Troubleshooting - Harman Kardon AVR 2650 Owner's Manual

AVR
Symptom
unit does not function when main power switch is turned
on
front-panel message display lights, but there's no sound
or picture
no sound from any speaker; protect message appears
on message display
no sound from center or surround speakers
unit does not respond to remote control commands
Intermittent buzzing in tuner
(AVR 3650/AVR 365 only): Surround-back speaker
settings cannot be accessed, and the test tone does not
play through the surround back speakers
(AVR 3650/AVR 2650 only): the SIrIuS preview
channel (001) is silent
unable to activate remote control programming mode
remote buttons light, but Avr does not respond
unable to establish network connection
Additional information on troubleshooting possible problems with your Avr and installation-related issues may be found in the list of "frequently Asked questions," which is
located in the product Support section of our web site: www.harmankardon.com
Cause
• no Ac power
• Intermittent input connection
• Amplifier is in protection mode due to possible short
circuit
• Incorrect surround mode
• program material is monophonic
• Incorrect speaker configuration
• program material is stereo
• weak batteries in remote
• Avr not selected
• remote sensor is obscured
• local interference
• multi-zone operation has been selected/Assigned Amp
channels have been assigned to Zone 2
• SIrIuS tuner is not connected
• SIrIuS antenna is in an improper location
• SIrIuS signal requires a refresh
• Source Selector button is not held for at least 3
seconds
• remote is in Zone 2 mode
• Avr network programming requires rebooting

Troubleshooting

Solution
• ensure that the power cord is plugged into a live Ac
power outlet
• check if the Ac outlet is switch-controlled
• dolby digital ex
• dolby digital 2/2/.0 or .1, 3/2/.0 or .1
• dolby digital plus via hdmI connection (source device
decodes to dolby digital when a coaxial or optical
connection is used)
• Select a surround mode other than stereo
• mono programs contain no surround information
• check the speaker configuration in the setup menu
• the surround decoder may not create center- or
surround-channel information from nonencoded
programs
• change batteries in remote
• press the Setup/Avr button
• ensure that the Avr's front-panel remote sensor is in
the line of sight of the remote
• move the Avr or antenna away from computers,
fluorescent lights, motors or other electrical appliances
• use the Speaker Setup menu to reassign the Assigned
Amp to the surround back left and right channels
• ensure that SIrIuS tuner is properly connected
• re-locate the SIrIuS antenna according to the
recommendations in the SIrIuS tuner's instruction
manual. for further help, visit
www.siriusradio.com
• visit www.siriusradio.com
• be sure to hold the Source Selector button for at least
3 seconds
• Slide Zone Selector switch to the Zone 1 position.
• cycle the Avr into the Standby mode, and then turn it
on again
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