SW Comms Polycom VVX150 Quick Start Manual

Q U I C K U S E R G U I D E
Polycom VVX150
Issue 2
Additional guides are available at
www.swcomms.co.uk/resource-centre/user-
guides-and-manuals

Basic Call Handling

Make an internal call: Dial extension number search for an en-
try using the Directory.
Make an external call: Dial the number you require.
NOT NEED '9' FOR AN EXTERNAL LINE.
Receive a call: Lift receiver or press ANSWER in the screen.
Hold a call: Press to hold a caller. Press the same key
again to retrieve the caller.

Transfer A Call

Announced – press TRANSFER key
caller, and press the TRANSFER key again.
Blind – press TRANSFER key, dial number, and press the TRANS-
FER key again.

Retrieve A Call

If the extension is busy or no one picks up the call, press CAN-
CEL in the screen to return to caller.
If the extension answers but can't take the transfer, press RE-
SUME in the screen to return to caller.
If the extension rejects the call, press CANCEL in the screen to
return to the caller.

Call History

You will see the number of missed calls that have been present-
ed to your handset in the top right-hand side of the screen.
To view a list of your missed calls press the down navigation
key. To view a list of your outbound calls, press the right navi-
gation key. To view a list of your inbound calls, press the left
navigation key. You can view a combined list by pressing the
REDIAL key.

Do Not Disturb (DND)

Pressing DND will stop your phone from receiving calls. To turn
this off, press the button again. You'll know if you are in DND
as you will see in front of your extension number.
YOU DO
, dial number, announce
(if transfer is not successful)
Support Desk: 01392330033
supportdesk@swcomms.co.uk
Customer Service: 01392315315
customer.service@swcomms.co.uk

Pickup Calls

If you know the extension number of the phone that is ringing,
press MORE twice, press PICKUP, enter the extension number
and press #.
If you are in a pickup group with the phone that is ringing, press
MORE twice, then GRPICKUP to get the longest ringing caller in
your group.

3-Way Conference Call

st
Dial 1 party, press MORE then CONFRNC in screen. This will put
the caller on hold and allow you to invite the 3
party and invite them into your conversation.
If they are happy to join, press MORE and then press CONFRNC
again to connect the call.

Call Forward

Press FORWARD in screen. Highlight when you want to forward
your calls e.g. Always, No Answer or Busy, and press SELECT in
screen.
Enter the number you want to forward your calls to (e.g. 500 if
forwarding to voicemail) and press ENABLE.
To cancel a forward, repeat process above, and select DISABLE.

Call Recording

To manually record a conversation press *1 during the call, and
the recording will begin from the start of the call. To pause the
recording, press *3 and to resume the recording press *7.
Please ensure you inform your administrator if you record a call,
as you will only have a finite amount of storage.

Directory

Click MORE, then DIRECTORY. Select Corporate Directory for the
shared numbers, and Contact Directory for your personal num-
bers. Search the last name using your number buttons, or select
ADVFIND to search first name. You can also use the Directory
when transferring. Click the TRANSFER key when on a call, then
DIRECTORY and search for the entry.
rd
party. Dial 3
(this is a licenced feature)
rd