Page 1 Zero Client with vMatrix Server Manager User Manual Rev6: 12-29-2021 This guide applies to Windows Server 2022 and earlier versions. All screen shots shown were captured from Windows Server 2012 and 2022 installations. The installation, configuration and login screens are based on vMatrix Server Manager 2.7.0 Actual use may vary depending on the specific software used.
Page 2: Table Of Contents
RDS Solution With vMatrix User Manual Table of Contents Important Notices ..........................1 Safety Information ..........................2 Regulatory Compliance ........................2 Chapter 1. Product Overview ......................4 1.1 Brief Introduction ......................... 4 1.2 Package Contents ......................... 4 1.3 Device Connections ......................5 Chapter 2.
Page 3 RDS Solution With vMatrix User Manual 4.1.4 Ping ........................... 34 4.1.5 Boot .......................... 35 4.1.6 Shutdown Button ....................36 4.2 Settings Lock ........................37 4.3 Keyboard Layout Settings ....................38 4.4 Notification Log........................39 4.5 Device Information ......................40 4.6 Firmware Update ........................ 41 4.7 Reset .............................
Page 4 RDS Solution With vMatrix User Manual 5.2.4 More Settings ......................80  Upgrade Settings ....................80  Connect Setting ....................81  Duplicate Management ................... 81 5.3 Setting ........................... 82 5.3.1 User Configuration ....................82 5.3.2 Network Ports Configuration ................87 5.3.3 Storage Settings .....................
Page 5 RDS Solution With vMatrix User Manual 5.12 vMatrix Uninstall ......................128 Chapter 6. Trouble-shootings ......................131...
Page 6: Important Notices
Information contained in this document may have been obtained from internal testing or from a third party. vCloudPoint shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material. The latest version of this User Guide is obtainable at the “Download center”...
Page 7: Safety Information
RDS Solution With vMatrix User Manual Safety Information Refer to the following information to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Guide carefully before use and properly follow the instructions. Make sure that the place of installation is not too hot (above 35°C), too cold (below ...
Page 8 RDS Solution With vMatrix User Manual This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Page 9: Chapter 1. Product Overview
PC per seat solution by powering multiple users with just one PC. vCloudPoint zero client is compact, network access device that contains no moving parts but allows each of its users to share the untapped resources of a single host PC.
Page 10: Device Connections
RDS Solution With vMatrix User Manual 1.3 Device Connections Model: S100 ① 5V DC Power Input ② Power& Reset Button ③ USB2.0 Ports ④ 3.5mm Mic Jack ⑤ 3.5mm Speaker Jack ⑥ RJ45 Ethernet Input ⑦ VGA Display Port Model: V1 ①...
Page 11: Chapter 2. Panning For Deployment
RDS Solution With vMatrix User Manual Chapter 2. Panning for Deployment 2.1 Hardware Configuration 2.1.1 Host Configuration Reference Users No. of Intel E5 Intel E5 Intel E5 i5-7500 i7-7700k i7-8700k 2680 v2 2680 v3 2670*2 1.5G per Task Users running office, browser, messenger, video on VLC Memory player, etc..
Page 12: Networking Configuration
1) You are recommended to use reliable gigabyte networking devices and CAT-6 Ethernet cables for desirable multi-user experience. 2) Although vCloudPoint zero clients have a WIFI option, you are recommended to use standard Ethernet network as unreliable WIFI network may cause disconnection or experience compromised.
Page 13: Software Requirements
2.2 Software Requirements 2.2.1 vMatrix Server Manager per shared host The latest version of vMatrix Server Manager is obtainable at https://www.vcloudpoint.com/support/installation-guide-and-downloads/. 2.2.2 Windows Operating System mounted on each shared host Supported Operation Systems by vMatrix Server Manager: Microsoft Windows XP SP3 32-bit (Professional/ Ultimate) ...
Page 14: Multi-User Application
Wrapper (download and learn more at www.vcloudpoint.com/support/add-ons) or obtain Microsoft RDS CALs. To properly license vCloudPoint zero clients in a Microsoft environment, you are recommended to obtain Microsoft RDS CALs for each vCloudPoint seat. For more information on licensing with Microsoft operating systems see at www.vcloudpoint.com/support/help-center/.
Page 15 RDS Solution With vMatrix User Manual 2) Check if the installation is successful by running “RDPConf.exe” Reminder: update the “rdpwrap.ini” file if the configuration tool shows “[not supported]” in red.
Page 16 RDS Solution With vMatrix User Manual ① Download the latest “rdpwrap.ini” compressed file and extract the files. Download Url: https://codeload.github.com/sebaxakerhtc/rdpwrap.ini/zip/master. ② Presss “Win”+“R” to run “services.msc”, and stop the “Remote Desktop Services”.
Page 17 RDS Solution With vMatrix User Manual Replace the “rdpwrap.ini” file in the path of C:\Program Files\RDP Wrapper with ③ the downloaded one. Start “Remote Desktop Services”. ④...
Page 18: Microsoft Rds Cals
RDS Solution With vMatrix User Manual Run the “RDPconf.exe” file again to check if the multi-user patch is running ⑤ properly.  Microsoft RDS CALs Refer to the following link to install the Microsoft RDS CALs https://www.microsoft.com/en-us/Licensing/product-licensing/client-access-license.aspx Note: Microsoft RDS CALs are only available to Windows Server System installation. If you need to use Microsoft RDS CALs, please install Windows Server System (Server OS) first.
Page 19: Vlc Media Player
DVDs, Audio CDs, VCDs, and various streaming protocols. Beginning from vMatrix 2.0, vCloudPoint introduced a new feature that allows local videos played on the zero client with VLC player to be rendered locally by the client processor instead of the host cpu.
Page 20: Chapter 3. Installation & Connection
RDS Solution With vMatrix User Manual Chapter 3. Installation & Connection 3.1 vMatrix Installation Before installation It is recommended to use the new original operating system to avoid problems such as  installation failure or use error due to file corruption or loss of the old system. Please download the original Windows system image on the official website of Microsoft ...
Page 21 RDS Solution With vMatrix User Manual On initial installation, vMatrix Installer will detect if some required components are installed on the host. Allow installing required components if it prompts. For the Windows XP operating system, you have to manually install the components as shown below: During installation, your will be prompted to install drivers, click “Install”.
Page 22 RDS Solution With vMatrix User Manual Click “Completed” and finish installation. You will be asked to reboot the system. Click “yes”. After reboot, double click the vMatrix icon at the desktop or click the vMatrix icon at the task tray to open vMatrix Server Management console. Run the “Diagnostic Tool”...
Page 23: User Creation
RDS Solution With vMatrix User Manual After vMatrix Server Manager is running properly, install Microsoft RDS CALs RDP wrapper to support multi-user login. 3.2 User Creation Open vMatrix Server Manager console. Go to “User Management” page, click “New User” to create user accounts. Enter “User Name”...
Page 24 RDS Solution With vMatrix User Manual To create multiple users at a time, select “Create multiple users”, and then select the number of users and enter passwords or select to use user name as password for all users.
Page 25: Device Connection
RDS Solution With vMatrix User Manual 3.3 Device Connection Connect the zero client to other peripherals as shown below. Connect the zero client to the power adapter of 5V, 2A. Do not use power adapter of  other specifications to avoid damage to the zero client. Connect the zero client to a monitor with VGA or HDMI port.
Page 26 RDS Solution With vMatrix User Manual Go to “Network” page. If DHCP network service in available in your network, you can just use the default setting to obtain an IP address for this device automatically. Otherwise if you want to allocate an IP address manually, cancel the option and enter an IP address instead.
Page 27 RDS Solution With vMatrix User Manual Go back to the “Login” page, select the host available in your network for connection.
Page 28 RDS Solution With vMatrix User Manual Check for any new firmware to upgrade at the right bottom of the screen. If yes, click to upgrade. Enter your user name and password, then click “Login”. If you use a new created user for initial login to the host, you may need to wait a few seconds to minutes for preparing a desktop.
Page 29: Chapter 4. Using The Zero Client
RDS Solution With vMatrix User Manual Chapter 4. Using the Zero Client 4.1 Menu Settings 4.1.1 Login Host List window shows all available hosts in the network. Host to be shown in the list  are: 1) hosts with vMatrix Server Manager properly installed and running. 2) hosts in the same network segment as the device.
Page 30 RDS Solution With vMatrix User Manual host). Note: Early version firmware of the terminal cannot fill in the port number when adding the  host IP and use 13389 by default. Early version firmware of the terminal cannot find the hidden host even “Manual Add”. ...
Page 31: Display
1024x768 (4:3), maximum: 1920x1080. Wallpaper: to change wallpaper for the device interface.  Device Name: to change device name; default: S100- (last 8 serial numbers). Device  name is shown at the right bottom of device interface and User Management page on...
Page 32: Network
RDS Solution With vMatrix User Manual 4.1.3 Network Ethernet Settings If DHCP network service in available in your network, you can just use the default setting to obtain an IP address for this device automatically. Otherwise, if you want to allocate an IP address manually, cancel the option and enter an IP address instead.
Page 33: Ieee802.1X
RDS Solution With vMatrix User Manual IEEE802.1X IEEE 802.1X is an IEEE Standard for port-based Network Access Control (PNAC). It is part of the IEEE 802.1 group of networking protocols. It provides an authentication mechanism to devices wishing to attach to a LAN or WLAN. (More information：https://en.wikipedia.org/wiki/IEEE_802.1X How to use:...
Page 34 RDS Solution With vMatrix User Manual 3) After the verification is passed, it successfully accesses the LAN and can log in to the host normally to use. Note: 1) There are 3 states of IEEE802.1x: disabled, disconnected, connected.
Page 35: Wifi Settings
RDS Solution With vMatrix User Manual Disabled: IEEE802.1x is disabled.  Disconnected: IEEE802.1x is enabled but failed to be authenticated and access the  local network. (Possible cause: The account password or encryption method is incorrect, please check the log of the authentication server for detailed information) Connected: Successfully authenticated and connected to LAN.
Page 36 RDS Solution With vMatrix User Manual Double click the WIFI network you want to connect, and then enter password.
Page 37 RDS Solution With vMatrix User Manual When the WIFI network you selected is displayed above the line divider, the WIFI connection is established.
Page 38 (SSID) of the WIFI network that you are decide to connect. Although the vCloudPoint zero clients are with an WIFI option, for a reliable user experience, you are recommended to connect them through Ethernet cable, as WIFI network may fluctuates and causes unexpected lags and disconnections during operation.
Page 39: Ping
RDS Solution With vMatrix User Manual 4.1.4 Ping Ping test is to check the network connectivity between the current device and other device, usually the destination host in the network. Simply enter the IP address of the destination device and click the PING button. If you see a green message saying the response time, the network between these two devices connected fine.
Page 40: Boot
RDS Solution With vMatrix User Manual The shorter the response time, the better the connection. If the response time is too high, terminal operation will delay. 4.1.5 Boot To lock the device is to set up a password on device boot so that the user is required ...
Page 41: Shutdown Button
RDS Solution With vMatrix User Manual Note: 1) To unlock the device, just clear the password and apply. 2) If you forget the password, you have to reset the firmware to the factory default one. 3) Auto-Power function is not available with client devices with serial number starting with A1, A2 and A3.
Page 42: Settings Lock
RDS Solution With vMatrix User Manual 4.2 Settings Lock To lock settings is to lock down the settings on the Login, Display, Network and Lock menu in order to prevent other users from changing these settings.  Lock host selection: to disable the host selection and force the user to login to the selected host.
Page 43: Keyboard Layout Settings
RDS Solution With vMatrix User Manual Note: 1) To unlock the device, click the icon in the lower left corner, enter the correct password and apply. 2) If you forget the password, you can: Select and right click the terminal to unlock the device at Device Management of vMatrix Server ...
Page 44: Notification Log
“Reverse X-axis” is to change the display direction from left-to-right to right-to-left. “Reverse Y-axis” is to change the display direction from up-to-down to down-to-up. vCloudPoint zero client supports Multi Touch Screens. 4.4 Notification Log To view notifications sent to this device from vMatrix Server Manager on the host side. The...
Page 45: Device Information
RDS Solution With vMatrix User Manual Note: Notifications will be cleared on each reboot or shutdown of the device. 4.5 Device Information At the right bottom screen of the device interface, you can view the device information including: Device Model: the model of the device; ...
Page 46: Firmware Update
4.6 Firmware Update It is always recommended to use the latest available version of firmware on your vCloudPoint zero client. Each installation of vMatrix Server Manager includes the latest firmware, so no additional downloads are necessary to complete this process. When powered on, the zero client establishes connection with vMatrix Server Manager and checks for update, if there is a new version available.
Page 47 RDS Solution With vMatrix User Manual 2) Select a host and purposely enter incorrect user name and password. Simply click the “UPDATE” button on the pop-up window to update with the new firmware (if there is) included in the vMatrix Server Manager on the host.
Page 48 RDS Solution With vMatrix User Manual...
Page 49: Reset
RDS Solution With vMatrix User Manual Note: Please DO NOT pause update and make sure the connection between host and device  is reliable during firmware update. If the firmware is damaged, please reset and update again. No matter which method is used to update the firmware, you must ensure that the ...
Page 50: Reset Firmware
RDS Solution With vMatrix User Manual Reset Firmware - long press the switch button until you see the resetting window. This is to reset the device firmware to the factory installed one. All configurations will be recovered to the factory defaults. This is often used when device system turns faulty or is damaged by improper firmware upgrade.
Page 51: Use Usb Devices
RDS Solution With vMatrix User Manual right click on the vmatrix icon on the taskbar and click ”Disconnect”.  press the power button of the device.  Logout: to logout the user; the user’s session is ended; files applications are closed. ...
Page 52: More Tools & Settings
RDS Solution With vMatrix User Manual 4.10 More Tools & Settings 4.10.1 vChat Internal Messenger The vChat Internal Messenger allows users to talk with other users in the same host. To run the vChat, right click on the vChat icon at the task bar and then click “Open Chat ...
Page 53: Set Password
Password ...” and then enter passwords on the required fields. 4.10.3 Set Language This is to set language for displaying messages of the vCloudPoint system. Right click on the vMatrx icon at the task bar, click on “Set Language” and then available languages will...
Page 54: Private Drive
RDS Solution With vMatrix User Manual 4.10.4 Private Drive The Private Drives marked with a lock icon are drives created by vMatrix Server Manager on an existing drive for storing terminal users’ personal files. Files inside the Private Drives are visible to their owners and administrators. These files are inaccessible to other terminal users.
Page 55: Chapter 5. Using Vmatrix Server Manager
RDS Solution With vMatrix User Manual Chapter 5. Using vMatrix Server Manager 5.1 User Management 5.1.1 New User Creation To create users, open vMatrix Server Manager, on the initial page, click “New User”. Single user creation (defaulted)  To create a single user each time, you simply enter required user name and password and click “Create”...
Page 56 RDS Solution With vMatrix User Manual Username Pattern: setting the Prefix, Suffix and other rules for the username  Configuration: configure preset option to new users. ...
Page 57: User Status View
RDS Solution With vMatrix User Manual 5.1.2 User Status View On this selection, you can view CPU and Memory consumption for each user and their status including: Offline: the user has not logged into this host since host boot.  Online: the user has logged in and is connecting to this host.
Page 58: User Information View
RDS Solution With vMatrix User Manual 5.1.3 User Information View On this selection, you can view CPU & Memory consumption and status for each user and their device information including: Client Name: name of the device.  Client Model: model of the device. ...
Page 59: User Desktop View
RDS Solution With vMatrix User Manual 5.1.4 User Desktop View On this selection, you can view user’s real time desktops in tiles. 5.1.5 Right Click Menu Right click on a single/group of offline/online user/users modules to open the user management menu. You can drag the mouse, or use shortcut keys like “shift” or “CTRL” + “A”...
Page 60 RDS Solution With vMatrix User Manual On a single online user: View Desktop,Notification, Lock, Disconnect, Logout, Logout  and shutdown, Open the User Private Space, User Action Log, Set Password..., Rename, Properties, Run.
Page 61 RDS Solution With vMatrix User Manual  On a group of offline users: Set Password, Delete, Properties. On a group of online users: Notification, Lock, Disconnect, Logout, Logout and  shutdown, Set Password..., Properties, Run.
Page 62 RDS Solution With vMatrix User Manual View Desktop: Enter detailed information page of the user.  Notification: to send a notification to the selected user in a small pop-up windows.  Lock: to lock the selected user’s desktop; the user’s screen goes to system login page ...
Page 63 RDS Solution With vMatrix User Manual Click "..." to browse the program or file.  Select the program you want to run and click "Open". Click “OK”.
Page 64 RDS Solution With vMatrix User Manual You can see the program running in the selected terminal user sessions. Enter the command line directly to run commands, programs, files, etc.  Notes: Example of system command with parameters ping localhost -t ...
Page 65: Personal Monitoring & Controlling
RDS Solution With vMatrix User Manual For more about command lines, please refer to the Windows command line  instructions. 5.1.6 Personal Monitoring & Controlling Double click or right click on a single user module and then select “View Desktop”, to enter the user’s personal page.
Page 66 RDS Solution With vMatrix User Manual Note: click on this icon to extend the view the user’s desktop in full screen. When entering full screen view, you can move the cursor to the right top corner to exit full screen view. Client Cursor Visible: if this option is checked, the mouse cursor of the client can be ...
Page 67: Personal User Settings
RDS Solution With vMatrix User Manual 5.1.7 Personal User Settings To enter the setting page for a selected user, you can right click on the user module on the initial User Management page, or click on the “Properties” option after entering Personal Monitoring &...
Page 68 RDS Solution With vMatrix User Manual...
Page 69: General Settings
RDS Solution With vMatrix User Manual  General Settings User Name: user name cannot be changed on this page but only by right clicking the  user module on initial User Management page. Full Name: the user’s full name is the top one beside the user icon on initial User ...
Page 70: Configuration Settings
RDS Solution With vMatrix User Manual password. Account is Power User: Power User is given more rights to change system settings  than a common user, but less than an Administrator. Account is disabled: selecting this option will disable the user account. This is often ...
Page 71: Device Management
RDS Solution With vMatrix User Manual Balanced: The preset settings of the program can only be viewed but cannot be  modified. Economic: The preset settings of the program can only be viewed but cannot be  modified. Preset Settings: The configuration newly created by the administrator in "Settings"- ...
Page 72 RDS Solution With vMatrix User Manual “CTRL” + “A” to select multiple modules at a time. On a single device: Detail Information, Notification, Reboot, Power off, Update  Firmware, Connect to Host, Connection Setting, Display Setting, Input Setting, Network Setting, Boot Setting, Setting Lock(Unlock Settings), Allocate Users, Add Host, Save Settings.
Page 73 RDS Solution With vMatrix User Manual Detail Information: to view the detail information of the selected device. To enter  this page, you can either double click the device module or right click to select the option. To change any setting on this page, click “Change”.
Page 74 RDS Solution With vMatrix User Manual Notification: to send a notification to the selected user.  Notification sent from host:...
Page 75 RDS Solution With vMatrix User Manual Notification to the device: Reboot: to reboot the selected devices. ...
Page 76 RDS Solution With vMatrix User Manual Power off：to shut down the selected devices.  Update Firmware: to update the firmware of the selected devices; only works on  devices marked “(old)” in red. Notes: When any host in the same network segment has installed a new version of vMatrix Server software with a new firmware, vMatrix will prompt a new firmware for update.
Page 77 RDS Solution With vMatrix User Manual  Check Wallpaper Configuration and click “SELECT IMAGE”; Select an image, only JPG image is supported; Then click "OK" to apply the configuration (if you lock down the wallpaper, users cannot change wallpaper on the client device.
Page 78 RDS Solution With vMatrix User Manual Input Setting: to change the input settings of the selected devices including keymap and touch screen X & Y axis. Network Setting: The settings in the "Network" page of the terminal login interface.  It can be set when single or multi terminals selected.
Page 79 RDS Solution With vMatrix User Manual Setting Lock: "SETTING LOCK" is to lock some feature of the terminal login interface.  After checking "Lock host selection" and "Lock user credential", users will not be able to modify the login host, login user name and password, please allocate as needed in advance.
Page 80 RDS Solution With vMatrix User Manual Allocate Users: Allocate users created on the vMatrix Server Manager to the selected  terminal. After enabling this function, the terminal automatically selects this machine as the login host. Note: The allocation is randomly. If you need to specify the allocation, please set it separately. ...
Page 81 RDS Solution With vMatrix User Manual Notes: If you do not specify a network port, the default network port for remote desktop  connection is 13389. If you have manually modified the host’s network port in its network settings, you need to include the network port in the host IP address as well, for example, 192.168.1.110:23389.
Page 82 RDS Solution With vMatrix User Manual Check "Auto Restore" and click "OK". If you want to restore the settings in manually, uncheck the “Auto Restore” option, select a terminal and click “RESTORE DUPLICATE”.
Page 83: Sorting
RDS Solution With vMatrix User Manual Notes: The client devices shall be connected to the host when “GENERAL DUPLICATE” and  “RESTORE DUPLICATE”. ”AUTO RESTORE” and “RESTORE DUPLICATE” can only be used after “GENERAL  DUPLICATE”. When a client device is configured with ”AUTO RESTORE” on settings, any changes to ...
Page 84 RDS Solution With vMatrix User Manual Sort by IP: listed in ascending order of terminal IP address.
Page 85: More Settings
RDS Solution With vMatrix User Manual 5.2.4 More Settings Upgrade Settings  When automatic upgrade is enabled, if the terminal of an earlier version does not log in within a specified period (Customized by administrator), the terminal will be automatically upgraded to the latest firmware version.
Page 86: Connect Setting
RDS Solution With vMatrix User Manual Connect Setting  When automatic connection is enabled, if the terminal is not logged in within the specified time (Customized by administrator), it will automatically log in to the corresponding host. Check “Auto Connect”, check “Control only terminals that log on the localhost” if you need, enter a suitable waiting time and then click “ok”, the terminal will be automatically log in to the corresponding host after the specified time.
Page 87: Setting
RDS Solution With vMatrix User Manual static IP for the terminal to generate duplicates and set Auto Restore, and the IP is occupied, the terminal cannot connect to the host. Then even if you modify the IP to connect to the network later, it will automatically restore to the previously generated IP, causing the terminal to not work normally.
Page 88 RDS Solution With vMatrix User Manual View: View the preset configuration. New Copy: Create a new configuration copy based on the preset configuration, and modify the configuration as needed. Edit: View or modify the configuration copy that has been created. Delete: Delete the configuration copy.
Page 89 RDS Solution With vMatrix User Manual Screen Resolution:  Umlimited: The desktop resolution is synchronized with the display resolution of the terminal login interface. Limit to maximum resolution: The desktop resolution is synchronized with the display resolution of the terminal login interface, but it will not be higher than the maximum resolution limited here.
Page 90 RDS Solution With vMatrix User Manual Enable (Recommended): Enable the self-developed Dynamic Desktop Protocol (DDP) to reduce the consumption of terminal screen resources and provide a smoother experience. Different image quality has different requirements for the host's CPU and network, and the default is high.
Page 91 RDS Solution With vMatrix User Manual Enable desktop wallpapers: The user can customize the desktop wallpaper. If it is not enabled, it will be a black wallpaper (the server system needs to install the desktop experience component first). Enable user interface themes: The user can customize the interface theme. Show window contents while dragging: The contents of the window move along with the drag of the window.
Page 92: Network Ports Configuration
RDS Solution With vMatrix User Manual Checked this: After the users log in, the program or file under the path is automatically opened. The users are only allowed to run the currently specified program. After the program or file is closed, the user session is automatically logged out. If you need to run a file automatically, please follow the format: program under a certain path + space + file under a certain path E.g., “C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.exe”...
Page 93: Storage Settings
RDS Solution With vMatrix User Manual Communication port range from vMatrix Server Suite NETWORK SERVICE: vMatrix Server Manager uses TCP 13389-13393 by default, plus one port for each end user. For example, if 10 users log in to vMatrix host, the ports used are 13389-13403. Host visibility: Control whether to display vMatrix host to the host list of the terminal.
Page 94 RDS Solution With vMatrix User Manual Status  Unchecked (Unmanaged): Do not manage the current disk.  Public Drive: files in this drive are accessible to all authorized users.  Private Drive: files in this drive are only visible to the owner and the ...
Page 95  be able to access disks that are set as private disks Private drive settings only work for users running on a vCloudPoint zero client. Private  drives in the File Explorer viewed by a zero client user are those drives with a lock icon Settings saved to the system may take longer time for drives with many files.
Page 96 RDS Solution With vMatrix User Manual User’s view on a private drive:  Private drives is the drive with a lock icon...
Page 97: Ip Virtualization
RDS Solution With vMatrix User Manual 5.3.4 IP Virtualization Introduction: With Shared Computing solution, multiple users have their own desktop sessions on a single host OS. Because these sessions are on the same OS, they all share the IP address of the host for network communication. The sharing of an IP address for multiple sessions sometimes causes problems in an environment.
Page 98 RDS Solution With vMatrix User Manual How to configure: You can allocate a range of list dynamic IP addresses to users or assign a static IP address to each user. ⚫ Dynamic IP addresses a) IP address range: fill in the range of network segment to be allocated in the starting IP address and ending IP address.
Page 99 RDS Solution With vMatrix User Manual address each line. The default subnet mask is 255.255.255.0, which can be modified as required. ⚫ Static IP addresses: in the User Management page, select the user and right-click to set IP virtualization. In the pop-up window, check ” Set IP Virtualization... “, fill in the address and click “OK”...
Page 100 RDS Solution With vMatrix User Manual You can select multiple users to assign static IP addresses at once. Notes: When enabling IP virtualization, please set a static IP address, which do not in the  virtualization IP address pool, for the host. Dynamic IP addresses and Static IP addresses can be used at the same time.
Page 101: Server Group Configuration
RDS Solution With vMatrix User Manual runs out, the virtual IP address will not be effective on the user session and the user session will continue to use the host’s shared IP address. 5.3.5 Server Group Configuration Server group configuration allows the IT admin to set connection polices for hosts within a server group.
Page 102 RDS Solution With vMatrix User Manual Customize a Server Group Name. Enter the IP addresses that ready add to other hosts of the server group. If the port number of "Settings" - "Network Port Configuration" - "Network Service" has modified, please enter the modified port number. If it has not modified, keep the default, and click the "Save"...
Page 103 RDS Solution With vMatrix User Manual At User Management page, select users and set “Connection Priority” for them.
Page 104 RDS Solution With vMatrix User Manual Repeat the above steps on other shared host in the server. Note: The Connection Priority set by the primary and secondary servers for users should be the same. When the primary server is down or disconnected from the network, users will reconnect to the secondary server according to the preset Connection Priority.
Page 105 RDS Solution With vMatrix User Manual Create same user accounts on the shared host. At the Settings page of vMatrix Server Manager, enable the “Load Balancing” option. Customize a Server Group Name.
Page 106 RDS Solution With vMatrix User Manual Enter the IP addresses that ready add to other hosts of the server group. If the port number of "Settings" - "Network Port Configuration" - "Network Service" has modified, please enter the modified port number. If it has not modified, keep the default, and click the "Save"...
Page 107 RDS Solution With vMatrix User Manual Repeat the above steps on other shared host to add them to the same server group. Note: With vMatrix Server Manger version 2.7.0, hosts in the group are assigned to users based on their current memory availability. More available options, such as CPU workload, and number of active users, will be introduced in future released versions.
Page 108: Advanced
RDS Solution With vMatrix User Manual 5.4 Advanced 5.4.1 Monitor Authorization Don’t need confirmation:  Administrators can monitor user desktops without requiring confirmation from the monitored users.
Page 109 RDS Solution With vMatrix User Manual Need confirmation:  You are required to setup a Super Administrator (SA) password when this option is selected. By selecting this option, administrators need to send request to the user or enter SA password in order to get approval to monitor the user desktop. (Note: as local system administrators have the highest privileges, there is no effective way to prevent local system administrators from changing the settings, administrators can simply cancel monitor...
Page 110 RDS Solution With vMatrix User Manual authorization by simply changing the setting to “Don’t need confirmation” or changing the SA password, however, this option allows organization owners to track management logs which is available to view through “Log” -> “Management Log” of this software.
Page 111: Management Token
RDS Solution With vMatrix User Manual 5.4.2 Management Token To control whether need a correct key to run the vMatrix server manager. No password is required to run  Password must be entered  Even users in the administrator role need to have the correct key to run the vMatrix server manager.
Page 112: Notification
RDS Solution With vMatrix User Manual 5.4.3 Notification When notification function is enabled, the administrator will be informed with a bubble prompt if a client device disconnects from the host. This function is often used in unmanned cases to notify the administrator on session disconnections. 1) Check to enable notification.
Page 113: Enhancement Mode
RDS Solution With vMatrix User Manual 5.4.4 Enhancement Mode Enhancement Mode may solve compatibility issues that some programs need to end the system process before upgrading (such as some erp systems) or isolate some serial devices(such as Wacom STU 450 Signature Pad) to improve compatibility. Note: If you do not encounter the above compatibility issues, please turn it off.
Page 114: Permission Control
RDS Solution With vMatrix User Manual 5.4.5 Permission Control Shutdown button (Login Screen): The switch controls whether the shutdown  button appears on the welcome screen when the terminal is logged in anonymously. The terminal can enter the Windows login interface through the guest account.
Page 115 RDS Solution With vMatrix User Manual  Shutdown Button Hidden:  Shutdown Button Visible:...
Page 116 RDS Solution With vMatrix User Manual  Function Menu Visibility: Control whether the right-click function menu of the tray icon in task tray of the terminal user's desktop is visible.  Removable Disk Write Protection: to control the write permission of removable disk.
Page 117: Printer Setting
RDS Solution With vMatrix User Manual 5.4.6 Printer Setting...
Page 118: Diagnostic Setting
RDS Solution With vMatrix User Manual Config default printer automatically: By enabling this setting, when a new printer is connected to the terminal device this new printer will be set as the default printer for the terminal session. Note: Not supported for configuring default scanner device automatically. If you use multiple scanner devices at the same time, you need to manually select which device to work.
Page 119: Login Queue Settings
RDS Solution With vMatrix User Manual 5.4.8 Login Queue Settings Queue Depth: Queue depth is used to specify the maximum number of concurrent logins at the same time. The number can be adjusted according to the server configuration and the speed of login users. Note If the queue depth value is too high, the server may cannot handle excessive user login requests, and cause thread on pause and login timeout.
Page 120: Automation Settings
RDS Solution With vMatrix User Manual 5.4.9 Automation Settings Auto shutdown the terminal after the terminal user logs out: If this function is  enabled, every time the terminal user logs out and returns to the login interface, a ten-second countdown prompt will appear. After the countdown is over, the terminal will be automatically powered off.
Page 121 RDS Solution With vMatrix User Manual Logout disconnected session automatically (effect after restarting the host):  When the specified time is reached, Logout disconnected session automatically from the server. Disconnect automatically when idle (effect after restarting the host): When the ...
Page 122: Tools
RDS Solution With vMatrix User Manual 5.5 Tools 5.5.1 Broadcast Mode Activating this mode will display the entire host screen to the users who are currently connecting to the host. All users will lose control of their desktops when Broadcast Mode is on.
Page 123: Maintenance Mode
RDS Solution With vMatrix User Manual Note: Users who latter connect to the host after Broadcast Mode activation will also lose control of their desktops and be given the host screen at the moment they enter their sessions. Broadcast Mode is not effective on users who have logged in but are disconnected (back to the device Login page).
Page 124: Diagnostic Tools
RDS Solution With vMatrix User Manual 5.5.3 Diagnostic Tools Running Diagnostic Tools will initiate a check on vMatrix Server Manager and prompts you to fix accordingly if any problem is detected. You can also launch the Diagnostic Tools at Programs and Features if vMatrix Server Manager cannot be opened.
Page 125: Add-Ons
Note: this page connects to web page on vCloudPoint website through a web viewer window, thus it requires time when loading contents. If you do not provide internet connection to the host, the page contents will not show.
Page 126: Log
RDS Solution With vMatrix User Manual 5.8 Log 5.8.1 User Action Log You can view all user actions since the installation of vMatrix Server Manager. Clear: clear all User Action Logs. Export: After confirming the start date and end date, the log can be exported as a csv file or a txt file.
Page 127: Management Action Log
RDS Solution With vMatrix User Manual 5.8.2 Management Action Log You can view all management actions since the installation of vMatrix Server Manager. Clear: Clear all Management Log. Export: After confirming the start date and end date, the log can be exported as a csv file or a txt file.
Page 128: Event Log
As a result, please export and send the vMatrix error log to vCloudPoint technical team when you are reporting a problem. (It requires a few seconds to open the Event Viewer. Besides vMatrix Server Manager, Event...
Page 129: About Vmatrix
RDS Solution With vMatrix User Manual 5.9 About vMatrix This page displays the current version of vMatrix Server Manger and contains a change log describing main changes over the past versions. It also describes the ownership of the software.
Page 130: Offline Usage
RDS Solution With vMatrix User Manual 5.10 Offline Usage By factory default, vCloudPoint zero clients and vMatrix Server Manager Software are configured to be used in an internet connected environment (WAN). If your host is provided with internet, no additional configuration is required to be done.
Page 131 RDS Solution With vMatrix User Manual 2) Open vMatrix Server Manager, go to Offline Usage page (this page only appears when the host is not provided with internet connection on system boot). 3) Export the configuration profile, and send it to the dealer.
Page 132: Vmatrix Update
Offline usage configuration on vMatrix Server Manager was introduced in the release of vMatirx Server Manager 2.0.2 version, if you are planning to use the vCloudPoint zero clients in a non- internet or unstable internet environment, please use 2.0.2 or a later version of vMatrix Server Manager, and follow the instructions on “Offline Usage”...
Page 133 RDS Solution With vMatrix User Manual Download the new version by opening the link or visit download center at vCloudPoint website. After downloading, refer to the first installation steps to install : Log out all users. Disable security software to avoid mistaken report on vMatrix Installation files.
Page 134 RDS Solution With vMatrix User Manual 2) Select “vMatrix”, and then click to uninstall. 3) Click “Yes” when it prompts if you want to uninstall.
Page 135 RDS Solution With vMatrix User Manual 4) Check “Remove application database directory” and “Remove log data directory”, then click “Continue”. 5) Click “OK” when uninstall completes.
Page 136 RDS Solution With vMatrix User Manual Chapter 6. Trouble-shootings 1） Terminal users get disconnected every a few minutes. You can analyze the problem according to the prompts when disconnected: Network is busy. It may be that the host is under high load operation, causing network ...
Page 137 RDS Solution With vMatrix User Manual Username or password are not available. Reset user’s password in “User Management”  page of the vMatrix Server Manager software. The user are not create by the vMatrix Server Manager software; try to new create an ...
Page 138 RDS Solution With vMatrix User Manual Refresh the File Explorer page.  The user may not create on vMatrix Server Manager.  Check the permission for Storage Setting on the Vmatrix Server Manager, and re-apply  the settings if they are correct. 7）...

vCloudPoint S100 User Manual

Chapter 1. Product Overview

Chapter 2. Panning for Deployment

Chapter 3. Installation & Connection

Chapter 4. Using the Zero Client

Chapter 5. Using Vmatrix Server Manager

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Summary of Contents for vCloudPoint S100

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