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Summary of Contents for 2N 1120101B
- Page 1 User Manual ® IP Handset Software Version: 1.4.1 Release Date：2020/11/01 Revision Date: 2022/03/11...
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Page 2: Table Of Contents
Contents Contents ................................I 1 Figures ......................Chyba! Záložka není definována. 2 Table ................................. V 3 Safety Instructions ............................1 4 Overview ................................2 4.1 Overview ............................... 2 4.2 Packing Contents........................... 3 5 Desktop Installation ............................4 5.1 PoE and Use of External Power Adapters ..................... 4 5.2 Wall Mounting Method ......................... - Page 3 9.3 Messages ............................. 19 9.3.1 MWI（Message Waiting Indicator） ..................19 10 Phone Settings .............................. 20 10.1 Basic Settings ............................ 20 10.1.1 Language ..........................20 10.2 Function Keys ........................... 20 11 Web Configurations............................. 22 11.1 Web Page Authentication ........................22 11.2 System >> Information ........................22 11.3 System >>...
- Page 4 11.31 Security >> Firewall........................57 11.32 Device Log >> Device Log ......................58 12 Troubleshooting ............................59 12.1 Get Device System Information ......................59 12.2 Reboot Device ........................... 59 12.3 Reset Device to Factory Default ....................... 59 12.4 Network Packet Capture ........................60 12.5 Get Log Information .........................
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Page 5: Figures
1 Figures Figure 1 - Device Installation ......................5 Figure 2 - Device Connection ......................6 Figure 3 - Keypad Instructions ......................8 Figure 4 - Auto-Answering Web Page ....................12 Figure 5 - Call Waiting Tone Setting Web Page ................14 Figure 6 - Local Conference Setting .................... -
Page 6: Table
2 Tables Table 1 - DSS KEY LED State ......................7 Table 2 - Keypad Instructions......................9 Table 3 - Intercom Configuration ..................... 18 Table 4 - Firmware Upgrade......................23 Table 5 - Service Port ........................30 Table 6 - Qos & VLAN………………………………………………………………….…….….32 Table 7 - Line Configuring Web Page .................... -
Page 7: Safety Instructions
3 Safety Instructions Please read the following safety notices before installing or using this unit. They are crucial for a safe and reliable operation of the device. ⚫ Please use the external power supply that is included in the package. Another power supply may cause damage to the phone and affect the behavior or induce noise. -
Page 8: Overview
4 Overview 4.1 Overview ® IP Handset is a network telephone specifically designed for hotels. Its simple design brings an excellent user experience. The equipment is not only a telephone, but also a masterpiece placed in your living room or office. H2U is the latest generation of the network telephone designed for hotels, which still keeps the excellent performance and specifications of the traditional equipment such as high-definition voice, high-performance echo cancelation, 100M Ethernet, QoS,... -
Page 9: Packing Contents
4.2 Packing Contents IP Phone Handset Handset Cord Quick Guide... -
Page 10: Desktop Installation
5 Desktop Installation 5.1 PoE and Use of External Power Adapters The device supports two power supply modes: power supply from an external power adapter and via an Ethernet (PoE) complied switch. The PoE power supply saves space and cost of additional power outlet provision. With a PoE switch, the device can be powered through a single Ethernet cable, which is also used for data transmission. -
Page 11: Wall Mounting Method
5.2 Wall Mounting Method The device supports the wall mounted installation. Please follow the instructions in the figure below to install the phone： 1) Drill two holes in the wall with a vertical distance of 136.2 or 161.2 mm. 2) Insert two rubber plugs and screws in turn. Note that 5 mm is reserved between the nut and the wall, which is convenient for hanging the phone base. - Page 12 Connect the power adapter, network, PC and phone to the appropriate ports as shown in the figure below. Figure 2 – Device Connection...
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Page 13: Appendix Table
6 Appendix Table 6.1 Appendix I – LED Definition Table 1 - DSS KEY LED State Type LED Light State Default standby Green on Standby Green slow flash Mute Line error (Registration failure)/Network Red slow flash disconnection Call Calling/Pick up the Red on handset Orange slow flash... -
Page 14: Introduction To User
7 Introduction to User 7.1 Keypad Instructions Figure 3 – Keypad Instructions The figure above shows the keypad layout of the phone. Each button provides a function of its own. Refer to the instructions for the keys in the illustration in this subsection to operate the phone. - Page 15 Table 2 – Keypad Instructions Number Keypad Instruction Names Hands-Free ○ Sound playing hands-free channel Speaker Status ○ Indicator Power indication/line status indication Lamp Horn ○ Sound playing handset channel Handset Hook ○ Handset and phone hang-up Function Key User-defined functionality ○...
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Page 16: Using Handset / Hands-Free Speaker
7.2 Using Handset / Hands-Free Speaker ◼ Using Handset For the use of the handset, pick up the handset from the base and press the number and "#" to dial the number. You can switch the phone audio channels by pressing the hands-free button. -
Page 17: Basic Functions
8 Basic Functions 8.1 Making Phone Calls ◼ Default Line The device provides two line services (1 main line and 1 standby line). If both the lines are configured successfully, use line 1 to make or receive calls by default. ◼... -
Page 18: Redial
8.4 Redial ⚫ Redial the last outgoing number When the phone is in the standby mode, press the redial button and the phone will call out the last number dialed. ⚫ Call out any number with the redial key Enter the number, press the redial key and the phone will call out the number on the dial. -
Page 19: Mute
8.6 Mute You can turn on the mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, the mute mode is automatically turned off at the end of a call. You can also turn on mute on any screen (such as the free screen) and mute the ring tone automatically when there is an incoming call. -
Page 20: Conference
⚫ Enable call waiting tone: when you receive a new call on the line, the device will beep. Enable/disable the call waiting function via the web interface. ⚫ WEB interface: Enter [Phone Settings] >> [Features] >> [Basic Settings], enable/disable call waiting and the call waiting tone. Figure 5 - Call Waiting Tone Setting Web Page 8.9 Conference Local Conference... -
Page 21: Network Conference
Figure 6 - Local Conference Setting There are two ways how to create a local conference: 1） The device has two channels for communication. Press the conference button on the call interface. Having selected the conference number, select the other number that already exists. -
Page 22: Hotline
Figure 7 - Network Conference How to join a network conference： ⚫ Enter the multi-party call number of the network conference room and the password, then all enter the conference room. ⚫ The two phones have established common calls. Press the conference button to invite new members to the conference. - Page 23 Figure 8 - Hotline Setup Web Page...
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Page 24: Advance Functions
9 Advanced Functions 9.1 Intercom Once enabled, the Intercom function can automatically receive calls from an intercom. Figure 9 - Web Intercom Configuration Table 3 - Intercom Configuration Parameter Description Enable Intercom When Intercom is enabled, the device will accept the incoming call request with a SIP header of Alert-Info instruction to automatically answer the call after a specific delay. -
Page 25: Mcast
9.2 MCAST This feature allows you to make some kind of broadcast call to the people who are in the multicast group. You can configure a multicast DSS Key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling. -
Page 26: Phone Settings
10 Phone Settings 10.1 Basic Settings Language 10.1.1 You can set the phone language through the web interface. ⚫ Web interface: Log in to the phone web page and set the language in the drop-down box in the right-hand upper corner of the page, as shown in the figure below: Figure 11 - Language Setting Web Page ⚫... - Page 27 ◆ Memory Key ◼ Speed Dial/Intercom/BLF/Presence/Call Park/Call Forward (to someone) ◆ DTMF ◆ Action URL ◆ MCAST Paging Webpage interface: [Function key] >> [Function key]. Moreover, you can also add a user-defined title to the DSS Keys, which is configured as Memory Key / Line / URL / Multicast / Prefix.
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Page 28: Web Configurations
For security reasons, we recommend that you change the default administrator password upon the first login to the web interface by pressing the Modify button in the User Management section. Default access data: User: admin Password: 2n 11.2 System >> Information The user can get device system information on this page including: ◼... -
Page 29: System >> Configurations
11.4 System >> Configurations On this page, the users with administrator privileges can view, export or import the phone configuration, or reset the phone to factory settings. ◼ Clear Configurations Select the module in the configuration file to be cleared. SIP: account configuration AUTOPROVISION: automatic configuration upgrade TR069: TR069 related configuration... - Page 30 Table 4 - Firmware Upgrade Parameter Description Upgrade Server Enable automatic upgrade. If there is a new version, txt and new Enable Auto Upgrade software firmware on the server, the phone will show a prompt upgrade message after the Update Interval. Upgrade Server Address1 Set the available upgrade server address.
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Page 31: System >> Auto Provision
IP Handset supports SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low is as follows: PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP, TFTP, HTTP, HTTPS ® For details refer to 2N IP Handset Auto Provision. Parameters Description Basic Settings CPE Serial Number Display the device SN. - Page 32 Download Fail Check If the download fails, the phone will retry with the configured times. Times Update Contact Interval The phone will update the phonebook with the configured interval. If it is 0, the feature is disabled. Save Auto Provision Save the HTTP/HTTPS/FTP username and password.
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Page 33: System >> Tools
1. Disabled. 2. Update after reboot 3. Update after interval TR069 Enable TR069 Enable TR069 after selection. ACS Server Type There are 2 server type options: common and CTC. ACS Server URL ACS server address ACS User ACS server username (up to 59 characters) ACS Password ACS server password (up to 59 characters) Enable TR069 Warning... -
Page 34: System >> Reboot Phone
11.8 System >> Reboot Phone This page can restart the phone. 11.9 Network >> Basic The phone only supports wired network connections. The phone USES an IP network connection to provide services. Unlike traditional telephony based on circuit technology, IP telephony exchanges packets and data over a network based on the IP address of the telephony. -
Page 35: Network >> Service Port
In the IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. In the DHCP mode, the phone will get the IP address from the DHCP server (router). ⚫ Use DHCP DNS: It is enabled by default. “Enable” means that the phone gets the DNS address from the DHCP server and “disable”... -
Page 36: Network >> Vpn
Table 5 - Service Port Parameter Description Web Server Type Reboot to take effect after settings. Optionally, the web page login is HTTP/HTTPS. Web Logon Timeout The default is 15 minutes, you are logged out of the login page after the timeout and need to relog in. -
Page 37: Network >> Advanced
[Network] >> [VPN]. In VPN Mode, check the “Enable VPN” option and select “L2TP”, then fill in the L2TP server address, Authentication Username and Authentication Password in the L2TP section. Press “Apply” to connect the device to the L2TP server. Once the VPN connection is established, the VPN IP Address should be displayed in the VPN status. -
Page 38: Line >> Sip
Table 6 - QoS & VLAN Parameters Description LLDP Setting Report Enable LLDP. Interval LLDP requests interval time. Learning Apply the learned VLAN ID to the phone configuration. QoS Mode SIP DSCP and audio DSCP configuration VLAN VLAN WAN port VLAN configuration VLAN... - Page 39 provider. Server Name Input the server name. SIP Server 1 Server Address Enter the IP or FQDN address of the SIP server. Server Port Enter the SIP server port, 5060 by default. Transport Protocol Set up the SIP transport line using TCP or UDP or TLS.
- Page 40 call is not answered within the configured timeout; the call will be forwarded to the number specified in the next field. Call Forward Number for No Answer Set the number for call forwarding on no answer. Call Forward Delay for No Answer Set the no answer timeout before the call is forwarded.
- Page 41 device will receive a notification from the server if there is a voice message waiting on the server. Use VPN Set the line to use the VPN restrict route. Use STUN Set the line to use STUN for NAT traversal. Enable Failback Enable switching to the primary server if available.
- Page 42 Send Anonymous Off Code Set the feature code to dial the server. SIP Encryption Enable encryption encrypt transmissions. RTP Encryption Enable encryption encrypt transmissions. Enable Session Timer Set the line to enable call ending by session timer refreshment. The call session will be ended if no new session timer event update has been received after the timeout period.
- Page 43 IP address instead of the address in the via field. Convert URI Convert the non-digit and alphabet characters to %hh hex code. Add a quote to the display name, i.e. “2N” vs 2N. Use Quote in Display Name Enable GRUU Support Globally Routable User-Agent URI (GRUU).
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Page 44: Line >> Sip Hotspot
Flash Info Content-Body Set the SIP info content body. PickUp Number Set the scramble number when Pickup is enabled. JoinCall Number Set JoinCall Number. Intercom Number Set Intercom Number. Unregister On Boot Enable logout function. Enable MAC Header Open the SIP package registration with user agent with MAC. - Page 45 Figure 16 - Registering SIP Account Table 8 - SIP Hotspot Parameters Parameters Description If your phone is set to “SIP hotspot server”, the Device Table connected to your phone will display as Client. Device Table If your phone is set to “SIP hotspot client”, the Device Table you can connect to will display as Server Device.
- Page 46 Figure 17 - SIP Hotspot Server Configuration Configure SIP hotspot client: To configure a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client.
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Page 47: Line >> Dial Plan
11.15 Line >> Dial Plan Figure 19 - Dial Plan Settings Table 9 - Phone Dialing Methods Parameters Description Press # to invoke dialing The user dials the other party's number and then adds # to dial out. Dial Fixed Length The number entered by the user is automatically dialed out when it reaches a fixed length. - Page 48 Add dialing rules: Figure 20 - Custom Setting of Dial-Up Rules Table 10 - Dial-Up Rule Configuration Table Parameters Description Dial rule There are two types of matching: Full Matching and Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer rules.
- Page 49 ◼ add: xxx – xxx will be dialed before any phone number. ◼ del –The characters will be deleted from the phone number. ◼ rep: xxx – xxx will be substituted for the specified characters. Suffix Characters to be added to the phone number end.
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Page 50: Line >> Basic Settings
x -- Matches any single digit that is dialed. [] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas or a list of digits. 11.16 Line >> Basic Settings Set up the register global configuration. - Page 51 Auto Onhook Time Specify the Auto Onhook time; the phone hangs up and returns to idle automatically after the Auto Hand down time in the hands-free mode and plays the dial tone Auto Onhook time in the handset mode. Ring for Headset Enable Ring for Handset by selecting it;...
- Page 52 Allow IP Call If this is enabled, you can dial out with an IP address. P2P IP Prefix Prefix a point-to-point IP call Caller Name Priority Change the caller ID display priority. Emergency Call Number Search path Select the search path. LDAP Search Select LDAP for search.
- Page 53 user presses the phone digits at dialing, the default is Enabled. Play Talking DTMF Tone Play the DTMF tone on the device when the user presses the phone digits during talking, the default is Enabled. DND Settings DND Option Select the option to set DND on the line or on the phone.
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Page 54: Phone Settings >> Media Settings
number 34567, 3**67 will be displayed on the phone. Encryption Number Length Configure the Encryption Number length. Password Dial Prefix Configure the prefix of the called number password. Power LED Standby power LED state: off when off, open is Common always bright red. - Page 55 G726-32, G.726-40, ILBC, Opus Audio Settings Handset Volume Set the Handset volume, the value must be 1~9. Default Ring Type Configure the default ring tones. If no special ringtone is set for the phone number, the default ringtone will be used. Speakerphone Volume Set the hands-free volume to 1-9.
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Page 56: Phone Settings >> Mcast
11.19 Phone Settings >> MCAST Using the multicast function, you can simply and conveniently send an announcement to each member of the multicast and send the multicast RTP stream to the preconfigured multicast address by setting the multicast key on the phone. Listen to and play the RTP stream sent from the multicast address by configuring the listening multicast address on the phone. -
Page 57: Phone Settings >> Action
11.20 Phone Settings >> Action Action URL Action URLs are used for IPPBX systems to submit phone events. 11.21 Phone Settings >> Time/Date The user can configure the phone time settings on this page. Figure 24 - Time/Date Table 157 - Time&Date Settings Parameters Description Network Time Server Settings... -
Page 58: Phone Settings >> Tone
Resync Period Time of re-synchronization with time server 12-Hour Clock Set the time display in the 12-hour mode. Date Format Select the time/date display format. Daylight Saving Time Settings Location Choose your Location; the phone will set the daylight saving time automatically based on the local conditions. -
Page 59: Phonebook >> Call List
Figure 25 - Tone Setting Web Page 11.23 Phonebook >> Call List ◼ Restricted Incoming Calls: It is like a blacklist. Add the number to the blacklist and the user will no longer receive calls from the stored number until the user removes it from the list. The user can add specific numbers/prefixes to the blacklist to block calls with the specified numbers/numbers with the specified prefix. -
Page 60: Call Log
11.25 Call Logs The phone can store up to 600 call records, the user can browse through the complete call record on this page. The call records can be sorted by time, call number, contact name or line and the call log can be screened by a call record type (incoming call, outgoing call, missed call, forward call). -
Page 61: Security >> Web Filter
11.28 Security >> Web Filter The user can set up a configuration management phone that grants only machines with a certain network segment IP access. Figure 26 - Web Filter Settings Figure 27 - Web Filter Table Add and remove IP segments that are accessible. Configure the starting IP address within the start IP, end the IP address within the end IP and click [Add] for effect. -
Page 62: Security >> Trust Certificates
11.29 Security >> Trust Certificates Set whether to open the license certificate and general name validation, select the certificate module. You can upload and delete uploaded certificates. Figure 28 - Certificate Settings 11.30 Security >> Device Certificates Select the device certificate as the default and custom certificate. You can upload and delete uploaded certificates. -
Page 63: Security >> Firewall
11.31 Security >> Firewall Figure 30 - Network Firewall Settings On this page you can enable the input and output firewall, set the firewall input and output rules to prevent some malicious network access and/or restrict internal users’ access to some external network resources, thus enhancing security. -
Page 64: Device Log >> Device Log
The source address can be host address, network Src Address address or all addresses 0.0.0.0. It can also be a network address similar to *.*.*.0, such as 192.168.1.0. The destination address can be either a specific IP Dst Address address or the full address 0.0.0.0. It can also be a network address similar to *.*.*.0, such as 192.168.1.0. -
Page 65: Troubleshooting
12 Troubleshooting When the phone is not in normal use, the user can try the following methods to restore the phone’s normal operation or collect relevant information and send a problem report to the technical support mailbox. 12.1 Get Device System Information Get information by pressing the [Menu] >>... -
Page 66: Network Packet Capture
Figure 31 - Reset 12.4 Network Packet Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, log in to the device web portal, open the [System] >>... -
Page 67: Get Log Information
You can examine the packets with a packet analyzer or send it to the technical support mailbox. 12.5 Get Log Information Log information is helpful when encountering an exceptional problem. In order to get the phone log information, log in to the phone web page, open the [Device log] page and click the [Start] button. - Page 68 1. There are two headphone wire sequences in the market. Please Headphone use the headphone provided by 2N or consult 2N for the wire sequence if you wish to use a third-party headphone. 2. The network bandwidth and delay may be not suitable for audio calls at the moment.
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