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Getting help
My computer locks up
If you suspect an application is locking your system, you can try to stop it. To do this, press
<Ctrl>+<Alt>+<Delete> once. If you have not changed the default settings, you will enter the Task
Manager. On the Applications tab, Select the application that is locking your system, and then click
End Task.
If the above method does not work or you do not know which application is locking your system, restart
the computer. On the Windows
select Restart.
Alternatively, press <Alt>+<F4> to get to the Turn off computer screen.
If the above method does not work, press the power button and hold it for at least four seconds. This
turns off the power.
If your computer locks up while playing a CD-ROM or DVD-ROM, stop the CD, and shut down the
computer by pressing <Alt>+<F4>, and then click Turn Off.
My computer or software program is not responding
To end the application that has stopped responding, proceed as follows:
1
Press <Ctrl>+<Alt>+<Delete>.
If you have not changed the default settings, you will enter the Task Manager.
2
On the Applications tab, scroll down until you see the comment Not responding next to an
application.
3
Select this application from the list and click End Task.
Windows
4
Select End Task again.
If you are unable to unlock the application, repeat the above procedure, but select Shut Down > Turn Off when the Windows Task Manager
appears.
®
taskbar, click the Start button, click Turn Off Computer, and then
®
will try to close the application. If it fails to do so, a second dialog box appears.
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