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Frontier Fiber Digital Voice User Manual

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Fiber Digital Voice User
Guide
Your guide to manage Voicemail and
settings from your Phone, Mobile App, Internet or TV.

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Paula
July 7, 2025

Have not set up my pin number yet to check my message. Could you send me an online answer, please?

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Summary of Contents for Frontier Fiber Digital Voice

  • Page 1 Fiber Digital Voice User Guide Your guide to manage Voicemail and settings from your Phone, Mobile App, Internet or TV.

  • Page 2: Table Of Contents

    From Your Fiber TV ........................6 From the Web ..............................5 From Your Smartphone or Tablet ......................7 3 | Making Calls from Your Fiber Digital Voice Phone Line Fiber Digital Voice Phone Line ......................8 Making Calls from Your 4 | Managing Your Fiber Digital Voice Features Call Forwarding ..........................
  • Page 3 Notification Options ……………………………………………………………………………………………………... 3 8 Ring Count Change ……………………………………………….……………………………………………………….39 Voicemail Screening ………………………………………………………………………………………………………40 Wake Up Call and Reminder Messages ……………………………………………………………………41 6 | More Fiber Digital Voice Options Frontier Pages Business Search ..................42 Contacts............................43 Time Zones ........................... 43 Back-up Number ........................44 International Call Block ......................

  • Page 4: Welcome To Fiber Digital Voice

    Voicemail messages, and review call logs. the new and exciting features of your Fiber Digital Voice service. Once you set up To get started, read this guide carefully so you’ll be able to get the most out of all your Voicemail, check out your Frontier Digital Voice Web Portal from any Internet connection at www.frontier.com.

  • Page 5: Fiber Digital Voice Features Management

    Internet connection that supports Internet Explorer 11 (or higher), or a recent version of the Chrome, Firefox or Safari browsers. However, you must first register your account and set up a Frontier ID comprising an email address and password. If you Frontier.com...

  • Page 6: From Your Fiber Tv

    1. Login to your account on using your Frontier ID. 3. The Frontier Digital Voice Summary Page will display. From here, you can view 2. Under My Services, click on Frontier Digital Voice. Fiber Digital Voice service. your calls and Voicemails and manage the various settings associated with your...

  • Page 7: From Your Smartphone Or Tablet

    using your Fiber Digital • View the Call Log (Call Back Voice line, Block *Delete) using your Fiber Digital • View Voicemails (Play, Call Back Voice line, Block, and Delete) • Call Forwarding (Turn on/off and change settings) • Simultaneous Ring (Turn on/off and change settings) •...

  • Page 8: Making Calls From Your Fiber Digital Voice Phone Line

    3 | Making Calls from Your Fiber Digital Voice Phone Line The Fiber Digital Voice Unlimited Plan offers unlimited domestic calling. International calls do incur a charge. Phone Web Portal Domestic Calls and Calls to To place a call using the Recent To call someone from 1.
  • Page 9 *Availability and types of services may vary by location. pick up. To place a call from your Web Portal icon: Frontier Digital Voice 1. Access your Web Portal. 2. Click the Place a Call icon. 3. You can: •...
  • Page 10 Settings link. 4. Under Extras, select the link for Frontier International Calling Rates. To Block International calls on your Fiber Digital Voice line(s): Frontier Voice Web 1. Access your Portal. 2. Select the Settings link on the left side of the screen.

  • Page 11: Managing Your Fiber Digital Voice Features

    4 | Managing Your Fiber Digital Voice Features 4.1 Call Forwarding You can forward your calls to any number you wish. When Call Forwarding is turned on, you will not receive calls at your home number until you turn the feature off. This feature will always override any other forwarding option (e.g., Call Forwarding to...
  • Page 12 1. Using your Fiber TV Forwarding. to change settings: • Click OK. set- top box remote, To turn off Call Forwarding or select Fiber Digital Voice to change settings: from the Menu and click Frontier Digital Voice 1. Access your OK to launch.

  • Page 13: Recent Calls Log

    To view your Recent Calls log: To view your Recent Calls log: the Main Menu on your Fiber TV, select Fiber Digital Voice and press OK to 1. Using your set-top box remote, from Voice Web Portal. 2. Click the Recent Calls button to open the log of calls.
  • Page 14 Web Portal 1. Access your Frontier Digital To delete selected calls from your Recent To block a caller from your Call Log: Calls log: Voice Web Portal. 1. From the Recent Calls log screen, select the call you would like to 2.

  • Page 15: Call Return

    4.3 Call Return Call Return allows you to easily call back the last party who called without dialing the number, even if you answered the call. Phone To activate Call Return: 1. Lift the handset and listen for dial tone. 2.

  • Page 16: Caller Id

    5. Click Turn On Call Waiting and then OK. This enables the feature until you disable it. Caller ID is included in Fiber Digital Voice and allows you to: 4.5 Caller ID device and your Fiber TV when enabled. Caller ID will display either the number or •...

  • Page 17: Caller Id On Tv

    Caller ID on TV Alerts will display while you are watching live and recorded shows, looking at the guide and playing games. 1. Using your Fiber TV set-top box remote, press the Menu button. To activate Caller ID on your Fiber TV: 2.
  • Page 18 5. After the call is completed, Caller ID will resume displaying on calls you make. To turn on Outgoing Caller ID Block for all 1. Access your Frontier Digital Voice calls you make: Web Portal. 2. Select Settings from the menu.

  • Page 19: Do Not Disturb

    Frontier Digital Voice 1. Pick up handset. 1. Access your set- top box remote, 2. Dial *78. select Fiber Digital Voice Web Portal from the Menu and click 3. You will hear a 2. Select Settings from the OK to launch.
  • Page 20 Voicemail or play the System Greeting setting. Click on Update. you first start your Fiber Digital Voice service . You may turn on either feature . The Do Not Disturb and Simultaneous Ring features are turned off when •...
  • Page 21 Frontier Digital Voice 1. Access your Dial *77 to activate set- top box remote, Web Portal. To cancel Anonymous select Fiber Digital Voice Call Rejection: from the Menu and click 2. Select Settings from the OK to launch. Dial *87 to disable menu.
  • Page 22 Phone Web Portal • Reject calls from 2. To remove a telephone Selected numbers. number from the list, use the arrow keys to select 5. Enter new numbers to the number you want to block or delete delete, then click OK. existing numbers from 3.

  • Page 23: Locate Me

    Web Portal To set up Locate Me: 1. Access your Frontier Digital Voice Web Portal. 2. Select Settings from the menu. 3. Click Call Settings. icon next to Locate Me.

  • Page 24: Simultaneous Ring

    The first phone answered connects the call. off when you first start your Fiber Digital Voice service . You may turn on Note: The Do Not Disturb and Simultaneous Ring features are turned either feature .

  • Page 25: Speed Dial

    To make a call using the Speed Dial feature: 2. Dial two-digit Speed Dial number (20-49) and then #. 1. Lift the receiver and listen for dial tone. Note: International rates apply for calls made using Speed Dial. For www.Frontier.com international calling rates, please visit...

  • Page 26: Three-Way Calling

    4.12 Three-Way Calling Three-Way Calling allows you to add a third person to your conversation, so you can get family, friends, or coworkers together anytime. Phone To add a third person to your call: 1. Press and release your flash or hang-up button to put the first caller on hold. 2.

  • Page 27: Voicemail

    5 | Voicemail Voicemail is included with your Fiber Digital Voice service and allows callers to messages by phone, online from your Frontier Digital Voice Web Portal or from leave messages when your line is busy or you do not answer. You can retrieve your Fiber TV.

  • Page 28: Individual Voicemail Boxes

    5.2 Individual Voicemail Boxes Up to eight family members can have their own personal mailboxes. The primary account owner can create the mailboxes, and then family members can record their own greetings, choose their own passcodes, and set up mailbox options. Phone Web Portal To create a new Individual Mailbox:...
  • Page 29 • Don’t forget to change your main greeting to give callers the mailbox numbers for your family members. 1. Access your Frontier Digital To delete an Individual Mailbox: To delete an Individual Mailbox: 1. When prompted for a passcode, enter the passcode for the main/ Voice Web Portal.
  • Page 30 Phone Web Portal To retrieve Voicemail from an Individual To retrieve Voicemail from an 1. Access your Frontier Digital Mailbox (if you are in Indiana, press 7 from Individual Mailbox: the Main Menu): 1. When prompted for a passcode, enter Voice Web Portal.

  • Page 31: Retrieving Your Voicemail Messages

    1. Using your set-top box Fiber Digital Voicemail Menu on your Fiber TV remote, from the Main Web Portal. select Fiber Digital Voice system 2. The Summary page will and press OK to launch. indicate a count of the 2. When calling while away...
  • Page 32 Phone Web Portal To permanently save 3. Call Back Voicemail messages: 1. Select the message to a. From the Voicemail open the playback options menu, use the down arrow to box. select Call Back 2. Click Forward. and press OK. 3.

  • Page 33: Changing Your Greeting

    Web Portal, you can change between your personal and busy 2. Press 1 for Personal Greetings. greeting and turn your busy greeting 1. Access your Frontier Digital 3. Follow the prompts to change on/off. Voice Web Portal.

  • Page 34: Changing Your Voicemail Passcode

    2. Press 2 for Greetings. 3. Press 5 for Caller Invitation. 4. To turn the Caller Invitation prompt on/off, press 1. 5.6 Changing Your Voicemail Passcode 1. Access your Frontier Digital Phone Web Portal dial *100 to access the From your home phone Fiber Digital Voicemail Voice Web Portal.

  • Page 35: Other Mailbox Options

    “To listen to your messages, press 1 . To send a message, press 2 . For your personal options, press 3 . ” Quick Prompts “To listen, press 1 . Send a message, press 2 . Personal options press 3 . ” 1. Access your Frontier Digital Phone Web Portal Mailbox Settings.

  • Page 36: Messaging With Other Users On Your Account

    Phone Web Portal Hear the date and time of Each Message. You can still hear envelope information by pressing 6 after listening to a message. 6. Click on Save and OK. Note: Autoplay and sort order can only be done by phone. Messaging with Other Users on Your Account other Fiber Digital Voicemail customers without calling them directly Mailbox to Mailbox, Messaging lets you quickly and easily exchange messages with...

  • Page 37: Notification Options

    Phone Web Portal To turn Message Waiting Indicator To turn Message Waiting Indicator 1. Access your Frontier Digital Voice (MWI) on or off: (MWI) on/off: 1. From the main menu, press 4 for 2. Press 1 for Message Settings.

  • Page 38: Ring Count Change

    Fiber Digital transmission over the Internet. Frontier is not responsible Voice email feature or for messages that are lost or delayed during transmission.
  • Page 39 1. Access your Frontier Digital Voice Web Portal. Web Portal 2. Select Settings from the menu. 3. Click the Voicemail Settings tab. 4. Click on Telephone Settings. 5. Choose the number of rings from the drop-down box (one to 10 rings).
  • Page 40 You have an option for setting up and sending reminders to yourself at home— For Reminder Messages recurring option. Reminder Messages, you can record your own message and choose one-time or Phone To set up a Reminder Message: 1. From the main menu, press 5 for Reminders. •...

  • Page 41: More Fiber Digital Voice Options

    6 | More Fiber Digital Voice Options Fiber Digital Voice allows you to easily search for a business listing using your 6.1 Frontier Pages Business Search Web Portal. Web Portal 1. Access your Frontier Digital Voice Web Portal. To search for a business: 2.

  • Page 42: Contacts

    Fiber Digital Voice provides you with an online Contacts directory to 6.2 Contacts save frequently called contacts. Web Portal 1. Access your Frontier Digital Voice Web Portal. To add a Contact: 2. Select Contacts from the menu. 3. Click Add (or Add Contacts Now if there are no records at all).

  • Page 43: Back-Up Number

    5. Check the box next to the number(s) for which you want to block outgoing international calls and click Save. Click OK to confirm the action. With Fiber Digital Voice, all you need to do to send or receive a fax is make sure 6.6 Fax Capability your fax machine is plugged into any telephone outlet in your home.

  • Page 44: Appendix A-Frequently Asked Questions

    IMPORTANT: Unlike traditional phone service, your Fiber Digital Voice service requires electrical power to function. In the event of a power outage, your Fiber Digital Voice service will not function, unless you have the Battery Back-up Unit (BBU), which will power your basic Fiber Digital Voice services, including 911 dialing, for up to eight hours if a fully charged battery is inserted in the Unit.
  • Page 45 • Special phone numbers such as 211, 311, 411, etc. • International Calling Plans 9. Does Fiber Digital Voice support TTY (Text Telephone Relay) for the deaf and hard-of- Yes, Fiber Digital Voice supports TTY services. hearing? Troubleshooting 1.
  • Page 46 • Do Not Disturb is set to send callers to Voicemail Service at 1-800-921-8101. 3. What if I have no dial tone on my phone connected to Fiber Digital Voice service? Follow these steps: • Verify that your telephone is plugged into the wall jack.
  • Page 47 Appendix B Voicemail Menu Map Review Messages Send Message Work with Listen to Message Greetings Menu Enter phone or Hear Message Greeting Options Menu Group List number, Help then # Repeat Personal Greeting Delete Extended Review Message Absence Reply Mark as Urgent Helpful Hints Sys-Gen Send a Copy...

  • Page 48: Appendix C-Telephone Star Code Reference Chart

    Appendix C Telephone Star Code Reference Chart Telephone Access Code Fiber Digital Voice Feature Enable Disable Anonymous Call Reject Call Forwarding Call Return Call Trace Call Waiting Disable per Call *Do Not Disturb (see note below) Outgoing Caller ID Block per Call To use Speed dial, dial number and # Additional features are available using your online Web Portal.

  • Page 49: Appendix D-Feature Access Summary

    Retrieve Messages Ring Count Send Messages Set Up Main and Individual Mailboxes Sort Order of Messages Other Service Features Time Zone Wake Up Call/Reminder Message Contacts Frontier Pages Business Directory *Uses your mobile service carrier for outgoing calls and text messages.
  • Page 50 Note: When a change is made from the web, TV, or mobile app, it will be reflected everywhere . Exception: If the customer enables Do Not Disturb by phone, he or she cannot make changes from the Web Portal or TV . If the customer enables it from the Web Portal or TV, he or she cannot turn it off by phone.
  • Page 51 HELP ONLINE frontier.com/helpcenter Go to to access the following information: • Account and Billing • Using Your Email • Calling Features • Troubleshooting ©2022 Frontier Communications Corporation. All rights reserved. Frontier Proprietary and Confidential Release 5. 0 March 2022 03745_F_DigVoice_UG _0117...

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