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TROUBLESHOOTING
No video output
Ensure the device plugged in with USB Type-C supports video output.
Ensure the USB Type-C is connected well into the device.
Ensure to use a standard HDMI cable when connecting to the adapter.
No audio output from the device plugged in with the HDMI cable
Ensure the device the HDMI cable is connected to supports audio output.
Adjust the settings to ensure audio output has been set to the HDMI cable connected
device.
One or more of the displays is black on the Windows 10 setup.
Right click on the desktop > Display settings. Scroll down the settings to "Multiple displays"
and change the settings to either duplicate or extend the displays.
Adapter is not recognised by the device plugged in with USB Type-C
Try restarting and reconnecting the adapter.
Slow file transferring speed to and from a hard disk.
Disconnect the USB Type-C from the hard disk and try reconnecting.
Try restarting your device and reconnecting the hard disk.
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