Page 2 Cox® and Contour are trademarks of Cox Communications, Inc. that may be registered in certain jurisdictions. All other products or name brands are trademarks of their respective holders.
Page 3: Table Of Contents
Contents Chapter 1: Your Contour Program Guide ....8 A Visual Orientation to Cards ..................9 Navigational Clues ......................11 About the Remote Control ................... 16 About This Book ......................17 Chapter 2: Getting Started .......... 18 Watch Live Television ....................19 Change Channels ......................
Page 4 Return to Other Episodes or Programs within a Category ........39 Return to Recently Viewed Programs ................39 Chapter 5: DVR ............40 DVRs Offered By Cox ................41 About Your Dual Tuner DVR ..................41 About Your Record 6 DVR ................... 41 Using the DVR ..................
Page 5 A Note About Folders ....................53 Recorded Program Icons ....................53 A Note About Auto-Clipping of Series Episodes ............53 Scan a Recorded Program .................... 54 Use Instant Replay......................55 Delete Recorded Programs ..................55 Get Details About a Recording ................... 56 Browse Related ......................
Page 6 Watch Zone Channels ....................73 Listen to Music with Pandora ..................75 ® Activate Pandora on Contour Receiver ............... 75 Create New Stations ...................... 76 Delete a Station ......................76 Listen to Music........................ 77 Give Thumbs Up or Down .................... 77 Bookmark a Track ......................
Page 7 Edit User .......................... 90 Delete User ........................91 Parental Controls and Program Ratings ..........92 Set a Parental Control PIN ..................... 92 Edit Parental Control PIN ....................93 Set a Purchase PIN ......................93 Restrict Access to Programming .................. 93 Temporarily Unlock ......................
Page 8 Set Closed Captioning Window Color ................ 108 Set Closed Captioning Window Opacity ..............108 Set the Guide Language ....................109 Set the Guide Text Size ....................110 Set the Guide Aspect Ratio ................... 110 Turn Guide Animation On or Off ................. 110 Audio &...
Page 9 Chapter 13: Error Messages ........130 Subscription ....................130 DVR ......................131 Services ....................132 Pay-Per-View ....................132 Guide ......................134 On DEMAND ...................134 Interactive Services ................136 Receiver Test ...................137...
Page 10: Chapter 1: Your Contour Program Guide
– whether it’s live, On DEMAND or recorded to a DVR. The starting point for everything in the Contour Program Guide is the Main Menu, which is launched by pressing the MENU button or the LEFT or RIGHT arrow on the remote control. From there, you can browse the TV listings or On DEMAND, search for programs or change the guide’s settings.
Page 11: A Visual Orientation To Cards
A Visual Orientation to Cards To get you to your programming faster, the new Contour Program Guide puts program information into columns, called cards. Each screen has three cards. Most cards contain a list of channels, program titles or similar information.
Page 12 Card on the Left Card on the Center Card on the Right When you select a program, the card set The new center card is the Actions Card, In this image, this is the shifts to the left, revealing a new card set. where you can tune to your program.
Page 13: Navigational Clues
Navigational Clues The Contour Program Guide offers a number of visual clues to help you move easily between screens and through the lists. Carets signal when there are more cards to the left or right. Pressing the RIGHT arrow will reveal the next set of cards to the right until you reach the final card.
Page 14 Carets are also used in long lists — such as channels or programs — to indicate that there is more information above or below. These carets only appear when the card is in focus – when the card’s color is slightly darker and the yellow highlight bar is present.
Page 15 Arrows in the yellow highlight bar let you know that you can move up or down in the list, and right or left between cards. Use the UP and DOWN arrows to scroll through lists and the RIGHT and LEFT arrows to move between cards. Arrows on and around the highlight bar show when you can move up and down in lists as well as right and left between cards.
Page 16 When an item is actionable – choosing a program or changing a setting – the right end of the yellow highlight bar will show a SEL button. Press SELECT to confirm, or UP or DOWN arrows to move to the next choice in the list. A black dot or check mark will appear at the left end of the yellow highlight bar when SELECT is pressed, indicating your choice has been registered.
Page 17 With the Contour Program Guide, you can browse, search, flag and record programs up to 14 days in the future. When looking for programs available in the future, there are several on-screen clues to help you see the day and date a program is scheduled to air.
Page 18: About The Remote Control
About the Remote Control The image below shows a Cox remote and highlights the buttons that are discussed in this guide. Your remote control may appear differently, but button functions remain the same. LIVE POWER Returns to live television Turns on or off the television,...
Page 19: About This Book
About This Book This manual will help you get started using the Contour Program Guide. It includes instructions for: • Using the Remote Control • Tuning to Programs • Launching and Using the Guide • Browsing Related Programs • Displaying the Info and Channel Banners •...
Page 20: Chapter 2: Getting Started
Chapter 2: Getting Started This Chapter discusses ways to find channels and programs, watch live television, learn more about the program you are watching, change channels and open the Main Menu.
Page 21: Watch Live Television
Watch Live Television With your television and receiver (set top box) turned on, use the number (0–9) keys to tune directly to a channel. Press ENTER or SELECT to go directly to the channel. Otherwise, the desired channel will tune in a second or two. Change Channels Tune to different channels by pressing the CHANNEL UP or CHANNEL DOWN button.
Page 22: Open The Main Menu
Open the Main Menu The Main Menu is the starting point for using the Contour Program Guide to find programs, view On DEMAND, search for other programs that might interest you and set personal preferences. There are several ways to open the Main Menu: Press the MENU button Press the RIGHT arrow.
Page 23: Switch Users
Depending on the remote control you may have received from Cox, there are two ways to switch users. Pressing the USER button on the remote control will display the current user.
Page 24: Chapter 3: Guide
Chapter 3: Guide The Contour Program Guide is simple, consistent and easy to navigate, making it easier for you to find and tune into your favorite television programs and On DEMAND entertainment. It was designed specifically for High Definition televisions, giving it an advanced look and feel.
Page 25: Using The Guide
Using the Guide Launch the Guide There are two ways to access the Guide. The first is to simply press the GUIDE button. It takes you directly to the main Guide display that shows information about available channels, programs and short program descriptions. The second way to open the Guide is through the Main Menu.
Page 26: Notes About Grid View
Notes About Grid View Grid View is the first view you will normally see, but you can make any of the views the first view by changing the Default Guide View in Settings. While using Grid View, the RIGHT and LEFT arrows are used to navigate through time segments. To select a program and time, you must press SELECT to move to the Action Card.
Page 27: Use The Guide To Find Available Programs
Use the Guide to find Available Programs In List View, the Programs Card is in the center. Navigate programs when the Programs Card is in focus. When in focus, it will be slightly darker in color and includes the yellow highlight bar. •...
Page 28: Scroll Through The Guide
Scroll Through the Guide To scroll through channels or programs, press the UP or DOWN arrow to move the highlight bar up or down one item in the list. Press the PAGE UP or PAGE DOWN button to move the highlight bar up or down one screen – as many as seven channels or programs –...
Page 29: Browse Related Programs
Browse Related Programs Browse Related is a powerful way to look for new programs that might interest you. It lets you find upcoming episodes of a program, programs that are similar and programs that feature at least some of the same actors and director(s). The Browse Related function appears in the Actions Card.
Page 30: Browse Related Genre
Browse Related Genre Begin at the Browse Related Card to select programs featuring the programs in the same genre: Use the UP or DOWN arrow to move through the choices on the Browse Related Card. Place the highlight bar on Related Genre.
Page 31: Browse Related Series
Browse Related Series Begin at the Browse Related Card: Use the UP or DOWN arrow to move through the choices on the Browse Related Card. Place the highlight bar on Related Series. Press the RIGHT arrow or SELECT button to move to the Programs Card. Use the UP and DOWN arrows to select a related program.
Page 32: About Info Banners And Channel Banners
About Info Banners and Channel Banners Info Banners and Channel Banners show information about the program you are currently watching. You can also browse listings and tune to different channels with Info Banners. See Channel Banners While Watching Live Television Channel Banners automatically appear at the bottom of your screen when you tune to a channel.
Page 33: See Info Banners While Watching On Demand
See Info Banners While Watching On DEMAND Pressing the INFO button will call up an Info Banner for the On DEMAND program. The banner will show the program title, a brief description of the program, its total running time and program rating information. Press the INFO button a second time to show the complete program description.
Page 34: Close Info Banners
You may also occasionally see an on-screen message saying that a channel is temporarily unavailable. Press the GUIDE button on your remote control to acknowledge the message and return to the Contour Program Guide to select another channel. You can also press LAST to return to the last channel you were watching.
Page 35: Chapter 4: On Demand
• FreeZone — There are more than 100 hours of free programming including your favorite cable TV, family and sports shows, concerts and music videos. This Chapter shows you how to use On DEMAND in the Contour Program Guide and discusses ways to quickly find the programs that interest you, learn more about them and watch them.
Page 36: Using On Demand
Using On DEMAND Launch On DEMAND You can access On DEMAND three ways. • From the Main Menu. 1. Press MENU or the LEFT or RIGHT arrow to call up the Main Menu. 2. Use the UP or DOWN arrow to move the highlight bar to On DEMAND. 3.
Page 37: Browse On Demand
Browse On DEMAND When you launch On DEMAND, the first screen has three cards. The program categories are on the left, sub-categories (such as genres or themes) are in the center and additional sub-categories or program titles are on the right. To browse On DEMAND programming, begin with the Category Card on the left: Press the UP or DOWN arrow to highlight...
Page 38: Watch Free On Demand Programs
Watch free On DEMAND Programs Cox offers thousands of hours of free On DEMAND programming to watch any time of day or night. To watch a free program, begin at the Actions Card: Use the UP or DOWN arrow to highlight Watch Now.
Page 39: Watch Preview
Watch Preview Before purchasing On DEMAND programming, you can watch a movie trailer or short preview. This option is available on the Actions Card. Many, but not all, On DEMAND programs have previews available. To watch a preview, use the UP or DOWN arrow to move the highlight bar to Watch Preview. Press SELECT. During the preview, you can purchase the program by pressing the B button.
Page 40: Use Play, Pause, Stop, Fast Forward And Rewind
Use Play, Pause, Stop, fast forward and Rewind Most On DEMAND programs let you skip forward and backward through the video using the play, pause, stop, rewind and fast forward buttons on the remote control. • PLAY: This button starts your program at normal speed.
Page 41: Return To Other Episodes Or Programs Within A Category
Return to Other Episodes or Programs within a Category While watching an On DEMAND program, pressing the STOP button on the remote control will return you back to the category from where you launched that program. You will also be automatically returned to this place when the program has finished playing.
Page 42: Chapter 5: Dvr
The Contour Program Guide lets you schedule and record all your favorite individual programs or series of programs, as well as manage your library of saved programs. This Chapter shows you how to use your DVR to record programs, watch recorded programs and control live television programs with your remote control.
Page 43: Dvrs Offered By Cox
DVRs Offered By Cox Cox offers two types of DVRs—a dual tuner DVR, and our newest Record 6 DVR. Both these DVRs give you the freedom to record and watch programs at your convenience. About Your Dual Tuner DVR The dual tuner DVR includes two channel tuners. With this DVR, you can: •...
Page 44: Use The Record Button
Use the RECORD Button The Contour Program Guide gives you two options for recording a program. The first is to simply press the RECORD button on your remote control. You can do this when: • You are watching a live TV program. You will be prompted whether you want to record an individual episode, entire series, or set a manual recording.
Page 45: Record Programs From The Contour Program Guide
Contour Program Guide from the Actions Card. program is part of a series) • Set Manual Recording Your Cox DVR lets you record up to two programs at any given time. For more information on this topic, please see About Your Dual Tuner DVR above.
Page 46 1 hour, 2 hours, and 3 hours after the program concludes. • Record To: The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service. If you rent multiple DVRs for your Whole Home DVR service, then you will see the Record To option.
Page 47: Record A Series
Record a Series The Record Entire Series feature ensures that you never miss an episode of your favorite series. You’ll capture every show, even if the broadcast schedule changes. You can also set the DVR to record all shows or only the first-run episodes. Other settings let you manage the available space on your DVR by selecting when to delete a recording.
Page 48: Set A Manual Recording
Otherwise, you will be presented with choices SD only, and HD, if available. • Record To: The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service. If you rent multiple DVRs for your Whole Home DVR service, then you will see the Record To option.
Page 49: Notes About Manual Recordings
• Record To: The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service. If you rent multiple DVRs for your Whole Home DVR service, then you will see the Record To option.
Page 50: Notes On Start & End Times
Notes on Start & End Times When the highlight is on Start or End Time setting, pressing the LEFT button multiple times will cycle through options for earlier start or end times and pressing the RIGHT button multiple times will cycle through options for later start and end times.
Page 51: About Recording Alerts
About Recording Alerts From time to time, you may run into a conflict between the programs you are trying to record or watch. Generally, there are three types of conflicts – recording conflicts between overlapped schedules, tuner conflicts between too many programs and storage conflicts when too little space remains on the DVR hard disk.
Page 52 All tuners are scheduled to record programs at this If you attempt to schedule a program at a time when all time. To record this program, you must cancel a tuners are already scheduled to record programs, you scheduled recording or record the new program on a will see this alert.
Page 53: Dvr List Views
To enjoy Whole Home DVR, you must be a subscriber to Cox’s Whole Home DVR service. DVR rental fees may apply for any additional DVR you may choose to rent from Cox. If you are not a subscriber but would like to learn more, please contact your Cox Customer Service Representative.
Page 54: Watch A Recorded Program
Watch a Recorded Program You can watch a recorded program anytime you like, beginning immediately after the recording has started. There are two alternatives to accessing your library of recorded programs. The first is to simply press the DVR List button on your remote control.
Page 55 The first available option in the Actions Card will vary. For many programs, the first action in the list will be Watch Now. Press SELECT to begin watching your show. If you have previously started watching the selected program, then the first action will be Resume and the second action will be Watch From Beginning.
Page 56 Scan a Recorded Program Watching programs recorded to a DVR offers the same ability to scan forward and backward in your program that you find in programs taped by a VCR. Programs recorded to a DVR also allow scanning at multiple speeds. The different functions are described below.
Page 57 The Instant Replay button looks like this. It is Delete Recorded Programs below the REWIND and Record buttons. The Contour Program Guide lets you manage the number of recordings saved to your DVR. This is particularly important as DVRs have ample, but not unlimited, storage space.
Page 58 When programs are recorded, the DVR also captures all the program information you are accustomed to seeing when using the Contour Program Guide to find live TV programs. To get more details about the programs in your DVR List, such as a full description of the program, its content ratings or length of time, select a program just as you would if you were going to watch it.
Page 59 1 hour, 2 hours, and 3 hours after the program concludes. • Record To: The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service. If you lease multiple DVRs for your Whole Home DVR service, then you will see the Record To option.
Page 60 DVR until you manually delete it. • Record To: The latest software upgrade from Cox now supports multiple DVRs that may be added to your Whole Home DVR service. If you lease multiple DVRs for your Whole Home DVR service, then you will see the Record To option.
Page 61 Manage Series Recordings The Series Manager allows you to view and modify recording options for each of the series recordings. The changes you make to the series recording will affect each episode in the series that is scheduled to be recorded. It doesn’t affect episodes recorded prior to any changes.
Page 62 • Airtimes: You can choose between All Showings or only those that run at a specific time. • Keep: This setting lets you determine whether to record All Episodes or any number of episodes between 1 and 15. • Until: To keep the hard drive from filling up, which would prevent you from recording other shows, you can set programs to delete when Space Is Needed or I Watch any portion of the program.
Page 63 A Note About Change Series Priority for Multiple Whole Home DVRs If you lease multiple DVRs for your Whole Home DVR service, then Change Series Priority option is not available when your DVR List view is Combined DVR List view. It is only available when you are on the individual DVR List view as the series recordings can only be prioritized on individual DVRs separately.
Page 64 Remote DVR Scheduling is an added feature for customers with a Cox DVR. Remote DVR Scheduling is a convenient way to record a single episode of a show on a moment’s notice. Now you can program your DVR running the Contour Program Guide from your wireless phone or from a computer.
Page 65 PAUSE, REWIND, etc. – while watching live TV. To enjoy Whole Home DVR, you must be a subscriber to Cox’s Whole Home DVR service. If you are not a subscriber but would like to learn more, please contact your Cox Customer Service Representative.
Page 66 Multiple DVR Support The latest software upgrade from Cox can now support multiple DVRs that can be added to your Whole Home DVR service. Up to five receivers, any combination of DVRs and non-DVR receivers, can be networked together. You can benefit from having multiple DVRs for your Whole Home DVR service in the following two main ways.
Page 67 Cox’s Whole Home DVR service. DVR rental fees may apply for multiple DVRs you may choose to rent from Cox. If you are not a subscriber but would like to learn more, please contact your You can set the default DVR from the Settings Menu.
Page 68 Pausing Live TV on Non-DVR Receivers With the latest software upgrade from Cox, you can now pause live TV on your non-DVR receiver. Once a program is paused, you can also perform fast-forward, rewind, instant replay etc. on the paused program from that point forward.
Page 69 The DLNA Certified® product that supports DLNA Premium Video standard Ethernet to MoCA Bridge (this product is also known as Ethernet MoCA Adapter or Ethernet over COAX Adapter) MoCA password from the Contour Program Guide COAX splitter (optional) To set up your DLNA Certified® product to access...
Page 70 Today, there are thousands of program choices available on TV. These many choices can sometimes become overwhelming. To help you find programs that match your personal taste, the Contour Program Guide now includes personalized recommendations. These recommendations are based on the programs you already watch and your taste preferences for programs that you like or dislike.
Page 71 Personalized Recommendations Notice Each user in the household receives unique recommendations suited to one’s own taste and preferences. By default, all users in the household are opted-in to receive personalized recommendations. To inform users about their right to opt-out, a personalized recommendations notice is presented to each user when Recommendations are accessed the very first time.
Page 72 Next Days Next Days includes a list of recommended programs that will begin airing in the next 14 days from 12:00am midnight onwards. Recommended for You Recommended For You contains all your On DEMAND recommendations in one place. Next Days includes a list of recommended programs that will air in the next 2 weeks.
Page 73 Cox Interactive Services delivers the latest news, information and entertainment to your television, whenever you need it. The Zone Channels feature gives you instant access to top news, sports and children’s programming in a single view. Cox Digital Telephone customers also have access to Caller ID through the TV and other useful phone tools.
Page 74 Turn your television into a powerful tool for managing incoming phone calls, including Caller ID to the TV, live call forwarding and checking calls you missed while you were away. Cox Digital Telephone Service with Caller ID is required to use these tools.
Page 75 See Who Is Calling With Caller ID to the TV, you can see who is calling without interrupting your television program. To adjust these settings, begin at the Phone Tools Menu in the center card. Use the UP or DOWN arrow to highlight TV Caller ID and press SELECT or RIGHT arrow.
Page 76 Use the UP or DOWN arrow to highlight Zone Channels and press SELECT or RIGHT arrow. The focus will shift to the center card. Use the UP or DOWN arrow to highlight News, Sports or Kids and press SELECT or RIGHT arrow.
Page 77 Pandora play only the music you love. Activate Pandora on Contour Receiver The first time you use Pandora on your Contour receiver, you will need to go through a one-time activation process. To activate Pandora, begin at the Interactive Services Menu in the card on the left.
Page 78 Pandora on Contour. You can also create stations right on your Contour receiver, and they will also appear on other devices you use to access Pandora. To create a Pandora station, begin at the Pandora application.
Page 79 Listen to Music Once you have created stations, you are just a click away from personalized radio. To listen to music on your Contour receiver, begin at the Pandora application. Use the UP or DOWN arrow to highlight My Stations and press SELECT or RIGHT arrow.
Page 80 Sign Out of Pandora Signing out of Pandora allows you to disassociate Pandora with the Contour receiver. You will need to activate your Pandora application if you decide to return to Pandora again. If you wish to exit the Pandora application instead, then simply press the EXIT button on the remote control.
Page 81 Watch Music Videos from Music Choice The Music Choice application allows you to watch your favorite music videos offered by Music Choice On DEMAND. This application allows you to browse and search for music videos by track title, artist, or genre. To open the Music Choice application, begin at the Interactive Services Menu.
Page 82 • FAST FORWARD: This button lets you scan ahead in your program. Each successive press increases the speed until you reach the highest speed. Pressing FAST FORWARD after the highest speed returns the program to normal speed. You can resume watching at any time by pressing PLAY. If you fast forward to the program’s end, you will be returned to the On DEMAND Menu.
Page 83 Chapter 9: Customer Support The Contour Program Guide offers a number of Customer Support tools. This Chapter discusses the different support services available and how to access them. Access Customer Support Customer Support is found under the Main Menu. To open the Customer Support Menu:...
Page 84 Receiver Test If you experience issues with Contour or its Whole Home DVR service, you may be asked by the customer service representative to run the Receiver Test. The Receiver Test checks for any network or connectivity issues and reports them on the screen.
Page 85 The Use Agreement screen includes details on your cable service agreement with Cox. View the Cox Privacy Policy You may review the Cox Privacy Policy at any time. To do this, begin at the Customer Support Menu. Use the UP or DOWN arrow to highlight Privacy and press SELECT or RIGHT arrow.
Page 86 Chapter 10: Search The Contour Program Guide features a Universal Search function that lets you quickly sort through all the programming available through TV, On DEMAND, Pay-Per-View and even items saved to your DVR, if one is connected, in a single search.
Page 87 Depending on your search, you may see a folder icon next to some programs indicating that different episodes are available or that it’s a program showing at different times or on different channels. If your program has a folder icon next to it, skip to step 8.
Page 88 13. Press SELECT to begin watching. Notes on Using the On-Screen Keyboard The Contour Program Guide offers a choice of keyboards for using Universal Search. The On- Screen keyboard is the default choice. You can switch to a Remote Control keyboard that uses the When you have found the specific program you want number pad by changing the default settings.
Page 89 Save Searches Press the A button to save a search. Look for the A button in the bottom right corner of your screen to see when this option is available. Each time you save a search, the counter next to Saved Searches in the Search By Card will increase by one.
Page 90 Chapter 11: Settings The Contour Program Guide is designed to give every viewer a personalized television watching experience. The Settings Menu offers a variety of choices for making the Guide easier to use and adapting it for maximum enjoyment. In particular, the new Users function makes it possible for each member of the household to access an individualized set of channels and programs.
Page 91 Favorite Channels, preferred Guide View, preferred Keyboard, and Saved Searches. In the near future, the Contour Program Guide will be able to offer a range of other features, including recommendations for additional shows you might like but weren’t aware of and the ability to send...
Page 92 Set Current User At the start of each television watching session, select a user profile to take advantage of the personalized channels list. In homes with more than one television, different users can log on to their personalized settings from different sets. To set the current user from the Settings Menu: Press the RIGHT arrow or SELECT button to move to the Users Menu in the center card.
Page 93 Delete User You are allowed to have up to eight different users in each household. Sometimes, however, you will want to remove users from the system. To do this from the Settings Menu: Press the RIGHT arrow or SELECT button to move to the Users Menu in the center card.
Page 94 Most Cox systems will let you set your own PIN initially while other systems will set a default Parental Control PIN for you. The first dialog box will ask you for this default PIN. To retrieve your PIN, contact your Cox Customer Care representative.
Page 95 On DEMAND or Pay-Per-View programs. Restrict Access to Programming The Contour Program Guide lets you restrict access to programming several different ways. Setting Locking Status is the first step is to turning on Parental Controls. Begin at the Parental Controls Menu in the center card: Use the UP or DOWN arrow to move the highlight bar to Parental Locks.
Page 96 Temporarily Unlock Parental Controls lets you open all locked channels for a short period of time. The Temporarily Off function, found under Locking Status, opens all locks as long as the remote control is active. If the remote is inactive for five consecutive hours, then all locks are automatically restored.
Page 97 Lock Ratings To restrict access to movies and television programs that carry a certain rating, begin at the Parental Controls Menu in the card on the right. Use the UP or DOWN arrow to highlight Lock Ratings. Press the RIGHT arrow or SELECT button.
Page 98 Lock Times To restrict access to programming that airs during certain times of day, begin at the Parental Controls Menu in the card on the right. Use the UP or DOWN arrow to highlight Lock Time. Press the RIGHT arrow or SELECT button to choose that option.
Page 99 Lock Recordings The Lock Recordings option lets you require a Parental Control PIN to delete or cancel a recording. To turn this option on: From the Parental Controls Menu in the center card: Use the UP or DOWN arrow to highlight Parental Locks.
Page 100 Lock Services The Lock Services option lets you control access to On DEMAND and Adult On DEMAND programming by requiring the use of the Parental Controls PIN. To turn this option on: From the Parental Controls Menu in the center card: Use the UP or DOWN arrow to highlight Parental Locks.
Page 101 Channels Channels settings allow you to create personalized channel lists. They also let you decide which channel will appear when you first turn on the television. Set favorite Channels To set Favorite Channels for a specific user, you must first log on as that user. For more information, see Set Current User above.
Page 102 You can unselect a Skipped Channel by moving the highlight bar to that channel and pressing SELECT. The checkmark will disappear. Set Power On Channel The Contour Program Guide lets you decide which channel will appear each time you turn on your TV and receiver. This setting is specific to each receiver.
Page 103 Guide Options The Contour Program Guide lets you change the guide’s appearance to give you a more personalized experience. Favorite Channels, Skipped Channels, Default Guide View and Keyboard Type settings are user specific. All other settings are specific to the receiver.
Page 104 Control Search and Browse Related This setting lets you exclude adult programming from showing up in search results and Browse Related searches. This setting is specific to each receiver. To change the Search and Browse Related settings, begin at the Guide Options Menu: Use the UP or DOWN arrow to highlight Search and Browse Related.
Page 105 To control recommendations for a particular user, you will need to switch to that user first on your Contour Program Guide before controlling the Recommendations setting. To switch users, see the Set Current User section in the user’s manual.
Page 106 Press the LEFT arrow to return to the Guide Options Menu or press EXIT to return to live television. Add Closed Captioning The Contour Program Guide lets you adjust Closed Captioning settings. You can select Analog or Digital Service as well as the style, size and color of the text and background for the Digital Service.
Page 107 Set Closed Captioning Status To turn Closed Captioning on, begin at the Closed Captioning Menu: With the highlight bar on Closed Captioning Status, press the RIGHT arrow or SELECT to move the highlight bar to the options in the center card. Use the UP or DOWN arrow to highlight On.
Page 108 Set Text Style To change the appearance of Closed Captioning text style for digital programming, begin at the Closed Captioning Menu: Use the DOWN arrow to highlight Text Style. Press the RIGHT arrow or SELECT button to move to the options in the center card.
Page 109 Set Text Opacity To change the opacity of the Closed Captioning text for digital programming, begin at the Closed Captioning Menu: Use the DOWN arrow to highlight Text Opacity. Press the RIGHT arrow or SELECT button to move to the options in the center card.
Page 110 Set Background Opacity To change the opacity for the Closed Captioning background for digital programming, begin at the Closed Captioning Menu: Use the DOWN arrow to highlight Background Opacity. Press the RIGHT arrow or SELECT button to move to the options in the center card.
Page 111 Set the Guide Language Begin at the Guide Options Menu: Use the DOWN arrow to highlight Other Settings. Press the RIGHT arrow or SELECT button to open the Other Settings Menu, which will appear in the card on the left. Use the UP or DOWN arrow to highlight Guide Language.
Page 112 Set the Guide Text Size Begin at the Guide Options Menu: Use the DOWN arrow to highlight Other Settings. Press the RIGHT arrow or SELECT button to open the Other Settings Menu, which will appear in the card on the left. Use the UP or DOWN arrow to highlight Guide Text Size.
Page 113 Audio & Video The Contour Program Guide lets you adjust the audio and video settings to provide the best sound and picture quality for your television. You can do this either by using the Quick Setup wizard, which will walk you through the setup process one step at a time, or by using individual audio and video settings.
Page 114 On the next screen, you will receive instructions for the Video Resolution Settings test. Video Resolution Settings test determines the highest resolution the TV can display and confirms that the TV is, in fact, able to display high definition video. Once you have read the instructions, press SELECT to move to the next screen.
Page 115 This screen confirms that your Quick Setup is complete. You can press the C button on your remote control to close the Quick Setup wizard and return to watching TV. Press SELECT to complete the Quick Setup of your audio and video settings.
Page 116 Set Volume Level If you use your remote control to adjust receiver volume, set Volume Level to Variable. If you control volume on your television through a stereo or surround-sound receiver, then set this control to Fixed. This setting is specific to each receiver (set top box). To do this, begin at the Settings Menu: Use the DOWN arrow to highlight Audio &...
Page 117 Set Digital Output This option lets you adjust the audio output delivered to your television while watching digital television. You have two options: • Pulse Code Modulated (PCM): This is the default format of digital output. • Dolby Digital: If you have a unit that can receive and decode Dolby Digital output, use this option. This setting is specific to each receiver.
Page 118 Set Dynamic Range This setting adjusts the audio spectrum for digital programming. Dynamic Range refers to the difference between the highest audio peaks and the lowest ones. Action movies, for instance, will use the full dynamic range while news programs will not. The Dynamic Range preference lets you control the volume of the high audio peaks. You have three choices: •...
Page 119 For Wide picture resolutions, the available format options are: • Sidebar 4:3 Pic • Stretch 4:3 Pic • Preserve 4:3 Pic – 480p • Preserve 4:3 Pic – 480i For Standard picture resolutions, the available format options are: • Zoom 16:9 Pic •...
Page 120 Timers Timers settings let you turn your receiver (set top box) on and off automatically. This setting is specific to each receiver. Set Sleep Timer The Sleep Timer will turn off the receiver after a pre-determined period of time, in increments from 5 to 75 minutes.
Page 121 After you set Power On, you will also need to set the Power On channel, days and time. To do this, begin at the Power On Timer Menu: Use the UP or DOWN arrow to highlight Power On Channel. Press SELECT. Use the UP or DOWN arrow to select a channel.
Page 122 Press the LEFT arrow to return to the Power Off Timer Menu. After you set Power Off, you will also need to set the Power Off days and time. To do this, begin at the Power Off Timer Menu: Use the UP or DOWN arrow to highlight Power Off Days. Press SELECT. Use the UP or DOWN arrow to highlight the days you want Power Off to shut down your receiver.
Page 123 Receivers Receivers let you manage settings associated with your receivers in the home as well as your Whole Home DVR service. AC Outlet Certain receivers (set top boxes) feature a convenient AC outlet on the rear panel that lets you turn both the TV and receiver off with a single press of the POWER button.
Page 124 DVR Network DVR Network allows you to manage settings related to your Whole Home DVR service. These settings include: changing receiver names, viewing DVR network, and changing network status of DVRs. Change Receiver Name Change Receiver Name allows you to provide a name for your receiver.
Page 125 Change Network Status Change Network Status controls DVR’s availability in the Whole Home Network. Here is what the different statuses mean: A visible status allows the DVR to make all of its recorded programs and scheduled recordings accessible to any other DVR or non-DVR receiver in the network.
Page 126 View DVR Network View DVR Network allows you to view a summary overview of all your receivers in the Whole Home DVR network. The summary includes a name of the receiver, receiver type whether HD receiver or DVR, serial number and whether the DVR is set in visible or invisible status.
Page 127 Turn Pause Live TV On or Off With the latest software upgrade from Cox, you can now pause live TV on your non-DVR receiver. Once a program is paused, you can also perform fast-forward, rewind, instant replay etc. on the program.
Page 128 Power Manager for Energy Efficiency Now, you can feel good about the environment with the Contour Program Guide. The latest Contour Program Guide includes the ability to automatically turn off your receivers after 4 hours of inactivity to conserve energy usage in the home. If...
Page 129 Pay-Per-View lets you purchase a private telecast of movies, live sporting events, sports packages and adult programming that are offered to all Cox customers at a specific time. You can purchase an event up to 14 days before it airs.
Page 130 Purchase Pay-Per-View Programming from the Guide Currently, PPV programming is identified after choosing a program, when you arrive at the Actions Card. Rather than Watch Now, which appears on free television programs, the first action will say Buy Now. To order PPV programs, begin at the Guide: Use the UP and DOWN arrows or PAGE UP and PAGE DOWN buttons to find the PPV channel that interests you.
Page 131 When both conditions are met, you will be able to cancel the purchase using the Cancel Purchase action. If you purchased the program by calling Cox Customer Service, then you will need to call them again to cancel a confirmed PPV purchase. Please note that once the program has begun airing and if its cancellation window has...
Page 132 Other times, you may be required to call your local Cox Customer Care representative. The table below includes the different error messages you may receive. If you are required to call Cox Customer Care, please make a note of the error code as it will help the representative identify the problem faster.
Page 133 Sorry, we are currently experiencing some technical difficulties. Contact Cox Customer 2.1.2.5 — Alert If the problem continues, please contact Cox Customer Service for assistance. Service at (866) 961-1207. Reference 2.1.2.5 when calling. Sorry, we have experienced a problem with your Whole Home DVR network.
Page 134 Reference 3.1.1 when calling. Alternatively, you can press the GUIDE button on your remote control to watch programs on other channels. Sorry, your PIN has been locked. Please contact Cox Contact Cox Customer Service 3.2.1 — PIN locked Customer Service at (866) 961-1207 for assistance.
Page 135 4.1.3 — Purchase Sorry, your purchase functionality has been disabled. Contact Cox Customer functionality Please contact Cox Customer Service at (866) 961-1207 for Service for assistance. disabled assistance. Reference 4.1.3 when calling. Sorry, this program has already begun airing and is not 4.1.32 —...
Page 136 7.0x9000 — Alert make another selection. (OEC) for assistance. Sorry, we cannot process your order at this time. Please try again. If the problem continues, please contact Cox Contact Cox Customer Service 7.1.1003 — Alert Customer Service at (866) 961-1207 for assistance.
Page 137 Reference 7.2.0x9002 when calling. Sorry, we cannot process your order at this time. Please Try again. If the problem try again. If the problem continues, please contact Cox 7.1.1003 — Alert continues, please contact Cox Customer Service at (866) 961-1207 for assistance.
Page 138 This may occur for one of the following reasons: 1. you are not subscribed to Cox Digital Telephone Service, 2. you are subscribed to Cox Digital Telephone Service but are not subscribed to Caller ID, or Contact Cox Customer Service 3.
Page 139 If you do not see program titles and descriptions in the program titles and descriptions intermittent Guide within 30 minutes, please contact Cox Customer are available in the Guide. If problems retrieving Service at (866) 961-1207. Reference 10.1.15 when calling.
Page 140 Reference 10.1.26 when calling. Please disconnect any MoCA 10.1.27.1 – Non-Cox Please disconnect any MoCA devices not provided by Cox devices not provided by Cox MoCA devices were and run the receiver test again. If the problem continues, and run the receiver test again.
Page 141 If the problem continues, actual number of and are powered on. If the please contact Cox Customer Service at (866) 961-1207. authorized receivers problem continues, contact Cox Reference 10.1.27.2 when calling.
Page 142 Message You Should If you have problems with your TV service, please 10.1.7.3 — Possible Contact Cox Customer Service contact Cox Customer Service at (866) 961-1207 for problem detected for assistance. assistance. Reference 10.1.7.3 when calling. 10.1.8 — Problem Please contact Cox Customer Service at (866) 961-1207...
Page 143 Channel Banner 17, 19, 22, 30, 31, 48, 102 Closed Captioning 103 Lock Users. Users Cox Customer Care 36, 91, 129 Main Menu 8, 11, 16, 18, 20, 23, 24, 26, 87 Cox Privacy Policy 82 Manual Recordings 46, 47, 53 Current User.
Page 144 Recently Viewed Programs. On DEMAND Zone Channels 70, 72, 73, 100, 129 Recording Alerts 49 Record Programs 40, 43, 45, 58, 65 Remote Control Keyboard 83, 85, 103 Save Searches 86 Scan a Live Program 41 Scan a Recorded Program 54 Scroll 9, 12, 26, 82, 116 Search 8, 15, 20, 27, 28, 37, 50, 55, 65, 75, 78, 83, 84, 85, 86, 101, 103, 128...

COX Contour User Manual

Chapter 1: Your Contour Program Guide

Chapter 2: Getting Started

Chapter 3: Guide

Chapter 4: On DEMAND

Chapter 5: DVR

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