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Unytouch U37 Troubleshooting, Frequently Asked Questions

All-in-one terminal

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Unytouch – U37 All-In-One Terminal
Side
View
Ports used in POS, Cashier and Printer Setup
POS Ports
*Your POS terminal may differ from what is pictured here.
Pull out the flap located on the underside of the POS terminal's monitor to
access the ports where peripherals and power supply are connected.
Back Ports and Connections
USB (2.0)
A
B
For scanners
and pinpads
D
F
LAN
Connection
416.988.6333 / 1-877-490-6333
Back
Front
Back Display
C
VGA
12/24V Out
POS Back Display
Customer Display
E
COM Ports
For printers and weightscales
Barcode Scanner
Motorola DS9208
View
Cash Drawer
UZ-HS410A
Cable Port
under Drawer
RJ11
PWR IN
For Cash Drawer
Power
Connects to Printer
Receipt Printer
Weight Scale
U37 Thermal Printer
Avery Weigh-Tronix 6710U
Port on
Power display hookup
back of printer
Serial Cable
Serial Cable
Communication
Weightscale to terminal
with cash drawer
UPS
Uninterruptable
Power Supply
Battery
Side
Pinpad
Power
Weighscale
Power
POS
Power
Pinpad
iPP Series
Pinpad to
terminal cable
sales@volantesystems.com

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Summary of Contents for Unytouch U37

  • Page 1 Unytouch – U37 All-In-One Terminal Barcode Scanner Uninterruptable Motorola DS9208 Power Supply Battery Back Front Side Side Back Display View View Pinpad Power Weighscale Power Power Ports used in POS, Cashier and Printer Setup POS Ports *Your POS terminal may differ from what is pictured here.
  • Page 2 Customer/Back Display "Server Status Troubleshooting Disconnected“ Message If the customer-facing (back) display is not If all POS screens are showing this status, then working, please check the following: there is likely an issue with the site's network. • Check if the display is on, also indicated by the Please contact your local IT team if the status red power light on the front.