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Matrix Telecom DSS70 User Manual
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Matrix Telecom DSS70 User Manual

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DSS70
User's Guide
Version 1
July 2006
MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
Corporate Office:
394-GIDC, Makarpura,
Vadodara-390 010, India
Tel. : +91 265 2630555
Fax : +91 265 2636598
E-mail: Info@MatrixTeleSol.com E-mail: Support@MatrixTeleSol.com
URL: www.MatrixTeleSol.com
Factory:
39-GIDC, Waghodia-391 760
Dist. Vadodara, India
Tel. : +91 2668 263172/73
Fax : +91 2668 262631

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Summary of Contents for Matrix Telecom DSS70

  • Page 1 DSS70 User’s Guide Version 1 July 2006 MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. Corporate Office: Factory: 394-GIDC, Makarpura, 39-GIDC, Waghodia-391 760 Vadodara-390 010, India Dist. Vadodara, India Tel.

  • Page 2: Documentation Information

    Neither Matrix Telecom nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by purchaser or third parties as a result of: accident, misuse...

  • Page 3: Welcome

    In addition, technical consultation is available from Matrix engineers every business day. We are always ready to give advice on application requirements or specific information on installation and operation of our products. DSS70 User’s Guide...

  • Page 5: Table Of Contents

    Contents Documentation Information ............2 Welcome ..................3 Introduction ................... 7 Installing the DSS70 ..............9 Knowing Your DSS70 ..............12 Features of DSS70 ..............20 Using the DSS70 ................ 27...
  • Page 6 DSS70...

  • Page 7: Introduction

    • Hot Keypad The DSS70 users get following benefits: • The DSS70 is simple and easy to use. • The DSS70 is compact and occupies very little space on the operator’s desk. • The DSS70 can be customized to the users’ requirement.
  • Page 8 • The DSS70 displays the count of pending calls (Both trunk and internal). • The DSS70 allows to use call waiting facility of the central office. • It can be interfaced with Team/Focus/Empire. =X=X= DSS70 User’s Guide...

  • Page 9: Installing The Dss70

    • Use DSS70 at temperatures between +5 C (41 Fahrenheit) and C (131 Fahrenheit). • Make sure that DSS70 is at least one meter away from any radio equipment, such as pagers, television sets, device containing coils, otherwise its performance may be impaired.
  • Page 10 2. The DSS70 will display with message: “MATRIX DSS READY” 3. Enter program mode from any extension. Please refer ‘Programming the System’ in Team/Focus/Empire System Manual for more details. At this stage, the DSS70 is not ready to accept commands. DSS70 User’s Guide...
  • Page 11 10. The DSS70 displays ‘Operator Present’. Please refer ‘Operator’ and ‘Operator Console’ in Team/Focus/Empire System Manual for more details. Now DSS70 is ready for use. Test the operation by making and receiving few internal and trunk calls. =X=X= DSS70 User’s Guide...

  • Page 12: Knowing Your Dss70

    Matrix Knowing Your DSS70 DSS70 is an easy to use feature rich operator console. It possess 1 line x 16 character adjustable LCD, 46 keys with LED indication and 24 other keys. The functions and the use of each of them is explained...
  • Page 13 OPR called ext. using flashing on the trunk 205 FLASHING OPR called ext. in 3-way conference 205 3 PARTY OPR called ext. busy in 4-way mode 205 4 PARTY OPR called ext. who is parked 205 PARKED DSS70 User’s Guide...
  • Page 14 Matrix Fresh call of the trunk arrives on the DSS70 L2 CALLING Operator talking on a trunk L2 SPEECH Trunk is being used by an extension L2 BUSY 205 Operator grabs a free trunk for a fresh call L2 FREE...
  • Page 15 The Programmable Keys • As explained, DSS70 houses in all 70 keys. These keys are functionally divided into five groups viz. Extension line DSS keys, Trunk DSS keys, Main keys, Dialing keys and Special function keys.
  • Page 16 FLASH are used. These keys can be used for dialing extension lines, any telephone number on the trunk and also during programming. Special Function Keys: • The DSS70 possess 7 function specific keys viz. ‘CNF’, ‘CHN’, ‘MEM’, ‘ACK’, ‘RDL’, ‘FUN’, ‘PAGE’. Conference Call chaining...
  • Page 17 Extension in speech with other extension 205 BUSY L4 Extension in speech with trunk 205 RINGING Extension ringing 205 PRG RING Extension getting program ring 205 DIAL TONE Extension getting dial tone 205 BUSY TONE Extension getting busy tone DSS70 User’s Guide...
  • Page 18 25 205 4 PARTY Extension busy in 4-way mode 26 205 PARKED Extension is parked For Trunk Sr. Message on DSS70 Meaning L2 CALLING Fresh call of the trunk arrives on the DSS70 L2 SPEECH Operator talking on a trunk...
  • Page 19 CONF 203 L2 Operator in conference with an extension L2 DISABLED Operator tries to grab a disabled trunk System LEDs: The DSS70 provides LEDs to show the current status of the system. The table below describes the same. Name Description Power Indication ON: when operator is present.

  • Page 20: Features Of Dss70

    Doing so the system restarts. If the handshake between DSS70 and the system is proper, “OPERATOR ABSENT” message is displayed on the LCD. If DSS70 is to be taken out of service, it should be deactivated. This could be done either from DSS70 or any other extension.
  • Page 21 Please refer ‘Distinctive Rings’ in Team/Focus/Empire System Manual. Ringer Modes: DSS70 rings every time there is a fresh call. This ring draws operator’s attention to the arrival of a new call. DSS70 allows four modes of programming for ringer. Code Mode Description The ringer is never activated.
  • Page 22 Focus/Empire System Manual. Automatic Acknowledge: DSS70 gives ring each time a new call lands on it. Sometimes, when the operator is busy talking with other call, the new ring disturbs her present conversation. If her existing call is important and she needs to continue with it, she has to press ‘ack’...
  • Page 23 Focus/Empire System Manual. Key Click: Any key of the DSS70 is pressed, it produces a sharp beep. This is known as key click. Key click assures the operator about sure depression of the key. The key click is very useful if the operator surrounding is noisy.
  • Page 24 Matrix When there are no calls pending on the DSS70, these counts show “00”. If a fresh trunk call lands on the DSS70, the count becomes “10”. The moment the operator answers the call, the count becomes “00” again. Programmable Keys: All 70 keys on the DSS70 are programmable.
  • Page 25 FLSH Page TRAN HOLD Active Night Buffer Program Admin Fun 1 Fun 2 Programming the system with DSS70 Feature Action Display/Response SE Mode Press 'FUN' key FUN COMMAND? Press 9 PASSWORD? Enter SE Password PGM COMMAND? By default, SE password is 1234.
  • Page 26 Feature XXX Invalid Command ERR, COMMAND? During programming, you can continue using DSS70 for call management. All the functions are allowed even during programming. If you need to use the numeric keys for any call management function, press ‘FUN’ key to suspend programming. ‘FUN’ light will go off and the keys will be interpreted for call management.

  • Page 27: Using The Dss70

    Matrix Using the DSS70 A Guide to DSS70 user: The following table explains the steps of using various features of the PBX using the DSS70. Feature Action Display/Response Press DSS key for Ring Back Tone extension Internal Call Speech established when...
  • Page 28 Press 'TRAN' the original call. Call transferred to the extension and speech can be established. Call lands on DSS70, the Call Answer buzzer starts Press 'ANS' key You get connected to the first call from the queue...
  • Page 29 If the operator presses any key the trunk goes on hold automatically. This is known as implicit hold. ** In both the cases conference can be invoked to include the both the parties by pressing the 'CNF' key. DSS70 User’s Guide...
  • Page 30 Party Press 'CNF' key 3 way speech Conference- 3 way mode as descibed in call splitting Unsupervised Press 'TRAN' key Trunk1-Trunk2 speech (Call transfer trunk-to- trunk) Please refer 'Direct Outward System Access(DOSA)' in Team/Focus/Empire System Manual. DSS70 User’s Guide...
  • Page 31 Press FLASH-1 Speech with the first call. Talk for at least 7 secs. Press # To inform the system to pass following code Press FLASH-2 Speech with the second call. Talk for at least 7 seconds. DSS70 User’s Guide...
  • Page 32 FUN-1-2 Status* pending alarm 142-Original Ext.- To change the room of the Room Shift* New Ext. guest * The above features are specifically Hotel Application features. Please refer Team/Focus/Empire System Manual for more details on Hotel Application. DSS70 User’s Guide...
  • Page 33 * Please refer 'Abbreviated Dialing' of Team/Focus/Empire System Manual for more details. Press 3998 PAS ACCESS Public Address System Press 'FUN' FUN COMMAND? (PAS)** PAS ACCESS Press 2 ** Please refer 'Paging' of Team/Focus/Empire System Manual for more details. DSS70 User’s Guide...
  • Page 34 FUN COMMAND? Reservation Press 51-0 OK, COMMAND? Call the remote end Speech established Remote Programming Press 'FUN' FUN COMMAND? Press '9' PGM COMMAND? Enter the required OK, COMMAND? commands Press '0' Exit from SE mode. FUN COMMAND? =X=X= DSS70 User’s Guide...