 3 seconds. If you hear an error tone while setting an Auto Call Back request, it is likely that the system already has 50 pending requests and is unable to accept yours. Matrix NAVAN CNX200 System Manual...

  • Page 897: Auto Redial

    CO ports. Valid range of the timer: 000 to 255 seconds. Default: 060 seconds. 134. Time for which the extension that has requested Auto Redial should ring. The valid range of the timer: 000 to 255 seconds. Default: 045 seconds. Matrix NAVAN CNX200 System Manual...
  • Page 898 Redial Ring Timer. To change Auto Redial Counts and Timers, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. • On the left navigation bar, click the System Timers and Counts link. Matrix NAVAN CNX200 System Manual...
  • Page 899 Dial 1070. For SLT Users To set Auto Redial • When the external number you are trying is busy, • Go ON-Hook on Busy Tone. • Dial 17. • Replace handset. To cancel Auto Redial: Matrix NAVAN CNX200 System Manual...
  • Page 900 • Pick up the handset. • Dial 1070. • Replace handset. Matrix NAVAN CNX200 System Manual...

  • Page 901: Barge-In

    Barge-In works only if the dialed extension is busy. The dialed extension may be busy with another extension or trunk (external number). • Barge-In works only if the user about to be barged in is in a two-way normal speech with another user or external party. Matrix NAVAN CNX200 System Manual...
  • Page 902 When dialed extension is busy, • Press DSS Key assigned to Barge-In. • Dial 4 on busy tone 135. This default feature access code can be changed to suit your preference. Refer the topic “Access Codes”. Matrix NAVAN CNX200 System Manual...
  • Page 903 For SLT Users When dialed extension is busy, • Dial 4 on busy tone. Matrix NAVAN CNX200 System Manual...

  • Page 904: Behind The Pbx Application

    Since Extension 21 is not allowed long distance dialing in its Toll Control, NAVAN rejects dialing on the trunk and plays an error tone to Extension 21. Matrix NAVAN CNX200 System Manual...
  • Page 905 Click the number of the CO trunk you want to assign PPDC ‘0’ (i.e. trunk connected directly to the CO) by clicking on the CO trunk number tab. For example, CO-1. • The parameters of the CO trunk tab you selected appears. • Click Hardware Settings to expand options. Matrix NAVAN CNX200 System Manual...
  • Page 906 TAC is single digit, select '1'. If TAC is double or triple digit, select '2' or '3' as applicable as the PPDC. • Click Submit at the bottom of the page to save your settings. • To log off, click Logout. Matrix NAVAN CNX200 System Manual...

  • Page 907: Busy Lamp Field For Trunks

    An Open Standard SIP Phone is registered as a SIP Extension, with the extension number 3301. • As the user of extension 3301 wants to monitor the trunk CO-001, BLF subscription is enabled on extension 3301 and CO-001 is assigned to the BLF key on the SIP phone. Matrix NAVAN CNX200 System Manual...
  • Page 908 001 to 004. Mobile MOBxxx Here, xxx should be a valid Mobile port number, that is, from 001 to 002. SIPxx Here, xx should be a valid SIP Trunk number, that is, from 01 to 08. Matrix NAVAN CNX200 System Manual...

  • Page 909: Call Budget

    If the budget exceeds anytime during the month, and if no fresh budget amount is allotted, the system allows calls to be made as per the Toll Control for Calls Allowed When Call Budget is Consumed till the Matrix NAVAN CNX200 System Manual...
  • Page 910 Log into Jeeves as System Administrator. • Click the Extensions tab. • On the left navigation bar, click the Extensions link. • Click Extensions under the Extensions link. 136. Based on the feature 'Call Cost Calculation'. Matrix NAVAN CNX200 System Manual...
  • Page 911 Press DSS Key assigned to the Call Budget-Extension function. • Enter Extension Number. • Enter Call Budget Amount. Use leading zeroes if amount is less than 6 digits. • You get confirmatory message and confirmation tone. Matrix NAVAN CNX200 System Manual...
  • Page 912 • Exit System Administrator mode. Matrix NAVAN CNX200 System Manual...

  • Page 913: Call Budget On Trunk

    The system checks the type of Call Budget set on the trunk - Amount, Minutes or Number of Calls. • It checks the Call Budget consumed. Call Budget- Amount • When Amount-based Call Budget is selected, the Amount should be assigned to the trunk. Matrix NAVAN CNX200 System Manual...
  • Page 914 Call Budget on Trunks is dependent on precise Call Cost Calculation. So, SMDR parameters and long distance codes must be configured properly to prevent errors in calculation. • This feature works independent of any Call Accounting Software (CAS) installed with the NAVAN. Matrix NAVAN CNX200 System Manual...
  • Page 915 To reset Call Budget manually, any time, click the Reset button assigned to Reset Consumed Budget. • To reset Call Budget on the Mobile Trunks, click Mobile link to open the page on the left navigation bar. 137. Based on the feature 'Call Cost Calculation'. Matrix NAVAN CNX200 System Manual...
  • Page 916 If you have set Call Budget to be reset on a scheduled date, the date will appear in the Budget Reset Schedule (Date) field. • To reset Call Budget manually, any time, click the Reset button assigned to Reset Consumed Budget. • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 917: Call Chaining

    For instructions on assigning a feature to DSS keys, see Phone Key Settings under “Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension” “Configuring Matrix SPARSH VP330 - Extended IP Phone as Extension”. To change the Call Park Release Timer, see “System Timers and Counts”.
  • Page 918 The called party answers. • Go On-Hook to transfer call. • When extension/trunk disconnects, your extension rings. • Lift handset to answer. You get connected with the caller. • Go Idle after the conversation ends. Matrix NAVAN CNX200 System Manual...

  • Page 919: Call Forward

    A has set Call Forward to external number on No-Reply. • The system waits for the Call Forward No-Reply Timer to expire and forwards all external incoming calls to the external number. A has set Call Forward to extension B on Busy. Matrix NAVAN CNX200 System Manual...
  • Page 920 Only one Call Forward Type can be set from an extension. Every new Call Forward Type set overrides the previous one. • When the calls are forwarded the extension user gets the feature tone on lifting the handset to indicate that Call Forward is set on the extension. Matrix NAVAN CNX200 System Manual...
  • Page 921 Call Forward—Unconditionally, When Busy, When No Reply, When Busy or No Reply you want to set. • To Cancel Call Forward, select Cancel Call Forward of all Extensions. • Click Submit to save the option you select. Matrix NAVAN CNX200 System Manual...
  • Page 922 Press 'Call Forward' Key again. • Dial 13. • Select 'Cancel'. • You get a confirmatory text message and confirmation tone. • Replace Handset on the cradle or you get dial tone after 3 seconds. Matrix NAVAN CNX200 System Manual...
  • Page 923 To cancel Call Forward, • Lift the handset. • Dial 130. • You get confirmation tone. • Replace the handset. To disable Dual Ring, • Lift the handset. • Dial 136. • Dial 0. • Replace Handset. Matrix NAVAN CNX200 System Manual...

  • Page 924: Call Forward-Scheduled

    If the current Time Zone of extension A is not the same as Time Zone set for Call Forward-Scheduled, the call will not be forwarded. The system will consider that no call forward has been set. Matrix NAVAN CNX200 System Manual...
  • Page 925 'SA Mode’ or ‘SA Extension' in their Class of Service. Refer the topic “Call Forward- Remote”. How to use Call Forward-Scheduled can be set/canceled by users for their own extension, or for any other extension from the System Administrator mode. Matrix NAVAN CNX200 System Manual...
  • Page 926 Click Call Forward - Scheduled to expand. • You can set Call Forward - Scheduled for Day Time and Night/Break Time. To set Call Forward for the extension for the Day Time, under Day Time, select the type of Call Forward: Matrix NAVAN CNX200 System Manual...
  • Page 927 Scroll to the desired Time Zone. • Press Enter key to select Time Zone. • Scroll to select Cancel. • Press Enter key. • You get confirmation tone and message. To cancel Call Forward-Scheduled in all Time Zones: Matrix NAVAN CNX200 System Manual...
  • Page 928 For Extended IP Phone Users To set Call Forward-Scheduled: • Press DSS key assigned to Call Forward-Scheduled. • Dial 1175. • Scroll to the desired Time Zone. • Press Enter key to select Time Zone. Matrix NAVAN CNX200 System Manual...
  • Page 929 Dial 1175-3-5-1 for CF-Scheduled -Dual Ring. • Dial 1175-3-5-0 to cancel CF-Scheduled -Dual Ring. • Dial 1175-3-0 to cancel CF-Scheduled for the Night/Break. • Replace handset. To cancel CF-Scheduled for all Time Zones: • Lift handset. • Dial 1175-0. Matrix NAVAN CNX200 System Manual...
  • Page 930 • Replace handset. Matrix NAVAN CNX200 System Manual...

  • Page 931: Call Forward-Remote

    You may decide which extensions should be allowed Call Forward-Remote feature. Generally, only few extensions are allowed this feature. For instructions on configuring SA Mode and SA Extension in the Class of Service of different extension types, see “SLT Extensions” “SIP Extensions”. Matrix NAVAN CNX200 System Manual...
  • Page 932 Default: Unconditionally. Enter the external number to which calls must be forwarded in the empty field provided for this option. Matrix NAVAN CNX200 System Manual...
  • Page 933 In the to Extension field, enter the Call Forward destination number. • Click Submit to save. • To cancel, click the Cancel Call Forward of All extensions link • Click Submit to save. • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...
  • Page 934 For users world wide, Trunk Access Code (TAC) for dialing external numbers are: 0, 5. For users in USA, TAC for dialing external numbers are: 9, 5. 139. If call is to be forwarded on voice mail, dial the Access Code for the Voice Mail. The default Access Code is 390. Matrix NAVAN CNX200 System Manual...
  • Page 935 To cancel Call Forward Remote: • Lift the handset. • Dial 1072-006. • Dial the Extension Number. • Dial 0. • You get confirmation tone. • Replace handset. Matrix NAVAN CNX200 System Manual...

  • Page 936: Call Forward - When Not Registered

    If you want to allow Call Forward-When Not Registered to be set only by the System Administrator (SA) for the extension users, you must disable the ‘Call Forward’ feature in the CoS assigned to the SIP extensions. Matrix NAVAN CNX200 System Manual...
  • Page 937 Also, assign a trunk to route the call by selecting the Trunk Access Code from the using TAC list. • Click the Apply Call Forward button. The message “Call Forward is set” appears. Matrix NAVAN CNX200 System Manual...
  • Page 938 Call Forward-When Not Registered set/canceled by SIP Phone Users SIP extension users can set/cancel Call Forward-When Not Registered from their SIP phones. The SIP phone may be a Matrix Extended IP Phone or any Open SIP phone. For Matrix Extended IP Phone Users •...
  • Page 939 Dial *13. • Select ‘Cancel Call Forward’ and press ‘Enter’ key. For Standard (Open SIP) IP Phone Users • Lift handset. To set Call Forward - When Not Registered regardless of time-zone, • Dial *13-1-1-Destination Number Matrix NAVAN CNX200 System Manual...
  • Page 940 Dial *13-2-0 for Day Time • Dial *13-3-0 for Break Time. • Dial *13-4-0 for Night Time. • Replace handset. To cancel All Call Forward-When Not Registered, • Lift handset. • Dial *13-0. • Replace handset. Matrix NAVAN CNX200 System Manual...

  • Page 941: Call Hold

    Pressing the Call Appearance key of the call put on hold (when the Extended IP Phone is busy). • Pressing DSS key assigned to the trunk/extension you put on hold. • Answering the call, when it returns at the end of the Exclusive Hold Retrieval Timer. Matrix NAVAN CNX200 System Manual...
  • Page 942 Making a Second Call • Call Park • Mute • Call Chaining • Conversation Recording • Flashing on Trunks The call is released from the held state once the operation has been performed or cancelled. Matrix NAVAN CNX200 System Manual...
  • Page 943 Press Hold key again. If there are multiple calls put on exclusive hold, then only the last or the most recent call will be retrieved. • Press Call Appearance key of your Extended IP Phone. Matrix NAVAN CNX200 System Manual...
  • Page 944 Press the DSS key assigned to the feature (if configured). • Press Transfer key. For SLT Users To put a call on Consultation Hold: • Press Flash. • Tap the Hook switch of your phone. Matrix NAVAN CNX200 System Manual...
  • Page 945 For detailed feature description and instructions refer to the topic How to use in the following features, • “Call Transfer” • “Call Toggle” • “Conference-3 Party”, “Conference - Multiparty”, “Conference Dial-In” • “Call Park” • “Mute” • “Call Chaining” • “Conversation Recording” • “Flashing on Trunks (Continued Dialing)” Matrix NAVAN CNX200 System Manual...

  • Page 946: Call Logs

    For instructions on assigning a feature to DSS keys, see Phone Key Settings under “Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension” “Configuring Matrix SPARSH VP330 - Extended IP Phone as SIP Extension”. Matrix NAVAN CNX200 System Manual...
  • Page 947 Click Submit at the bottom of the page to save your settings. • Log out of Jeeves or continue, as required. How to use The Call Logs feature allows you to view calls and edit numbers, make calls to any number logged, and store numbers. Matrix NAVAN CNX200 System Manual...
  • Page 948 The phone will display the call log details by: <Name> <Date> <HH:MM> • Press Enter key. • The phone will display the Number: <XXXXXXXXXXX> • To edit the number, move the cursor with the Front and Back navigation key. Matrix NAVAN CNX200 System Manual...
  • Page 949 “Memory Full” will appear on your phone's display and you will get an Error Tone. Refer the topic “Abbreviated Dialing” to know more. 140. Only if there is a free Memory Index in the Personal Directory. Matrix NAVAN CNX200 System Manual...

  • Page 950: Call Park

    After parking a call, the extension user can continue to make and answer other calls and use other system features. On SIP extensions, NAVAN supports Call Park and Retrieve using REFER Message, enabling interoperability with IP Phones of Cisco, Polycom, Yealink and Snom. Matrix NAVAN CNX200 System Manual...
  • Page 951 For instructions see “SLT Extensions” “SIP Extensions”. • If required, change the value of the Call Park Timer and the Call Park Release Timer to the desired duration. See “System Timers and Counts” for instructions. Matrix NAVAN CNX200 System Manual...
  • Page 952 You are in speech with the extension/external caller. To retrieve a parked call from your phone, when you are in speech with someone: • Dial Flash - 116-Orbit Number (Personal Orbit:1; General: 2-9). • You are in speech with the extension/external caller. Matrix NAVAN CNX200 System Manual...

  • Page 953: Call Pickup

    Extensions need not be in Call Pickup Groups. • Whenever an extension in the system rings, the call can be picked up by any extension of the system by dialing the feature access code and the number of the ringing extension. Matrix NAVAN CNX200 System Manual...
  • Page 954 Day and Night/Break. Default: Enabled. See “SLT Extensions” “SIP Extensions” for instructions on configuring COS of different Extension types. How to use For Extended IP Phone Users To pick up a ringing extension in your Group: Matrix NAVAN CNX200 System Manual...
  • Page 955 To pick up any one of several ringing extensions ringing or the extension that is not in your group: • Lift the handset. • Dial 12. • Dial number of the Extension you want to pick up. • Talk. • Replace handset. Matrix NAVAN CNX200 System Manual...

  • Page 956: Call Toggle

    To talk with D, A dials Flash-1. Speech with D. • A can toggle back to E by dialing Flash-1. • The party put on Consultation Hold during Call Toggle cannot hear the conversation between the other two parties. Matrix NAVAN CNX200 System Manual...
  • Page 957 Extended IP Phone extensions. See Phone Key Settings under “Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension” “Configuring Matrix SPARSH VP330 - Extended IP Phone as SIP Extension”. How to use For Extended IP Phone Users Call Toggle between two internal calls: •...
  • Page 958 • External party 2 on trunk 2 on Consultation Hold. • To talk with external party 2, dial Flash-1. • Speech with external party 2. • Dial Flash-1 again. • Speech with external party 1. Matrix NAVAN CNX200 System Manual...

  • Page 959: Call Transfer

    NAVAN allows Semi-attended Transfer and Transfer on Conference Hang-up on SIP Trunks. For a list of IP phones on which this feature has been tested, see “NAVAN Features tested on IP Phones of different Brands” in the Appendix. Matrix NAVAN CNX200 System Manual...
  • Page 960 B gets intrusion beeps. The beeps are played for the duration of the Transfer on Busy Timer (programmable; default: 30 seconds) • B may dial Flash to answer the call. A is put on Consultation Hold. • B is now connected to C. Matrix NAVAN CNX200 System Manual...
  • Page 961 141. The process of Trunk-to-Trunk transfer takes place outside of the system. So, the system will not know which of the two trunks have gone ON-Hook. Hence the Trunk-to-Trunk Inactivity Timer. The call is automatically disconnected when this timer expires. Matrix NAVAN CNX200 System Manual...
  • Page 962 Changing Call Transfer Related Timers using Jeeves • Log into Jeeves as System Engineer. • Click the PBX Settings tab. • On the left navigation bar, click the System Timers and Counts link to open the page. Matrix NAVAN CNX200 System Manual...
  • Page 963 Dial External Number (transfer target) • Go ON-Hook or press the ‘Transfer’ Key. • Press ‘Transfer’ Key. You get feature tone. • Dial-Trunk Access Code - External Number. • Go ON-Hook or press the ‘Transfer’ Key. Matrix NAVAN CNX200 System Manual...
  • Page 964 143.Trunk Access Code: users worldwide may dial a code from 0, 5, 61, 62, 63, and 64 (Default: 0 and 5). Users in USA may dial a code from 0, 9, 81, 82, 83, and 84 (Default: 0 and 9). Check default values of TACs configured in your system. Matrix NAVAN CNX200 System Manual...
  • Page 965 Dial External Number. • Speech with the External Number. • Replace Handset. Blind Transfer to VMS • Speech with Trunk/extension • Press Flash. • Dial 1078. • Dial desired party's extension number. • Replace handset. Matrix NAVAN CNX200 System Manual...

  • Page 966: Calling Line Identification And Presentation (Clip)

    '+' with an appropriate number string which these telephones can display. CLIP and Caller ID Presentation on Call Transfer will work only if CLIR is not enabled on the extension that has transferred the call. Refer the topic “Calling Line Identity Restriction (CLIR)”. Matrix NAVAN CNX200 System Manual...
  • Page 967 Now, click Caller ID on Call Transfer to expand. • Select the desired option for displaying Caller ID to this extension when a call is being transferred to this extension: • Display number of Transferring Extension when call is transferred by this Extension Matrix NAVAN CNX200 System Manual...
  • Page 968 In the Replace '+' from CLI with the number string field, enter the desired number string that the system should replace the ‘+’ in the string with. • Click Submit to save your settings. • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 969: Calling Line Identity Restriction (Clir)

    “SIP Extensions” for instructions on configuring COS of the different Extension types. How to use For Extended IP Phone Users To enable CLIR • Press DSS Key assigned to CLIR • Dial 1031 to enable CLIR. Matrix NAVAN CNX200 System Manual...
  • Page 970 144. You are recommended to assign a DSS Key with LED to this feature. When the assigned DSS key is pressed, it will glow red indi- cating that CLIR is enabled. 145. If a DSS key with LED has been assigned, when you press the key again, the LED will be turned off indicating CLIR is now canceled. Matrix NAVAN CNX200 System Manual...

  • Page 971: Cancel All Extension Features

    Dial 1051. • You get confirmation tone and confirmatory message on your phone display. • Go idle. For SLT Users • Lift handset. • Dial 1051. • You get confirmation tone. • Replace the handset. Matrix NAVAN CNX200 System Manual...
  • Page 972 Walk-in Class of Service • Do Not Disturb • Call Forward • Call Forward - Scheduled • Hotline • Auto Answer • Auto Redial • Auto Call Back • Trunk Reservation • Log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 973: Class Of Service (Cos)

    The table below presents the list of features supported on the extensions for the Day and Night/Break. Default CoS Allowed During Feature Night/Break Account Code   Auto Call Back-Busy   Auto Call Back-No Reply   Auto Redial Auto Redial Priority Barge-In Matrix NAVAN CNX200 System Manual...
  • Page 974   Global Directory Part-2 Global Directory Part-3 Global Directory Programming Hot Desk Hotline Intercom Interrupt Request   Live Call Screening   Live Call Supervision Message Wait (Set/Cancel)   Paging   Matrix NAVAN CNX200 System Manual...
  • Page 975 Click the extension settings link for SLT, SIP Extension. • Select the desired extension number. The default CoS group features appear under Class of Service. The check boxes of features that are allowed for the Day and Night/Break are selected. Matrix NAVAN CNX200 System Manual...
  • Page 976 CoS assigned to the extensions: • Call Forward • DND • Dynamic Lock and Timer • Hotline Finally, test the CoS you configured for each extension by invoking the features from each extension. Matrix NAVAN CNX200 System Manual...

  • Page 977: Conference Dial-In

    The Conference Number must correspond with the number of simultaneous Dial-In Conferences supported by the NAVAN, in this case: 1 and 2. If a user dials a conference number other than this, system will play an Error Tone. Matrix NAVAN CNX200 System Manual...
  • Page 978 The participants who leave temporarily can rejoin the conference at a later stage by going Off-Hook and dialing the Rejoin Conference conference code. • Permanently Leave from a Dial-In Conference. Participants in a conference can exclude themselves by going ON-Hook. Once any participant goes ON- Hook, he/she cannot rejoin the conference. Matrix NAVAN CNX200 System Manual...
  • Page 979 You can program a DSS key for Dial-In Conference, Terminating a Conference, Temporarily Leave/ Rejoining a Conference, if required. See Phone Key Settings under “Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension” “Configuring Matrix SPARSH VP330 - Extended IP Phone as Extension”. How to use For Extended IP Phone Users To Schedule a Dial-In Conference: •...
  • Page 980 While in Conference, go ON-Hook. To cancel Dial-In conference: • While in Conference, press the ‘Conference’ Key. • The Multiparty Conference menu appears on the LCD. • Select the option Terminate Conference and press the Enter Key. Matrix NAVAN CNX200 System Manual...
  • Page 981 Inform all intended participants about the time, conference number and password. To initiate the Dial-In conference: • Dial *19-Conference Number-Conference Password. • Talk, if you hear speech, or wait for others to join in. • Include any participant in the conference. Matrix NAVAN CNX200 System Manual...
  • Page 982 When you are in speech with the extension user, dial #2. • You get feature tone, and the extension user is played music on hold. • Dial Flash-*3. Both of you are now included in the conference. Matrix NAVAN CNX200 System Manual...
  • Page 983 When you enter DISA mode, you get beeps, dial digits before the DISA Inactivity Timer elapses. Never dial 'Flash' when in DISA mode, you will get disconnected. Keep dialing any digit to continue the conference. “Direct Inward System Access (DISA)” to know more. Matrix NAVAN CNX200 System Manual...

  • Page 984: Conference-3 Party

    • If C disconnects, A and B will be in two-way speech. • A and B can carry on the conversation or can have a conference with another trunk (external number) or with another extension. Matrix NAVAN CNX200 System Manual...
  • Page 985 If extension users at remote locations are to be allowed to initiate the 3-party conference, “Direct Inward System Access (DISA)” “Auto Attendant” must be enabled on the trunk on which their call lands. Matrix NAVAN CNX200 System Manual...
  • Page 986 Dial Trunk Access Code to grab a trunk. You get Trunk dial tone. • Dial telephone number of Party 2. You get ring back tone. • Speech with Party 2. • Dial Flash-*3. • Three-way speech is established. Matrix NAVAN CNX200 System Manual...

  • Page 987: Conference - Multiparty

    The Multiparty Conference Menu appears on the LCD of the Extended IP Phone. • Scroll using the down arrow to select the Include Party option and press the Enter key. • You get feature tone. Dial the number of the desired party. Matrix NAVAN CNX200 System Manual...
  • Page 988 • Scroll using the down arrow, to select the Leave Temporary and press the Enter key. • The party is excluded from the conference. • Press the DSS key assigned to Temporary Leave/ Rejoin Conference. Matrix NAVAN CNX200 System Manual...
  • Page 989 You can program a DSS key for Terminating a Conference, Temporarily Leave/Rejoining a Conference, if required. See Phone Key Settings under “Configuring Matrix SPARSH VP248 - Extended IP Phone as SIP Extension” “Configuring Matrix SPARSH VP330 - Extended IP Phone as SIP Extension”. How to use For Extended IP Phone Users To initiate multiparty conference: •...
  • Page 990 • Lift handset. • Dial number of party 1. • Speech with party 1. • Dial Flash. • Dial number of party 2. • Speech with party 2. Dial Flash-*3. A 3-way speech is established. Matrix NAVAN CNX200 System Manual...
  • Page 991 To rejoin the multiparty conference: • Go OFF-Hook. • Dial 191. To permanently leave from the multiparty conference: • Go ON-Hook. To use Multiparty Conference from DISA mode, you may see the instructions “For SLT Users” under “Conference Dial-In”. Matrix NAVAN CNX200 System Manual...

  • Page 992: Conflict Dialing

    So it waits for 2 seconds again for the next digit to be dialed. • If A does not dial any other digit before the Timer elapses, the system interprets the code as '41' and invokes the Alarm feature. • If A dials '2' before the Timer elapses, Matrix NAVAN CNX200 System Manual...
  • Page 993 On the left navigation bar, click the System Timers and Counts link to open the page. • Scroll to Other Features. Set the Conflict Dialing Timer to the desired value. • Click Submit at the bottom of the page to save changes. Matrix NAVAN CNX200 System Manual...
  • Page 994 • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 995: Conversation Recording

    • Use this feature in accordance with the local privacy laws. • Matrix ComSec is not responsible for any misuse/abuse of this feature by users. • On SIP extensions, NAVAN supports Conversation Recording using INFO Message, enabling interoperability with IP Phones of Yealink and Snom.
  • Page 996 To listen to a recorded conversation: • Press Voice Mail Key. Dial 390 • Follow Voice Mail Prompts. • Go Idle. 146. This is the default Voice mail Feature Access Code. If this has been changed, use the new code. Matrix NAVAN CNX200 System Manual...
  • Page 997 • Speech with party reestablished. • Recording starts. • Replace handset when conversation ends. To listen to a recorded conversation: • Lift the handset. • Dial 390 • Follow Voice Mail Prompts. • Replace handset. Matrix NAVAN CNX200 System Manual...

  • Page 998: Customer Name

    On the left navigation bar, click the System Parameters link. • Enter the name (and address, if desired) of the organization/enterprise in the Customer Name field. • Click Submit to save. • You may log out of Jeeves. Matrix NAVAN CNX200 System Manual...

  • Page 999: Day Night Mode

    Day/Night mode can be set by the System Engineer (SE mode) as well as by the System Administrator (SA Mode). To set the system in Day/Night mode from the System Engineer mode, • Log into Jeeves as System Engineer. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 1000 Click Submit to save settings. • Log out of Jeeves or continue, as desired. Setting Day/Night Mode from SA mode using Jeeves • Log into Jeeves as System Administrator. • Click the PBX Settings tab. Matrix NAVAN CNX200 System Manual...
  • Page 1001 LED Indication on DSS Key assigned to Day/Night Mode (Set Master Time Zone) Event Color Cadence Day Mode Set Blue Continuous ON Night Mode Set Continuous ON Break Hours Mode Violet Continuous ON System set to work as per Time Table Matrix NAVAN CNX200 System Manual...

Table of Contents