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AGL Eero 6 Technical Manual
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AGL Eero 6 Technical Manual

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Summary of Contents for AGL Eero 6

  • Page 2 If the thought of setting up yet another new device makes your head hurt, you’ll be please to know the eero 6 device system is quick to set up courtesy of the in-app instructions. Just unplug your old router, connect the eero 6 device (eero device) to the modem and sign into the app.

  • Page 3: Placement Tips

    Placement Tips To get the best performance from the eero devices on a network: Place eero devices where they can talk to each other While it may seem correct to place eero devices in dead zones, it is best to place eero devices halfway between dead zones and other eero devices on the network.

  • Page 4: Things To Avoid

    Things to Avoid The following can degrade performance, as well as cause issues for your network: Heavy metal objects When placing an eero or eero Beacon, it is best to keep them in open spaces. Avoid placing eero devices in closed cabinets. Avoid interference eero devices work best when they are 20-30 feet away from objects that cause interference.
  • Page 5 Typical eero Setup Guide Key Wireless In a standard network with one eero and eero Beacons, most users will have their gateway eero connected to their modem and then their eero Beacons connected wirelessly. Wired/Mixed...
  • Page 6 If you can wire some or all your eero devices, you can take advantage of doing so by connecting your eero devices via Ethernet. As shown, networks can also feature a mix of wired and wireless nodes.
  • Page 7 FAQ’s Below are answers to many frequently asked questions when it comes to using eero. Can I use an eero Beacon as my gateway? eero Beacons cannot be used as a gateway. How Many eero devices can I have on a single network? There is no limit to the number of eero devices.
  • Page 8  Open the eero app  Select the Settings tab > Advanced > Tap ISP Settings > Choose VLAN Tag.  Make change to 100, then tap Save.
  • Page 9 Troubleshooting Gateway Setup Issues Getting Started Before beginning, be sure to check: 1. The eero App is up to date. 2. Your mobile device can communicate with the eero Cloud by ensuring: a. Your mobile device has cellular data turned on with enough cell reception. b.
  • Page 10 3. Swap units (if possible). If the above steps don’t resolve this issue, consider the following: Make sure that the WAN connection cable isn’t frayed, poorly terminated, or has questionable integrity, and that the eero is properly connected to the modem (one Ethernet cable to a designated LAN port).

  • Page 11: Basic Troubleshooting

    Basic Troubleshooting Leaf node offline When an eero leaf node goes offline, you may see one of the following LED states: Solid Red LED – eero is not connected to the Internet. If the leaf eero is wired to the gateway check: 1.
  • Page 12 3. Move the eero closer to other eero in network. 4. Swap the leaf eero with gateway (if possible). 5. Return to manufacturer for assistance if it still doesn’t connect. Solid White – eero connected to the Internet Soft Reset The eero should go solid White for a few seconds, then blinking White, and then solid White again.
  • Page 13 How to hard and soft reset eero You can perform a hard or soft reset by pressing and holding the reset button on the back of an eero for a certain length of time. The eero Beacon reset button can be found on the left side and the same instructions below apply.
  • Page 14 need to only hard reset one eero, we recommend swapping out the gateway for another eero if possible. To hard reset an eero, hold the reset button until its LED flashes Red (15 seconds), then release it. After a successful hard reset, the eero LED light will reach a flashing blue state, indicating that the eero is ready to be set up again.
  • Page 15 Removing an eero device 1.From the Home tab, tap the device you wish to remove. 2.Select Advanced. 3.Tap Remove to remove your eero device. 4.Tap Remove from network at the bottom of the screen.
  • Page 16 5.Confirm removal by tapping Remove.
  • Page 17 Update Existing Wifi Password 1.From the Settings tab, select Wifi password. 2.Tap Edit password to change your password. 3.Enter in your new password, and tap Save.
  • Page 18 Bluetooth errors If you don’t have your phone’s Bluetooth turned on (or are using a device lacking Bluetooth), you will see the following error screen: To resolve: 1. Turn on their device’s Bluetooth, or; 2. Make sure the device’s Bluetooth is not connected to a third device. 3.
  • Page 19 Issues with adding by serial number? If the eero can’t be added via serial number, it means that either you have typed in the wrong serial number, or it is already registered to another network. Failure to find eero errors If an eero can’t be found, you may run into the following error screens.
  • Page 20 Incorrect serial number (Centre) If you decide to add your eero using the serial number, you will receive an error screen if the serial number entered is incorrect. eero already registered errors (Right) If an eero has already been registered, you may run into the following error screen:...
  • Page 21 What should I do for an eero that is already registered? Attempt a hard reset: By performing a hard reset, you will clear all previous configurations. To perform a hard reset, the eero needs to be plugged into power. Hold the reset button for 15 seconds (till the eero LED flashes Red).
  • Page 22 Multiple found eero devices If multiple eero devices are plugged in during setup at the same time, you will see: What should I do if multiple eero devices are found? Find the eero with the green light. Since your phone needs to be within range of your eero when initially setting it up, you will need to be near the eero that is ready to pair.
  • Page 23 Network name errors A user’s network name needs to be between 1-32 characters and not include any emojis. Network password errors A user’s network password needs to be between 8-63 characters and not include any emojis.
  • Page 24 The App Anything an eero user needs to do can be done through the eero App which can be used from iOS (iPhone and iPad) and Android devices. Below are the two general starting points, the Dashboard, and the App Menu. The Dashboard The eero Dashboard is the starting point when opening the app.
  • Page 26 Check the network status At the top of the Dashboard, you can check the status of your network. This message will inform you whether their network is healthy, experiencing an issue with any eero devices, or offline. Network statuses Everything looks good This status means that everything on the network is looking good.
  • Page 27 eero status states...
  • Page 28 Speed Tests At the bottom of the Dashboard, you can view and access their network speed test results. To launch the Internet Details screen, you will need to tap on the speed test section. Once open, you can run speed tests to check your download and upload speeds from the gateway eero.
  • Page 29 In-app troubleshooting From within the eero App, you can do some basic troubleshooting to try and diagnose an issue you may be experiencing. To use these features, you will need to navigate to the Help screen by opening the app menu and tapping on Help . My internet connection drops If you are experiencing connection drops from your devices, you can run this test...