Summary of Contents for ABACUS Polycom IP550
- Page 1 Abacus Hosted PBX Solution Polycom IP550/560 Phone Training Revised: June 15, 2012 www.abacusgroup.com...
- Page 2 Getting to know your Polycom IP 550/560 Shortcut to call logs 3 Line Buttons Menu navigation arrows = select X = backspace, delete Programmable Speed Dial Buttons Soft Keys Mute Button Headset Button Hold Button Speakerphone Feature & Function Button Buttons www.abacusgroup.com...
- Page 3 Buttons versus Soft Keys Throughout this training and in the user guides, we will refer to both Buttons and Soft Keys Buttons: Refers to the physical buttons on the phone. These vary depending on the phone model, but are labeled with the name of the function or feature they perform.
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Page 4: Placing A Call
Placing a Call Preferred Method Enter number, with handset still in cradle, and Pick up handset (you will be in handset mode), Press “Dial” soft key or button (you will be in speakerphone mode) Option 2: Pick up handset and dial the number •... - Page 5 Always dial the full 10 digit number when placing any call for North America including your own state International Calling is optional as a company wide feature. Cost of International phone calls is posted on the Abacus Group website www.abacusgroup.com In order to place International calls your Administrator must request that this feature be enabled.
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Page 6: Answering A Call
Answering a Call Pick up the Handset Press the Speaker button Press the Headset button Press the Line key for the line that is ringing (this will activate the speakerphone) Answer or Reject soft key Answer soft key will answer the ringing line and put your phone in speakerphone mode Reject soft key will stop the call from ringing at your phone and either send it to Voicemail or the next number in your... -
Page 7: Answering Multiple Calls
Answering multiple Calls If you are on line 1 and another call comes in, it will ring on line 2 You will hear a beep and the LED next to line 2 will flash Press the Line 2 button to answer that call. This will automatically put the party on line 1 on hold If you are done with the party on Line 1, you can press the “End Call”... - Page 8 Directories Polycom IP 550/560 Press Directories button Contact Directory Call list Can also access call lists from navigation arrows Bottom = Missed Calls Left = Received Calls Right = Placed Calls Top = phone directory speed dial list. These are contacts you have added to your contact directory www.abacusgroup.com...
- Page 9 Calling from your Directory/Call Lists Press the “Directories” button, then select “Call Lists” then select the list you want to review (Missed Calls, Received Calls, Placed Calls or Clear) Scroll to find the caller you want to call Press the “Dial” Soft Key, which will activate your speaker phone or pickup the handset Note: The arrows on the silver disk act as short cuts to your Call Lists.
- Page 10 Adding a Contact to your Directory Press the Directories button, choose Contact Directory Press the More Soft Key, then the Add Soft Key Enter the Contact’s name and phone number Enter the characters like you would when using text messaging on a cell phone without a QWERTY (full) keyboard, i.e.
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Page 11: Setting Up Your Voicemail
Setting Up Your Voicemail The first time you call into your voicemail, you will be asked to: 1. Change Your Password (this is mandatory before you can continue) • The default Password for all new users is your extension # •... -
Page 12: Checking Voicemail
*and your Mailbox #, the system will ask for your password, or dial *5000 you will be asked for your Mailbox # then your Password From a phone outside your Abacus PBX system, dial your Auto Attendant or pre-assigned phone number (backdoor access) when you hear the Auto Attendant dial the pre-assigned “Check... -
Page 13: Do Not Disturb
Do Not Disturb When the “Do Not Disturb” button is pushed: A Blinking “X” will show in the display to the left of your Extension numbers. All calls when “Do Not Disturb” is activated will go directly to your Voicemail instead of ringing your phone To turn off “Do Not Disturb”: Press the “Do Not Disturb”... -
Page 14: Using Voicemail
Using Voicemail When listening to your Messages during Playback Option 1 = Replay all messages w/Time and Date Stamp Option 2 = Replay current message only w/o Time and Date Stamp Option 4 = Play previous message Option 6 = Play next message Option 7 = Delete current message Option 8 = Forward message to another mailbox on the system •... -
Page 15: Way Conference
3 Way Conference You can Conference 3 people (including yourself) During an active call, press Conference button or the Confrnc soft key Enter number of the person you want to bridge in Note: the first person is on hold during this time When that person answers, press the Conference button or Confrnc soft key to join all parties together If you would like to “split”... -
Page 16: Transferring A Call
Transferring a Call Transfer Blind Answer call Press Transfer Button (or Soft key) Blind soft key Dial extension you want to transfer to Press Send soft key Consultative Answer call Press Transfer Button (or Soft key) Dial the extension you want to transfer to Announce caller (the caller is on hold during this time) Press Transfer again to complete the transfer... - Page 17 Call Forwarding – From the Phone 3 Types of Call Forwarding While the phone is in an idle state Press the Forward “Soft” key Choices are Forward: • Always (Enter Phone #) • No Answer (After “X” rings) • Busy (Enter Phone #) www.abacusgroup.com...
- Page 18 Redial & Hold Buttons Press “Redial” Button Redials the last number dialed (if your phone has one) Press “Hold” Button Press to put call on Hold To Rejoin the call, press Hold again or the flashing line key (if your phone has one) www.abacusgroup.com...
- Page 19 2 Way Intercom Allowed users can initiate All users can respond Press *1, dial extension #, then press send or dial The user on the receiving end will hear a short ring, then their speakerphone /microphone will be activated and they can speak with you hands free This is a one to one intercom Note: These features are only available in certain feature...
- Page 20 Transfer + *70 + Send or Dial and wait for the system to give a “Parking Spot Number”, remember it and then hang-up Un-Park a Call: *71 (From any phone on the Abacus PBX) Dial *71 + the “Parking Spot Number” + Send or Dial to pick- up the call parked in the assigned “Parking Spot”...
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Page 21: Call Pickup
Call Pick-Up Directed Call Pick-Up: *8 Lets a user retrieve a call that is ringing at another extension by dialing *8, followed by the extension number Note: These features are only available in certain feature packages with the Polycom phone and need to be enabled in your profile (if available), by your administrator. - Page 22 Polycom Resource Center Polycom SoundPoint IP 550/560 Phone Polycom SoundPoint IP 550/560 Phone Basic Tutorial Link: http://www.polycom.com/global/flash/products/tutorials/soundpointip550.html www.abacusgroup.com...