Frequently Asked Questions - EasyRest Premier Owner's Manual

Q.
What maintenance do I need to perform on the adjustable bed base?
A.
None. The base is designed to be maintenance free. If you have pets we do recommend
that you periodically check the electrical cords and remote control (if applicable to your model)
to make sure that they have not been tampered or chewed.
Q.
Can I store things under the bed?
A.
No, minimal clearance is maintained between the leg support and the bed frame in all
positions of motion. Storing items under the bed may cause damage to the adjustable base
unit and will void the warranty.
Q.
What do I do if the bed will not operate at all?
A.
See Troubleshooting Tips on page 13 of this manual. If the bed doesn't work after
following directions contact us at 1 800 523 5383.
Q.
Can the bed height be lowered or raised?
A.
You can lower the bed height by removing one of the adjustable legs on each corner of
the frame. To raise the height of the bed add leg extenders, they are available for purchase by
calling us at 1 800 523 5383.
Q.
Do all beds come with the heat feature?
A.
No. Heat is an optional feature that is added at the time of purchase. Should you wish
to add this feature after the sale simply contact us at 1 800 523 5383.
Q.
My massage motor is very loud. What can I do to make it quieter?
A.
The massage may resonate loudly if the bed is on hardwood floors. Use of carpet squares
or furniture cups under each leg may help to reduce noise. However, you should never
expect to completely eliminate noise when the massage motors are in use.
Q.
How do I activate the wave feature when using the massage?
A.
The massage function must be turned on first before the wave function can be used.
At the end of the timed cycle the massage motor will automatically turn off. Note: massage
equipped bases are not designed for continuous, extended massage operation. Massage
systems are rated for a maximum of 30 minutes of use within any 2 hour period.
Q.
My mattress appears to be sagging. Is this normal?
A.
See Mattress Care & Cleaning section of the Owners Manual on page 12.
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FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions
Customer Service: 1-800-523-5383