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9.
Problem
Unit does not turn on
Humidity output
minimal to none
Water
color
yellowish
initial use
Abnormal noise inside the
product
Remote control not working
Any question, please call CUSTOMER SERVICE 1-866-454-2588
TROUBLESHOOTING GUIDE
Probable Cause
The main switch is on OFF
position.
Water tank is not installed
properly
Water does not reach min
water level in water tank.
Water pump is damaged.
Active Carbon Filter
(Dust Filter) is dirty or has
residue.
Set RH% is reached
at
Color fasts from honeycomb
filter.
Noise of water pump when
water not up-to min water
level.
Motor or fan problem
Signal path is obstructed
No battery or low battery in the
remote control unit
Solution
Check main switch position.
Check water tank position
Turn off the unit.
Follow instruction to fill the
water tank with clean water.
Call customer service.
Clean or replace filter.
Set RH% to a higher %
This is natural. After several
use, the water color will be clean.
Turn off the product. Add water, then
turn on the product again.
Turn off and unplug the product. Call
customer service
Clear signal path
Check battery
15
Model:EH-01-03
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