tado° Connector Kit Troubleshooting Manual

The 'Link' LED on the tado° Gateway (Connector Kit) is flashing, what should I do?
This means that there is no connection between the tado° Gateway plugged into the router and other tado° devices.
Please reset your devices. If that does not connect them, please check the following points:
● Press the home button on the side of the tado° box to see if you have a power supply to the box. The orange light
should come on if you have power.
● Please make sure that the gateway is supplied with mains electricity using the 3 pin USB power plug adapter and a
wall socket.
● Please ensure that the distance between the box, temperature sensor and the Gateway is at least 3m. The
distance between the box and the metal boiler casing should be at least 40cm.
● If you are using an LTE router then please use a longer ethernet cable to move the tado° Gateway further away
from the router. (The frequencies used by the LTE router can interfere with the frequency used by tado°)
● If you are using an UMTS data stick Internet tado° may not work.
If the issue is not resolved using the above points then please contact us for assistance.
The 'Internet' LED on the tado° Gateway is flashing after it has been connected to my router?
This means that the tado° Gateway cannot connect to the tado° server.
● Please reset the tado° Gateway
● Check the electricity and ethernet cable and check for a loose connection.
● Check if a MAC filter is active which is blocking the access of the Gateway to the internet.
● Please check to see if parental control from your internet provider is active, please see if deactivating it resolves
the issue.
If the above points do not solve the problem then please contact our Technical Support Team.
All of the 3 LEDS on the tado° Gateway (Connector Kit) are off. What can I do?
The Gateway is not receiving any power supply.
● Plug the Gateway into the mains electricity socket using the 3 pin USB power adapter plug.
● Try using a different 3 pin USB power adapter plug.
● Do NOT use the router to directly power the tado° Gateway
If the above points do not solve the problem then please contact our Technical Support Team.
I have a Connector Kit installed and the app shows that there is no remote access. What does it mean
and what can be done?
The Internet connection at your Home is temporarily interrupted
The most common cause for "no remote access" is a temporary issue with the Internet connection in your Home which
usually resolves itself. You can learn more about this in our article: What happens when the Internet connection is
temporarily lost?
If the Internet disconnection persists, please check that your router is powered and if so then reset the router.
The Gateway cannot establish a connection to the tado° server
Please check the 'Internet' LED and 'router' LED on the Gateway for troubleshooting.
The Box cannot establish a connection to the Gateway
Please check the 'Link' LED on the Gateway and the green LED on the side of the tado° Box for troubleshooting.