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7. Problem Analysis
Failure phenomenon
Reason：HDMI input no signal or connection failure
No Video
Solution：1）Check if the HDMI IN input is normal
Reason：The resolution is not supported (such as input 1080P ,
recording resolution select 3840 * 2160)
Not Support
Solution ： Adjust the input resolution of the signal source or
Reason：HDMI input signal supports HDCP，
HDCP Protection
Solution：Turn off the source HDCP, such as PS4, select "Settings"
Reason：Transfer rate is the transfer rate of USB 2.0
Input only up to
Solution：1）Check the type of computer USB interface, replace
1280*720
the USB3.0 interface
Failure Analysis
2）Re-plug the HDMI IN connector
adjust the recording resolution to make it fit (the
recording resolution must not be higher than the input
resolution)
- "System" - "Enable HDCP", deselect
2）Check if the USB cable used is the original cable
6
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