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Table of Contents
Summary of Contents for Venstar SURVEYOR DC500
- Page 1 DATA CONCENTRATOR DC500 INSTALLATION INSTRUCTIONS...
- Page 2 © Copyright 2021 Venstar...
- Page 3 Data Concentrator – DC500 The Data Concentrator is the control center for the Surveyor Energy Management System at the location. The DC500 allows the user to monitor and control the location remotely either through the Surveyor Cloud or a Surveyor Enterprise Server. The graphic user interface on the DC500 allows for local setup and interaction.
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Page 4: Smart Phone
Contents DC500 Antenna updates for page 4 Thermostat Drywall Anchors This Quick Start Screws & Base and Screws Manual Power Supply Installation Manual Drywall anchors update for page 5 Thermostat Thermostat Drywall Anchors This Quick Start Base and Screws Manual Smart Phone Level Pliers... -
Page 5: Power Indicator
Becoming Familiar Antenna with The DC500 Touchscreen Display updates for page 4 Power Indicator Surveyor Bus Ethernet Inputs Input External Antenna Micro SD Power Input Card Slot Input update for page 5 update for page 5 DC500 Installation Instructions... -
Page 6: Installation Instructions
CAUTION SAFETY REMINDER • All Federal, State OSHA guidelines, NEC and local ordinances should be followed in all work to prepare, install, troubleshoot or maintain the Surveyor EMS • Disconnect power to all appropriate devices before installing equipment components Installation Instructions Follow these instructions to ensure the DC500 is correctly installed and connected to other compatible Surveyor devices. - Page 7 Powering the DC500 1. Plug the 24 VAC power supply into the DC500 power input 2. Connect the power supply to a standard 120v receptacle outlet that has constant power or is on a dedicated circuit DC500 Installation Instructions...
- Page 8 Internet Connection – Wired If using a wired connection then make sure the Data Concentrator is placed in proximity to the router and use an Ethernet cable of sufficient length. 1. Connect the Ethernet cable (not included) into the Ethernet port of the DC500 2.
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Page 9: Connecting The Antenna
Internet Connection – Wireless If using a Wi-Fi connection then make sure the Data Concentrator is placed in an area with a strong and reliable Wi-Fi signal. Make sure you have the correct network name and password. Connecting the Antenna Attach the enclosed antenna to support Sub-GHz communication to compatible Surveyor devices. - Page 10 Connecting the Data Concentrator to Other Surveyor Devices Ensure the communication Bus wiring to other Surveyor devices is correctly installed prior to connecting to the DC500. TIP: Attach the three wires from the powered Surveyor device(s) to A – B – GND on the 3-pin terminal block.
- Page 11 Scenarios That Require the Surveyor BUS Adapter When upgrading to a DC500 from a DC400 it will require a BUS Adapter (DC500-ADPT) for each Surveyor BUS port used. BUS Adapter is sold separately. Connection through 3-wire BUS adapter Allow at least 3 inches of additional space for the BUS adapter(s) to secure all connections.
- Page 12 Setting up the Data Concentrator Welcome to Surveyor Press the begin button below to start con guring your device BEGIN updates for page 4 Press begin and follow the prompts on the subsequent screens to: • Enter location information - Include store name and number, current date, time and time zone •...
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Page 13: Troubleshooting
Troubleshooting Use the following troubleshooting guide to diagnose and solve common problems related to the installation and setup of this device. Issue Recommended Actions The DC500 does not • Check the power indicator LED on the DC500 have power • Check the 24 VAC power supply connection at the back of the DC500 •... - Page 14 T h i s r a d i o t r a n s mi t t e r 1 2 5 4 7 A - S U R V E Y O R 1 h a s b e e n a p p r o v e d b y I n n o v a t i o n , S c i e n c e a n d E c o n o mi c D e v e l o p me n t C a n a d a t o o p e r a t e w i t h t h e a n t e n n a t y p e s l i s t e d b e l o w , w i t h t h e ma x i mu m p e r mi s s i b l e g a i n i n d i c a t e d .
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Page 15: Warranty
Warranty One-Year Warranty - This Product is warranted to be free from defects in material and workmanship. If it appears within one year from the date of original installation, whether or not actual use begins on that date, that the product does not meet this warranty, a new or remanufactured part, at the manufacturer’s sole option to replace any defective part, will be provided without charge for the part itself provided the defective part is returned to the distributor through a qualified servicing dealer. - Page 16 Patent Pending 88-XXXX Rev. 1 06/30/21...
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