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Crystal 40ZX User Manual

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Note : This Manual Also Contains after last page
KTS Manual
CRYSTAL 40ZX USER GUIDE
1. INTRODUCTION
This guide will help you find and learn the dialing codes,
so that you can use your CRYSTAL EPABX system exactly
the way you want it. Take a little time to read through it and
try out some of the codes on your extension.
1.1 Extension Telephone
Electronic push button instruments approved by DOT
should be used on the CRYSTAL EPABX. You may use
either pulse o r D T M F p h o n e o n a n y e x t e n s i o n .
1.2 Power Failure
In case of power failure and UPS not attached to the
system, the EPABX operates in power-fail mode. Intercom
operation stops and all trunks are connected to different
extns directly. Calls can be made from these extns.
Incoming calls will come on respective extns. This helps
to maintain communication with the outside world even
during dark outs.
The table below shows how various extns are used as
power down extns:
When mains returns, normal operation shall resume.
Changeover from normal to power fail operation and back,
is automatic.
DSS 30 Manual
Extn.
Trunk
61
201
62
202
63
207
64
208
65
213
66
214
67
219
68
220
69
225
60
226
Opcon Manual
1

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Do you have a question about the 40ZX and is the answer not in the manual?

Questions and answers

Hasan
April 27, 2025

Run led blinking

0
1 comments:
Mr. Anderson
May 14, 2025

The LED on the Crystal 40ZX starts blinking when the number of stored calls in the buffer exceeds the warning level.

This answer is automatically generated

0

Related Manuals for Crystal 40ZX

Summary of Contents for Crystal 40ZX

  • Page 1 1. INTRODUCTION This guide will help you find and learn the dialing codes, so that you can use your CRYSTAL EPABX system exactly the way you want it. Take a little time to read through it and try out some of the codes on your extension.
  • Page 2 CRYSTAL 40ZX USER GUIDE 1.3 Optimum utilisation The ring and ring back tones are automatically shut off if the called party does not reply within approximately 45 seconds. Similarly, the dial tone/busy tone are also shut off after approximately 5 seconds.
  • Page 3 & switch. If possible, the customer should be asked to provide a " clean" power supply direct from the power distribution board. CRYSTAL is set to work at 220V AC, 50Hz mains supply. Establish a firm ground outside the building. The ground resistance should be within tolerance limit.
  • Page 4 "power on" under any circumstances. In fixed systems, do not pull out or insert any flat cable during power ON. 2.4 Commissioning checks Power-up CRYSTAL system and carry out the following checks: A) On each extension check: Internal dial tone...
  • Page 5 Jn lines and overhead extension lines. Damage caused on CRYSTAL systems due to high voltages is not covered under warranty. 2) In case of a fault on the main equipment which results...
  • Page 6 CRYSTAL 40ZX USER GUIDE 3. NUMBERING SCHEME Extension numbering is three digit starting from 201, 202..Junction numbering is 61, 62..69, 60. Further 40 ZX is100% flexible in terms of Jn line / extn. line combinations -- i.e. simply by using appropriate cards, one can configure 1030 system as 2+38 or 4+36 or 6+34 and so on.
  • Page 7 CRYSTAL 40ZX USER GUIDE 4.BELLS AND WHISTLES This section describes the ringing pattern of extension phone. Some of these tones will be familiar, others may be new to you. 4.1 Ringing patterns Your extension phone will ring with a different cadence...
  • Page 8 CRYSTAL 40ZX USER GUIDE 4.2 Tones To get a demonstration of the various tones, dial from any extn.,      Users password (By default 89 1111), now Dial For dial tone 761-1 For ring back tone 761-2...
  • Page 9 CRYSTAL 40ZX USER GUIDE 5. HOOK FLASH You shall have to use the “Hook-Flash”, prior to dialing any facility code. Hook flash (HF) is a gentle/ slow tap of the cradle switch. After HF, you shall get a slow acceptance tone.
  • Page 10 6.2 External Calls Dialing 0/5 automatically gives you an free outside line by rotation. The public dial tone will be different from the internal tone on your CRYSTAL system. So, to make an outside call:      DIAL 0 ¥...
  • Page 11 CRYSTAL 40ZX USER GUIDE 7. USERS PROGRAMMABLE FEATURES Following features/modes can be accessed or changed by any user, provided he knows the users password : a) All printing commands b) Day/Night/Auto mode chageovers c) Forced call disconnector To enter users programming mode, dial users password...
  • Page 12 CRYSTAL 40ZX USER GUIDE 8. INCOMING TRUNK LINE HUNTING (ROUND ROBIN) Your system can be programmed such that, incoming P&T calls shall ring directly on the subscriber telephones. 8.1 Round Robin Patterns A) ROUND ROBIN The incoming calls shall land directly on the subscriber telephones as per instructions programmed into the system.
  • Page 13 CRYSTAL 40ZX USER GUIDE 9. PARKING CALLS This is the way of putting external calls on hold, so that you can use your extension for making or answering other calls. To park the external call :     ...
  • Page 14 CRYSTAL 40ZX USER GUIDE 10. CALL TOGGLE When you are in conversation mode and hear intrusion beeps (be it of an intercom call or incoming round-robin call) you can toggle between the present call & the incoming call by     ...
  • Page 15 CRYSTAL 40ZX USER GUIDE 11. CALL TRANSFER 11.1 Internal Call Transfer When you are talking to an internal extension and wish to transfer the call to another extension :      HF & dial the desired extension number where the call is to be transferred.
  • Page 16 CRYSTAL 40ZX USER GUIDE B. In case the desired extension does not respond, to return to the outside call, Hook flash      You are connected back to the outside line. 11.3 External call Transfer to a busy extension...
  • Page 17 CRYSTAL 40ZX USER GUIDE NOTE : 1) While transferring, if the extn. goes no reply or is busy and you want to get back to the call-simply H/F. You shall be connected back to the external call and now proceed again.
  • Page 18 CRYSTAL 40ZX USER GUIDE 12. CALL PICK UP 12.1 Internal call pick-up If any other extension phone is ringing for an internal call, to answer it from your non-ringing phone,      Dial 76XX Where XX is the extn. number of the ringing phone.
  • Page 19 CRYSTAL 40ZX USER GUIDE The alphabets against each number in a normal Push Button Telephone are as follows. PQRS W XYZ Ex : To set Anil for extn 201, dial * 19 + 01+ 1+ 2 66 444 555 + #...
  • Page 20 CRYSTAL 40ZX USER GUIDE DEEPAK will be 13.2 Checking Of Extn. Name If you have any KTS installed ,you can check the name programmed against any extn. To do so, dial (from dial tone) from any KTS instrument - * 16904 + Extn number.
  • Page 21 CRYSTAL 40ZX USER GUIDE Group Number (01 ~ 09) Location Number (1 ~ 5) 88 01 1 88 01 2 Group 1 88 01 5 88 02 1 88 02 2 Group 2 88 02 5 88 09 1 88 09 2...
  • Page 22 CRYSTAL 40ZX USER GUIDE      Dial 18 01 1 2 01127949260 * 204 # To dial out this number ,simply dial - 88011 Note : 1) If you do not want any call routing Extn. no, then...
  • Page 23 If an extension is busy so that you cannot get through it, you do not have to keep trying the number. You can ask the CRYSTAL system to redial it automatically for you when it becomes free. 15.1 Auto-ring back on internal lines...
  • Page 24 CRYSTAL 40ZX USER GUIDE 15.2 Ring back on exchange lines If you dial 0/5 or 61, 62.. to get an outside line and get busy tone, meaning no outside line is available, to request a ring back:      Dial 7 Hang-up.
  • Page 25 Against each of these 1800 numbers, you can programme any extension number. Now whenever there is an incoming call, CRYSTAL system shall search this entire bank of 1800 numbers. If the incoming number matches with any of these 1800 numbers, it shall then check for the extn.
  • Page 26 CRYSTAL 40ZX USER GUIDE To view from a CLIP phone      Dial extn no. and on getting busy tone , simply go on- hook The number shall be displayed on your phone Note: External number display is available only if a DTMF CLIP card is installed in the system 19.
  • Page 27 CRYSTAL 40ZX USER GUIDE 20. CONFERENCE CALLS There are three types of conference calls,those involving an outside line, those involving internal and outside line and those involving only internal extensions. 20.1 Internal When on an internal call, to bring third extension into conference.
  • Page 28 CRYSTAL 40ZX USER GUIDE 20.3 P&T with internal Two P&T calls can also be brought into conference with any one internal extension. To establish a conference : When in conversation with 1st junction, H/F and Dial 8      ¥...
  • Page 29 CRYSTAL 40ZX USER GUIDE 21. CALL DIVERSION If you are going to be near another extension phone rather than your own, or if you wish to divert all calls made to you, to your secretary's extn., you can set your phone so that anyone dialing you will be put through to the other extension.
  • Page 30 CRYSTAL 40ZX USER GUIDE      Dial 724 XX Where XX is the extn no. where calls are to be forwarded. 21.3 Call Forward (If your extn goes no reply) With this feature, if you do not respond to an incoming call within 20 sec.
  • Page 31 22.1 Auto Redial If the external called number is busy, you can ask your CRYSTAL system to automatically redial the number for you.On getting busy tone, disconnect & from dial tone      Dial 711 (Auto Redial Low end)
  • Page 32 2) Enable alternate number redial feature (reff prog. manual) Now whenever you make an out going call and on getting busy tone, if you dial # or 711 , Crystal PBX shall search this number in the complete global/personal bank. If the number is located in any group, it shall dial out the number from the next level of this group.
  • Page 33 88105 Now whenever you shall dial 27923766 & find this number busy and if you dial # or 711, Crystal PBX shall try next two numbers in a rotational manner. If you want to call to the fax / mobile number, dial 88104 / 88105 This alternate number dialing feature can be enabled / disabled.
  • Page 34 CRYSTAL 40ZX USER GUIDE 24. CALL INTRUSION If any important or priority message is to be passed on to an extension which is busy, you can break into the busy extension. Short warning beeps are sounded to caution the extn. that their call is being intruded.
  • Page 35 CRYSTAL 40ZX USER GUIDE 25. DAY/NIGHT MODE For a number of features like –Round Robin / ISD, STD, dialing / feature groups etc. different groups can be programmed seperately for day/night modes. You can switch over manually between the two modes as follows :...
  • Page 36 CRYSTAL 40ZX USER GUIDE 26. HOTLINE This feature comes in useful when a particular extension / junction is to be used continuously and repeatedly over period of time. 26.1 Extension Hotline Dial 161+XX+Y      Where XX = extn number.
  • Page 37 CRYSTAL 40ZX USER GUIDE 27. ALARM CALLS You can use your PIGEON system as an alarm clock, for example to remind you that an appointment is due. At the specified time your extn. will ring, and as soon as you go off hook, you shall get music, to remind you of your alarm.
  • Page 38 CRYSTAL 40ZX USER GUIDE 27.3 Duration If you want your extn. to ring after a specified duration,      Dial 781 XX where XX is the time from 01 to 99 minutes. 27.4 Alarm Remote To set alarm for some other extension...
  • Page 39 CRYSTAL 40ZX USER GUIDE 28. DYNAMIC LOCK To prevent misuse during your absence, you can lock your extension to allow only local or no external calls at all. 28.1 To Set Dynamic lock Dial      81 + XXXX + Y + ZZ Where XXXX = your extn.
  • Page 40 CRYSTAL 40ZX USER GUIDE 29. HUNTING GROUP You can define ten hunting groups (of max. 8 extns each) which can be accessed by 370 to 379. When anyone shall dial 370, 1st extn. of this group shall ring. If 1st extn is busy, then 2nd extn.
  • Page 41 CRYSTAL 40ZX USER GUIDE 32. CENTRAL RINGER There is a central ringer in the system, which shall ring i) During an incoming call ii) When anyone is using ECF/DOSA/Extn. ECF feature However, if desired you can switch the ringer off for all or any of the above feature.
  • Page 42 CRYSTAL 40ZX USER GUIDE 35. AUTO CALL DISCONNECTOR To cut down on your trunk bills you can have an option to either A) Give only warning beeps after predetermined intervals on either only local or only STD or only on incoming call or on all three types of calls.
  • Page 43 CRYSTAL 40ZX USER GUIDE 37. CALL BUDGETING For an effective management on junction call bills you can set a budget amount for a particular extension. Once that extn. crosses the budgeted amount, his extn. will get locked for ISD / STD calls and will open again only on the 1st of the next month.
  • Page 44 CRYSTAL 40ZX USER GUIDE 39. ACCEPTED & DENIED TABLE 1. This table of accepted & denied numbers has 10 levels (0 to 9). 2. Each level can have a maximum of 12 accepted numbers and 12 denied numbers (The numbers can be from 1 digit to maximum 14 digits).
  • Page 45 CRYSTAL 40ZX USER GUIDE NOTE: The system shall compare only the programmed digits with the dialed digits. Once the programmed number of digits tally with the dialed digits, then balance digits are dialed without any check. Example :- If 022 is programmed in the allowed group, and 0223 in the denied list, then all numbers exceeding 022 (i.e.
  • Page 46 CRYSTAL 40ZX USER GUIDE 3) Service group (9 Group) : This group of extensions includes hotel staff and management. Any extension can call this group and this group can call any other extension. For assigning of groups refer to programming manual.
  • Page 47 CRYSTAL 40ZX USER GUIDE Similarly, when any guest leaves, check-out function is performed to Change room status to “not-cleaned” Lock extn. for any outgoing junction calls ASMDR report with summary of that extn. printed. For check out     ...
  • Page 48 CRYSTAL 40ZX USER GUIDE 41. DIRECT INWARD DIALING FACILITY (D.I.S.A) With the CRYSTAL System, you can set any junction/ junctions for receiving D.I.D. calls (Refer to programming section, for setting D.I.D. Jn.) 41.1 The D.I.S.A. Facility Whenever there shall be an incoming ring on the D.I.D.
  • Page 49 43. REMOTE DIALING (D.O.S.A.) Provided you have two or more P&T lines connected to your CRYSTAL system, you can utilize the S.T.D. facility of any P&T line to make an outward call even when you are away from the installed site of the system.
  • Page 50 CRYSTAL 40ZX USER GUIDE During the beeps, in tone mode      Dial 1 + Extn No. + Your extn. password ¥ ¥ ¥ ¥ ¥ You shall get short beeps if your password is correct. If the extension number / password is wrong, you shall get error tone for a short while followed by DOSA beeps again.
  • Page 51 For PCO applications it is desirable to have additional extensions to be used directly by the clients. In CRYSTAL system you can have 80 such virtual exten sions starting from 3900 to 3979. Each extension can be alloted a 4 digit password. Now, whoever is alloted this extn.
  • Page 52 CRYSTAL 40ZX USER GUIDE You shall get programming tone. Now,      Dial 523 X YYY...# Where X is 1st Jn line number set for ECF mode YYY... is the number to be dialed through second jn.
  • Page 53 CRYSTAL 40ZX USER GUIDE will start with 62, ..If first digit of any extn. is 1 or 8, then password will be 89 XXXX. 4) Following extn. numbers are reserved by the system : 39, 399, 3990 to 3999 These can not be assigned to any extn.
  • Page 54 CRYSTAL 40ZX USER GUIDE      Switch off the relay (by 166). For paging without music , dial      48. PROGRAMMABLE MUSIC ON HOLD MODULE In fixed systems you can attach an optional MMOH module...
  • Page 55 CRYSTAL 40ZX USER GUIDE 49. COMPUTER CONNECTIVITY You can connect your EPABX system to a computer, through the serial port as follows : A) Connect serial port of EPABX to serial port of the computer COMPUTER B) Set computer parameters as following : 1.
  • Page 56      F 3 * 2 + Extn. No. + Name and press Enter 49.2 Programming through PC. You can also programme CRYSTAL 40ZX through the PC. To do so, type P + Programming Data      As soon as you type in any complete programming data, you will get a 'Y' display.
  • Page 57      Now wherever there is a direct incoming call on your extn, Crystal PBX shall seize a free jn in the '0' group & dial out your new number. Once you are connected with the caller, you can extend or disconnect the call on DOSA concept.
  • Page 58 A printout of these calls made by any virtual extn. user can be taken out when desired. Note : Crystal system shall allow outgoing calls by virtual extension's as per the class of service & Jn access as programmed for extension port 231.
  • Page 59 53. SECURITY SENSOR If the above (D.P.\ Sensor) card is installed, you can install a sensor with the Crystal PBX system. Whenever there is panic situation and the sensor is activated, crystal PBX shall dial out any of the free 1st three numbers of global location 88101~88103 .When the called number responds,...
  • Page 60 CRYSTAL 40ZX USER GUIDE 54. VOICE FEATURES A two channel auto operator voice card can be installed in the crystal 40ZX system, for auto guidance of an in-comming caller. Eight guidance massages can be stored in this card as follows.
  • Page 61 CRYSTAL 40ZX USER GUIDE 54.1 Suggested Format For Recording For Auto Operator 01- Greeting Day Welcome to ..Please dial required extn no. or wait for operator to respond. If you wish to dial by name, dial # and the 1st three initials of the desired person.
  • Page 62 CRYSTAL 40ZX USER GUIDE 54.3 Sequence to be followed for Auto-Operator 1) Record all five messages 2) Have a replay to confirm proper recording 3) Enable voice guidance and DID feature (reff prog manual) 55. MUSIC OPTION ON RING BACK TONE If desired ,you can attach an optional music card, and set for this music instead of normal ring back tone.This music...
  • Page 63 CRYSTAL 40ZX USER GUIDE 57. RELAY PORT A relay port is provided in the CRYSTAL systems which can be programmed to switch ON/OFF any electrical appli ances at predetermined timings. If the appliance consumes less than 0.5 Amp of current (or 100 W power), you can drive it directly, and if it consumes more, you can drive it through an external relay/contactor.
  • Page 64 CRYSTAL 40ZX USER GUIDE To On / Off relay      Dial the junction set for Dosa mode . You shall get Dosa beeps      Dial 1+ Extension password You shall again get beeps if P.W. is correct...
  • Page 65 CRYSTAL 40ZX USER GUIDE 58. THE CLI FACILITY 58.1 Intercom number CLI You can connect a CLI phone to avail this facility. When there is an incoming ring on your extension, the number and name of the calling extension shall be displayed on the CLI display.
  • Page 66 CRYSTAL 40ZX USER GUIDE 59. ROOM MONITOR You can attach two mic's on the Crystal 40KX system to monitor the location where these mic's are installed. To monitor, from any extension, dial 164 X      Where X =1 for 1st mic 2 for 2nd mic You can also monitor from any remote end.
  • Page 67 CRYSTAL 40ZX USER GUIDE 60. PRINTER SPOOLER CRYSTAL system has a buffer memory for storage of calls. Once the number of stored calls crosses the warning level, the buffer LED on the front panel starts blinking. The buffer capacity if of 2150 calls. When the buffer is full, it shall glow continuously.
  • Page 68 2) Due to various parameters taken into consideration by the P&T department (such as number of calls etc), the P&T billing may not match with EPABX 's buffer print out. Crystal assumes no responsibility for such differences. For various print out options, first enter users programming...
  • Page 69 3.60 C a l l s Time Units :12 Amt: 20.40 I S D C a l l s Time Units :35 Amt: 48.00 Total C a l l s Time Units :50 Amt: 72.00 CRYSTAL 40ZX Ver : 2.00...
  • Page 70 Total : Calls : 3 Time : Units : Amt. : 3.60 CRYSTAL 40ZX Ver : 2.00 PRINT OUT OF ALL STD CALLS, Dial      711 2 SMDR REPORT # : TYPE-WISE LISTING FOR STD CALLS AS ON 19-05-07 (SAT) AT 15:36...
  • Page 71 Amt: 48.00 Total:- Calls:3 Time Units Amt: 48.00 CRYSTAL 40ZX Ver : 2.00 PRINT OUT OF ALL CALLS MADE BY AN EXTENSION, Dial      712 XX where XX is the extn. number SMDR REPORT # 2: EXTENSION-WISE LISTING OF EXT# 304 AS ON 19-05-07 (SAT) AT 16:35...
  • Page 72 Calls : Time Units : Amt : 17.60 CRYSTAL 40ZX Ver : 2.00 PRINT OUT OF CALLS MADE ON A PARTICULAR DATE, Dial      714 Date month year SMDR REPORT 4 : DATE-WISE LISTTING FOR 19-05-07 AS ON 20-05-07 (SUN)AT 09:40...
  • Page 73 Total:- Calls : Time : 0 Units : Amt : 0.00 PIGEON CRYSTAL 40ZX Ver : 2.00 PRINT OUT OF INCOMING MISSED CALLS Dial      712 3999 Set for Terminating more from main programming for this...
  • Page 74 0.00 STD:- Calls : Time : 36 Units : 5 Amt: 8.00 STD:- Calls : Time : 0 Units : 0 Amt: 0.00 Total:- Calls : Time : 36 Units : 5 Amt : 8.00 CRYSTAL 40ZX Ver : 2.00...
  • Page 75 CRYSTAL 40ZX USER GUIDE PRINT OUT OF GLOBAL / PERSONAL DIRECTORY Dial      GLOBAL DIRECTORY AS ON 20-05-07 (Sun) AT 11:17 GRP.NO. L O C TRK N U M B E R CFEXT. GRP.NO. LOC TRK NUMBER/NAME CFEXT.
  • Page 76 CRYSTAL 40ZX USER GUIDE PRINT OUT OF EXTENSION PARAMETERS 1 Dial      715 21 EXTENSION PARAMETERS AS ON 20-05-07 (Sun) AT 11:42 TRUNK ACCESS F2F3F4 F7F8F9F10F11 F F DIR 1 2 3 4 5 6 7 8 9 0...
  • Page 77 CRYSTAL 40ZX USER GUIDE PRINT OUT OF EXTENSION PARAMETERS 2 Dial      715 22 EXTENSION PARAMETERS2 AS ON 19-05-07 (Sat) AT 16:57 EXT NO. F L E X # EXTENSION NAME GUEST GROUP FLOOR NUMBER ANIL PRAJAPATI...
  • Page 78 CRYSTAL 40ZX USER GUIDE PRINT OUT OF VIRTUAL EXTN. PASSWORD Dial      715 8 VIRTUAL EXTENSION - PASSWORD AS ON 19-05-07 (Sat) AT 17:08 VIRTUAL EXTENSION PASSWORD VIRTUAL EXTENSON PASSOWRD 3900 1234 3901 4321 3902 2222...
  • Page 79 An Insight into - The New Avatar of KTS & DSS opcon Function Keys Dss Keys & Shift Key Function Keys 12 Keys Dial Pad. Answer Key Soft Volume Control 14 DSS + Shift 14 = 14 DSS + Shift 14 = Extensions Junctions Can be programmed as extensions...

  • Page 83: Introduction

    CRYSTAL CONSOLE GUIDE 1. INTRODUCTION Operator console (OPCON) is an effective system to handle calls in offices, factories, hotels, hospitals and other such business establishments. The various functions provided by OPCON are as follows : 1. Internal call management. 2. External call management.

  • Page 84: Installation

    CRYSTAL CONSOLE GUIDE 14. Distance upto 30 feet between OPCON and system allowed. 15. Operator absent/present mode. 3. INSTALLATION The installation process is divided broadly in two parts. 3.1 Hardware installation During this process the system must be kept in power OFF condition.
  • Page 85 CRYSTAL CONSOLE GUIDE Fig 1. For 618/1030 System...

  • Page 86: Software Installation

    CRYSTAL CONSOLE GUIDE 3.2 Software Installation When a new OPCON is connected with the EPABX system, it does not become operational. CRYSTAL EPABX system is designed to work with or without OPCON. Switch ON the system. The OPCON will reset with message "PLEASE WAIT.."followed by "***** PIGEON ******".

  • Page 87: Operational Modes

    CRYSTAL CONSOLE GUIDE 2) In case you are installing the console on any other extn. other than 201 then programme as follows (from main password) 391- extn no. Programme auxillary operator extension by the command 392-extn. no. (Switch the system OFF/ON after above programming) 4.

  • Page 88: Led Indications

    CRYSTAL CONSOLE GUIDE 612 0 The message "OPR ABSENT" is displayed on LCD. 5. LED INDICATIONS Following status information is shown by OPCON : 5.1 Extension LEDs There are 36 red LEDs for 1st 36 extensions. For next group of 36 extensions, shift key is used to determine their status.

  • Page 89: Status Leds

    CRYSTAL CONSOLE GUIDE 5.3 Status LEDs OPCON is provided with certain LEDs that show the current status of the system. These are as follows : S. No. STATUS OF LED MEANING Power indication ON when OPR is present. OFF when OPR is absent ON when system is in night mode.

  • Page 90: Functional Keys

    CRYSTAL CONSOLE GUIDE 6. FUNCTIONAL KEYS 6.1 Main Keys Four bigger keys are provided in a separate group for the functions used repeatedly. These functions are : 1. TRANS : This key is used to transfer a call from junction to some extn.

  • Page 91: Lcd Displays

    CRYSTAL CONSOLE GUIDE 7. LCD DISPLAY A 16 character alpha-numeric back-lit green LCD (Liquid Crystal Display) is used to provide information about different conditions. OPCON displays different messages on LCD on different occasions. These may be as follows : S. NO.
  • Page 92 CRYSTAL CONSOLE GUIDE S. No. F U N C T I O N DISPLAY Fresh call arriving on a junction Jn. no. jn. is being used by an extension BUSY jn no. extn. no. Operator siezes a free trunk for a call Jn.

  • Page 93: Programming Modes

    CRYSTAL CONSOLE GUIDE 8. PROGRAMMING MODES Administrative/User mode The administrative/user mode allows only general house keeping functions. It can authorise a person to access frequently used admin commands. For entering USER mode, 1. Press FUN key FUN COMMAND ? 2. Press 9 PASSWORD ? 3.

  • Page 94: Direct Access Keys

    CRYSTAL CONSOLE GUIDE 9. DIRECT ACCESS KEYS The OPCON allows the operator to directly access any junction or extn. There is no need to dial full extension numbers. The OPCON has : 36 keys for extensions 10 keys for junctions If the main system is configured for more than 36 extensions, the shift key is used to access the higher group of extensions.

  • Page 95: Pending Call Count Display

    CRYSTAL CONSOLE GUIDE 11. PENDING CALL COUNT DISPLAY The right corner of LCD displays the number of pending calls unattended by the operator. This helps the operator to adjust to speed and priority in the job. When there are no calls pending, the LCD display count shows '00'.

  • Page 96: Key Click

    CRYSTAL CONSOLE GUIDE 13. KEY CLICK Whenever any OPCON key is pressed, it produces a sharp beep, known as key click. This key click assures the operator about sure depression of key. This is very useful in noisy environment. But, at places where absolute silence is desired, the key click timer may be decreased or even turned OFF.

  • Page 97: Call Management

    CRYSTAL CONSOLE GUIDE 15. CALL MANAGEMENT 15.1 Making an Internal Call To call any extn. Press either the OPCON key of that extn. directly or use numeric keys to dial the extn. number. If the extn. is free, ring back tone is heard and the extn.

  • Page 98: Transfering A Call

    CRYSTAL CONSOLE GUIDE For answering the calls selectively, Press OPCON key for the respective incoming calling junction or extn. This helps the operator to respond to any important junction or extn call regardless of its position in queue.

  • Page 99: Call Toggle

    CRYSTAL CONSOLE GUIDE 18. CALL TOGGLE 18.1 Between Junction and Extension This feature enables the operator to switch between a call from junction/extension. The operator shall be able to converse with only one of the two parties at a particular time.

  • Page 100: Call Transfer

    CRYSTAL CONSOLE GUIDE To return to L1, Press L1 DSS key L2 goes on hold and the person gets music. If conference is to be established, Press CON key 19. CALL TRANSFER This feature enables the operator to transfer any junction call to the desired extn.

  • Page 101: After Consultation

    CRYSTAL CONSOLE GUIDE 19.2 After Consultation Before transferring any call to the desired extn, the operator may first consult. During this period, the caller is put on hold and gets music. After getting desired consent of the extn. called, the call may be transferred or not.

  • Page 102: Conference

    CRYSTAL CONSOLE GUIDE Press OPCON jn. key to get connected to external caller. Press OPCON key for extn. 203. and wait for ring back tone. Press TRNS key and the call is transferred.

  • Page 103: Call Instrusion

    CRYSTAL CONSOLE GUIDE Press the OPCON key for any free jn. Dial the first external number. Start talking to the called person. Press the OPCON key for 2nd jn. Dial the second external no.

  • Page 104: Call Chaining

    CRYSTAL CONSOLE GUIDE 22. CALL CHAINING This feature is needed when the external caller needs to talk to more than one person in the office. Since, all the extns. may not have the call transfer facility and moreover some senior person's would not like to waste their time in transferring calls ,so it is advisable for the operator to use call chaining feature.

  • Page 105: Call Hold

    CRYSTAL CONSOLE GUIDE 23. CALL HOLD The operator can hold any active call by just pressing the HOLD key and held up person gets music. During transferring jn. calls, if the operator presses any key, the jn. goes on hold automatically.If the operator does not return within specified time, the DSS starts to ring again.

  • Page 106: Redialing On Trunk

    CRYSTAL CONSOLE GUIDE 25. REDIALING ON TRUNK Many times, we get busy tone after dialing a number on the trunk. Instead of dialing the same number again manually, we can release the trunk by pressing REL key. After this, just press RDL. The system automatically siezes the same trunk and dials out the same number.
  • Page 107 CRYSTAL CONSOLE GUIDE For example : To set 7.00 am daily alarm for extension 202, Dial FUN - 84 - 202 - 3 - 0700 This feature is useful for receptionist in a hotel. The duration of alarm ring is 150 sec. If extn. does not answer to the alarm ring within 90 sec,.

  • Page 108: Automatic Acknowledge

    CRYSTAL CONSOLE GUIDE 28. AUTOMATIC ACKNOWLEDGE While the operator is busy with a call , a ring from a new caller may disturb him. To continue with the present call, he may press ACK key to manually stop the new ring.

  • Page 109: Paging

    CRYSTAL CONSOLE GUIDE 30. PAGING This feature is used by the operator to make announcements on the public address system (PAS). To make announcement, Press FUN - 2 The announcement can also be made directly by Dialing 3998.

  • Page 110: Remote Programming

    CRYSTAL CONSOLE GUIDE 33. REMOTE PROGRAMMING From the OPCON, unlike any normal extension, there is no need to dial any special code to enter remote programming. The operator can also perfom normal call management and control functions simultaneously from OPCON . The speech with the remote end is also not disturbed during programming.

  • Page 111: Floor Service Destination

    CRYSTAL CONSOLE GUIDE 2) Guest group ('1' to '8' group) : This is for a group of more than one guests and occupying more than one rooms. These guests can not only call service group extensions but can also call each other.

  • Page 112: Temporary Check-In And Check-Out

    CRYSTAL CONSOLE GUIDE To check in, Press FUN - 3 1-extn. no-1 - guest name - ENT Similarly, when the guest leaves the hotel, various check- out functions are performed like • ASMDR report with summary of that extn printed (with printer ON line, otherwise the command will not be accepted and OPCON LCD will show error manage).

  • Page 113: Extn. Name Programming

    CRYSTAL CONSOLE GUIDE extn. shall ring for certain time, at regular intervals which is programmable. As soon as the guest answers the ring, he will be connected to the receptionist. At the reception, on OPCON LCD, Extn. no. "GIVE MSG"...
  • Page 114 CRYSTAL CONSOLE GUIDE CHARACTER “ & <SPACE> – <ENT>...

  • Page 115: Hotel Name Programming

    202 – 202 011526256326 30–01–04 18:23 00:12 10.50 PIGEON CRYSTAL 1030 Ver : 507 ** HOTAL TAJ ** SMDR REPORT #9 : GUEST CALL REPORT AS ON 30-01-04 (FRI) AT 18:43 FOR ROOM NO : 203 GUEST NAME : ATUL CHECK–IN ON : 30–01–04 AT 18:11:22 CHECK–OUT ON : 30–01–04 AT 18:18:43...

  • Page 116: Room Status Display

    CRYSTAL CONSOLE GUIDE 34.8 Room status display This feature helps display the status of all rooms and hence enables the receptionist to find out vacant rooms immediately when a new guest walks in for registration. The receptionist can find out room status by using following...

  • Page 117: Opcon Programming

    CRYSTAL CONSOLE GUIDE 35. OPCON PROGRAMMING The OPCON can be programmed as per one's needs. One has to enter the programming mode before any programming can be done. Programming can be done from any extension phone also. 35.1 Entering Programming mode...

  • Page 118: Ringer Programming

    CRYSTAL CONSOLE GUIDE 36. RINGER PROGRAMMING To set ringer status, Dial 614 - X Where X = 0 for Ringer always OFF 1 for delayed ringer 2 for only when operator is idle 3 for immediate ringer...

  • Page 119: Automatic Acknowledge

    CRYSTAL CONSOLE GUIDE 38. AUTOMATIC ACKNOWLEDGE To set automatic acknowledge, Dial 615 - X Where X = 0 for auto acknowledge OFF 1 for auto acknowledge ON In default, the auto acknowledge feature in OFF.

  • Page 120: Guest/Service Group Programming

    CRYSTAL CONSOLE GUIDE 41. GUEST / SERVICE GROUP PROGRAMMING To assign extn to any group, Dial 38 - Extn number - Group number To assign floors to extension, Dial 305 - Extn number - Floor number To assign a service extn.
  • Page 121 CRYSTAL CONSOLE GUIDE O P E R A T O R – 2 0 1 Room 1 Room 2 Room 3 Room Service Room 4 Room 5 Room 6 Room Service Room 7 Room 8 Room 9 Room Service To programme individual guests,...
  • Page 122 CRYSTAL CONSOLE GUIDE To programe service group extensions, Dial, 38-201-9 38-205-9 38-209-9 38-213-9 Now, to assign floors to extensions Dial, 305-202-1 305-203-1 305-204-1 305-206-2 305-207-2...

  • Page 123: Message Wait

    CRYSTAL CONSOLE GUIDE 41.1 Message Wait Setting of message parameters : To set for the number of times an extn. should ring, dial 217-15-XX Where XX=01 to 99 (Default 20 times) To set the delay between to rings, dial...

  • Page 124: Appendix - A Opcon Parameters

    CRYSTAL CONSOLE GUIDE APPENDIX – A OPCON PARAMETERS S. NO. PROGRAMME COMMAND Deactivate/ Activate Console 611-0/1 Operator absent/present 612-0/1 Auto answer timer 613-seconds Ringer mode 614-code Ringer auto ack OFF/ON 615-0/1 Ringer delayed mode timer 616-seconds Key disable/enable 621-Location-function-shift code Associating status light 622-Status light code-loc.-...

  • Page 125: Table Of Contents

    TABLE OF CONTENTS 1. INTRODUCTION 2. APPLICATIONS 3. INSTALLATION Hardware Installation Software Installation 4. OPERATIONAL MODES Operator Absent/Present 5. LED INDICATIONS Extension LEDs Junction LEDs Status LEDs 6. FUNCTIONAL KEYS Main Keys Dialing Keys Special function keys 7. LCD DISPLAYS 8.
  • Page 126 15. CALL MANAGEMENT 15.1 Making an Internal Call 15.2 Making an External Call 15.3 Answering a Call 15.4 Transfering a Call 16. CALL PICK UP-GROUP 17. CALL RELEASE 18. CALL TOGGLE 18.1 Between Junction and Extension 18.2 Between Two Juncitons 19.
  • Page 127 30. PAGING 31. D.I.D. DIALLING 32. CALLER I.D. NUMBER 33. REMOTE PROGRAMMING 34. HOTEL APPLICATIONS 34.1 Guest/Service Group Programming 34.2 Floor service destination 34.3 Check in/Check-out 34.4 Temporary check-in and check-out 34.5 Message wait 34.6 Extn. Name Programming 34.7 Hotel name Programming 34.8 Room status display 34.9 Memory Dialing 35.

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