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EA211001/EC211001/EC211004 User Guide
Getting started
The topics in this section will introduce you to your phone, help you get set up with service, provide an overview of the
phone screen, and get you started with basic phone operations.
Introduction
The following topics describe the basics of using this guide and your new phone.
About the user guide
Thank you for purchasing your new Smartphone. The following topics explain how best to use this guide to get the
most out of your phone.
Before using your phone
Read the Safety Information Guide that came with your device thoroughly for proper usage. Accessible services may be
limited by subscription contract conditions.
Descriptions in the user guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted,
instructions begin from the phone's Home screen, which is displayed by pressing the Home button. Some operation
descriptions may be simplified.
Screenshots and key labels
Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels are simplified for
description purposes and differ from your phone's display.
Other notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or microSDHC™
card is referred to as an "SD card" or a "memory card."
Set up your phone
The following topics give you all the information you need to set up your phone and wireless service for the first time.
Parts and functions
These topics illustrate your phone's primary parts and key functions.
Note: Your phone's screens and app layouts are subject to change. This user guide uses sample images only.
Part
Eject SIM tray
Fingerprint sensor
Description
Insert the SIM Card Tray Pin into the card tray slot
and remove the SIM card tray.
Unlock your phone with a touch of your finger.
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Table of Contents
Related Manuals for Cricket EA211001
Summary of Contents for Cricket EA211001
- Page 1 EA211001/EC211001/EC211004 User Guide Getting started The topics in this section will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations. Introduction The following topics describe the basics of using this guide and your new phone.
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Page 2: Battery Use
Part Description Brighten photos taken indoors or at night. Flash Use as a flashlight to see in dark areas. Take pictures and record videos while facing the Front camera screen. Plug in a headset (sold separately) to listen to music or for convenient, hands-free Headset port conversations. -
Page 3: Charge The Battery
Charge the battery Follow these instructions to charge your phone’s battery using either the included AC adapter or via USB connection on your computer. Charge using the AC adapter Connect one end of the data cable to the USB port located on the bottom of your phone. Connect the other end to the power adapter. -
Page 4: Turn Your Phone On And Off
Select Format or Format as internal, then tap FORMAT SD CARD to confirm. All data on the SD card will be erased, and the card will be formatted for use on your phone. Turn your phone on and off The instructions below explain how to turn your phone on and off. Turn your phone on Press and hold the Power key until the device turns on. -
Page 5: Complete The Setup Screens
Pinch and spread Use your thumb and forefinger in a pinching motion on your screen to zoom out or spread them to zoom in when viewing a picture or a web page. (Move fingers inward to zoom out and outward to zoom in.) Complete the setup screens Once your service has been activated, you will need to run Setup. -
Page 6: Portrait And Landscape Screen Orientation
From the Home screen, swipe up to access Apps and tap Settings. From any screen, swipe the Status bar down twice and tap Settings. For more information, see “Basic settings” on page <OV>. Portrait and landscape screen orientation The default orientation for your phone’s screen is portrait (vertical), but many apps will change to landscape orientation (horizontal or widescreen) when the phone is rotated sideways. - Page 7 If you don’t want to grant access for an app, choose DENY. If you choose DENY in a trusted app, you may not be able to use the app or access all the functions. To modify permission settings, follow the steps below: From the Home screen, swipe up to access Apps and tap Settings.
- Page 8 Function/Service Perform basic and advanced mathematical Calculator calculations. Create and manage events, meetings, and Calendar appointments, organize your time, and schedule reminders for important events. Camera Take and share pictures and videos. Surf the Internet with Google’s easy-to-use Chrome web browser. Set alarms, view time zones around the world, Clock use a stopwatch, set a timer, and use your...
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Page 9: Phone Number
Function/Service Download new Android apps, books, movies, Play Store and music to your phone. Adjust options, personalize your phone, view Settings device information, and more. Watch videos or upload your own with the YouTube world’s largest video-sharing site. Stream and browse playlists, albums, and YT Music artists from YouTube Music. -
Page 10: Google Keyboard
Touch screen keyboards Your phone offers Google touch screen keyboards for entering text. The keyboard appears automatically on-screen when you tap a text entry field, and can be used in either portrait or landscape mode. You can also use Google Voice Typing to enter text using your voice (see “Google Voice Typing”... -
Page 11: Lock And Unlock Your Screen
To sync your account information, tap your account > Account sync and select the apps you would like to sync with your phone. Then tap Menu> Sync now. Important: Cricket policies often do not apply to third-party applications. Third-party applications may access your personal information or require disclosure of your customer information to the third-party application provider. To find out how a third-party application will collect, access, use, or disclose your personal information, check the application provider’s policies, which can usually be found on their website. -
Page 12: Home Screen Basics
If you have set up a screen lock, you will be prompted to unlock your phone. See “Screen lock” on page <OV> for details. The following topics describe how to use and customize your phone’s home screen, understand the Status bar, and use the Notification panel. -
Page 13: Status Bar And Notification Panel
Status bar and Notification panel Quickly view your phone’s status and notifications at the top of the screen. Status bar The Status bar at the top of the Home screen provides phone and service status information on the right side and notification alerts on the left. -
Page 14: Notification Panel
Icon Status Wi-Fi enabled ® Wi-Fi Calling enabled ® Main notification icons (Left side) Icon Notification Alarm Download Event Keyboard active Missed call New Gmail New text or MMS message New voicemail Software update available USB connection Update successful Warning Wi-Fi Calling ®... -
Page 15: Customize The Home Screen
Close the Notification panel Swipe up to close the Notification panel, or tap the Back button. Notification panel layout The Notification panel gives you access to both notifications and the Quick Settings menu. To access the Quick Settings menu: Swipe the Status bar down to display the Notification panel. Swipe the Status bar down again to access the full Quick Settings menu. -
Page 16: Making Connections
Type a name for the folder, and then tap . To add more app shortcuts to the folder, touch and hold an app icon and drag it on top of the new folder. Change folder names Once you have added folders, you can change the name easily from the folder display. Tap the folder to open it. -
Page 17: On-Screen Options
Receive a call The Incoming Call screen is displayed when a call is received, along with the caller’s numbers and other information you’ve entered for that contact. When you receive a phone call from someone who is not stored in Contacts, only the default caller ID icon and phone number appear on the Incoming Call screen. - Page 18 Hold Tap to hold the current call. Add call Tap to initiate a 3-way conference call. End call End the current call. Merge Join two currently active calls (conference). Swap Swap the calls. Route the phone’s audio through a connected Bluetooth headset.
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Page 19: Call Settings
Call settings Configure your voicemail options and a number of other settings for your calls. Call settings options From the Home screen, tap Phone. Tap Menu > Settings. Configure your phone settings. Call settings options Setting Description Wi-Fi Calling Turn Wi-Fi Calling on or off. Display options Choose how to sort and display your contacts. -
Page 20: View Contacts
Tap to add a contact. If you have multiple accounts on your phone, select where you want to save the contact. Select Device to save your contact on your phone only; they will not be synced with your Google account. Select an account such as Google to save the contact to that account. -
Page 21: Edit A Contact
Item Description Index Browse contacts alphabetically. View your contacts by labels or accounts, and Menu adjust settings. Search Search contacts. Edit a contact Add or edit a contact’s information, assign a photo, customize with a unique ringtone, and more. From the Home screen, swipe up and tap Contacts. Tap a contact to view their details Tap Edit. -
Page 22: Text And Multimedia Messages
Messaging: Send the vCard in a text message. You can send the information in an existing conversation thread, or create a message for a new conversation thread. See “Send a multimedia message (MMS)” on page <OV> for more information about sending messages. Gmail: Send the vCard as a Gmail attachment. - Page 23 Text and MMS options From the Home screen, tap Messaging. Tap Menu> Settings. You can set the following: Outgoing message sounds: Enable or disable sounds when sending messages. Notifications: Enable or disable notification icons when messages are received. Under the Notifications category you can set the following: Alerting: Enable or disable sound or vibration alerts on your device by toggling between Alerting or Silent.
- Page 24 Save as a draft (Send later): While composing your message, tap Menu> Save draft, or press the Back button to save as a draft. Delete mail being composed: While composing your message, tap Menu> Discard. Note: View your drafts and sent mail from the inbox by tapping > Drafts or > Sent. Open an email message from a notification When a new email is received, you will see in the Status bar.
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Page 25: Transfer Files Between Your Phone And A Computer
Facebook Post updates, see what your friends are up to, upload pictures and check-ins, and more with Facebook Sign in to your Facebook account or create a new account From the Home screen, swipe up to access Apps and tap Facebook. Enter your mobile number or email and password and tap Log In, or tap Create New Account to join Facebook. - Page 26 Insert the end of the cable to the charger/accessory jack at the bottom of the phone. Insert the USB end of the cable into an available USB port on your computer. You may need to remove the USB cable from the AC adapter to access it. Drag the Status bar down to display the Notification panel.
- Page 27 Enable Bluetooth To enable Bluetooth From the Home screen, swipe up to access Apps and tap Settings. Tap Connected devices> Connection preferences > Bluetooth. Slide the Bluetooth switch to the On position. You can also access Bluetooth from Quick Settings panel. Slide the Status bar down twice. To disable Bluetooth, slide the Bluetooth switch to the Off position.
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Page 28: Apps And Entertainment
Send information via Bluetooth You can use Bluetooth to transfer files between your phone and another Bluetooth-enabled device, such as a phone or computer. Send photos, videos, calendar events, contacts, and more. “Share pictures and videos” on page <OV>, and “Share a contact”... -
Page 29: Take Photos And Record Videos
Icon Function/Service Capture Capture a photo. Switch Switch between the front and back cameras. Zoom Choose from 1x up to 8x digital zoom. Note: Camera options vary based on mode, camera in use, etc. Take photos and record videos The following topics explain how to take photos and record videos with your phone’s camera. Camera cautions If the lens is dirty: Fingerprints and smudges on the camera lens may result in blurry photos or videos. -
Page 30: Edit Photos
Tip: You can also access the camera in one of the methods described under “Take a photo” on page <OV>. Tap Settings . Screen settings: Grid: Enable or disable the grid setting. Camera sounds: Enable or disable the shutter release and countdown sounds. Mirror effect: Enable or disable saving photos taken with the front camera exactly as they appear in the preview. -
Page 31: Share Pictures And Videos
The cropped photo is saved in the album as a copy. The original photo will remain unedited. Share pictures and videos The Photos app allows you to send photos and videos using email or MMS messages. You can share photos and videos on your social networks,or send them to another phone or your computer via Bluetooth. - Page 32 View calendar events From the Home screen, swipe up to access Apps and tap Calendar. Tap a date and an event to view the details. Edit an event From the Home screen, swipe up to access Apps and tap Calendar. Tap a date and an event to view the details.
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Page 33: Google Search
Select map types for different views: Tap Menu and select a map view such as traffic, satellite, etc. Find a route to your destination: Tap Go, enter your desired start location and destination, tap a method of transportation (car, public transit, or on foot), then tap NAVIGATE IN APP for step-by-step directions to your destination via the Navigation for the Google Maps app. - Page 34 Clock The Clock app allows you to set alarms, view different world times, use a stopwatch, set a timer, and use your phone as a desk clock. Set the date and time manually Your phone uses the wireless network to automatically receive the current date and time. You can also set the date and time manually.
- Page 35 Delete Delete the current alarm. Turn an alarm off To turn an alarm off, drag the Alarm Clock to Dismiss. To snooze the alarm for 10 minutes, drag the Alarm Clock to Snooze . Delete an alarm From the Home screen, swipe up to access Apps and tap Clock. Tap the alarm you want to delete from the alarm list.
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Page 36: Entertainment And Activities
Tap Reset to reset the stopwatch to zero. Tap Share to share the stopwatch time. Entertainment and activities The following topics provide an overview of your phone’s entertainment apps. YouTube View videos uploaded to YouTube and upload your own videos. View YouTube videos Note: You can use the YouTube app to view videos on YouTube even if you aren’t signed in to a YouTube account. -
Page 37: Network & Internet
Category Description View your recently opened apps, manage the Apps & notifications settings on notifications, permissions, etc. Battery Monitor your phone’s battery usage. Display Set wallpaper, brightness, font size, etc. Sound Set ringtone, operation tones, etc. Manage internal storage on your phone and Storage provide menu choices for an optional SD card (not included). - Page 38 Wi-Fi Connect your device to a Wi-Fi network From the Home screen, swipe up to access Apps and tap Settings. Tap Network & internet. Slide the Wi-Fi switch to the On position to turn it on. Your phone will automatically search for available networks and you will be able to see the names and security settings of in-range Wi-Fi networks.
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Page 39: Mobile Network
Wi-Fi Calling From the Home screen, swipe up to access Apps and tap Settings. Tap Network & internet> Wi-Fi Calling. Wi-Fi Calling: Slide the switch to the On position to enable Wi-Fi Calling. Note: To use Wi-Fi Calling, you will need to set up an Emergency Address. When the Emergency Address is successfully set, you will see the Wi-Fi Calling icon in the Status bar. -
Page 40: Hotspot & Tethering
Hotspot & tethering Share your phone’s internet connection with other devices. Note: Using your phone as a mobile hotspot increases battery consumption and data usage. Use your phone as a Mobile hotspot From the Home screen, swipe up to access Apps and tap Settings. Tap Network &... -
Page 41: Connected Devices
Connect to a VPN From the Home screen, swipe up to access Apps and tap Settings. Tap Network & internet> Advanced > VPN. Tap a VPN, enter your login information, and tap CONNECT. To disconnect, tap the VPN, and tap DISCONNECT. Private DNS From the Home screen, swipe up to access Apps and tap Settings. -
Page 42: Connection Preferences
Connection preferences Manage various connection preferences. Bluetooth Wirelessly hear calls, connect speakers, transfer data, and more. Activate Bluetooth From the Home screen, swipe up to access Apps and tap Settings. Tap Connected devices> Connection preferences > Bluetooth. Slide the Bluetooth switch to the On position to turn it on. Pair a Bluetooth device From the Home screen, swipe up to access Apps and tap Settings. -
Page 43: Apps & Notifications
Tap Files received via Bluetooth. Tap an item to open it. Printing Connect your device to a printer on the same Wi-Fi network. Add printer From the Home screen, swipe up to access Apps and tap Settings . Tap Connected devices> Connection preferences > Printing. Tap Default Print Service. -
Page 44: Default Apps
Allow notification snoozing: Slide the switch to the On position to allow temporarily snoozing certain notifications. Suggested actions and replies: Slide the switch to the On position to automatically show suggested actions and replies. Default notification sound: Tap to select a default notification sound. You can also customize your own ringtone by tapping Add notification. -
Page 45: Battery Manager
Tap Battery> Battery Saver. Tap to turn the Battery Saver on, or tap to turn the Battery Saver off. The Battery Saver will automatically turn off when the phone is plugged in and turn on when the phone is unplugged. Set a schedule: Tap Based on percentage and drag the slider to the percentage you need. -
Page 46: Auto-Rotate Screen
Screen timeout Tap to set screen timeout. Your screen will automatically go to sleep after the set amount of time. Auto-rotate screen Slide the switch to the On position to enable screen rotation. Font size Drag the slider to adjust the font size. Display size Drag the slider to adjust the display size. -
Page 47: Default Notification Sound
Default notification sound Select the default notification sound. You can customize your own notification sound by tapping Add notification. Default alarm sound Select the default alarm sound. You can customize your own alarm sound by tapping Add alarm. Other sounds and vibrations Dial pad tones: Enable or disable dial pad tones. - Page 48 Google location history Tap to view your location history. Activity controls Choose the activities and information you allow Google to save. Tap to control advertising ID and personalization. Usage & diagnostics Share data to help improve Android. From the Home screen, swipe up to access Apps and tap Settings. Tap Privacy>...
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Page 49: Security Update
Security The Security settings will help you to secure your device, protect your data, and keep your privacy. From the Home screen, swipe up to access Apps and tap Settings. Tap Security. Google Play Protect Google will regularly check your device and prevent/warn you of potential harm. Only apps from Play Store will be checked. -
Page 50: Device Admin Apps
PIN: Tap to set a PIN code as the screen unlock method. Password: Tap to set a password as the screen unlock method. Important: To protect your phone and data from unauthorized access, it is recommended that you use the highest security level available (Password protection). -
Page 51: Add Account
Clear credentials: Tap to remove all certificates. Trust agents From the Home screen, swipe up to access Apps and tap Settings. Tap Security> Trust agents. View your trusted agents. Slide the switch to the On or Off position to turn them on or off. App pinning From the Home screen, swipe up to access Apps and tap Settings. -
Page 52: Text-To-Speech Output
Tap RTT call button and select Always Visible to always have access to the RTT call button, and to turn the transcript of history on and off. Text-to-speech output From the Home screen, swipe up to access Apps and tap Settings. Tap Accessibility>... - Page 53 Volume key shortcut From the Home screen, swipe up to access Apps and tap Settings. Tap Accessibility> Volume key shortcut. Slide the switch to the On position to enable the Volume key shortcut. When the shortcut function is turned on, you can press both Volume keys for 3 seconds to access accessibility services. Tap Shortcut service to select the accessibility service to be activated with the Volume key shortcut function.
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Page 54: Languages & Input
Languages & input Set the language for the phone’s menus and keyboards, select and configure keyboard settings, configure speech input settings, and more. Languages From the Home screen, swipe up to access Apps and tap Settings. Tap System> Language & input > Languages. View your languages. -
Page 55: Reset Options
Set time: Tap to set time manually. This option is available only when the Use network/GPS-provided time function is disabled. Automatic time zone: Slide the switch to the On position to automatically set the time zone. Select time zone: Manually select your time zone. This option is available only when the Automatic time zone function is disabled. -
Page 56: Getting Help
Regulatory labels: View your device’s regulatory labels, including FCC ID, IMIE, SKU, and MFD DATE. SIM status: View your SIM status information, such as the Network, Phone number on SIM, Mobile network state, etc. Model & hardware: View your device model and hardware information. FCCID: for your device IMEI: View your IMEI. -
Page 57: Phone Specifications
Tip: You can enable the Battery Manager to help identify which apps are draining the battery. From the Home screen, swipe up to access Apps and tap Settings> Battery> Battery Manager and slide the switch to the On position. Problem: An app will not download or install. Solution 1: Make sure the device has room for the app. -
Page 58: Copyright Information
Battery specifications Item Description Voltage 3.87 V Type Lithium-ion Polymer (Non-removable) Capacity Typical capacity: 4750 mAh Dimensions (W x H x D) 6.26” x 3.99” x 0.35” Licenses microSD Logo is a trademark of SD-3C LLC. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by its affiliates is under license. -
Page 59: Safety And Use
Safety and use The topics in this section will introduce how to use your mobile device safely. -
Page 60: Please Read Before Proceeding
Please read before proceeding THE DEVICE IS NOT FULLY CHARGED WHEN YOU TAKE IT OUT OF THE BOX. DO NOT ATTEMPT TO REMOVE THE BATTERY PACK. Important health information and safety precautions When using this product, the safety precautions below must be taken to avoid possible legal liabilities and damages. -
Page 61: Safety Precautions For Power Supply Unit
Safety precautions for power supply unit Use the correct external power source A product should be operated only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your authorized service provider or local power company. - Page 62 Take extra precautions • Do not disassemble or open, crush, bend or deform, puncture or shred. • Do not short circuit a battery or allow metallic conductive objects to contact battery terminals. • Only use the USB cable provided with the phone or that bear the USB-IF logo or have completed the USB-IF compliance program.
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Page 63: Safety Precautions For Direct Sunlight
• Avoid dropping the phone. If the phone is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection. • Improper battery use may result in a fire, explosion or other hazard. If the battery leaks: •... -
Page 64: Safety In Aircraft
Safety in aircraft Due to possible interference caused by this product to an aircraft’s navigation system and its communications network, using this device’s phone function on board an airplane is against the law in most countries. If you want to use this device when on board an aircraft, remember to turn off the RF on your phone by switching to Airplane Mode. -
Page 65: Road Safety
Road safety Full attention must be given to driving at all times in order to reduce the risk of an accident. Using a phone while driving (even with a hands-free kit) causes distraction and can lead to an accident. You must comply with local laws and regulations restricting the use of wireless devices while driving. -
Page 66: Non-Ionizing Radiation
Non-ionizing radiation Your device has an internal antenna. This product should be operated in its normal-use position to ensure the radioactive performance and safety of the interference. As with other mobile radio transmitting equipment, users are advised that for satisfactory operation of the equipment and for the safety of personnel, it is recommended that no part of the human body be allowed to come too close to the antenna during operation of the equipment. -
Page 67: Faulty And Damaged Products
Faulty and damaged products • Do not attempt to disassemble the phone or its accessories. • Only qualified personnel must service or repair the phone or its accessories. General precautions You alone are responsible for how you use your phone and any consequences of its use. -
Page 68: Damage Requiring Service
Protect your phone • Always treat your phone and its accessories with care and keep them in a clean and dust-free place. • Do not expose your phone or its accessories to open flames or lit tobacco products. • Do not expose your phone or its accessories to liquid, moisture or high humidity. - Page 69 • The product does not operate normally when you follow the operating instructions. Avoid hot areas The product should be placed away from heat sources such as radiators, heat registers, stoves, or any device producing heat. Avoid wet areas Never use the product in a wet location. Avoid using your device after a dramatic change in temperature When you move your device between environments with very different temperature and/or humidity ranges, condensation may form on or within...
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Page 70: Mounting Accessories
Airbags Do not place a phone in the area over an airbag or in the airbag deployment area. Store the phone safely before driving your vehicle. Mounting accessories Do not use the product on an unstable table, cart, stand, tripod or bracket. Any mounting of the product should follow the manufacturer’s instructions and should use a mounting accessory recommended by the manufacturer. -
Page 71: Repetitive Motion Injuries
Repetitive motion injuries To minimize the risk of RSI, when texting or playing games with your phone: • Do not grip the phone too tightly. • Press the buttons lightly. • Make use of the special features in the handset which minimize the number of buttons which have to be pressed, such as message templates and predictive text. -
Page 72: Regulatory Agency Identifications
Regulatory agency identifications FCC Regulations This mobile phone complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. -
Page 73: Rf Exposure Information (Sar)
RF Exposure Information (SAR) This mobile phone meets the government’s requirements for exposure to radio waves. This phone is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. -
Page 74: Hearing Aid Compatibility
RF exposure guidelines for use with an accessory that contains no metal and positions the handset a minimum of 10 mm from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. If you do not use a body-worn accessory and are not holding the phone at the ear, position the handset a minimum of 10 mm from your body when the phone is switched on. -
Page 75: Warranty
Warranty With this manufacturer’s warranty (hereinafter: the “Warranty”), Emblem Solutions (hereinafter: the “Manufacturer”) guarantees this product against any material, design and manufacturing defects. The duration of this Warranty is specified in article 1 below. This Warranty does not affect your statutory rights, which cannot be excluded or limited, in particular in relation to the applicable legislation on defective products. -
Page 76: Warranty Exclusions
If your product is faulty under normal conditions of use and maintenance, in order to benefit from the present warranty, please contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The customer support center will then provide you with instructions on how to return the product for support under warranty. - Page 77 5. Defects associated with the use or connection of the product to equipment or software not approved by Manufacturer. Some defects may be caused by viruses due to unauthorized access by yourself or by a third party service, computer systems, other accounts or networks. This unauthorized access may take place through hacking, misappropriation of passwords or various other means.
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