pairing instructions
If you require any assistance, you can speak to
our customer service team directly via phone on
1300 552 255 (AU) or 0800 003 329 (NZ), or via
email at customercare@mercator.com.au
You can also visit ikuu.com.au to access
troubleshooting guides and advice on how to get
the most from your Mercator Ikuü products, such as
guides on scenes and automation.
1 Set Up the App
1. Download the Mercator Ikuü app.
2. Tap 'create new account' or 'log in to account'.
3. Follow the in-app prompts and tap 'OK'.
2 Connect to the App
To connect your product to the app, you must
first enter pairing mode. All Mercator Ikuü Wi-Fi
products require a 2.4GHz Wi-Fi network.
Activate Pairing Mode:
1. Plug your product into a power outlet using
the included adaptor and switch the power
outlet on.
2. Use a reset pin to press and hold the RESET
button for 5 seconds. The indicator will start to
blink rapidly (approx. 8 times every 5 seconds).
Note: Do not continue with the pairing process if the
power indicator is blinking slowly. Instead, press and hold
the reset button for another 5 seconds.
FRONT
Indicator Light
BACK
Reset
Power
2 Connect to the App (Cont.)
Pairing Your Product:
1. Open the Mercator Ikuü app.
2. Tap + > Add Device > Hubs and Remotes, and then
select your product.
3. When the indicator is blinking, tap 'indicator is
rapidly blinking' and confirm your Wi-Fi details.
The pairing process will start, which will add
your product to the app.
4. Once pairing is complete, you can edit your
product's name (optional).
5. To finish the pairing process, tap 'done'.
Note: If the pairing process doesn't work, and you are
certain that the password for your 2.4GHz Wi-Fi network
is correct, try pairing in AP mode. Refer to our website for
details.
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