Do you have a question about the ClearCom12 and is the answer not in the manual?
Questions and answers
Scott Lusk
March 20, 2025
How do I set the time ?
1 comments:
Mr. Anderson
May 14, 2025
To set the time on Teltronics part number 12 using 24-hour format:
1. Access the time setting feature (instructions not fully shown in the context). 2. Enter the time in 24-hour format (e.g., 2:00 p.m. = 1400; 9:15 a.m. = 0915). 3. Hear the confirmation tone to confirm the time is set.
The exact steps to access the time setting feature are not provided in the context.
Page 2
This document is the copyright of Teltronics, Inc. and is intended for exclusive use of Teltronics custom- ers. All rights are reserved. Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any pur- pose, without the express written permission of Teltronics, Inc.
Summary of Changes Revision 02C, June 2001 • Update to Software Release 3.0. • Remove references to CAPI (ClearCom Analog Pedestal Insert). Revision 02, September 2000 • Changed logos & company names. Revision 01, January 2000 • Added CAPI, DSS & DSEQ, HAC, automatic h e a d s e t d e t e c t i o n a n d l o g i c a l m o d e transmission changes.
Liquid Crystal Display 12 Jan 00 12:15 Teleset fixed VIEW MENU features LINE Button (reserved) additional buttons Speaker CANCEL REDIAL CONF Adjustable fixed XFER PQRS WXYZ Pedestal features MUTE SAVE SPEAKER HEADSET Volume Control HOLD microphone Figure 1. ClearCom12 Teleset...
Page 10
Introduction Teltronics Liquid Crystal Display Teleset 12 Jan 00 12:15 fixed VIEW MENU features INE button (reserved) additional buttons Speaker CANCEL Adjustable REDIAL fixed Pedestal CONF features XFER PQRS WXYZ MUTE SAVE SPEAKER HEADSET Volume Control HOLD microphone Figure 2. ClearCom24 Teleset...
Page 11
Introduction Teltronics BEM24 Button Expansion Module 24 Buttons, Configurable as Features and/or Extensions Adjustable Pedestal Page (level) buttons (not currently used, Page 1 is always lit (red steady = On Figure 4. lled. Figure 3. BEM24...
Page 12
Your primary extension number, as well as additional extensions you have set up, can appear as “shared extensions” on other users’ telesets. Those users with ClearCom12 or ClearCom24 telesets (with or without the BEM24) or with Optic Keysets or Key Service Units can also share extensions with you.
Page 13
• Logical Mode Transition - when using multiple modes (headset > handset > speakerphone) on the ClearCom12 or 24, you switch from headset to handset simply by picking up the handset, and from either mode to the speakerphone by pressing the S button.
Page 14
Note: The instructions in the feature pages of this User’s Guide assume a handset is used rather than a speakerphone or headset. If this is your first time using the ClearCom12, 24 telesets, see the following topics first: • Making a Call •...
Page 15
Party on hold or pending ...return to the held or waiting party. transfer... ClearCom12 and ClearCom24 Fixed Features Your ClearCom 12 or 24 teleset has 10 fixed features. The first three fixed features are associated with and located under your Liquid Crystal Display (LCD): •...
Page 16
Introduction feature settings. The Mute/Save button lights up flashing red when in a muted conversation. • S : turns on the speakerphone for on-hook dialing and PEAKER EADSET conversation (see page 53). Whenever you enter Speakerphone mode, the S button lights up steady green. PEAKER EADSET •...
Page 17
Introduction Access Codes Access codes are numbers assigned to certain features in your teleset system. When you use these features, you have to dial the access code first. One common example is dialing a number (such as “9”) before making an outside call.
Page 18
Introduction position. When you receive your teleset (and/or BEM24), the pedestal is in its lowest position—flush against the bottom of the teleset. To Open a Closed Pedestal on a teleset or BEM24: 1. Hold the top end of the pedestal in one hand and the frame of the unit in the other.
Page 19
Introduction First Notch Supporting Arm Second Notch Third Notch (for highest position) Pedestal base Conclusion You should now be familiar with the basic features of your ClearCom teleset. As you read through the rest of this User’s Guide, if you have any questions or difficulties, please check with your System Administrator.
Account Code Calling To Bill a Call to an Account or Project: 1. Lift the handset and dial the Account Place access code numbers in these Code Calling access code. boxes. 2. Dial the specific account or project 2345 identification number. 3.
Adjusting Display Contrast To Adjust the Display Contrast: When the teleset is idle: 1. Locate the volume increase and de- increase contrast crease buttons at the bottom left of the decrease contrast dialing pad. 2. Press the increase button to raise the 12 JAN 00 12:15 LCD brightness, or the decrease button...
Adjusting Voice and Ring Volume To Adjust the Voice Volume: 1. Locate the volume increase and de- increase volume crease buttons at the bottom left of the decrease volume dialing pad. 2. Using the handset, headset or speaker- phone, press the increase button to raise voice volume, or the decrease but- ton to lower it.
Answering Calls To Answer Calls To Your Own Extension: Lift the handset or press the quick- J WESTMARK 1150 flashing amber button for Speakerphone mode. The flashing amber light changes J WESTMARK 00:05 to steady green. To Answer Calls Appearing On Lines Other Than Your Own: Press the quick-flashing amber button of the call you want to answer first.
Appointment Reminder To Set Up an Appointment Reminder On Your Extension 1. Lift the handset and press M . Hear 1-PRIVACY 2-FORWARD the confirmation tone. 3-PAGE 4-REMINDER 2. Press 4. Hear the confirmation tone. 1 - SETUP 2 - CANCEL 3.
Appointment Reminder (Remote) To Set-Up an Appointment Reminder On Another Extension: 1. Lift the handset and press M 2. Hear the confirmation tone. 2-FORWARD 1-PRIVACY 3-PAGE 4-REMINDER 3. Press the following sequence of options: 4 (Reminder), 1 (Set-Up), and 1-SETUP 2-CANCEL 2 (Extension).
Callback To Place Automatic Callback on an Internal Extension: 1. Lift the handset and dial the desired extension or press a designated DSS button. If you hear a ring-no-answer or a busy tone: 2. Press the C button (if set up) or ALLBACK R HALEY dial the Callback access code (2).
Call Waiting (Camp-On) To Place Call Waiting (Camp-On): 1. Dial the desired extension, or press a P LUCKMANN designated DSS button. Hear a busy tone. 2. Press the C button (if set AITING STAND BY up) or dial the Call Waiting (Camp-On) access code (8).
Call Waiting (Camp-On) Pick-Up To Pick-Up a Call Waiting (Camped-On Call): 1. In conversation, hear the beep tones. K HART CALL WAIT The name of the waiting party and a message displays for five CALL WAI T seconds. K HART 00:01 2.
Call Waiting (Camp-On) Transfer To Place a Call in Queue on a Busy Extension: 1. In conversation, ask the party to wait. P LUCKMANN 02:15 2. Press X . Hear the stutter dial tone. 3. Dial the “transfer to” extension number, T LEEMAN o r p r e s s th e D S S bu t t o n fo r t h a t extension, if available.
Cancel To Drop or Cancel an Operation: Press C ANCEL Results after pressing ANCEL Speakerphone mode: causes a disconnect and the teleset becomes idle. Handset mode: • not configured (by System Administrator) for headset: cancels the last operation, hangs up a call and gives you dial tone. •...
Conference (C To Place Three or More Parties in Conversation Together: 1. In conversation, ask the first party to wait. A MUTO 2:05 2. Press C . Hear the stutter dial tone. 3. Dial the second party (or press a designated DSS or DSEQ button) and H.
Digit Sequence (DSEQ) To Use a Digit Sequence (DSEQ) Button: Press a designated DSEQ button. The sequence of stored numbers is dialed. Note: The DSEQ feature can be used for easy one-touch dialing of any extension (up to 4 digits), or to access a feature. Check with your System Administrator about setting up DSEQ buttons for these functions.
Direct Station Select (DSS) To Use a DSS Button: Press a DSS button for easy one-touch 6449 dialing to a shared extension. The called phone rings. S VALDEZ DSS buttons can also be configured to access any extension or feature (up to four digits.) DSS buttons work together with the following ClearCom features: Callback: see page 19.
Forward To Forward an Incoming Call to Another Extension: 1. Lift the handset and press M , then 2-FORWARD 1-PRIVACY select 2. 3-PAGE 4-REMINDER DESTINATION: Dial your own extension number. OLD FORWARD ERASED 2. Dial the destination number or press a DESTINATION: 6334 de si gna te d D S S butto n.
Headset Operation To Answer a Call when Using a Headset: Press the L button where the call is ringing. To Place a Call when Using a Headset: Press any idle line button, a DSS button or use on-hook dialing, then dial. To Disconnect a Call when Using a Headset: Press Cancel.
Hold To Place a Party on Hold: 1. In conversation, ask the party to wait. 2. Press H . Your L button lamp slow-flashes green while your party is ACTION CONFIRMED on hold. 12 JAN 00 12:15 To Return to the Held Conversation: Press the flashing L button.
Intercom Auto-Answerback To Have Your Extension Automatically Answer Intercom (COM) Calls: 1. Hear the distinctive ring of an Intercom (COM) Call. 2. Follow the directions below according to how you set up your Intercom Auto-Answerback (see the next page): If set up for Ring (no auto-answer): Lift the handset, press S E SANDIFUR 5667...
Intercom (C ) Calling To Make an Intercom (COM) Call: EXT: If the COM button is set up: OR PRESS COM KEY EXT: 5422 1. Lift the handset, then press the C OR PRESS COM KEY button. 2. Dial the desired extension number, or R MADHAVAN 00:05 press the DSS button for the desired...
Intercom (COM) Calling (Changing Numbers) To Change a Stored Intercom (COM) Calling Number Using the COM button: 1. Press Hear SELECT SAVE FUNCTION confirmation tone. OR PRESS MENU KEY 2. Press the COM button. Hear a short bus y to n e, in d ic ati n g a nu m b e r is NUM? stored.
Intercom (COM) Calling (Storing Numbers) To Store Intercom (COM) Calling Numbers Using the COM Button: 1. Press M . Hear the confirmation SELECT SAVE FUNCTION tone. OR PRESS MENU KEY 2. Press button. Hear confirmation tone. NUM? 3. Dial the desired extension, or press the DSS button for the desired extension NUM? 6837 number, if available.
Making a Call To Make a Call: 1. Lift the handset. 6102 P r e s s yo u r L bu tto n ( th e I N E green lam p lights up) or any G BARON extension button that is not in use.
Messaging (“No-Answer” Messages) To Display a Short “No-Answer” Message for Callers When You Are Away: 1. Press M . Hear the confirmation SELECT SAVE FUNCTION tone. OR PRESS MENU KEY 2. Press M . Hear the confirmation tone. 3. Press digit from 1-ERASE...
Page 45
Table A. Types of “No-answer” Messages Type Example Purpose 2-CALL CALL 1693 For an alternate number to call (up to 13 digits). 3-MTG MEETING UNTIL 11:00 For a meeting (time or date). 4-LUNCH OUT TO LUNCH 12:30 For lunch. ABSENT MODE 5-ABST On ClearCom telesets, this option is reserved for future use.
Message Waiting To Retrieve a Message Waiting: If you observe the M button flashing red, and flashing on your LED: 12 JAN 00 12:15 Lift the handset and dial your designated “MSG” FLASHES location to retrieve the message. Note: To retrieve a Voice Mail message, see page 66.
Mute/Save To Prevent the Calling Party from Hearing your Voice: 1. In conversation, ask the party to wait. F WEBER 00:20 2. Press M flashes VOICE MUTED on your display. VOICE MUTED 00:21 To Cancel Mute and Speak with the Party Again: “VOICE MUTED”...
Off-Hook Queuing To Queue Off-Hook for an Available Outside Line: 1. After you dial an external number, hear STAND BY the Off-Hook Queue tone (three beeps followed by a hold tone). 00:05 2. Wait off-hook until the system completes the call for you. A name, given by your System Administrator, for the outside li handling your call.
On-Hook (Callback) Queuing To Queue On-Hook for an Available Outside Line: 1. After you dial for an outside line, hear the Off-h ook Q ueu e ton e (thr ee bee ps ALL CIRCUITS BUSY followed by a hold tone), or the On-Hook Queue tone (a repeated sequence of DISCONNECT three tones in a rising scale).
Paging To Make an Announcement over the Paging System: 1. Lift the handset and dial the Paging PAGE code: PAGING CODES ZONE CODE LOCATION All Zone (System) Page PAGE 00:10 2. Wait for the page beep tone. 3. In the silence that follows, make the announcement. 4.
Page 51
To Make an Announcement over the Paging System: Method 2: 1. Press M . Hear the confirmation tone. 1-PRIVACY 2-FORWARD 2. Select 3. Hear the confirmation tone 3-PAGE 4-REMINDER followed by a dial tone. DIAL ZONE DIGIT: 3. Dial the Paging code (see the directory DIAL 1 FOR ALL ZONES on the previous page).
Park To Park a Call on a Specified Extension: 1. In conversation, ask the party to wait. 02:45 2. Press the P button (if set up). DESTINATION: Dial the Park access code. Hear the confirmation tone, followed by DESTINATION: 1845 a dial tone.
Park Pick-Up To Pick-Up a Parked Call from Your Own Extension: Method 1 - Using the Pick-Up button: 1. Lift the handset, and press the P EXTENSION: PICK UP KEY FOR GROUP button (if set up). Hear the confirmation tone followed by a V LIANG 3245 dial tone.
Pick-Up (Directed and Group) Directed Call Pick-Up: To Pick Up a Ringing, Parked, or Camped-On Call: Method 1 1. Lift the handset and press the P button. 2. Dial the ringing, parked or camped-on T NORGAARD 5476 extension. Press the DSS button for that extension number, if available. Method 2 1.
Privacy To Prevent Incoming Calls from Ringing at your Extension: 1. Press M . Hear the confirmation 2-FORWARD 1-PRIVACY tone. 3-PAGE 4-REMINDER 2. Press 1. Hear the confirmation tone. 1-ON 2-OFF To activate Privacy: (continuing after step 2) 3. Press 1. Hear the confirmation tone, 12 JAN 00 12:15 followed by a dial tone.
Privacy (Remote) To Prevent Incoming Calls From Ringing At Another Extension: 1. Press M 1-PRIVACY 2-FORWARD Hear the confirmation tone. 3-PAGE 4-REMINDER 2. Press 1. Hear the confirmation tone. 1-ON 2-OFF To activate Remote Privacy: (continuing after step 2) EXTENSION: 3.
Redial To Re-Try Your Last Call without Manually Redialing: 1. Lift the handset. H LAREDO 2. Press R EDIAL Note: Pressing R while in conversation places the party you are speaking EDIAL with on hold, and automatically redials the last number called. Press L to return to the held conversation.
Repertory Dialing To Automatically Dial up to 8 Frequently Called Numbers: 1. Lift the handset and press a Repertory Dialing (R ) button. 917075551212 REPERTORY DIALING NUMBERS BUTTON NAME REP1 00:05 REP2 REP3 A name, given by your System REP4 Administrator, for the outside line handling your call.
Repertory Dialing (Changing Numbers) To Change a Stored Repertory Dialing 1. Lift the handset and press M SELECT SAVE FUNCTION Hear the confirmation tone. OR PRESS MENU KEY 2. Press a Repertory Dialing button, such as REP1. Hear a fast busy tone. NUM? To store a new number at that location: (continuing after step 2)
Repertory Dialing (Storing Numbers) To Store a Repertory Dialing Number: 1. Lift the handset and press M SELECT SAVE FUNCTION Hear the confirmation tone. OR PRESS MENU KEY 2. Press a Repertory Dialing button, such NUM? as REP1. Hear the confirmation tone. 3.
Speakerphone (S PEAKER EADSET To Operate the Speakerphone: To answer calls to your own extension: J REINOSA 5101 Without lifting the handset, press L (the button with the quick-flashing amber lamp) J REINOSA 5101 or S . The light becomes PEAKER EADSET steady green.
Speed Dial To Speed Dial an Individual Number: Method 1 - Using a Speed Dial button: SPEED INDEX: 1. Lift the handset and press the S PEED button. SPEED INDEX: 12 Hear the confirmation tone. 916025551212 2. Dial the desired Speed Dial address (00- 39).
Speed Dial (Changing Numbers) To Change a Stored Speed Dial Number: Method 1 - Using a Speed Dial button: SELECT SAVE FUNCTION OR PRESS MENU KEY 1. Lift the handset and press M Hear the confirmation tone. SPEED INDEX: 2. Press the S button followed PEED by a Speed Dial address (00-39).
Page 64
Speed Dial (Changing Numbers, cont.) To Change a Stored Speed Dial Number: Method 2 - Using Speed Dial Set-Up Access Code: 1. Lift the handset and dial the Speed Dial 87412 Set-Up Access Code. Hear the confirmation tone. 2. Dial a Speed Dial address (00-39). 8741294871234 Hear a short busy tone, followed by silence.
Speed Dial (Storing Numbers) To Store Speed Dial Numbers: Method 1 - Using a Speed Dial button: SELECT SAVE FUNCTION OR PRESS MENU KEY 1. Lift the handset and press M Hear the confirmation tone. 2. Press the S button. Hear the PEED SPEED INDEX: confirmation tone.
Page 66
Speed Dial (Storing Numbers, cont.) To Store Speed Dial Numbers: Method 2 - Using a Speed Dial Set-Up access code: 1. Lift the handset and dial the Speed Dial Set-Up access code. Hear the confirmation tone. 87412 2. Dial a Speed Dial address (00-39). Hear the confirmation tone.
Transfer To Transfer a Call: 1. Ask the caller to wait. C PELEGRINI 00:34 2. Press X . Hear the stutter dial tone, followed by a dial tone. 5478 3. Dial the “transfer to” extension number, press a DSS button set up for that extension number, or DSEQ button, or dial the outside line and hear it ring.
View (Extension Status Inquiry) To View the Status of an Extension Other Than Your Own: 1. Press V . Hear the confirmation tone. SELECT VIEW FUNCTION 2. Press M . (Optional). Hear the OR PRESS MENU KEY confirmation tone. 1-LAST 2-EXTN 3-SELF 4-FWRD...
Page 69
View (Extension Status Inquiry cont.) Extension Status Inquiry Messages: The following table lists messages of the Extension Status of the Dialed Party: Message Indicates... BUSY The dialed party’s phone is in use, but not in a conversation. CONV The dialed party is in a conversation. CONF The dialed party is in conference conversation.
Page 70
View (Extension Status Inquiry cont.) Extension Attributes of a Dialed Party The follow ing table lists the extension attributes of a dialed party: Extension Attribute Indicates... the extension has a E FOLLETT CONV message waiting the extension is in privacy Dialed Dialed mode...
View (Self Status Inquiry) To View the Status of Your Own Extension: 1. Press V . Hear the confirmation SELECT VIEW FUNCTION tone. OR PRESS MENU KEY 2. Press M (Optional Step). Hear the 1-LAST 2-EXTN 3-SELF confirmation tone. 4-FWRD 3.
View (Stored Feature Numbers) To View Telephone Numbers Stored for Feature Buttons: 1. Press V . Hear the confirmation tone. SELECT VIEW FUNCTION 2. Press M OR PRESS MENU KEY LATEST STORED NUMBER Press the desired function button, such 915105551212 as R EDIAL 3.
Voice Mail (Forwarding and Canceling Calls) To Forward your Calls to Voice Mail When You Are Away: 1. Lift the handset and press M , then 1-PRIVACY 2-FORWARD select 2. 3-PAGE 4-REMINDER DESTINATION: Dial your own extension number. Hear OLD FORWARD ERASED the confirmation tone, followed by a dial DESTINATION: 6733 tone.
Voice Mail (Retrieving Calls) To Retrieve your Voice Mail from your Own 12 JAN 00 12:15 Extension: MAIL 1. Observe the flashing lamp next to the M button and flashing on your display. “MAIL” MESSAGE FLASHES MAIL 2. Press M .
• DSS Table • Paging Code Table • Repertory Dialing Table • Speed Dialing Table • Audible Tones Table 1. Since Teltronics selects the tone set for your country, the tones in the Audible Tones table may differ from yours.
Page 76
A p p e n d i x Access Code Table Table A-1: Access Code Table ACCESS CODE PURPOSE ACCESS CODE NUMBER...
Page 78
A p p e n d i x Direct Station Select (DSS) Table Table A-3: DSS Table DSS LINE BUTTON NUMBER DESTINATION...
Page 79
Appendix Paging Code Table Table A-4: Paging Code Table ZONE PAGING CODE LOCATION All Zone (System) Page Note: Check with your System Administrator for the number of paging zones (up to eight) in your system.
Page 80
A p p e n d i x Repertory Dialing Table Table A-5: Repertory Dialing Table BUTTON NAME REP1 REP2 REP3 REP4 REP5 REP6 REP7 REP8...
Page 82
A p p e n d i x Table A-6: Speed Dialing Table (continued) Speed Dial Address Telephone Number Destination...
Page 83
Appendix Audible Tones Table A-7: Audible Tones –||||||||||||||||||||||||||– Dial Tone Heard when you pick up your handset. hmmm... Indicates ready for dialing. Also heard after dialing an outside line access code. • • • Confirmation Tone Heard after correctly accessing a |||||||||||| feature.
Page 84
A p p e n d i x Table A-7: Audible Tones (continued) • Internal Camp-on Heard by an internal caller and the Tone called party when the internal caller 1 beep successfully initiates Call Waiting (Camp-On). • • External Camp-on Heard by the called party when an Tone external caller successfully initiates...
Index with Call Waiting (Camp On) with Callback Access Codes, Overview with Conference Account Code Calling with Forward Adjusting Ring Sound and Volume Level with Park Announcement, making with Transfer Answering Calls with View Appendix Directed Pick-Up Paging Code Directory Disconnecting a Call in Handset Mode Appointment Reminder Displaying "No Answer"...
Page 86
Index On-Hook Dialing Overriding Call Forward Headset Operation Hold During conferences, see Note Paging Paging Code Directory, see Appendix Park Intercom (COM) Calling Park Pick-Up Changing and Erasing Stored Numbers Pedestal, the Pick-Up Storing Numbers Directed and Group – Intercom Auto-Answerback Placing Callback or Call Waiting on a Forwarded Extension Privacy...
Page 87
Index Changing and Erasing Stored Numbers Storing Numbers System Speed Dial Numbers Stored Feature Numbers, Viewing Supervised Transfer Switching from Handset to Speakerphone Switching from Speakerphone to Handset System Access Codes Call Waiting (Camp-On) Callback Transfer Unsupervised Transfer Using Access Codes View Currently Stored Feature Numbers Extension Status Inquiry...
Need help?
Do you have a question about the ClearCom12 and is the answer not in the manual?
Questions and answers
How do I set the time ?
To set the time on Teltronics part number 12 using 24-hour format:
1. Access the time setting feature (instructions not fully shown in the context).
2. Enter the time in 24-hour format (e.g., 2:00 p.m. = 1400; 9:15 a.m. = 0915).
3. Hear the confirmation tone to confirm the time is set.
The exact steps to access the time setting feature are not provided in the context.
This answer is automatically generated