Dynamic Media SXBR2 Troubleshooting Manual

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Troubleshooting Guide

Grace Digital SXBR2

Initializing Netw ork

Connecting to <wireless

network>

Buf fering

Error loading me nu

Not conne cted t o the Interne t

Retrying

Please select the box above that corresponds with the message your player is displaying.

Player Not Working

What does

play er dis play?

Aut hentication Failed

Updating

Server Unreachable

Mus ic is s kipping

Stream Close d

Artist & S ong Title

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Summary of Contents for Dynamic Media SXBR2

Page 1 Player Not Working Troubleshooting Guide Grace Digital SXBR2 What does play er dis play? Initializing Netw ork Initializing Netw ork Connecting to <wireless Connecting to <wireless Aut hentication Failed Aut hentication Failed network> network> Stream Close d Stream Close d...
Page 2 Troubleshooting Guide What does Grace Digital SXBR2 play er dis play? • Initializing Netw ork • Connecting to <wireless network> • Error loading me nu • Not conne cted t o the Interne t • Retrying Diagnosis: These errors indicate that the player is not connected to your local area network. This troubleshoot will focus on getting your player connected to your network.
Page 3 Troubleshooting Guide What does Grace Digital SXBR2 play er dis play? Buf fering Dia gnosis : The “buffering” notifica tion ind ica tes tha t th e p laye r is download ing ch annel information and other co nte nt to its in tern al storage system.
Page 4 Troubleshooting Guide What does Grace Digital SXBR2 play er dis play? Updating Dia gnosis : The player is installing a so ftwa re update. A llow the upda te to complete th en the pla yer should work n ormally.
Page 5 Player Not Working Contact Dynamic Media Customer Care for testing and possible replacement at 1-800-684-7050. END TROUBLES HO OT PROCES S...
Page 6 Troubleshooting Guide What does Grace Digital SXBR2 play er dis play? • Stream Close d • Already logged in elsewhere Dia gnosis : You r S iriusXM usern ame a nd p assword can only b e u sed on on e d evice at a time. This err or in dicate s th at your username/passwor d are bein g u sed on an oth er d evice and ha ve caused th e music stream to cl ose .
Page 7 Troubleshooting Guide What does Grace Digital SXBR2 play er dis play? Login Failed Dia gnosis : This er ror mea ns that the logo n crede ntia ls were not a ccepted by the radio , usually b ecause they we re n ot entered correctly. Both th e userna me and pa ssword are case sensitive , so pa y cl ose attention to capital and lower-case le tters.
Page 8 Troubleshooting Guide What does Grace Digital SXBR2 play er dis play? Artist & S ong Title Dia gnosis : This is not an err or. This ind ica tes tha t th e ra dio is working prope rly. If you canno t hear music, che ck you r au dio system to make sure it is turne d o n a nd wor king pr operly.